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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
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Shadowfax reviews & complaints page 52

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M
mattela
Oct 1, 2021
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Hi Team,

When I am writing this email not satisfying of your services

Please be informed that, I have placed return order this product #R[protected]MY however the delivery come to pickup he was not coming to my place and he was argument with me and even he not pick up my product.

Still that return product in my hand only, could you please help me to get this product return.

Note: please improve your services and train your delivery boys to speck with nice language with costumers
Shadowfax customer support has been notified about the posted complaint.
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    Manjeeta1501
    Sep 30, 2021
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    Website: Shadowfax

    Product has been picked up by the delivery guy on 26th sep but yet i didn't receive any confirmation on app it is showing out for pickup and other day i.e. again a delivery called and asked for the that has already been taken on 26 th sep i told him about this that product had already been picked up and then he asked for otp and cancelled the product. The product was of lenskart and they said that the product was not received by us. Please tell me what should i do know. Why don't you provide any acknowledgment slip or any thing else. It was totally a fraud
    Shadowfax customer support has been notified about the posted complaint.
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      SherSanket
      from Chandrapur, Maharashtra
      Sep 30, 2021
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      Address: Mayo hospital, nagpur

      Worst unproffessional service from shadowfax, i have placed my order for return through AJIO. But everyday not a single pickup agent tries to contact me and everyday they postpone the schedule for pickup which they have mentioned earlier.
      Shadowfax is worst, they really don't care about someone's money
      Shadowfax customer support has been notified about the posted complaint.
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        K
        Khushbu Singla
        Sep 29, 2021
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        Worst shadow fax courier..very disappointed..why u gave tracking no..when that no did nt give any information about the product
        Shadowfax customer support has been notified about the posted complaint.
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          J
          Jade101
          Sep 29, 2021
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          Website: www.shadowfax.in

          I never complain but this time I was forced to lodge a complain. The package has arrived in mu City 4 days ago and still I haven't gotten my package. There is no proper contact number given so the CUSTOMERs can get any updates, all the numbers are either switched off, or invalid. Absolutely ## services you're providing. Im regretting even buying the products.

          And for ### sake provide us a contact number that actually ## works! Jesus!
          Shadowfax customer support has been notified about the posted complaint.
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            N
            Naaz Zeeshan
            from New Delhi, Delhi
            Sep 27, 2021
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            Snapdeal took the payment and didn't even deliver my order, just sent the delivered message after taking the money and didn't send my order
            Shadowfax customer support has been notified about the posted complaint.
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              S
              Shalaka Pawaskar
              Sep 26, 2021
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              Address: Vikhroli, Mumbai

              My package was picked up on 19 sep 2021, but still hasn't been delivered. Tracking shows it's still not delivered and hasn't moved since 19 sep.

              Order no:- R[protected]NIO
              Shadowfax customer support has been notified about the posted complaint.
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                L
                life path
                Sep 25, 2021
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                Address: Trichy-

                Hello
                I have complained against to delivery boy, he's name saravanan selvaraj (contact no. [protected]) he asked otp, we asked for what? He told once give your otp we could delivery to your address because it's prepaid order. Ok this first time also new delivery partner, so we gave... But he called again if you want your order come and take I tell u where. We are asked, you u should delivery to our address, he is telling nit possible i[censored] want come otherwise I ll called. Again got otp he said this otp for tomorrow will delivery... Ok I given, after got a message your order was cancelled. Then I cal to him not pickup.
                Beware from sadowfax delivery... Be careful all cheater are working... Worst👎👎👎👎👎
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                  S
                  sherry zacharia
                  Sep 24, 2021
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                  The worst delivery service ever. Delivery agent is irresponsible enough to return the ordered product without my consent. Delivery boy didnt contacted me and even didn't knock the door. I doubt whether he came or not. Anyway current status is shown as product delivery has got cancelled. What the hell is this??!!!
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    Shahana Shaanu
                    from Chennai, Tamil Nadu
                    Sep 24, 2021
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                    Product didn't received but status showing as Delivered

                    I have order one kurti in Meesho, I didn't received the product it was not delivered to me but in the status it is showing as Delivered...I haven't received any OTP nor any call from the courier services...I need my product to be delivered to me...This is my Order ID SF[protected]FPL...
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                    L
                    larryleezy
                    from New Delhi, Delhi
                    Sep 23, 2021
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                    Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                    The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
                    On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
                    It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

                    Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
                    Shadowfax customer support has been notified about the posted complaint.
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                      L
                      larryleezy
                      from New Delhi, Delhi
                      Sep 23, 2021
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                      Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                      The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
                      On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
                      It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

                      Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Larry,

                      Greetings from Shadowfax!

