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Shadowfax Complaints & Reviews

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Updated: Jan 24, 2026
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Shadowfax reviews & complaints page 49

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A
ARYA MUNNA
Oct 28, 2021
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Address: 8/319 vijay avenue 3rd street, Shankrapuram sithalapakkam

Misbehaving delivery boy
Shadowfax customer support has been notified about the posted complaint.
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    PATIL tradelink
    Oct 28, 2021
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    Delivery still not done awb SF[protected]KR
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      PATIL tradelink
      Oct 27, 2021
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      AWB : SF[protected]KR is not delivered yet, you guys making fool to customers
      Shadowfax customer support has been notified about the posted complaint.
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        M
        Manusha Gowda
        from Hosur, Tamil Nadu
        Oct 26, 2021
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        My order id SF[protected]FPL didnt receive but yet u shows as delivered. What kind of courier service is tiz. Mines is prepaid order that too deliver partner shows as delivered. Is this the way u reapond to the customer.
        Shadowfax customer support has been notified about the posted complaint.
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          N
          Nikitaagr
          from Raipur, Chhattisgarh
          Oct 26, 2021
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          Website: shadowfax.in

          My awb no. Is R[protected]FPL
          the worst customer service you have.. It was a return order from meesho the said first time pickup failed.. How can be pickup failed when no one came to pick my order and most important i never got a call.. Second time the said qc failed.. When i myself packed the same thing how can it be different or quality check failed. This is unacceptable.. I am a jewellery seller and i am never ever suggesting my entrepreneur friends or anyone to use shadowfax.. Worst experience
          Shadowfax customer support has been notified about the posted complaint.
          same thing happend with me and they picked the product but not submit it. and there website shows it's QC failed and they not picked ...the new type of fraud started in online market
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            N
            Nitika Ajay Gupta
            Oct 25, 2021
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            Address: H. No 532 new shastri nagar pathankot

            Defected frame of sunglasses I've received...
            Shadowfax customer support has been notified about the posted complaint.
            Dear Nitika,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              J
              juneth Shah
              Oct 24, 2021
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              SF[protected]SDM this is my tracking ID and it's taking too much time
              Shadowfax customer support has been notified about the posted complaint.
              Dear Juneth,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                D
                Dipa Boro
                Oct 24, 2021
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                Address: ulubari kachari basti near boxing club, house no 111

                Recently i ordered a white shoes from meesho and they provide it from Shadowfax. but i hv received pink colour and size was not fits me well so i decided to return my exchange product in 19/10/21 my order number is R[protected]FPL i have returned it to the delivery boy successfully around 1/2pm and then after that they sent me a message that my qc is failed and also they said that i haven't sent them the product but the truth is they received it from me. i have a number of the delivery boy as well. i need my exchange product back or otherwise give me money back that's it.
                Dec 3, 2021
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Oct 28, 2021
                Shadowfax Customer Care's response
                Dear Dipa,

                Greetings from Shadowfax!

                We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time by writing to us via [protected]@shadowfax.in for us to connect with you.

                Regards,
                Team Shadowfax
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                  B
                  Bhaskar jannu
                  from Hyderabad, Andhra Pradesh
                  Oct 24, 2021
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                  Hi sir
                  My ID is old
                  But not login please helf me login ID is rejoin show
                  Shadowfax customer support has been notified about the posted complaint.
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                    K
                    Keerhi
                    Oct 24, 2021
                    Resolved
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                    I'm ordered a product from meesho and I'm received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, no one has to come for pickup but the status was qc failed for your item, without seeing the item how they report as qc failed I want to return my item and no way to contact customer support in shadowfax
                    Nov 25, 2021
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 24, 2021
                    Shadowfax Customer Care's response
                    Dear Keerhi,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
                    I have faced a similar situation where the delivery boy had taken my product and misbehaved and said "I will see who will process your refund"
                    Extremely frustrating experience.
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                      S
                      Siraj111
                      Oct 23, 2021
                      Resolved
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                      Resolved

                      Address: Patthar kuva petrol pump, relief road ahmedabad. Shop name is New Mayur Footwear.

