Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1470
Resolved
438
Unresolved
1032
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Oct 13, 2022
Resolved
Report
Copy
Resolved

Address: RDB HIGH SCHOOL SUNDARGANJ AURANGABAD BIHAR nere by Biseni barkagawn

Sir mera product abhi tak delivery nhi hua plz help tracking ID - SF[protected]PIC plz fast delivery time
Nov 15, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 15, 2022
Shadowfax Customer Care's response
Dear Akash,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax
Dear Akash,

Greetings from Shadowfax!

We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

Regards,
Team Shadowfax
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    U
    UTKARSH RUPAVATIYA
    Oct 13, 2022
    Report
    Copy

    Address: Surat

    Complaint against shadowfax pickup boy
    Shadowfax customer support has been notified about the posted complaint.
    Dear Utkarsh,

    Greetings from Shadowfax!

    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

    Regards,
    Team Shadowfax
    Dear Utkarsh,

    Greetings from Shadowfax!

    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

    Regards,
    Team Shadowfax
    Dear Utkarsh,

    Greetings from Shadowfax!

    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      Cureayu
      Oct 11, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Gurugram, Haryana

      SF10002352KR - my awb number. They are such a fraud company that they sent my order back to me when it never even reached the customer's destination, no delivery attempts were made, not even one. The order got canceled mid-destination with no prior knowledge to me or the customer. They gave no reason with that return. I was expecting for the order to get delivered today instead I get a notification saying RTO has been initiated without any reason. And on top of that, I had to pay the return freight charge. Such pathetic service, called customer care, all numbers are out of service. It is basically impossible to reach them. Deliver my order or compensate me for that order and full freight charges.
      Nov 12, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Oct 12, 2022
      Shadowfax Customer Care's response
      Dear Cureayu,

      Greetings from Shadowfax!

      We're sorry for the inconvenience caused. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

      Regards,
      Team Shadowfax
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sk78
        Oct 9, 2022
        Resolved
        Report
        Copy
        Resolved

        I have ordered 2 items from flipkart whose expected delivery were on 8th Oct now one of the order the delivery boy called me on 7th to receive my order during the time i was not in home due to some emergency I told to deliver it on next daybut he behaved rudely and told my order will be cancelled as he can't deliver on 8th and at night I received the message that order has been cancelled. Now come to the 2nd order i received a message on 8th oct at 4 pm that my order is out for delivery and then at night 12:35 am(9th oct) I received a message that my order can't be delivered as I was unavailable although I did not receive any call from the delivery agent of shadowfx on 8th Oct. And when I raise a complaint to the courier service and got notification that someone will call me within 24 hrs but till now nobody contacted me. This the worst courier service I have ever experienced with bunch of lies fooling the customer. I don't know what are they fdoing with my orders. I want my orders to be delivered by tomorrow.
        Nov 27, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Oct 09, 2022
        Shadowfax Customer Care's response
        Dear Customer,

        Greetings from Shadowfax!

        We are sorry for the experience you had. Request you to share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in so that we can help address your concern

        Regards,
        Team Shadowfax
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          legalyukti
          from Delhi, Delhi
          Oct 7, 2022
          Report
          Copy

          I ordered a wall mirror from Meesho which I received on October *st and on the same day I requested for a return as the product was broken
          Shadowfax who is delivery partner of Meesho was assigned for order pick up but shadowfax delivery boy is not coming for order pick up and on the contrary threatens on phone that he will not come, do what you want to do
          How many times I have raised complaint in Meesho customer care but shadowfax people are not deterring from their wrong behavior.

          Regards
          Deepak rana
          House no. 2251, third floor, munshi ram bagh, ranjeet nagar, delhi-110008
          [protected]
          +3 photos
          Shadowfax customer support has been notified about the posted complaint.
          Oct 07, 2022
          Updated by legalyukti
          Not resolved till today
          Verified Support
          Oct 13, 2022
          Shadowfax Customer Care's response
          Dear Deepak,

          Greetings from Shadowfax!

          We regret to inform you that your shipment pick-up has been cancelled by the client. We'd like to inform you that punitive action has been taken against the Delivery executives. Also, we are taking measures from our end to avoid such scenarios in the future. Thank you for bringing this to our notice which helps us in improving our experiences for you.

