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shadowfax.in
1.8
Updated: Jun 3, 2026
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444
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1038
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S
skullsors
Nov 20, 2021
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Delete my account there is no option available in showdowfax profile section
My shadow foz id- 1447792
Shadowfax customer support has been notified about the posted complaint.
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Hi there, we are addressing your concern via Instagram. Kindly do have a check there.
Reply
skullsors's [Complaint's author] reply, Nov 21, 2021
Waiting for reply in Instagram
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    T
    Tarun Trader
    from delhi, Delhi
    Nov 20, 2021
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    Ek order h jiska awb no. R[protected]fpl yeh product shop no. 28 block bd pitampura delhi-110034 par nhi aya or nahi kisi ne koi contact kiya or yeh product hold par ho gya ya toh aap hame product return karwaye ya uske paise de nahi toh hm aage se shadowfax koi deal nhi karenge or nahi kisi or ko karendenge
    contact no. [protected]
    email id- [protected]@gmail.Com
    Shadowfax customer support has been notified about the posted complaint.
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    Hi Tarun, we are sorry for the inconvenience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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      L
      Leena301994
      Nov 20, 2021
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      Hello team
      I am a supplier on meesho and my packets are delivered by shadowfax, delivery and ecom logistic partners but I have major issue with delivered product by shadowfax as most of time my product is not there and some other product or wrong product is delivered in return. If we say something to courier boy he again lashes out badly to us and does not entertain any of our questions
      Please help me as it really a huge loss and it's being running like this from months
      I have vedio evidences showing all the wrong return I got from shadowfax
      I just want there should be a cross checking system for return and pickup just like other logistic company
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Dear Leena,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
      Reply
      Leena301994's [Complaint's author] reply, Nov 20, 2021
      I want you call me 90992796644
      I can explain everything and give details of all the wrong returns
      Leena301994's [Complaint's author] reply, Nov 20, 2021
      9099279644
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        B
        Bavya Shree
        Nov 19, 2021
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        Hello Support,

        I ordered an item from Meesho, shadowfax is delivery partner, both in shadowfax and in meesho, item shoes delivered, how ever, I have not received any item. Please do help!

        ORDER NUMBER:
        SF[protected]FPL

        Thanks and Regards
        Bhavya Nagaraj
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Dear Bavya,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          N
          Naveen chander Bhatt
          Nov 19, 2021
          Resolved
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          Resolved

          Address: Gali No. 5, Block D, Shastri Park Extension near By Arun Bakker Delhi-110084

          My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

          Order place through meeshu app. Tracking ID SF[protected]FPL

          Pls delivered my order as soon as possible
          and please reply to me to above mention number Or email id [protected]@yahoo.in
          Nov 22, 2021
          Complaint marked as Resolved 
          It's been three days since I complained but my courier or money hasn't arrived yet.
          Shadowfax customer support has been notified about the posted complaint.
          Nov 19, 2021
          Updated by Naveen chander Bhatt           .

          Verified Support
          Nov 20, 2021
          Shadowfax Customer Care's response           Dear Naveen,

          Greetings from Shadowfax!

          We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest. 

          Regards,
          Team Shadowfax
          Nov 23, 2021
          Updated by Naveen chander Bhatt           My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

          Order place through meeshu app. Tracking ID SF[protected]FPL

          Pls delivered my order as soon as possible
          and please reply to me to above mention number Or email id [protected]@yahoo.in
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            S
            satabdi ganguly
            Nov 19, 2021
            Resolved
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            Resolved

            It is a PREPAID order. But in shadowfax system it is showing COD. Because of these my order is not delivered to my customer whereas customer has already paid to me.
            Jan 8, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Nov 19, 2021
            Shadowfax Customer Care's response             Hi Ganguly, we are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
            Verified Support
            Nov 23, 2021
            Shadowfax Customer Care's response             Dear Satabdi,

            Greetings from Shadowfax!

            We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

            Regards,
            Team Shadowfax
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              Y
              Yuvraj Kollur
              Nov 19, 2021
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              We received a shipment on November 14, around 10:30 AM.
              Tried to pay the bill through GooglePay where the transaction showed a delayed processing, while the amount was debited from my bank account. As the transaction didn't reach the delivery agent, I paid it by cash, later when I checked the same transaction, it shows the transaction was successful.
              Please refund the debited amount.
              I would give more details about the transaction to the official mail ID of ShadowFax, but I can't seem to find it anywhere.
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Yuvraj,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                A
                Aksjsdg
                Nov 17, 2021
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                I am return on meesho company of my order the delivery partner was come to picup my order but he was not provied my picup slip that my payment was not give me
                I have complaint on against action
                But not solution give Me
                Please shadowfax provied my picup slip
                Please
                Urrgent
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Hi there,
                We are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                  V
                  Vandyraj21
                  from Faridabad, Haryana
                  Nov 15, 2021
                  Resolved
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                  Resolved

                  I have been waiting for my order to be delivered . I rcvd 1st msg on 8th Nov that the product will be delivered today(screenshot attached). Since on 3rd Nov I checked the status online and it was showing that the parcel is near me and since I don't have the cash handy with me on that day I paid for that order Online thru the link I was getting while tracking the order. Now my order is on hold because the delivery boy who called me today told me that they don't have my payment updated and was asking to pay again in cash.
                  Since I paid thru Paytm I am attaching the screen shots here.
                  Y the hell I have to wait for the order now even after I paid the amount and moreover they are asking me to re pay????
                  AWB No. - SF[protected]FPL

                  NOW MY ORDER IS CANCELLED FROM YOUR VENDORS END. mY REFUND IS ALSO NOT PROCESSED.
                  Dec 16, 2021
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 15, 2021
                  Shadowfax Customer Care's response                   Dear vandyraj,
                  Greetings from Shadowfax!
                  We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                  Regards, 
Team shadowfax
                  View replies
                  Till today I am waiting for the order to be dlvrd Or refund... Nothing is done. Rcvd one call from them... He assured that he will call me back by the evening with a solution... But it's been two days now... Still waiting.
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                    3
                    316 Shruthi SS
                    Nov 14, 2021
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                    Address: 27/13 b periya chetti theru, csi mission hospital bus Stop, woraiyur Trichy 6

                    SF[protected]FPL

                    We need it tomorrow plz delivery soon
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Shruthi,

                    Greetings from Shadowfax!