                      The pick boy mess me alot, they won't pickup my products that i get order from meesho. Also pick boy picked my one product few day ago, but unfortunately the order is cancel. I see it was not return to me. In Manifest he sign like a strait sign, I am very DISAPPOINTED from shadowfax, if you are not able to pick order right time then why giving your service, you know this time is a diwali festival period, so if order not pick on right time how can buyer get their product on before diwali., ? Pls take immediately action against pickup boy, who not picked on right time and also cheat with your customer. For your knowledge and information I give you copy of your msg that I got in morning.
                      👇
                      (Your 7 order(s) will be picked up today by rider [protected] PIN 3276.
                      Please share your feedback on Shadowfax services at: +91-[protected]) note=pickboy not coming for pickup.
                      Nov 30, 2021
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 24, 2021
                      Shadowfax Customer Care's response
                      Dear Siraj,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        S
                        Sunaina Padhi
                        Oct 23, 2021
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                        Address: Flat no. 101 , leela mahal ,plot no. 248 , K3B , Kalinga nagar, Near ghatikia playground

                        I am from Bhubaneswar. The delivery boy misbehaved with me because I wanted to return the order due to some financial problem. He said that you girls are all same .l, you all just see something good & order it & never accept that delivery..this is all fun for you. He said this in a very rude way. The delivery boy's name was Krishna I guess...I am not sure.
                        Shadowfax customer support has been notified about the posted complaint.
                        Hello,

                        Greetings from Shadowfax!

                        We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number by writing to us at [protected]@shadowfax.in with us to initiate disciplinary action against the responsible partner.

                        Regards,
                        Team Shadowfax
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                          S
                          sameerroy888
                          Oct 23, 2021
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                          Respected Sir/Ma'am
                          I have placed an order in flipkart. And after ordering i get an track id of SF84647078FLP, and while traction the product i got an option to pay the bill online, so rather to go with COD, I choose to pay now. And I payed Rs 169. But now I cancelled the product and didn't get the refund. please look into the matter and try to resolve as soon as possible. Below down a file has been attached regarding online payment.
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Asma KB
                            from Bengaluru, Karnataka
                            Oct 23, 2021
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                            Address: Provident Harmony

                            10:42am on 21st October the delivery person of shadowfax called me for parcel delivery. I live in a gated community and I asked him to leave the parcel at my house door. He agreed and took the pin from me. When I checked later after one hour there was no parcel. All my couriers are delivered at my door from other companies and there is no question of theft in this society as we have surveillance cameras everywhere. This has never happened before. I even chked with my main gate security and they have confirmed that no delivery person has come from shadowfax company. So this is a clear fraud. Can someone please look into this and deliver my parcel to my address in provident harmony.
                            Shadowfax customer support has been notified about the posted complaint.
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                              S
                              Salma afreen
                              Oct 22, 2021
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                              I am from hyderabad .I have ordered the product from glowroad but i didnt receive my product. It shows as cancelled and I paid it online.. So kindly look into the issue...order id is #[protected]
                              Shadowfax customer support has been notified about the posted complaint.
                              Please refund my amount
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                                S
                                Sandy281994
                                from New Delhi, Delhi
                                Oct 22, 2021
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                                The delivery guys was misbehaving with me and misguide me and he update status of my order whatever he wants. He was not connect with me at all he was big fraud and liar. Plz as soon as give it to my parcel. I am fed up all of this since 14 days. Plz don't play with my patience
                                Shadowfax customer support has been notified about the posted complaint.
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                                  Bharathnani
                                  from Singarayakonda, Andhra Pradesh
                                  Oct 22, 2021
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                                  Address: Singarayakonda

                                  They were not responding calls and late delivary in Prakasam district
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    D
                                    dsreenu rao
                                    Oct 22, 2021
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                                    Address: 8-51upatairs., Kavadi sreet

                                    Cal me [protected], andhra pradesh, kurnool
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Hello,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      S
                                      Sagnik16
                                      from Kolkata, West Bengal
                                      Oct 22, 2021
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                                      I have booked a parcel order I'd #[protected] by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
                                      AWB SF[protected]KR
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        M
                                        Mani C
                                        Oct 22, 2021
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                                        Shadow fax

                                        Address: Bangalore

                                        The product is not delivered but the agent is extending the date so pls solve this problem...
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