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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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442
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Shadowfax reviews & complaints page 53

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L
larryleezy
from New Delhi, Delhi
Sep 23, 2021
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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

The agent had his mask loosely hanging around his neck. on being requested to wear it properly, he said that it was just there because the police would fine for non-compliance. I refused to open the door till he wore his mask, to which he raised the mask to cover his mouth.
On repeated pleas to wear his mask properly for me to open the door to receive my package, he challenged me to raise this up with the company and complain against him. in his words, "Try and complain. Nothing will happen to me. You wont be able to do anything." He rang my bell five times but throughout didn't bother to cover his nose with the mask, despite several requests. Finally took a picture of him with the mask off and he again threatened me to raise a ticket with the company and also threatened to leave without the package.
It's a serious concern on my end as the person who initially received the package was a senior citizen and he refused to take his health into consideration/see how he was putting others' lives in danger.

Also goes to show the extent to which the delivery agents have been trained in following covid protocols. Didn't ask him anything outside of what is considered mandatory and harmful to my health as well as those around me.
Shadowfax customer support has been notified about the posted complaint.
Dear Larry,

Greetings from Shadowfax!

We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    S
    Sripurna
    from Bengaluru, Karnataka
    Sep 22, 2021
    Resolved
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    Resolved

    Address: Thursday Block 408, Akshaya January,thaiyur, chennai

    I ordered saree from meesho they assigned product delivery to shdowfax which is worst courier services everseen.i didn't get my product but it is showing it is delivered.my tracking I'd is SF[protected]FPL.plx take immediate action
    Nov 7, 2021
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Oct 07, 2021
    Shadowfax Customer Care's response
    Dear Sripurna,

    We're reaching out to confirm that your complaint has been resolved by our team.
    We hope it's been done to your satisfaction.

    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
    to rate our performance.

    Warmly,
    Team Shadowfax
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      A
      Ashashadoo
      Sep 22, 2021
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      Address: To Padala Thrinadharao Ayyappa Residency 2nd Floor S1 Ayyappa Residenc Ayyannapeta Junction Vizayanagaram Vizayanagaram district Pincode 535005 Andhra

      My AWD number SF[protected]FPL order number [protected]
      It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
      Shadowfax customer support has been notified about the posted complaint.
      Sep 23, 2021
      Updated by Ashashadoo
      Please solve my problem.. Prepaid I have not received..but in the status show deliverdo
      Sep 25, 2021
      Updated by Ashashadoo
      Not responding my compailnt.

      My AWD number SF[protected]FPL order number [protected]
      It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
      Sep 25, 2021
      Updated by Ashashadoo
      My AWD number SF[protected]FPL order number [protected]
      It is a prepaid order.. Customer not recived.. But in tha status delivered product.. So please solve this problem
      Meshoo Order #[protected]
      AWD number SF[protected]FPL
      It is prepaid order.. Customer not received.. But in the status shows delivered. Please solve this problem
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        M
        Makeup and Perfect !
        from Mumbai, Maharashtra
        Sep 22, 2021
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        Hello,
        In your website, the order SF[protected]FPL says it is delivered but I haven't received it yet.
        Please help me
        Shadowfax customer support has been notified about the posted complaint.
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          S
          Shinjini24
          from Kolkata, West Bengal
          Sep 22, 2021
          Resolved
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          Resolved

          Address: Kolkata
          Website: Shiprocket

          AWB No.: SF[protected]KR
          Recently there was some issue, which I'm not aware of, due to which the first attempt for this AWB No. was not successful and is showing undelivered. However, I have requested for a re-attempt at delivery for about 4 times now. Everytime it shows request failed. We are running 5 days late for delivery, please look into it. Either get the package delivered to the customer, or return it back to us.
          Nov 11, 2021
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Oct 07, 2021
          Shadowfax Customer Care's response
          Dear Shinjini,

          We're reaching out to confirm that your complaint has been resolved by our team.
          We hope it's been done to your satisfaction.

          If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
          to rate our performance.

          Warmly,
          Team Shadowfax
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            A
            Aiswarya Baskar
            Sep 21, 2021
            Resolved
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            Resolved

            Delivery guy rude behaviour

            Address: Vandavasi

            Very very bad experience with delivery boy he asked me to come and collect the parcel and refused to deliver at my doorstep and if I fail to collect the product he said he will cancel it...
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            A
            Akky_singh
            Sep 21, 2021
            Resolved
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            Resolved

            Address: 26,27 Swastik Residency, karada, chalthan
            Website: Shadowfax

            I had ordered an parcel of puma slippers with flipkart with awb number: SF83476688FLP, the delivery agent is so rude that he didn't even respond me through calls and not picking my calls and just cancel the order without further information, I have his number[protected]. Just resolve this issue, he cancel my same order twice.
            Oct 24, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Sep 23, 2021
            Shadowfax Customer Care's response
            Dear Akky,

            Greetings of the day!

