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Shadowfax Complaints & Reviews

1.8
Updated: Jun 3, 2026
Complaints 1482
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Shadowfax reviews & complaints page 53

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N
Naaz Zeeshan
from New Delhi, Delhi
Sep 27, 2021
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Snapdeal took the payment and didn't even deliver my order, just sent the delivered message after taking the money and didn't send my order
Shadowfax customer support has been notified about the posted complaint.
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    S
    Shalaka Pawaskar
    Sep 26, 2021
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    Address: Vikhroli, Mumbai

    My package was picked up on 19 sep 2021, but still hasn't been delivered. Tracking shows it's still not delivered and hasn't moved since 19 sep.

    Order no:- R[protected]NIO
    Shadowfax customer support has been notified about the posted complaint.
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      L
      life path
      Sep 25, 2021
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      Address: Trichy-

      Hello
      I have complained against to delivery boy, he's name saravanan selvaraj (contact no. [protected]) he asked otp, we asked for what? He told once give your otp we could delivery to your address because it's prepaid order. Ok this first time also new delivery partner, so we gave... But he called again if you want your order come and take I tell u where. We are asked, you u should delivery to our address, he is telling nit possible i[censored] want come otherwise I ll called. Again got otp he said this otp for tomorrow will delivery... Ok I given, after got a message your order was cancelled. Then I cal to him not pickup.
      Beware from sadowfax delivery... Be careful all cheater are working... Worst๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž
      Shadowfax customer support has been notified about the posted complaint.
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        S
        sherry zacharia
        Sep 24, 2021
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        The worst delivery service ever. Delivery agent is irresponsible enough to return the ordered product without my consent. Delivery boy didnt contacted me and even didn't knock the door. I doubt whether he came or not. Anyway current status is shown as product delivery has got cancelled. What the hell is this??!!!
        Shadowfax customer support has been notified about the posted complaint.
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          S
          Shahana Shaanu
          from Chennai, Tamil Nadu
          Sep 24, 2021
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          I have order one kurti in Meesho, I didn't received the product it was not delivered to me but in the status it is showing as Delivered...I haven't received any OTP nor any call from the courier services...I need my product to be delivered to me...This is my Order ID SF[protected]FPL
          Shadowfax customer support has been notified about the posted complaint.
          Same problem I have faced.. Don't know what to do... Pls help me... I have order one kurti in Meesho, I didn't received the product it was not delivered to me but in the status it is showing as Delivered...I haven't received any OTP nor any call from the courier services...I need my product to be delivered to me...This is my Order ID SF[[protected]]FPL
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            L
            larryleezy
            from New Delhi, Delhi
            Sep 23, 2021
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            Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

            The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
            On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
            It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

            Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
            Shadowfax customer support has been notified about the posted complaint.
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              L
              larryleezy
              from New Delhi, Delhi
              Sep 23, 2021
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              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

              The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
              On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
              It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

              Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
              Shadowfax customer support has been notified about the posted complaint.
              Dear Larry,

              Greetings from Shadowfax!

              We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                S
                Sripurna
                from Bengaluru, Karnataka
                Sep 22, 2021
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                Resolved

                Address: Thursday Block 408, Akshaya January,thaiyur, chennai

                I ordered saree from meesho they assigned product delivery to shdowfax which is worst courier services everseen.i didn't get my product but it is showing it is delivered.my tracking I'd is SF[protected]FPL.plx take immediate action
                Nov 7, 2021
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Oct 07, 2021
                Shadowfax Customer Care's response
                Dear Sripurna,

                We're reaching out to confirm that your complaint has been resolved by our team.
                We hope it's been done to your satisfaction.

                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                to rate our performance.

                Warmly,
                Team Shadowfax
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                  A
                  Ashashadoo
                  Sep 22, 2021
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                  Address: To Padala Thrinadharao Ayyappa Residency 2nd Floor S1 Ayyappa Residenc Ayyannapeta Junction Vizayanagaram Vizayanagaram district Pincode 535005 Andhra

                  My AWD number SF[protected]FPL order number [protected]
                  It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                  Shadowfax customer support has been notified about the posted complaint.
                  Sep 23, 2021
                  Updated by Ashashadoo
                  Please solve my problem.. Prepaid I have not received..but in the status show deliverdo
                  Sep 25, 2021
                  Updated by Ashashadoo
                  Not responding my compailnt.

