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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Apr 7, 2026

Complaints 1480

Resolved

444

Unresolved

1036

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 47

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Hello team
I am a supplier on meesho and my packets are delivered by shadowfax, delivery and ecom logistic partners but I have major issue with delivered product by shadowfax as most of time my product is not there and some other product or wrong product is delivered in return. If we say something to courier boy he again lashes out badly to us and does not entertain any of our questions
Please help me as it really a huge loss and it's being running like this from months
I have vedio evidences showing all the wrong return I got from shadowfax
I just want there should be a cross checking system for return and pickup just like other logistic company

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 20, 2021

Verified Support

Dear Leena,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Leena301994's [Complaint's author] reply, Nov 20, 2021

I want you call me 90992796644
I can explain everything and give details of all the wrong returns

Leena301994's [Complaint's author] reply, Nov 20, 2021

9099279644

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Hello Support,

I ordered an item from Meesho, shadowfax is delivery partner, both in shadowfax and in meesho, item shoes delivered, how ever, I have not received any item. Please do help!

ORDER NUMBER:
SF[protected]FPL

Thanks and Regards
Bhavya Nagaraj

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 19, 2021

Verified Support

Dear Bavya,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Gali No. 5, Block D, Shastri Park Extension near By Arun Bakker Delhi-110084

My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

Order place through meeshu app. Tracking ID SF[protected]FPL

Pls delivered my order as soon as possible
and please reply to me to above mention number Or email id [protected]@yahoo.in

Nov 22, 2021

Complaint marked as Resolved

It's been three days since I complained but my courier or money hasn't arrived yet.

Shadowfax customer support has been notified about the posted complaint.

Nov 19, 2021

Updated by Naveen chander Bhatt .

Verified Support

Nov 20, 2021

Shadowfax Customer Care's response Dear Naveen,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Nov 23, 2021

Updated by Naveen chander Bhatt My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

Order place through meeshu app. Tracking ID SF[protected]FPL

Pls delivered my order as soon as possible
and please reply to me to above mention number Or email id [protected]@yahoo.in

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It is a PREPAID order. But in shadowfax system it is showing COD. Because of these my order is not delivered to my customer whereas customer has already paid to me.

Jan 8, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2021

Shadowfax Customer Care's response Hi Ganguly, we are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

Verified Support

Nov 23, 2021

Shadowfax Customer Care's response Dear Satabdi,

Greetings from Shadowfax!

We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

Regards,
Team Shadowfax

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We received a shipment on November 14, around 10:30 AM.
Tried to pay the bill through GooglePay where the transaction showed a delayed processing, while the amount was debited from my bank account. As the transaction didn't reach the delivery agent, I paid it by cash, later when I checked the same transaction, it shows the transaction was successful.
Please refund the debited amount.
I would give more details about the transaction to the official mail ID of ShadowFax, but I can't seem to find it anywhere.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 19, 2021

Verified Support

Dear Yuvraj,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I am return on meesho company of my order the delivery partner was come to picup my order but he was not provied my picup slip that my payment was not give me
I have complaint on against action
But not solution give Me
Please shadowfax provied my picup slip
Please
Urrgent

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Shadowfax Customer Care

Nov 17, 2021

Verified Support

Hi there,
We are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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I have been waiting for my order to be delivered . I rcvd 1st msg on 8th Nov that the product will be delivered today(screenshot attached). Since on 3rd Nov I checked the status online and it was showing that the parcel is near me and since I don't have the cash handy with me on that day I paid for that order Online thru the link I was getting while tracking the order. Now my order is on hold because the delivery boy who called me today told me that they don't have my payment updated and was asking to pay again in cash.
Since I paid thru Paytm I am attaching the screen shots here.
Y the hell I have to wait for the order now even after I paid the amount and moreover they are asking me to re pay????
AWB No. - SF[protected]FPL

NOW MY ORDER IS CANCELLED FROM YOUR VENDORS END. mY REFUND IS ALSO NOT PROCESSED.

Dec 16, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

Shadowfax Customer Care's response Dear vandyraj,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨Team shadowfax

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V

Vandyraj21

from Faridabad, Haryana

Nov 17, 2021

Till today I am waiting for the order to be dlvrd Or refund... Nothing is done. Rcvd one call from them... He assured that he will call me back by the evening with a solution... But it's been two days now... Still waiting.

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Address: 27/13 b periya chetti theru, csi mission hospital bus Stop, woraiyur Trichy 6

SF[protected]FPL

We need it tomorrow plz delivery soon

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Shadowfax Customer Care

Nov 15, 2021

Verified Support

Dear Shruthi,

Greetings from Shadowfax!