            As per the update received from our team, your complaint has been addressed. Do let us know if we can help you in any other way.

            Regards,
            Shadowfax Team
            Dear Akky,

            Greetings from Shadowfax!

            We tried to reach you on call but it went unanswered. Please share with us your convenient time for us to connect with you.

            Regards,
            Team Shadowfax
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              S
              SAVITA GANDHI
              Sep 21, 2021
              Resolved
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              Resolved

              SF[protected]BIA

              please deliver it urgently

              request
              Oct 24, 2021
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Sep 23, 2021
              Shadowfax Customer Care's response
              Dear Savita,

              Greetings from Shadowfax!

              As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

              Regards,
              Team Shadowfax
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                G
                G Leela
                from Bengaluru, Karnataka
                Sep 19, 2021
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                Wrong product received no response from them
                Shadowfax customer support has been notified about the posted complaint.
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                  ವೆಂಕಿ ರೆಡ್ಡಿ ಕನ್ನಡಿಗ
                  Sep 17, 2021
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                  Address: Dont no

                  I'm ordered w6+6series watch but send rong itam
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    sandeep mangutkar
                    Sep 17, 2021
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                    Address: 001/A wing,vitthal mandir road,kashi nagar ghoddev bhayander east, Same

                    Samart watch 4you ye company se maine watch order ki thi price 999rs par box me kids ki watch o bhi 30rs ki mili hai delivery boy999cash leke gaya hai.ye company ke upar action leke mujhe mere paise wapas kardo.
                    Shadowfax customer support has been notified about the posted complaint.
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                      A
                      Arpita Dhariwal
                      Sep 16, 2021
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                      Address: 2 dhola chotra

                      Hume smart watch Ki jegh kids watch aayi hai humare sath fraud hua hai
                      Shadowfax customer support has been notified about the posted complaint.
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                        P
                        Pranjal 01
                        from Ballia, Uttar Pradesh
                        Sep 16, 2021
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                        In 8/09/21 a delivery patner of yours had taken my return for limeroad and has cancelled it later because of that my limeraod return is showing cancelled but my order has already been picked up by your agent and because of this problem I am not getting back my refund from limeraod
                        Shadowfax customer support has been notified about the posted complaint.
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                          S
                          suresh rao m
                          Sep 15, 2021
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                          Awb number sf[protected]mao
                          Shadowfax customer support has been notified about the posted complaint.
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                            Vinaybali
                            from Bengaluru, Karnataka
                            Sep 15, 2021
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                            Address: Kormangala

                            Dear sir/ madam,
                            Admin person name Jagdish has been used vulgar words while i was on duty. Its simple issue when order was picked and dropped. App was showing not deliver. Ive requested him to clear so i can get my next Order. He took me personally can do any thing to me. Used vulgar words on parents he went out of the Limit. So FIR will be filed against him if No action taken on him. we are professional due to covid situations job changed i never seen such a low mentality person in any of the Delivery Companies.
                            Shadowfax customer support has been notified about the posted complaint.
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                              H
                              Hema Gopi
                              Sep 14, 2021
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                              Address: NO. 65/62, 53RD STREET 9TH SECTOR KK NAGAR CHENNAI 600078

                              I am supposed to receive the courier from Meesho through shadowfax yet not received but they told it is already delivered pls help me out ... mail me on [protected]@gmail.com
                              Shadowfax customer support has been notified about the posted complaint.
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                                N
                                nilkanth kotadiya
                                Sep 13, 2021
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                                Why cancelled...Please deliver the product to consumer.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  nilkanth kotadiya
                                  Sep 13, 2021
                                  Resolved
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                                  Resolved

                                  I shipped the product from surat.but status showing cancelled, what is this...???
                                  Sep 13, 2021
                                  Complaint marked as Resolved 
                                  No one contact or mail me and Not...solve
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    Shivalib
                                    from Mumbai, Maharashtra
                                    Sep 12, 2021
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                                    My mother was about to receive a package from Kathakalii which was going to be delivered by Shadowfax. When she last checked the order status it was out for delivery and suddenly later in the evening she received a notification that her package has been delivered. We never received the package on our address. Either ShadowFax delivery person delivered it to wrong address or took it himself. Kindly look into the matter. We have paid a good amount for this and we need a refund from shadowfax since this is their negligence. Here is the order number: SF[protected]KR
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      Shivalib
                                      from Mumbai, Maharashtra
                                      Sep 12, 2021
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                                      Website: www.shadowfax.in

                                      My mother was about to receive a package from Kathakalii which was going to be delivered by Shadowfax. When she last checked the order status it was out for delivery and suddenly later in the evening she received a notification that her package has been delivered. We never received the package on our address. Either ShawdowFax delivery person delivered it to wrong address or took it himself. Kindly look into the matter. We have paid a good amount for this and we need a refund from shadowfax since this is their negligence. Here is the order number: SF[protected]KR
                                      Shadowfax customer support has been notified about the posted complaint.
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