          Regards,
          Team Shadowfax
          Oct 13, 2022
          Updated by legalyukti
          Please show me proof that you have taken action against your delivery boy
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shubham Khalkar
            Oct 1, 2022
            Resolved
            Report
            Copy
            Resolved

            I got receive a wrong product. I have book boat xtend talk watch. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also.
            Nov 3, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Oct 03, 2022
            Shadowfax Customer Care's response
            Dear Shubham,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sithes Waran
              Sep 30, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: Salem

              Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
              Nov 4, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Sep 30, 2022
              Updated by Sithes Waran
              Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
              Verified Support
              Sep 30, 2022
              Shadowfax Customer Care's response
              Dear Sitheswaran,

              Greetings from Shadowfax!

              This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

              Regards,
              Team Shadowfax
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Suraj Hiwale
                Sep 28, 2022
                Resolved
                Report
                Copy
                Resolved

                Address: 38/4parvati darshan behind janata bakeri pune 411009
                Website: Shadowfax.com

                Id 346359
                Please id activated
                Nov 4, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Sep 28, 2022
                Updated by Suraj Hiwale
                Id activated 346359
                Verified Support
                Sep 29, 2022
                Shadowfax Customer Care's response
                Dear Suraj,

                Greetings from Shadowfax!

                We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                Regards,
                Team Shadowfax
                Dear Suraj,

                Greetings from Shadowfax!

                We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                Regards,
                Team Shadowfax
                Helpful
                1 other people found this review helpful
                1 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  chandrika.v
                  Sep 28, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have received product at[protected] the product has damaged when i click return option no one response how to return product please be helpful.

                  client number [protected]
                  Nov 13, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 28, 2022
                  Shadowfax Customer Care's response
                  Dear Chandrika,

                  Greetings from Shadowfax!

                  We have forwarded your concern to our team and will get back to you with an update at the earliest. Please allow us some time in this regard.

                  Regards,
                  Team Shadowfax
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Lavina Kukreja
                    Sep 27, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Kachnar city

                    Product was picked up by shadowfax courier boy. But it was not updated on the site and product was taken by shadowfax courier boy. It happened twice. I want my money complete cheater company.

                    Customer name - lavina kukreja
                    Merchant site - meesho
                    Product -this time its key ring earlier it was a top.

                    Awb R78360051FPL
                    Nov 4, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 28, 2022
                    Shadowfax Customer Care's response
                    Dear Lavina,

                    Greetings from Shadowfax!

                    We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                    Regards,
                    Team Shadowfax
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      susghosh28
                      from Agartala, Tripura
                      Sep 26, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
                      Website: www.shadowfax.in

                      Hello I already paid 249 rs by UPI regarding awb number SF[protected]AJI. I have already paid that amount on 21st September. I attached payment receipt. Delivery boy refused to deliver my order. Even I raised ticket but no resolution.
                      +4 photos
                      Sep 26, 2022
                      Complaint marked as Resolved 
                      Delivered my product
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2022
                      Shadowfax Customer Care's response
                      Dear Sir/Ma'am,

                      Greetings from Shadowfax!

                      We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                      Warmly,  
                      Team Shadowfax
                      Dear Sir/Ma'am,
                      Greetings from Shadowfax!

                      We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                      Warmly,  
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shalzss
                        Sep 23, 2022
                        Report
                        Copy

                        Address: Mangalore

                        The delivery guy never attempts to pick up the defective ajio product order and I just receive a message every time that I dint respond to his calls. In fact when I call he never responds and when he does he tells me he will try coming the next day but he doesn’t . And when I go to the logistics with the product they ask me to put the order on return again and again. And Iam tired of mailing ajio . I really don’t know what to do with this as I don’t need that product.
                        Shadowfax customer support has been notified about the posted complaint.
                        Dear Customer,

                        Greetings from Shadowfax!

                        We are sorry for the unpleasant experience. Kindly help us with your AWB number along with your registered mobile number so that we can look into this right away.

