Shadowfax Complaints & Reviews

At first delayed the delivery then they lost the package. If can't handle delivery why to run courier service....

My ordered product is shipped near me but it not delivered to me too delay please deliver my product fastly tracking id SF[protected]PUM

Hello Sir,

i received a call that I have an order from Meeshow and need to pay for delivery.

a delivery boy from Shadow Fax company come to my home and took the 800 Payment but the order was never done from our side.

it looks like a scam where people are using Meeshow & ShadowFAx.

Delivery Boy contact number is :- +91 [protected], when I called him again he said complain wherever you want.

Delivery boy picked up two products and not updated the status. I have clicked pictures of him receiving both products.

Delivery boy has done return pickup. Status not changed. Refund amount pending.

I placed a return request from meesho app on 10th December..Sub Order ID[protected]_1
The next day I got a message from shadowfax that our delivery executive will pickup your order but as he didn't at the end of the day I got a message that we couldn't reach you..next day I got a same message but again he didn't picked up..i got this message three times..now they stopped sending me messages for my pickup..this is not the first time they are doing this .. they always did that...

Today[protected] I declined my customer return because my product was not in the packet, the packet was empty. And when I told the courier boy to give me the POD, I would mark it reject, so he cancelled the return. I have his photo and video and photo of POD. This is the second time I have been scammed by shadowfax.
shadow fax awb no. R[protected]FPL (SF[protected]R)
rider name: RITIK BHARTI
name of the courier boy that i received this courier is "VINIT KAIN".
order id:[protected]_1

See once again same has happed still the same guy didnt call me for any return and directly cancel the puma shipment
What the hell is going on with shadowfax i think you have to close this stupid courier service where your delivery partner makes you fool all the time and put you in loss this is your delivery partner CONTACT no who never give a call and directly cancel all the shipments [protected] he is ### kindly check the screenshot of delivery cancellation msg from shadowfax

One of my parcels(R[protected]TDN)were supposed to pickup by shadowfax courier but till now they aren't assigned for customer pickup I have to complain to Shadowfax every time for my every pickup and then my pick up happens...everytime it gets on resheduled even though I don't get any call also they ask money for pickups I had also gone to Shadowfax PratapNagar and talked to Hub Incharge (HI) But he is also not taking any action against the delivery executive, he is not even telling about the pickups issue properly, I am warning you for the last time, if my order is not picked up by tomorrow, then I will take action against you in court.. It's has been 2 days from date of pickup but still my pickups not done I have asked for help in everyway but I couldn't get any satisfaction response...from your side... I am very disappointed to get such experience from Shadowfax ...

Please let me know within day when my return order pickup Looking forward from hearing you...

Thanks,
regards,

Sarthak Meena
[protected],

Hi good evening team as I put a request to pick up the puma return in puma application, and it is assigned to Shadowfax, but after so many attempt your delivery partner didn't come to pick up the return and whenever he came, he said he never picked up the puma return and make it close by saying that return is canceled by the customer and this is happening from last one month. I'm continuously trying to get in touch with Shadowfax, but I am not getting a any revert
No call from your customer support as many time I fill the form [protected] this is my contact number for anyone superior in Shadowfax. Please give me a call so that I explain you everything what your delivery partner do it with the customer because this is very bad experience with Shadowfax.

I'm a Registered delivery partner in shadowfax technologies when I have joined they didn't inform me about any charges which are going to be deducted after on boarding but when I on-boarded and started earning after a week they deducted amount of ₹500 from my total earnings of that week and then paid me less payout. Even after complaining and generating ticket they are telling me that these are on boarding charges which they didn't inform me about while I joined. Although I felt these charges are basically usual for every company so I didn't go for any complain but after 2 weeks the company deducted more rupees 500 from my hard earned earnings saying that they are platform usage charges. They didn't informed me anything about platform usage charges being deducted and now they're telling that it's our policy to deduct platform usage charges. It's the month end and I have to pay my credit card bills and at times like this company is deducting money from my pay without even informing which I've already earned delivering multiple orders. After considering vehicle maintenance and petrol charges I am the one going in the losses. They're not even paying proper attention to my complaint since 10 days. Whatever the customer's are rating and providing tips even those are eaten by the company. Distance calculated by the company for the first mile that is my location to restaurant and last mile that is from restaurant to delivery location is totally wrong where each time it shows 0.5 - 1 km less for which payout is also released less while the distance remains same hence incurring loss. This is also a very big gamble by the Shadow Fax company to bag hard earned money of the delivery partner.

My id was inactive yesterday due to MDND as I take order from store sudden my phone was switched off then I didn't deliver those order and come to home because I don't know where to deliver those order please activate my id
My id :- 2678137

I am a seller on meesho i have an RTO return from shadowfax but it shows the products was delivered with OTP can’t send you POD but “I didn’t received the product” i told to delivery boy he saying this is not my headache the last time the product is in rewari here the tracking id i got from meesho (SF[protected]FPL ) please resolve this. This will cost me complete loss of my product and further i can stop using the services form shadowfax.
Thanks

Respected Sir/Madam I would like to inform you that my account has been terminated without any valid reason and that i have completed the order with due respect please kindly reactivate my account .. My I'd is 2539530

I want to return the product purchased bcz of wrong product deliver but delivery partner not pickup saying quality error my product id is[protected]_1 i want my money

My ID is blocked due to customer cancelation after the order picked up because of delay it's not my fault please reactivate my ID sir next time I'll deliver as soon as possible

My ID is blocked due to customer cancelation after the order picked up because of delay it's not my fault please reactivate my ID

I've ordered for a return of a product bought from Meesho. The initial date of return was scheduled on 1st November 2022 by a rider from Shadowfax. The courier service provided me a number of the rider but when I tried to contact the rider, everytime it said the number you're trying to contact is busy but in the tracking section of Shadowfax, they mentioned the customer was not contactable. I complained it to the customer care of Shadowfax, they said by 2nd November my product would be collected from me. They assigned me the same rider who never contacted me. I want the issue to be resolved as early as possible.

Delivery boy didn’t deliver the order yet however the order is showing as delivered. When called him, he said he will bring it next day. And the next day never came. Now he is not even answering the phone calls. Please look into this. This is the third time I am facing this issue.

I ordered a product on meesho online shopping platform but that parcel received me completely changed then I'm return my parcel but Shadowfax courier partner are says give me some money otherwise I'm not done your pickup when i complained her senior then he talk me like abusive. So i wanna complain on this type of behaviour.
I hope you will be get in touch with me and resolving my problems.
Thank you