| Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095 |
The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.
Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
Shadowfax customer support has been notified about the posted complaint.
Greetings from Shadowfax!
We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.
Regards,
Team Shadowfax