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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
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436
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Shadowfax reviews & complaints page 51

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H
Hemasree Nallappareddy
Oct 3, 2021
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Website: Meesho

Some days back I had ordered from meesho and I didn't get my order but it's showing will be delivered on 1 st October and the payment was prepaid..plz help me to sort out this asap
+2 photos
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    Dpmeesho
    Oct 2, 2021
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    I ordered a dress for my customer in Meesho. It's not delivered.. but it's showing the status as delivered. Pls help in the matter

    How it's possible to update the delivery status without pin and secret code, then what's the purpose of pin and secret code??

    Tracking number: SFL[protected]FPL

    Thanking you,
    Look at Me Fashions
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      Dpmeesho
      Oct 2, 2021
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      I ordered a dress for my customer in Meesho.. the delivery was not happened but updated as delivered.. its a prepaid order pls help me

      Tracking number. SFL[protected]FPL
      Shadowfax customer support has been notified about the posted complaint.
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        utsa saha
        Oct 1, 2021
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        Address: Kolkata

        Akash Roy, your courier agent picked up an item for returning the same to AJIO but it is not yet delivered.
        Shadowfax customer support has been notified about the posted complaint.
        Dear Utsa,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          Manya Bhutyani
          Oct 1, 2021
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          Address: 305/25 Gandhi Nagar,Rohtak

          Some days back I had ordered from meesho and I didn't get my order but it's showing it has been delivered and the payment was prepaid..plz help me to sort out this asap.
          Shadowfax customer support has been notified about the posted complaint.
          Dear Manya,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            M
            mattela
            Oct 1, 2021
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            Hi Team,

            When I am writing this email not satisfying of your services

            Please be informed that, I have placed return order this product #R[protected]MY however the delivery come to pickup he was not coming to my place and he was argument with me and even he not pick up my product.

            Still that return product in my hand only, could you please help me to get this product return.

            Note: please improve your services and train your delivery boys to speck with nice language with costumers
            Shadowfax customer support has been notified about the posted complaint.
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              M
              Manjeeta1501
              Sep 30, 2021
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              Website: Shadowfax

              Product has been picked up by the delivery guy on 26th sep but yet i didn't receive any confirmation on app it is showing out for pickup and other day i.e. again a delivery called and asked for the that has already been taken on 26 th sep i told him about this that product had already been picked up and then he asked for otp and cancelled the product. The product was of lenskart and they said that the product was not received by us. Please tell me what should i do know. Why don't you provide any acknowledgment slip or any thing else. It was totally a fraud
              Shadowfax customer support has been notified about the posted complaint.
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                S
                SherSanket
                from Chandrapur, Maharashtra
                Sep 30, 2021
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                Address: Mayo hospital, nagpur

                Worst unproffessional service from shadowfax, i have placed my order for return through AJIO. But everyday not a single pickup agent tries to contact me and everyday they postpone the schedule for pickup which they have mentioned earlier.
                Shadowfax is worst, they really don't care about someone's money
                Shadowfax customer support has been notified about the posted complaint.
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                  Khushbu Singla
                  Sep 29, 2021
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                  Worst shadow fax courier..very disappointed..why u gave tracking no..when that no did nt give any information about the product
                  Shadowfax customer support has been notified about the posted complaint.
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                    J
                    Jade101
                    Sep 29, 2021
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                    Website: www.shadowfax.in

                    I never complain but this time I was forced to lodge a complain. The package has arrived in mu City 4 days ago and still I haven't gotten my package. There is no proper contact number given so the CUSTOMERs can get any updates, all the numbers are either switched off, or invalid. Absolutely ## services you're providing. Im regretting even buying the products.

                    And for ### sake provide us a contact number that actually ## works! Jesus!
                    Shadowfax customer support has been notified about the posted complaint.
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                      Naaz Zeeshan
                      from New Delhi, Delhi
                      Sep 27, 2021
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                      Snapdeal took the payment and didn't even deliver my order, just sent the delivered message after taking the money and didn't send my order
                      Shadowfax customer support has been notified about the posted complaint.
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                        S
                        Shalaka Pawaskar
                        Sep 26, 2021
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                        Address: Vikhroli, Mumbai

                        My package was picked up on 19 sep 2021, but still hasn't been delivered. Tracking shows it's still not delivered and hasn't moved since 19 sep.