                  My AWD number SF[protected]FPL order number [protected]
                  It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                  Sep 25, 2021
                  Updated by Ashashadoo
                  My AWD number SF[protected]FPL order number [protected]
                  It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
                  Meshoo Order #[protected]
                  AWD number SF[protected]FPL
                  It is prepaid order.. Customer not received.. But in the status shows delivered. Please solve this problem
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                    M
                    Makeup and Perfect !
                    from Mumbai, Maharashtra
                    Sep 22, 2021
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                    Hello,
                    In your website, the order SF[protected]FPL says it is delivered but I haven't received it yet.
                    Please help me
                    Shadowfax customer support has been notified about the posted complaint.
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                      S
                      Shinjini24
                      from Kolkata, West Bengal
                      Sep 22, 2021
                      Resolved
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                      Resolved

                      Address: Kolkata
                      Website: Shiprocket

                      AWB No.: SF[protected]KR
                      Recently there was some issue, which I'm not aware of, due to which the first attempt for this AWB No. was not successful and is showing undelivered. However, I have requested for a re-attempt at delivery for about 4 times now. Everytime it shows request failed. We are running 5 days late for delivery, please look into it. Either get the package delivered to the customer, or return it back to us.
                      Nov 11, 2021
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 07, 2021
                      Shadowfax Customer Care's response
                      Dear Shinjini,

                      We're reaching out to confirm that your complaint has been resolved by our team.
                      We hope it's been done to your satisfaction.

                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                      to rate our performance.

                      Warmly,
                      Team Shadowfax
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                        A
                        Aiswarya Baskar
                        Sep 21, 2021
                        Resolved
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                        Address: Vandavasi

                        Very very bad experience with delivery boy he asked me to come and collect the parcel and refused to deliver at my doorstep and if I fail to collect the product he said he will cancel it
                        Oct 24, 2021
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 23, 2021
                        Shadowfax Customer Care's response
                        Dear Aiswarya,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          A
                          Akky_singh
                          Sep 21, 2021
                          Resolved
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                          Resolved

                          Address: 26,27 Swastik Residency, karada, chalthan
                          Website: Shadowfax

                          I had ordered an parcel of puma slippers with flipkart with awb number: SF83476688FLP, the delivery agent is so rude that he didn't even respond me through calls and not picking my calls and just cancel the order without further information, I have his number[protected]. Just resolve this issue, he cancel my same order twice.
                          Oct 24, 2021
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 23, 2021
                          Shadowfax Customer Care's response
                          Dear Akky,

                          Greetings of the day!

                          As per the update received from our team, your complaint has been addressed. Do let us know if we can help you in any other way.

                          Regards,
                          Shadowfax Team
                          Dear Akky,

                          Greetings from Shadowfax!

                          We tried to reach you on call but it went unanswered. Please share with us your convenient time for us to connect with you.

                          Regards,
                          Team Shadowfax
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                            S
                            SAVITA GANDHI
                            Sep 21, 2021
                            Resolved
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                            Resolved

                            SF[protected]BIA

                            please deliver it urgently

                            request
                            Oct 24, 2021
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 23, 2021
                            Shadowfax Customer Care's response
                            Dear Savita,

                            Greetings from Shadowfax!

                            As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                            Regards,
                            Team Shadowfax
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                              G
                              G Leela
                              from Bengaluru, Karnataka
                              Sep 19, 2021
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                              Wrong product received no response from them
                              Shadowfax customer support has been notified about the posted complaint.
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                                ร€
                                ร ยฒยตร ยณโ€ ร ยฒโ€šร ยฒโ€ขร ยฒยฟ ร ยฒยฐร ยณโ€ ร ยฒยกร ยณยร ยฒยกร ยฒยฟ ร ยฒโ€ขร ยฒยจร ยณยร ยฒยจร ยฒยกร ยฒยฟร ยฒโ€”
                                Sep 17, 2021
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                                Address: Dont no

                                I'm ordered w6+6series watch but send rong itam
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                                  S
                                  sandeep mangutkar
                                  Sep 17, 2021
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                                  Address: 001/A wing,vitthal mandir road,kashi nagar ghoddev bhayander east, Same

                                  Samart watch 4you ye company se maine watch order ki thi price 999rs par box me kids ki watch o bhi 30rs ki mili hai delivery boy999cash leke gaya hai.ye company ke upar action leke mujhe mere paise wapas kardo.
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    A
                                    Arpita Dhariwal
                                    Sep 16, 2021
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                                    Address: 2 dhola chotra

                                    Hume smart watch Ki jegh kids watch aayi hai humare sath fraud hua hai
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                                      Pranjal 01
                                      from Ballia, Uttar Pradesh
                                      Sep 16, 2021
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                                      In 8/09/21 a delivery patner of yours had taken my return for limeroad and has cancelled it later because of that my limeraod return is showing cancelled but my order has already been picked up by your agent and because of this problem I am not getting back my refund from limeraod
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                                        S
                                        suresh rao m
                                        Sep 15, 2021
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                                        Awb number sf[protected]mao
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