Shadowfax Complaints & Reviews

Dear Team

This is not a solution you can come up with, in my previous mails and telephonic conversations i have already mentioned that the parcel was received by my servant in my absence and the delivery guy Jaspal from shadowfax in fact misbehaved with my helper for not signing when at the doorstep my helper refused to accept the package but the field guy forced him to sign on the paper. Also to mention my Domestic helper is illiterate so technically so the POD REMARK was not mentioned due to that and also the package came in our Brand name's courier poly that is 172 THREADS so someone has literally opened the package and changed the products so how is it even possible to judge from the outside if the package looked suspicious?

This is a case of CRIME/FRAUDULENT for which both Shadowfax and Shiprocket are responsible for. I again request shiprocket and shadowfax to investigate this matter as it's a serious concern.
I have mentioned this complaint on the TWITTER AS WELL so it will be better if you guys come up with a better answer
AWB:SF98251179KR

Pickup not done of following my 2 orders:
AWB: SF[protected]FPL
AWB: SF[protected]FPL

detail screenshot attached.

Kindly arrange pickup for the same as soon as possible

My tracking id is SF[protected]FPL my order came to vijayawada on April 11 th but know also I did not receive my order please give me my order

Order was sent to Nashik through shadowfax and there seems to be no update its as if the parcel is missing. There is no number to call also to get help. Bad service

The goods couriered with above reference was to be delivered . But to our surprise the same was not delivered, however on tracking it is noticed that some delivery boy by name Vikash has reportedly delivered the packet by making forge signature of receipent.
The fact is that this boy had not come in the society as apparent from gate log book but still showing as packet delivered .
date of incidence 11.04.21

I ordered from meesho but the product was delivered and the delivery boy marked cancelled and after that he delivered also.but the status not changed from last 15 days.mu margin of 600 is still pending.delivery boy number [protected]
I have all the proofs.second thing order returned but refund not processed.
Your delivery boy always put wrong status which creates mess problem issues.he marked delivered cancelled whatever he feels like.m fed up with shadowfax.totally frustrated.

I have placed an order from Hopscotch and shipment was shipped to shadowfax. My order with tracking Id AWB No SF99134418HO is not yet delivered but showing as delivered on 3rd April. Can anyone deliver the product after 9:54 PM? and Not received any call and received SMS saying that 9:54PM in the night that your order has been delivered but in the meantime no call or no message and there was no customer care number from Hopscotch to call and address the issue. Sent many mails to Hopscotch and Shadowfax but no response still now. These people cheating us. Request you to resolve the issue asap or refund the amount.

Dears,
Still we did not receive our product so how can you show deliver successfully on dated 01 April 2021.

At the time of order placing we have entered incorrect mobile no ([protected]) by mistake, after receiving notification massage from your end we have provided correct contact no many time but we did not receive any call or massage ([protected]).

So please check where is gap and resolve this issue ASAP.

Tracking ID: SF82637985WOW
Order ID: 1281932

Regards,
Shivam Dixit

R[protected]FPL

above parcel still not recived

I order from saffola & shipment is shipped to shadowfax.
My order with trackingId=MSF[protected] is not yet delivered but showing it as delivered on 5th April.No call no SMS 8:07am in the morning to show that your order is out for delivery and show the order in the evening at 5:11pm that your order has been delivered but in the meantime no call or message . Why you are updated as delivered even Though you are not delivered?

I ordered something and received something else, I ordered a satin saree and received some ordinary saree. I want to return this and need my refund. Customer care number is switched off

I would like to submit my complain about your delivery service..which is very very unpleasant and poor.. my product already delayed for 3 days, , but after reaching it in final destination, , , its stuck over here andr there is nooo delivery of my product last 2-3 days...

As my tracking id is SF[protected]HO

I need my product urgently on 2/4/21 but its too late...

Very very bad service and your delivery boy uses rough language
My location is GIRIDIH JHARKHAND

My ajio order return has been picked up delivery agent on 12 March and it hasn't been updated since then. My amount hasn't been refunded and there is no mention of pick up. I tried contacting delivery agent but of no use kindly resolve this issue as early as possible

I have returned to my parcel but I have not paying my refund money...plz refund my amount..and help me

Order #[protected]. This is my order number and I am getting touched with you pls give me ur contact number thta I can contact u. Whenever u calling unfortunately I unable to receive and I'm delaying my order to get on time. Name: Shiek Nizamuddin. (SF[protected]FPL) this is tracking number. I'm calling back to you but it's not reaching...

This is the wost experience your delivery boy are your bose and they have full right to deliver order or not. They didn’t response on call. If you don’t want to deliver someone’s order just close your ### company. We are not fools that send and wait for time and you enjoyly open a company and take your order with you and doesn’t respond. I think i have to take something legal so that you and your delivery partner should not do things like this.

Iam Vijayawada ecom raider my 22march 2021 pay out not release plese solov my id 567786

I have ordered two products from ajio and their return was mentioned to be through Shadowfax.

For the return of my 1st product 'WALKFREE Chunkey heeled sandal' with return ID: RT[protected]Order ID: R[protected]AJI), I got a message from Shadowfax on 10th march that it'll get picked on that day. After that I didn't get any message or call or any attempt from anyone. But when I track it's showing not picked, QC failed. And in AJIO it's showing that return pickup attempted. Return button in Ajio is not working from then because of which I'm not able to return it.

For returning my second product 'Metro kitten heels with return ID: RT[protected]Order ID: R[protected]AJI), I got a message on 17th March and an executive came to pickup and I returned the product. But when I track in Shadowfax site, it's showing not picked, QC failed. And in Ajio it's showing return pickup attempted.

I couldn't contact them because they have given an unavailable number and help center is not working in their site.

I want to return my product and to get refunded completely.

Please solve this issue as soon as possible.

Thank you
Shahla

I have ordered two products from ajio and it's return was mentioned to be through Shadowfax.

For returning the first product ' Walkfree Chunkey heeled sandal with buck closure' with return ID: RT32200689, on 10th march I got a message from Shadowfax that it'll get picked that day. After that I did not get any messages or call or any attempt for return from anyone. But when I tracked it's showing not picked, QC failed. And...

My order reached at jalandhar punjab but in courier showing on hold of incorrect and incomplete contact no,

[protected] / [protected]