                        Order no:- R[protected]NIO
                        Shadowfax customer support has been notified about the posted complaint.
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                          life path
                          Sep 25, 2021
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                          Address: Trichy-

                          Hello
                          I have complained against to delivery boy, he's name saravanan selvaraj (contact no. [protected]) he asked otp, we asked for what? He told once give your otp we could delivery to your address because it's prepaid order. Ok this first time also new delivery partner, so we gave... But he called again if you want your order come and take I tell u where. We are asked, you u should delivery to our address, he is telling nit possible i[censored] want come otherwise I ll called. Again got otp he said this otp for tomorrow will delivery... Ok I given, after got a message your order was cancelled. Then I cal to him not pickup.
                          Beware from sadowfax delivery... Be careful all cheater are working... Worst👎👎👎👎👎
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            sherry zacharia
                            Sep 24, 2021
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                            The worst delivery service ever. Delivery agent is irresponsible enough to return the ordered product without my consent. Delivery boy didnt contacted me and even didn't knock the door. I doubt whether he came or not. Anyway current status is shown as product delivery has got cancelled. What the hell is this??!!!
                            Shadowfax customer support has been notified about the posted complaint.
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                              Shahana Shaanu
                              from Chennai, Tamil Nadu
                              Sep 24, 2021
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                              Product didn't received but status showing as Delivered

                              I have order one kurti in Meesho, I didn't received the product it was not delivered to me but in the status it is showing as Delivered...I haven't received any OTP nor any call from the courier services...I need my product to be delivered to me...This is my Order ID SF[protected]FPL...
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                              larryleezy
                              from New Delhi, Delhi
                              Sep 23, 2021
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                              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                              The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
                              On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
                              It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

                              Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
                              Shadowfax customer support has been notified about the posted complaint.
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                                larryleezy
                                from New Delhi, Delhi
                                Sep 23, 2021
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                                Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                                The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
                                On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
                                It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

                                Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Larry,

                                Greetings from Shadowfax!

                                We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Sripurna
                                  from Bengaluru, Karnataka
                                  Sep 22, 2021
                                  Resolved
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                                  Resolved

                                  Address: Thursday Block 408, Akshaya January,thaiyur, chennai

                                  I ordered saree from meesho they assigned product delivery to shdowfax which is worst courier services everseen.i didn't get my product but it is showing it is delivered.my tracking I'd is SF[protected]FPL.plx take immediate action
                                  Nov 7, 2021
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 07, 2021
                                  Shadowfax Customer Care's response
                                  Dear Sripurna,

                                  We're reaching out to confirm that your complaint has been resolved by our team.
                                  We hope it's been done to your satisfaction.

                                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                                  to rate our performance.

                                  Warmly,
                                  Team Shadowfax
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                                    Ashashadoo
                                    Sep 22, 2021
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                                    Address: To Padala Thrinadharao Ayyappa Residency 2nd Floor S1 Ayyappa Residenc Ayyannapeta Junction Vizayanagaram Vizayanagaram district Pincode 535005 Andhra

                                    My AWD number SF[protected]FPL order number [protected]
                                    It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                                    +1 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Sep 23, 2021
                                    Updated by Ashashadoo
                                    Please solve my problem.. Prepaid I have not received..but in the status show deliverdo
                                    Sep 25, 2021
                                    Updated by Ashashadoo
                                    Not responding my compailnt.

                                    My AWD number SF[protected]FPL order number [protected]
                                    It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                                    Sep 25, 2021
                                    Updated by Ashashadoo
                                    My AWD number SF[protected]FPL order number [protected]
                                    It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                                    Meshoo Order #[protected]
                                    AWD number SF[protected]FPL
                                    It is prepaid order.. Customer not received.. But in the status shows delivered. Please solve this problem

                                    Prepaid order not received - Comment #3898565 - Image #0
                                    Prepaid order not received - Comment #3898565 - Image #1
                                    Prepaid order not received - Comment #3898565 - Image #2
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                                      M
                                      Makeup and Perfect !
                                      from Mumbai, Maharashtra
                                      Sep 22, 2021
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                                      Hello,
                                      In your website, the order SF[protected]FPL says it is delivered but I haven't received it yet.
                                      Please help me
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