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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
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436
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1016
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Shadowfax reviews & complaints page 53

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A
ak9958776
Sep 8, 2021
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Address: venis more siliguri

I bought a cloth from meesho then dirty cloth is deliver.then i raise a return request which assign for pickup by shadowfx courier siliguri.then pickup rider come and reject to pickup and say your cloth is dirty, i require neat and clean cloth as shown in comapany advertising image.then i again request to pickup but he always reject.after this ahain raise return requeat with another pin code then returnpickup assign to ecom express .ecom executive come successfully pickup for return.
so shadowfx siliguri staff and their associate is useless, so plz close your office or terminate siliguri staff imidietly due to another customer also harassed by shadowfx rider.
Shadowfax customer support has been notified about the posted complaint.
Sep 08, 2021
Updated by ak9958776 plz update what your action process.
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    V
    vivek chotaliya
    Sep 5, 2021
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    Address: 96-A, Balmukud society, near kargil chowk, punagam, surat

    Return order isn't delivery yet.

    AWB:R[protected]FPL

    Orders no:-[protected]
    Shadowfax customer support has been notified about the posted complaint.
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    Dear Vivek,

    Greetings from Shadowfax!

    That's not the experience we want you to have. Kindly share with us the complete issue along with the AWB number by writing to us at [protected]@shadowfax.in so that we can look into it for you.

    Regards,
    Team Shadowfax
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      khansm1c
      Sep 5, 2021
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      Resolved

      Address: 5-5-826, Jahangir Colony, L. B. Nagar

      We have one return item to Allen Solly and one of the guy whose number is [protected] called me at 2 pm and he said within 2 minutes I will be at your home for pick pick-up my order and waiting more than 2 hours he didn't show. When I called so many times he closed the line. What type of guys you are keeping while they does not know how to talk with customers.
      Oct 9, 2021
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Sep 05, 2021
      Updated by khansm1c       Your courier man called me 2 hours before and now more than 2 hours he didn't show up. This type of illiterate people you are keeping to serve the customers???
      Verified Support
      Sep 06, 2021
      Shadowfax Customer Care's response       Dear Shaida,

      Greetings from Shadowfax!

      We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

      Regards,
      Team Shadowfax
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        P
        [email protected]
        Sep 5, 2021
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        Address: sonal park,nandu doshini vadi,surat

        Sf[protected]fpl
        not received my order
        Shadowfax customer support has been notified about the posted complaint.
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          Komal Dangre
          Sep 4, 2021
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          Delivery boy is not good in behaviour. Refused to pick up my product. He did QC fail when I already gave a reason to meesho. And my request is also approved. Again I requested. Next day he doesn't come. And did same thing. Before that he was also picked my product. Not good in behaviour. Refused to come my home.
          Shadowfax customer support has been notified about the posted complaint.
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            P
            Pratibha Pokharna
            Sep 4, 2021
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            Address: A1 202 Shree Parshwnagar society kondhwa BK pune 411048 Maharashtra

            I have order 6 pouches costing Rs999, but I got some different product which hardly costs Rs60 in market. This is crucial and unbelievable. I want to return my order and please get me my money back.
            Shadowfax customer support has been notified about the posted complaint.
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            Dear customers please do not order any products from this site. This site is totally fake. They show you something else and deliver you very cheap different product. They just want money from you. Hell this site and Hell Shadowfax!
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              P
              Parminder Mehra
              Sep 3, 2021
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              Address: Phase 1 industry area Chandigarh

              I'm Parminder Singh from Mohali.my mobile no is [protected] .in this shadofox Delivery partner app .While i have Use this app then I don't know slot book during no order then I'm offline .Then Team leader block and terminate to my Id .when i have many messge to Team leader but not helpling and Say direct rude behviour my id is not active. So i hope u will solve this problem
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                S
                Swetha Naveen
                Sep 2, 2021
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                Website: Shadowfax

                What the hell u r dng I ordered product in 12 of August excepted date was on 21 but wht the happed u can see in attached files today ur deliver person called pankaj ( I dnt knw he tld his original) from [protected] and he asked me to send the otp number that he has sent to me but I denied I asked him to give me the product first but rudely said if I dnt send the otp he will cancel the request i asked him to wait then I'll called meesho customer care but they informed not to disclose the otp so again i tried to call your Shadowfax delivery boy he was disconnecting my calls so I went to check the delivery track he cancelled my order what kind of customer service u r giving I want that product
                +9 photos
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                  Swetha Naveen
                  Sep 2, 2021
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                  What the hell u r dng I ordered product in 12 of August excepted date was on 21 but wht the happed u can see in attached files today ur deliver person called pankaj ( I dnt knw he tld his original) from [protected] and he asked me to send the otp number that he has sent to me but I denied I asked him to give me the product first but rudely said if I dnt send the otp he will cancel the request i asked him to wait then I'll called meesho customer care but they informed not to disclose the otp so again i tried to call your Shadowfax delivery boy he was disconnecting my calls so I went to check the delivery track he cancelled my order what kind of customer service u r giving I want that product if not further action will be taken
                  Shadowfax customer support has been notified about the posted complaint.
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                    P
                    Poonam Jalal
                    Sep 2, 2021
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                    Resolved

                    My return id- RT44805725 for product Carlton London- Chunky heels with ankle strap from Ajio was scheduled for today but due to some constraint I ain't able to make return because I was not present at the address.
                    But the delivery person with contact no.[protected] and personal contact no.- [protected] try to contact me, I provide him with the actual reason for not able to make return than he assure me and insist me to provide OTP I received with fake assurance that he will re-attempt pick-up by tomorrow. But he played a fowl game, than I received a message that the "quality checked failed" for the product.
                    This is not the right behaviour you show to your customers.
                    Oct 10, 2021
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 08, 2021
                    Shadowfax Customer Care's response                     Dear Poonam,

                    Greetings from Shadowfax!