We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax

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Address: Manipur

I return a product its already been more than a week but the courier guy from shadowfax has not come to pick up the product till today, its a very bad customer seevice, please resolve my problem as soon as possible

Dec 16, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

Shadowfax Customer Care's response Hi there, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Hi my two product is not delivered my
Order I'd SF[protected]FPL and SF[protected]FPL my product is reached chennai warehouse but also my product not delivered so make my order delivered tommrow it's very urgent kindly so pls my request access and delivered the order

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Shadowfax Customer Care

Nov 14, 2021

Verified Support

Hi Salaj, we are sorry for the bitter experience. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Address: Balpur Bazar kaithola road. GONDA

Delivery boy ne mera deliverd nhi kiya mere sath fraud kiya maine meesho se samaan mngya tha maine usko exchange dala... Jo prodcut mujhe mila aur delivery boy ne use khud rakh liya app me deliverd dikha diya... Aur 1 month ho rhe h mujhe exchange daale huye... Maine alag alg num se usko 1000 call kar liye but wo response nhi kar rha h... Kya aise hi fraud karte h company wale

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 14, 2021

Verified Support

Hi Tiwari, this surely isn't what we want you to experience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Address: Krishna nagar up of kalyani dental clinic, D.No :13-35, Krishna nagar 7th line

I didn't receive the product but it is Showing that the Product is already delivered. Order ID
SF[protected]FPL

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 13, 2021

Verified Support

Dear Sai,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨
Team shadowfax

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Address: Coimbatore

Sir I have send a courier to a person to Kavin it hasnâ€™t received by the customer but itâ€™s showing status and message itâ€™s received h come itâ€™s possible SF[protected]FPL

Jan 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Alex,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Nov 23, 2021

Shadowfax Customer Care's response Dear Alex,

Greetings from Shadowfax!?

Thank you for being patient. Please find the attached POD for your reference. For any further queries, please write to us at [protected]@shadowfax.in.

Regards,
Team Shadowfax

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As I mentioned I ordered one jeans oct 28th last 5 days back the delivery boy connected with me he said he delivery nov 5th but now that status ita showing like product is returned to seller how can this possible with out delivery intimate how they return my product this is big mistake from your end please check

Dec 14, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Hi Bhavani,

This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in for further assistance regarding your concern.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Bhavani,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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I have ordered one dress with order number
[protected]. Yesterday the delivery boy had called me that he will deliver the order on same day but as of now it has not been delivered but I have received the message of product delivery.
please look into the matter seriously

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Shadowfax Customer Care

Nov 12, 2021

Verified Support

Dear Ruchi,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Please provide a valid customer care number

Dec 16, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2021

Shadowfax Customer Care's response Hi Ramya, we request you to reach out to us via [protected]@shadowfax.in along with your AWB number for further assistance regarding your concern.

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Please issue my return request n update the request I want to return my product

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Ramya,

We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

Regards
Team Shadowfax

K

Kottala Ramya Sri

Nov 10, 2021

Please provide valid customer nmbr

A

Anshurai11

from Mumbai, Maharashtra

Nov 11, 2021

Hi Ramya,
Can u send me Shadowfox mail id as they haven't replied on my issue.
my mail id: [protected]@gmail.com

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I am getting the dilivery person call at morning when I will be at collage now wn I call back evening it will not connect dilivery person it says to enter mobile number and pin code if I enter it sayd wrong input and I need my dilivery at evening times above 4 30

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Sir/Madam,

We are sorry the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax

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Dear Team,
Your courier guy has pickup the material on 28.10.2021 ( Sports shorts) which I have order from BrickbyBrick company. Now almost 02 weeks has been passed but no refund amount has been issued to me. Brick team telling me that they haven't yet received the material from you. As per their statement your team not responding to their calls. Please check from your end whether the product is delivered to them or not? Giving order id details:

Order id: R_10121
Name : Anshu Rai
Mob No- [protected]
Company name- BrickbyBrick

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Anshurai,

We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

Regards
Team Shadowfax

Anshurai11's [Complaint's author] reply, Nov 12, 2021

not able to view mail id.
mail me on anshurai11decgmail.com

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Address: A-17 basant vihar main puarani chungi aagra road jaipur

Website: Shadowfax.com

Shadowfax ask online payment before delivery then I was paid online but delivery boy aslo callocted money please help me

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