                    We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                    Regards,
                    Team Shadowfax
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                      V
                      veineihat doungel
                      Nov 13, 2021
                      Resolved
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                      Resolved

                      Address: Manipur

                      I return a product its already been more than a week but the courier guy from shadowfax has not come to pick up the product till today, its a very bad customer seevice, please resolve my problem as soon as possible
                      Dec 16, 2021
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 15, 2021
                      Shadowfax Customer Care's response                       Hi there, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                        S
                        saiaj
                        from Chennai, Tamil Nadu
                        Nov 13, 2021
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                        Hi my two product is not delivered my
                        Order I'd SF[protected]FPL and SF[protected]FPL my product is reached chennai warehouse but also my product not delivered so make my order delivered tommrow it's very urgent kindly so pls my request access and delivered the order
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Hi Salaj, we are sorry for the bitter experience. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                          T
                          [email protected]
                          Nov 13, 2021
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                          Address: Balpur Bazar kaithola road. GONDA

                          Delivery boy ne mera deliverd nhi kiya mere sath fraud kiya maine meesho se samaan mngya tha maine usko exchange dala... Jo prodcut mujhe mila aur delivery boy ne use khud rakh liya app me deliverd dikha diya... Aur 1 month ho rhe h mujhe exchange daale huye... Maine alag alg num se usko 1000 call kar liye but wo response nhi kar rha h... Kya aise hi fraud karte h company wale
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Hi Tiwari, this surely isn't what we want you to experience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                            S
                            Sai Manjusha
                            Nov 13, 2021
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                            Address: Krishna nagar up of kalyani dental clinic, D.No :13-35, Krishna nagar 7th line

                            I didn't receive the product but it is Showing that the Product is already delivered. Order ID
                            SF[protected]FPL
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Sai,
                            Greetings from Shadowfax!
                            We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                            Regards, 

                            Team shadowfax
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                              A
                              Anna agencies
                              Nov 12, 2021
                              Resolved
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                              Resolved

                              Address: Coimbatore

                              Sir I have send a courier to a person to Kavin it hasn’t received by the customer but it’s showing status and message it’s received h come it’s possible SF[protected]FPL
                              Jan 9, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 12, 2021
                              Shadowfax Customer Care's response                               Dear Alex,

                              Greetings from Shadowfax!

                              We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest. 

                              Regards,
                              Team Shadowfax
                              Verified Support
                              Nov 23, 2021
                              Shadowfax Customer Care's response                               Dear Alex,

                              Greetings from Shadowfax!?

                              Thank you for being patient. Please find the attached POD for your reference. For any further queries, please write to us at [protected]@shadowfax.in.

                              Regards,
                              Team Shadowfax

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                                B
                                Bhavani j d
                                Nov 11, 2021
                                Resolved
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                                Resolved

                                As I mentioned I ordered one jeans oct 28th last 5 days back the delivery boy connected with me he said he delivery nov 5th but now that status ita showing like product is returned to seller how can this possible with out delivery intimate how they return my product this is big mistake from your end please check
                                Dec 14, 2021
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 12, 2021
                                Shadowfax Customer Care's response                                 Hi Bhavani,

                                This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in for further assistance regarding your concern.
                                Verified Support
                                Nov 12, 2021
                                Shadowfax Customer Care's response                                 Dear Bhavani,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

                                Regards,
                                Team Shadowfax
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                                  R
                                  Ruchi cho shivhare
                                  Nov 11, 2021
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                                  I have ordered one dress with order number
                                  [protected]. Yesterday the delivery boy had called me that he will deliver the order on same day but as of now it has not been delivered but I have received the message of product delivery.
                                  please look into the matter seriously
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ruchi,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    K
                                    Kottala Ramya Sri
                                    Nov 10, 2021
                                    Resolved
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                                    Resolved

                                    Please provide a valid customer care number
                                    Dec 16, 2021
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 11, 2021
                                    Shadowfax Customer Care's response                                     Hi Ramya, we request you to reach out to us via [protected]@shadowfax.in along with your AWB number for further assistance regarding your concern.
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                                      K
                                      Kottala Ramya Sri
                                      Nov 10, 2021
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                                      Please issue my return request n update the request I want to return my product
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Ramya,

                                      We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

                                      Regards
                                      Team Shadowfax
                                      Reply
                                      Please provide valid customer nmbr
                                      Reply
                                      Hi Ramya,
                                      Can u send me Shadowfox mail id as they haven't replied on my issue.
                                      my mail id: [protected]@gmail.com
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                                        T
                                        technical feild
                                        Nov 10, 2021
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                                        I am getting the dilivery person call at morning when I will be at collage now wn I call back evening it will not connect dilivery person it says to enter mobile number and pin code if I enter it sayd wrong input and I need my dilivery at evening times above 4 30
                                        Shadowfax customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir/Madam,

                                        We are sorry the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                                        Regards,
                                        Team Shadowfax
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