                    We are glad that your shipment has been picked-up successfully. Thank you for reaching out to us.

                    Regards,
                    ​​​​​​​Team Shadowfax
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                      S
                      Shubhangi dubey
                      Sep 2, 2021
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                      Delivery boy of your company didn't hand me the product and on status is it shown as delivered. I want my product. Its been 4 days I am trying to reach you. Contact me as soon as possible
                      Shadowfax customer support has been notified about the posted complaint.
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                        R
                        Ramu Vangaviti
                        Aug 31, 2021
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                        Website: Shadowfax, Shiprocker and boult

                        Actually my courrieer has been scheduled for pickup on 13 August 2021, it's not been picked up on that day and I was trying to reschedule the date.. no one from the shadowfax is reachable and even contacting the customer care to reschedule..every time they are saying their customer care executive will reach me for the support and it's not at all happening..this is very irritating and very bad service.
                        Shadowfax customer support has been notified about the posted complaint.
                        Aug 31, 2021
                        Updated by Ramu Vangaviti                         Pick up is pending since 13 August 2021
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                          Ayyana
                          Aug 30, 2021
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                          I have placed order on 10 aug it's delivery date have been crossed but till now they haven't delivered by shadow
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                            A
                            Aryasen
                            Aug 28, 2021
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                            Address: 17 Mahendr roy Lane Kolkata 700046, 17 Mahendr roy Lane Kolkata 700046

                            I'm Dip.. from Kolkata.. im Shadowfax delivery boy.. i'hv completed 50 orders.. but till now i didn't get my payment.. ihv complaint through ap. But i didn't get any reply from company.. please help me sir/madam...
                            Shadowfax customer support has been notified about the posted complaint.
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                              akanksha08
                              Aug 28, 2021
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                              My return pick up was scheduled on 28 Aug 2021. Delivery boy called and asked for OTP, saying he need to check how many articles are to be picked up. I shared the OTP with him. after that he said I am coming but didnot turned up. Moreover I received the message from ajio that I have requested to reschedule pick up as it was not ready with me. His mobile number was[protected]
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Satya Nirwan
                                Aug 28, 2021
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                                Address: 111/cs-52 prtap nagar sanganer jaipur

                                Meesho oder no is [protected]-1

                                shadowfax traking id is sf[protected]fpl
                                Shadowfax customer support has been notified about the posted complaint.
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                                  S
                                  Souradip741
                                  Aug 27, 2021
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                                  My peter england t-shirt was supposed to be picked up. (Order No.- R[protected]TDN). It kept on getting rescheduled and no-one called fot pick up. Now I'm shown that it is cancelled after 3 successful atempts. But, they have never called. I issued complaint with help center. It shows that they'll call in 1 hour but, the call never came. No idea what kind of service is this.
                                  +1 photos
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                                    S
                                    Sun8289Pooja
                                    Aug 27, 2021
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                                    Address: House No 88, Gali no 10, Vill. Dhirpur, Near Nirankari Colony

                                    I am supplier on Meesho, and a parcel from customer was coming to me via shadowfax, parcel was taken from customer on 3rd August, at 9 pm on 19th August I got a call from delivery boy and said today will not be able to deliver the packet since it is late night, then he updated the tracking status to Delivered.
                                    Today is 27th August and till now I have not received my parcel, delivery boy has not cheated with me.

                                    I want my all costing of that parcel, If I don't get any reply in 2 days then I will file case against shadowfox in court.
                                    .
                                    Sandeep kumar
                                    [protected]
                                    .
                                    Tracking No. R[protected]FPL
                                    +1 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 30, 2021
                                    Shadowfax Customer Care's response                                     Dear Sandeep,

                                    Greetings from Shadowfax!

                                    Apologies for the inconvenience caused. We have noted your details and forwarded to the concerned team. We request your patience in this regard.

                                    Regards,
                                    Team Shadowfax
                                    Aug 30, 2021
                                    Updated by Sun8289Pooja                                     I don't want to take my parcel anymore, I want full amount of that parcel now
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                                      S
                                      Shri A.Sinha
                                      Aug 26, 2021
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                                      Resolved

                                      Address: Kolkata

                                      FOR URGENT HELP: Delivery Boy repeatedly not delivering the package with tracking id SF[protected]FPL and wrongly posting the delivery status as cancelled !! This has happened twice on Aug 24 and again on Aug 26 despite reporting the matter of Aug 24. No action has been taken against the Delivery boy and this encourages the Delivery boys to boldly harass customers. Absence of in-person contacts also promotes such harassment. Delivery boy has the number[protected] PIN 8960

                                      Please can you check immediately, take actions, and help to deliver the package safely and with quality.
                                      Oct 3, 2021
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 30, 2021
                                      Shadowfax Customer Care's response                                       Dear Shri,

                                      Greetings from Shadowfax!

                                      Apologies for the inconvenience caused. We have noted your details and forwarded to the concerned team. We request your patience in this regard.

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Sep 01, 2021
                                      Shadowfax Customer Care's response                                       Dear Shri,

                                      Greetings from Shadowfax!

                                      As per the update received from our team, your complaint has been resolved. Do let us know if we can help you in any other way.

                                      Regards,
                                      ​​​​​​​Team Shadowfax
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                                        K. Bakthavatchalam K. Bakthavatchalam
                                        Aug 25, 2021
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                                        Address: no.34 kadapa road lakshmi puram chennai -99

                                        Dear sir we have order the tablet .but today i have received the courier but in side i side photo frame only . i want return the items pls help me urgent i have the pay money also in delivery boy my mobill no [protected]
                                        Shadowfax customer support has been notified about the posted complaint.
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