                        Regards,
                        Team Shadowfax
                        Dear Customer,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anulok
                          from Mumbai, Maharashtra
                          Sep 23, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I ordered manglustra n return the courier boy not called n what he did i don't knw that the product was diffrent n quality is not good..it will be cancelled..i lose 361 rs
                          +1 photos
                          Nov 1, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Sep 23, 2022
                          Updated by Anulok
                          Plz resolve it r else refund my money by shadowfox courier boy.
                          Verified Support
                          Sep 23, 2022
                          Shadowfax Customer Care's response
                          Dear Varkaalaanitha,

                          Greetings from Shadowfax!

                          Shadowfax is a last-mile logistics company and does not sell any products. Please contact the seller for the return process.

                          Regards,
                          Team Shadowfax
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kamal Dhaunchak
                            Sep 23, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Parcel not delivered

                            Awb no. SF[protected]PIC
                            my parcel is not yet deliverd and no update after 21 september 2022.Please deliver the parcel as soon as possible...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            M
                            Mahaveer Marketing
                            Sep 22, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I am a seller on meesho. The returns were assigned to shadowfax service, and the returns have reached the hub but they are not delivering the returns, saying that the hub is situated in far location so the delivery couldn't happen. Its been months since the items are not received and when tried calling the hub incharge and the manager, they don't receive the call now.
                            Return AWB Nos:
                            R45984297FPL, R68105079FPL, R[protected]FPL, R61073378FPL, R64058326FPL
                            Oct 24, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 23, 2022
                            Shadowfax Customer Care's response
                            Dear Mahaveer,

                            Greetings from Shadowfax!

                            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                            Regards,
                            Team Shadowfax
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Annapurna Nayak
                              Sep 20, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I haven't received my refund amount on meesho.Its been over a month as the delivery person didn't provide any return slip. Kindly provide the slip so that I can get the refund amount.
                              Oct 22, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 21, 2022
                              Shadowfax Customer Care's response
                              Dear Annapurna,
                              Greetings from Shadowfax!

                              We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                              Regards,
                              Team Shadowfax
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                nisha21A
                                Sep 20, 2022
                                Report
                                Copy

                                Address: from Amritsar Punjab

                                These guys have sent bedsheet pillow covers to returned address
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Nisha,
                                Greetings from Shadowfax!

                                We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                Warmly,
                                Team Shadowfax
                                Dear Nisha,
                                Greetings from Shadowfax!

                                We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                Warmly,
                                Team Shadowfax
                                Dear Nisha,
                                Greetings from Shadowfax!

                                We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                                Warmly,
                                Team Shadowfax
                                Helpful
                                Found this helpful?
                                3 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  from Bengaluru, Karnataka
                                  Sep 16, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Account is suspended

                                  Address: 1st floor, Appel building,93/A 4th cross rd 5th block Koramangala,Bengaluru Karnataka-560095

                                  Dear sir,

                                  I’m robin chacko and my shadowfax food delivery app suspended due to some error happened and for the same company collected fine also . And they suspended for 7 days but now they informed our account has been terminated.
                                  The shadowfax account is different because we cannot call the customer ones we reached the location and the support team is not supporting and also waiting for the response ore call from...
                                  +3 photos
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy
                                  K
                                  Krs_125
                                  from Noida, Uttar Pradesh
                                  Sep 13, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Delhi

                                  My flipkart order shippee through Shadowfax with shipment id - SF[protected]FK not delivered from many days. Unable to track details. Unable to connect with shadowfax customer service agents. Even flipkart customer service team is unable to fetch details of shipment and unable to connect with courier partner. Worst service from shadowfax. Kindly deliver my order. Very much disappointed.
                                  Oct 21, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 14, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sir/Ma'am,

                                  Greetings from Shadowfax!

                                  We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                  Regards,
                                  Team Shadowfax
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shreya sweta padma Nayak
                                    Sep 13, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Ganesh Nagar 3rd Lane Near Ssvm, Nilakhantyeswar Cremation Ground And Tile Showroom
                                    Website: Meesho

                                    I got receive a wrong product. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also
                                    Oct 18, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Sep 13, 2022
                                    Updated by Shreya sweta padma Nayak
                                    I need my refund
                                    Verified Support
                                    Sep 13, 2022
                                    Shadowfax Customer Care's response
                                    Dear Shreya,

                                    Greetings from Shadowfax!

                                    We're sorry for the experience you had. Please share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in to assist you better.

                                    Regards,
                                    Team Shadowfax
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit