Shadowfax Complaints & Reviews

Dear team, I have submitted return request on 9/9/21. But till now no one come for pickup. Kindly arrange my pickup as soon as possible.
Why you people are delaying my request.

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Address: Coimbatore

Shadow fax delivery boy spoke very inappropriately and rude towards me. He didn't pick up my return. He isn't interested to do the job. When I asked his name, he hung up and he blocked my number. I can't contact him anymore. I couldn't contact shadow fax too. Their customer care number isnt working as well. Now my return order worth ₹3, 500 is going to waste because of shadow fax. Shame on you guys. Better teach your delivery boy manners or else close your service for once until one day someone sues you for ur manner less cultureless hopeless deliver boys. Shadow fax COIMBATORE you're really worst.

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Address: sri sai classic apartment,, bhavani nagar,bhupathiraonagar,, citizen colony ,, old alwal,secunderabad.Telangana.

Dear sir

I had placed an order for wardrobe organizer through order id[protected].
I had received a parcel today which is totally different from the item shown in the picture below find an attachment for your reference.
I request you to kindly look into the matter and do the needful at the earliest.
If the quality what you had shown in website is the same as I attached hear then I am sorry to say and very much unsatisfied with product quality and design as well.
I need the refund to same account which I had transferred the money.

Regards
Siva Krishna Y
M: [protected]/[protected].

Oct 22, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2021

Shadowfax Customer Care's response Dear Siva,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

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I Susmita Das. TODAY my pick up is fail. RESON IS QUALITY CHECK FAILED.BUT YOUR DELIVERY BOY DID NOT CALL ME AND NO VISITR MY HOME .My pick up Request id R[protected]FPL.So please ensure why your Delivery Boy Pick up is not done.

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Address: venis more siliguri

I bought a cloth from meesho then dirty cloth is deliver.then i raise a return request which assign for pickup by shadowfx courier siliguri.then pickup rider come and reject to pickup and say your cloth is dirty, i require neat and clean cloth as shown in comapany advertising image.then i again request to pickup but he always reject.after this ahain raise return requeat with another pin code then returnpickup assign to ecom express .ecom executive come successfully pickup for return.
so shadowfx siliguri staff and their associate is useless, so plz close your office or terminate siliguri staff imidietly due to another customer also harassed by shadowfx rider.

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Sep 08, 2021

Updated by ak9958776 plz update what your action process.

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Address: 96-A, Balmukud society, near kargil chowk, punagam, surat

Return order isn't delivery yet.

AWB:R[protected]FPL

Orders no:-[protected]

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Shadowfax Customer Care

Sep 6, 2021

Verified Support

Dear Vivek,

Greetings from Shadowfax!

That's not the experience we want you to have. Kindly share with us the complete issue along with the AWB number by writing to us at [protected]@shadowfax.in so that we can look into it for you.

Regards,
Team Shadowfax

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Address: 5-5-826, Jahangir Colony, L. B. Nagar

We have one return item to Allen Solly and one of the guy whose number is [protected] called me at 2 pm and he said within 2 minutes I will be at your home for pick pick-up my order and waiting more than 2 hours he didn't show. When I called so many times he closed the line. What type of guys you are keeping while they does not know how to talk with customers.

Oct 9, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Sep 05, 2021

Updated by khansm1c Your courier man called me 2 hours before and now more than 2 hours he didn't show up. This type of illiterate people you are keeping to serve the customers???

Verified Support

Sep 06, 2021

Shadowfax Customer Care's response Dear Shaida,

Greetings from Shadowfax!

We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Address: sonal park,nandu doshini vadi,surat

Sf[protected]fpl
not received my order

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Delivery boy is not good in behaviour. Refused to pick up my product. He did QC fail when I already gave a reason to meesho. And my request is also approved. Again I requested. Next day he doesn't come. And did same thing. Before that he was also picked my product. Not good in behaviour. Refused to come my home.

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Address: A1 202 Shree Parshwnagar society kondhwa BK pune 411048 Maharashtra

I have order 6 pouches costing Rs999, but I got some different product which hardly costs Rs60 in market. This is crucial and unbelievable. I want to return my order and please get me my money back.

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P

Pratibha Pokharna

Sep 4, 2021

Dear customers please do not order any products from this site. This site is totally fake. They show you something else and deliver you very cheap different product. They just want money from you. Hell this site and Hell Shadowfax!

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Address: Phase 1 industry area Chandigarh

I'm Parminder Singh from Mohali.my mobile no is [protected] .in this shadofox Delivery partner app .While i have Use this app then I don't know slot book during no order then I'm offline .Then Team leader block and terminate to my Id .when i have many messge to Team leader but not helpling and Say direct rude behviour my id is not active. So i hope u will solve this problem

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Website: Shadowfax

What the hell u r dng I ordered product in 12 of August excepted date was on 21 but wht the happed u can see in attached files today ur deliver person called pankaj ( I dnt knw he tld his original) from [protected] and he asked me to send the otp number that he has sent to me but I denied I asked him to give me the product first but rudely said if I dnt send the otp he will cancel the request i asked him to wait then I'll called meesho customer care but they informed not to disclose the otp so again i tried to call your Shadowfax delivery boy he was disconnecting my calls so I went to check the delivery track he cancelled my order what kind of customer service u r giving I want that product

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What the hell u r dng I ordered product in 12 of August excepted date was on 21 but wht the happed u can see in attached files today ur deliver person called pankaj ( I dnt knw he tld his original) from [protected] and he asked me to send the otp number that he has sent to me but I denied I asked him to give me the product first but rudely said if I dnt send the otp he will cancel the request i asked him to wait then I'll called meesho customer care but they informed not to disclose the otp so again i tried to call your Shadowfax delivery boy he was disconnecting my calls so I went to check the delivery track he cancelled my order what kind of customer service u r giving I want that product if not further action will be taken

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My return id- RT44805725 for product Carlton London- Chunky heels with ankle strap from Ajio was scheduled for today but due to some constraint I ain't able to make return because I was not present at the address.
But the delivery person with contact no.[protected] and personal contact no.- [protected] try to contact me, I provide him with the actual reason for not able to make return than he assure me and insist me to provide OTP I received with fake assurance that he will re-attempt pick-up by tomorrow. But he played a fowl game, than I received a message that the "quality checked failed" for the product.
This is not the right behaviour you show to your customers.

Oct 10, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

Shadowfax Customer Care's response Dear Poonam,

Greetings from Shadowfax!

We are glad that your shipment has been picked-up successfully. Thank you for reaching out to us.

Regards,
Team Shadowfax

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Delivery boy of your company didn't hand me the product and on status is it shown as delivered. I want my product. Its been 4 days I am trying to reach you. Contact me as soon as possible

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Website: Shadowfax, Shiprocker and boult

Actually my courrieer has been scheduled for pickup on 13 August 2021, it's not been picked up on that day and I was trying to reschedule the date.. no one from the shadowfax is reachable and even contacting the customer care to reschedule..every time they are saying their customer care executive will reach me for the support and it's not at all happening..this is very irritating and very bad service.

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Aug 31, 2021

Updated by Ramu Vangaviti Pick up is pending since 13 August 2021

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I have placed order on 10 aug it's delivery date have been crossed but till now they haven't delivered by shadow

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Address: 17 Mahendr roy Lane Kolkata 700046, 17 Mahendr roy Lane Kolkata 700046

I'm Dip.. from Kolkata.. im Shadowfax delivery boy.. i'hv completed 50 orders.. but till now i didn't get my payment.. ihv complaint through ap. But i didn't get any reply from company.. please help me sir/madam...

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My return pick up was scheduled on 28 Aug 2021. Delivery boy called and asked for OTP, saying he need to check how many articles are to be picked up. I shared the OTP with him. after that he said I am coming but didnot turned up. Moreover I received the message from ajio that I have requested to reschedule pick up as it was not ready with me. His mobile number was[protected]

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 54

Not pick-up

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Delivery boy spoke inappropriately and didn't pick up my order

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Wardrobe organizer wrongly sent

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Pick up is not done

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Pickup rider and their associate membr are rude.very very bad behaviour ,termination require d

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Return order isn't delivery yet

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Unethical behavior of courier guy

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Order

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Delivery boy refused to pick up after made a request.

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Got different fake product

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Terminated id without infrom

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Rude Delivery Boy cancelled my order without informing very rudely

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Delivery Boy cancelled my order without informing very rudely

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Chunky heels from ajio

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Shown delivered but not

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Pick up is pending since August 13 2021

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Delay of delivery

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Payment related

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Pickup not done and wrong status updated

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Not pick up

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