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Shadowfax Complaints & Reviews

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Updated: Oct 26, 2025
Complaints 1452
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436
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Shadowfax reviews & complaints page 52

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S
Shinjini24
from Kolkata, West Bengal
Sep 22, 2021
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Address: Kolkata
Website: Shiprocket

AWB No.: SF[protected]KR
Recently there was some issue, which I'm not aware of, due to which the first attempt for this AWB No. was not successful and is showing undelivered. However, I have requested for a re-attempt at delivery for about 4 times now. Everytime it shows request failed. We are running 5 days late for delivery, please look into it. Either get the package delivered to the customer, or return it back to us.
Nov 11, 2021
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2021
Shadowfax Customer Care's response
Dear Shinjini,

We're reaching out to confirm that your complaint has been resolved by our team.
We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
to rate our performance.

Warmly,
Team Shadowfax
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    A
    Aiswarya Baskar
    Sep 21, 2021
    Resolved
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    Resolved

    Delivery guy rude behaviour

    Address: Vandavasi

    Very very bad experience with delivery boy he asked me to come and collect the parcel and refused to deliver at my doorstep and if I fail to collect the product he said he will cancel it...
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    Akky_singh
    Sep 21, 2021
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    Address: 26,27 Swastik Residency, karada, chalthan
    Website: Shadowfax

    I had ordered an parcel of puma slippers with flipkart with awb number: SF83476688FLP, the delivery agent is so rude that he didn't even respond me through calls and not picking my calls and just cancel the order without further information, I have his number[protected]. Just resolve this issue, he cancel my same order twice.
    Oct 24, 2021
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Sep 23, 2021
    Shadowfax Customer Care's response
    Dear Akky,

    Greetings of the day!

    As per the update received from our team, your complaint has been addressed. Do let us know if we can help you in any other way.

    Regards,
    Shadowfax Team
    Dear Akky,

    Greetings from Shadowfax!

    We tried to reach you on call but it went unanswered. Please share with us your convenient time for us to connect with you.

    Regards,
    Team Shadowfax
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      S
      SAVITA GANDHI
      Sep 21, 2021
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      Resolved

      SF[protected]BIA

      please deliver it urgently

      request
      Oct 24, 2021
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Sep 23, 2021
      Shadowfax Customer Care's response
      Dear Savita,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      Regards,
      Team Shadowfax
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        G
        G Leela
        from Bengaluru, Karnataka
        Sep 19, 2021
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        Wrong product received no response from them
        Shadowfax customer support has been notified about the posted complaint.
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          ವೆಂಕಿ ರೆಡ್ಡಿ ಕನ್ನಡಿಗ
          Sep 17, 2021
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          Address: Dont no

          I'm ordered w6+6series watch but send rong itam
          Shadowfax customer support has been notified about the posted complaint.
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            S
            sandeep mangutkar
            Sep 17, 2021
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            Address: 001/A wing,vitthal mandir road,kashi nagar ghoddev bhayander east, Same

            Samart watch 4you ye company se maine watch order ki thi price 999rs par box me kids ki watch o bhi 30rs ki mili hai delivery boy999cash leke gaya hai.ye company ke upar action leke mujhe mere paise wapas kardo.
            Shadowfax customer support has been notified about the posted complaint.
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              A
              Arpita Dhariwal
              Sep 16, 2021
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              Address: 2 dhola chotra

              Hume smart watch Ki jegh kids watch aayi hai humare sath fraud hua hai
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                P
                Pranjal 01
                from Ballia, Uttar Pradesh
                Sep 16, 2021
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                In 8/09/21 a delivery patner of yours had taken my return for limeroad and has cancelled it later because of that my limeraod return is showing cancelled but my order has already been picked up by your agent and because of this problem I am not getting back my refund from limeraod
                Shadowfax customer support has been notified about the posted complaint.
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                  S
                  suresh rao m
                  Sep 15, 2021
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                  Awb number sf[protected]mao
                  Shadowfax customer support has been notified about the posted complaint.
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                    V
                    Vinaybali
                    from Bengaluru, Karnataka
                    Sep 15, 2021
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                    Address: Kormangala