                      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        S
                        Sripurna
                        from Bengaluru, Karnataka
                        Sep 22, 2021
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                        Resolved

                        Address: Thursday Block 408, Akshaya January,thaiyur, chennai

                        I ordered saree from meesho they assigned product delivery to shdowfax which is worst courier services everseen.i didn't get my product but it is showing it is delivered.my tracking I'd is SF[protected]FPL.plx take immediate action
                        Nov 7, 2021
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 07, 2021
                        Shadowfax Customer Care's response
                        Dear Sripurna,

                        We're reaching out to confirm that your complaint has been resolved by our team.
                        We hope it's been done to your satisfaction.

                        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                        to rate our performance.

                        Warmly,
                        Team Shadowfax
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                          Ashashadoo
                          Sep 22, 2021
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                          Address: To Padala Thrinadharao Ayyappa Residency 2nd Floor S1 Ayyappa Residenc Ayyannapeta Junction Vizayanagaram Vizayanagaram district Pincode 535005 Andhra

                          My AWD number SF[protected]FPL order number [protected]
                          It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                          +1 photos
                          Shadowfax customer support has been notified about the posted complaint.
                          Sep 23, 2021
                          Updated by Ashashadoo
                          Please solve my problem.. Prepaid I have not received..but in the status show deliverdo
                          Sep 25, 2021
                          Updated by Ashashadoo
                          Not responding my compailnt.

                          My AWD number SF[protected]FPL order number [protected]
                          It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                          Sep 25, 2021
                          Updated by Ashashadoo
                          My AWD number SF[protected]FPL order number [protected]
                          It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                          Meshoo Order #[protected]
                          AWD number SF[protected]FPL
                          It is prepaid order.. Customer not received.. But in the status shows delivered. Please solve this problem

                          Prepaid order not received - Comment #3898565 - Image #0
                          Prepaid order not received - Comment #3898565 - Image #1
                          Prepaid order not received - Comment #3898565 - Image #2
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                            M
                            Makeup and Perfect !
                            from Mumbai, Maharashtra
                            Sep 22, 2021
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                            Hello,
                            In your website, the order SF[protected]FPL says it is delivered but I haven't received it yet.
                            Please help me
                            Shadowfax customer support has been notified about the posted complaint.
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                              S
                              Shinjini24
                              from Kolkata, West Bengal
                              Sep 22, 2021
                              Resolved
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                              Resolved

                              Address: Kolkata
                              Website: Shiprocket

                              AWB No.: SF[protected]KR
                              Recently there was some issue, which I'm not aware of, due to which the first attempt for this AWB No. was not successful and is showing undelivered. However, I have requested for a re-attempt at delivery for about 4 times now. Everytime it shows request failed. We are running 5 days late for delivery, please look into it. Either get the package delivered to the customer, or return it back to us.
                              Nov 11, 2021
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2021
                              Shadowfax Customer Care's response
                              Dear Shinjini,

                              We're reaching out to confirm that your complaint has been resolved by our team.
                              We hope it's been done to your satisfaction.

                              If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                              to rate our performance.

                              Warmly,
                              Team Shadowfax
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                                A
                                Aiswarya Baskar
                                Sep 21, 2021
                                Resolved
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                                Resolved

                                Delivery guy rude behaviour

                                Address: Vandavasi

                                Very very bad experience with delivery boy he asked me to come and collect the parcel and refused to deliver at my doorstep and if I fail to collect the product he said he will cancel it...
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                                Akky_singh
                                Sep 21, 2021
                                Resolved
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                                Resolved

                                Address: 26,27 Swastik Residency, karada, chalthan
                                Website: Shadowfax

                                I had ordered an parcel of puma slippers with flipkart with awb number: SF83476688FLP, the delivery agent is so rude that he didn't even respond me through calls and not picking my calls and just cancel the order without further information, I have his number[protected]. Just resolve this issue, he cancel my same order twice.
                                Oct 24, 2021
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 23, 2021
                                Shadowfax Customer Care's response
                                Dear Akky,

                                Greetings of the day!

                                As per the update received from our team, your complaint has been addressed. Do let us know if we can help you in any other way.

                                Regards,
                                Shadowfax Team
                                Dear Akky,

                                Greetings from Shadowfax!

                                We tried to reach you on call but it went unanswered. Please share with us your convenient time for us to connect with you.

                                Regards,
                                Team Shadowfax
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                                  S
                                  SAVITA GANDHI
                                  Sep 21, 2021
                                  Resolved
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                                  Resolved

                                  SF[protected]BIA

                                  please deliver it urgently

                                  request
                                  Oct 24, 2021
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 23, 2021
                                  Shadowfax Customer Care's response
                                  Dear Savita,

                                  Greetings from Shadowfax!

                                  As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                                  Regards,
                                  Team Shadowfax
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                                    G
                                    G Leela
                                    from Bengaluru, Karnataka
                                    Sep 19, 2021
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                                    Wrong product received no response from them
                                    Shadowfax customer support has been notified about the posted complaint.
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