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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 52

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S
Swapna21
from Parbhani, Maharashtra
Oct 6, 2021
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I had a pick up order scheduled on 5 th Oct 2021 I got the message "We tried reaching you today for pickup of Nirlon Non Sti.. from Swapnaja Nilekar. You may reach us at[protected] PIN 7103 - Shadowfax" but the person going to pick up did not call the customer and sent this message and I call that person he said his bike was damaged so it will take some time to pick up that order. So I request you to help your employees as soon as possible when they have such problems. So that customers like us don't have to wait and get stressed.
Shadowfax customer support has been notified about the posted complaint.
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    S
    Sudip Bandopadhyay1
    Oct 5, 2021
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    My Suborder no. [protected], regd. Mobile number [protected] ( other contact number-[protected]) is placed for return request on 29th September 2021. But, still not picked up by SHADOWFAX who has been scheduled for pick up the product.

    Do the needful at the earliest.

    Further, executive at Whatsapp chatt are also not very much effective to solve the issue.

    Regards,
    Sudip Bandopadhyay
    Contact number-[protected]
    Regd. Mobile number- [protected]
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    same problem here, they are cheatres
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      P
      pinki tewary
      Oct 5, 2021
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      Customer told they are not received any call in your courier service.. but courier boy msg don't receive the call...
      So many times same issue ur courier service ..
      Shadowfax customer support has been notified about the posted complaint.
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        M
        Manager B
        Oct 5, 2021
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        Address: Ganeshapuram

        Sir product got mismatch wrong product sent as courier
        Shadowfax customer support has been notified about the posted complaint.
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          M
          Maria Roseline
          from Bengaluru, Karnataka
          Oct 5, 2021
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          Address: Koramangala Bangalore

          Order #[protected] is not yet updated to delivered, still stating as out for delivery
          Shadowfax customer support has been notified about the posted complaint.
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            B
            bittu8287
            Oct 5, 2021
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            Address: Plot No. 892, Udyog Vihar Phase - 5, Gurgaon 122016

            Some days back I had ordered from Mi.com and I didn't get my order but it's showing will be cancelled on 1 st October and the payment was prepaid..plz help me to sort out this... my ORDER NUMBER:
            (SF[protected]XIA)
            Shadowfax customer support has been notified about the posted complaint.
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            Some days back I had ordered from Mi.com and I didn't get my order but it's showing will be cancelled on 1 st October and the payment was prepaid..plz help me to sort out this... my ORDER NUMBER:SF[protected]XIA
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              S
              sjdhdjdjdjjdd
              from Varanasi, Uttar Pradesh
              Oct 5, 2021
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              Address: fholwariya manas nagar varanasi

              Dear Team,

              Product not received as original which is mentioned on site picture .

              Why i was received copied product not original .

              This is very worst facilities or meesho app .

              All products are copied everything is fake .
              I ' m claiming to Meesho given me claim 10 lacs my costly time investing .

              I'm very busy man and i was very disturbing to this accident .

              warm
              Abhishek Srivastava
              [protected]
              Shadowfax customer support has been notified about the posted complaint.
              Oct 05, 2021
              Updated by sjdhdjdjdjjdd               I was weast my time i 'm claiming to 10 lcas rupees to Meesho .
              I 'm going to High court if you not given ne claim Meesho .

              I was weast my valuable time .
              Oct 05, 2021
              Updated by sjdhdjdjdjjdd               find fake product

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                J
                Jainy Nandu
                Oct 4, 2021
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                Address: 323 C Bharat Kunj Heights, Chandawarkar Lane Matunga

                This guy has picked up my product and I haven't received and messages or call before or after picking up my product
                Shadowfax customer support has been notified about the posted complaint.
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                  R
                  Risa Pal
                  Oct 3, 2021
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                  Address: Bidhannagar, saptarshi park, Bijoyniketan Apartment A-1, near dolphin tower, Durgapur-6, paschim bardhaman, West Bengal, pin-713212 Name Aparna Bhatt

                  I ordered a product on 24 th September it's estimate delivery date was 30 th September today is 3rd oct I didn't get my product