                    Dear sir/ madam,
                    Admin person name Jagdish has been used vulgar words while i was on duty. Its simple issue when order was picked and dropped. App was showing not deliver. Ive requested him to clear so i can get my next Order. He took me personally can do any thing to me. Used vulgar words on parents he went out of the Limit. So FIR will be filed against him if No action taken on him. we are professional due to covid situations job changed i never seen such a low mentality person in any of the Delivery Companies.
                    Shadowfax customer support has been notified about the posted complaint.
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                      H
                      Hema Gopi
                      Sep 14, 2021
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                      Address: NO. 65/62, 53RD STREET 9TH SECTOR KK NAGAR CHENNAI 600078

                      I am supposed to receive the courier from Meesho through shadowfax yet not received but they told it is already delivered pls help me out ... mail me on [protected]@gmail.com
                      Shadowfax customer support has been notified about the posted complaint.
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                        N
                        nilkanth kotadiya
                        Sep 13, 2021
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                        Why cancelled...Please deliver the product to consumer.
                        +1 photos
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                          nilkanth kotadiya
                          Sep 13, 2021
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                          Resolved

                          I shipped the product from surat.but status showing cancelled, what is this...???
                          +1 photos
                          Sep 13, 2021
                          Complaint marked as Resolved 
                          No one contact or mail me and Not...solve
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            Shivalib
                            from Mumbai, Maharashtra
                            Sep 12, 2021
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                            My mother was about to receive a package from Kathakalii which was going to be delivered by Shadowfax. When she last checked the order status it was out for delivery and suddenly later in the evening she received a notification that her package has been delivered. We never received the package on our address. Either ShadowFax delivery person delivered it to wrong address or took it himself. Kindly look into the matter. We have paid a good amount for this and we need a refund from shadowfax since this is their negligence. Here is the order number: SF[protected]KR
                            +1 photos
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                              Shivalib
                              from Mumbai, Maharashtra
                              Sep 12, 2021
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                              Website: www.shadowfax.in

                              My mother was about to receive a package from Kathakalii which was going to be delivered by Shadowfax. When she last checked the order status it was out for delivery and suddenly later in the evening she received a notification that her package has been delivered. We never received the package on our address. Either ShawdowFax delivery person delivered it to wrong address or took it himself. Kindly look into the matter. We have paid a good amount for this and we need a refund from shadowfax since this is their negligence. Here is the order number: SF[protected]KR
                              +1 photos
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                                A
                                AartiVerma
                                Sep 11, 2021
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                                Dear team, I have submitted return request on 9/9/21. But till now no one come for pickup. Kindly arrange my pickup as soon as possible.
                                Why you people are delaying my request.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  Madhura M
                                  from Coimbatore, Tamil Nadu
                                  Sep 11, 2021
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                                  Address: Coimbatore

                                  Shadow fax delivery boy spoke very inappropriately and rude towards me. He didn't pick up my return. He isn't interested to do the job. When I asked his name, he hung up and he blocked my number. I can't contact him anymore. I couldn't contact shadow fax too. Their customer care number isnt working as well. Now my return order worth ₹3, 500 is going to waste because of shadow fax. Shame on you guys. Better teach your delivery boy manners or else close your service for once until one day someone sues you for ur manner less cultureless hopeless deliver boys. Shadow fax COIMBATORE you're really worst.
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    S
                                    Siva Krishna Yerra
                                    Sep 9, 2021
                                    Resolved
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                                    Resolved

                                    Address: sri sai classic apartment,, bhavani nagar,bhupathiraonagar,, citizen colony ,, old alwal,secunderabad.Telangana.

                                    Dear sir

                                    I had placed an order for wardrobe organizer through order id[protected].
                                    I had received a parcel today which is totally different from the item shown in the picture below find an attachment for your reference.
                                    I request you to kindly look into the matter and do the needful at the earliest.
                                    If the quality what you had shown in website is the same as I attached hear then I am sorry to say and very much unsatisfied with product quality and design as well.
                                    I need the refund to same account which I had transferred the money.

                                    Regards
                                    Siva Krishna Y
                                    M: [protected]/[protected].
                                    +2 photos
                                    Oct 22, 2021
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 20, 2021
                                    Shadowfax Customer Care's response
                                    Dear Siva,

                                    Greetings from Shadowfax!

                                    Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                                    Regards,
                                    Team Shadowfax
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                                      SANJIT KR Das
                                      Sep 8, 2021
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                                      I Susmita Das. TODAY my pick up is fail. RESON IS QUALITY CHECK FAILED.BUT YOUR DELIVERY BOY DID NOT CALL ME AND NO VISITR MY HOME .My pick up Request id R[protected]FPL.So please ensure why your Delivery Boy Pick up is not done.
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