                  My order [protected]
                  AWB SF SF[protected]KR.
                  Shadowfax customer support has been notified about the posted complaint.
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                    P
                    Pselvam22
                    from New Delhi, Delhi
                    Oct 3, 2021
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                    I have initiated return from meesho, and it was scheduled on 28th but as of now no executive has came from shadowfax

                    I have sent several mail to shadowfax regarding my pickup

                    Also customer service is not responding my calls

                    If my pickup not happens by today evening i will escalate this matter to higher level
                    Shadowfax customer support has been notified about the posted complaint.
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                      H
                      Hemasree Nallappareddy
                      Oct 3, 2021
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                      Website: Meesho

                      Some days back I had ordered from meesho and I didn't get my order but it's showing will be delivered on 1 st October and the payment was prepaid..plz help me to sort out this asap
                      Shadowfax customer support has been notified about the posted complaint.
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                        D
                        Dpmeesho
                        Oct 2, 2021
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                        I ordered a dress for my customer in Meesho. It's not delivered.. but it's showing the status as delivered. Pls help in the matter

                        How it's possible to update the delivery status without pin and secret code, then what's the purpose of pin and secret code??

                        Tracking number: SFL[protected]FPL

                        Thanking you,
                        Look at Me Fashions
                        Shadowfax customer support has been notified about the posted complaint.
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                          D
                          Dpmeesho
                          Oct 2, 2021
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                          I ordered a dress for my customer in Meesho.. the delivery was not happened but updated as delivered.. its a prepaid order pls help me

                          Tracking number. SFL[protected]FPL
                          Shadowfax customer support has been notified about the posted complaint.
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                            U
                            utsa saha
                            Oct 1, 2021
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                            Address: Kolkata

                            Akash Roy, your courier agent picked up an item for returning the same to AJIO but it is not yet delivered.
                            Shadowfax customer support has been notified about the posted complaint.
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                            Dear Utsa,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              M
                              Manya Bhutyani
                              Oct 1, 2021
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                              Address: 305/25 Gandhi Nagar,Rohtak

                              Some days back I had ordered from meesho and I didn't get my order but it's showing it has been delivered and the payment was prepaid..plz help me to sort out this asap.
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Manya,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
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                                M
                                mattela
                                Oct 1, 2021
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                                Hi Team,

                                When I am writing this email not satisfying of your services

                                Please be informed that, I have placed return order this product #R[protected]MY however the delivery come to pickup he was not coming to my place and he was argument with me and even he not pick up my product.

                                Still that return product in my hand only, could you please help me to get this product return.

                                Note: please improve your services and train your delivery boys to speck with nice language with costumers
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  Manjeeta1501
                                  Sep 30, 2021
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                                  Website: Shadowfax

                                  Product has been picked up by the delivery guy on 26th sep but yet i didn't receive any confirmation on app it is showing out for pickup and other day i.e. again a delivery called and asked for the that has already been taken on 26 th sep i told him about this that product had already been picked up and then he asked for otp and cancelled the product. The product was of lenskart and they said that the product was not received by us. Please tell me what should i do know. Why don't you provide any acknowledgment slip or any thing else. It was totally a fraud
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    S
                                    SherSanket
                                    from Chandrapur, Maharashtra
                                    Sep 30, 2021
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                                    Address: Mayo hospital, nagpur

                                    Worst unproffessional service from shadowfax, i have placed my order for return through AJIO. But everyday not a single pickup agent tries to contact me and everyday they postpone the schedule for pickup which they have mentioned earlier.
                                    Shadowfax is worst, they really don't care about someone's money
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      K
                                      Khushbu Singla
                                      Sep 29, 2021
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                                      Worst shadow fax courier..very disappointed..why u gave tracking no..when that no did nt give any information about the product
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        J
                                        Jade101
                                        Sep 29, 2021
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                                        Website: www.shadowfax.in

                                        I never complain but this time I was forced to lodge a complain. The package has arrived in mu City 4 days ago and still I haven't gotten my package. There is no proper contact number given so the CUSTOMERs can get any updates, all the numbers are either switched off, or invalid. Absolutely ## services you're providing. Im regretting even buying the products.

                                        And for ### sake provide us a contact number that actually ## works! Jesus!
                                        Shadowfax customer support has been notified about the posted complaint.
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