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Shadowfax Complaints & Reviews

1.8
Updated: Mar 20, 2026
Complaints 1478
Resolved
443
Unresolved
1035
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Shadowfax reviews & complaints page 15

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N
nik8853
from Mumbai, Maharashtra
Oct 17, 2022
Resolved
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Resolved

This is regarding my recent order from the CreD store which was supposed to be delivered on 13th October 2022. The current status of my order is Delivered but the product has not been delivered to me. I'm trying to reach their customer support for 4 days but failed to reach them.

My order details are below
Order ID: 18268
Tracking ID: SF86778823KR
Nov 17, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2022
Shadowfax Customer Care's response
Dear Nitin

Greetings from Shadowfax!

We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

Regards,
Team Shadowfax
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    L
    Logesh@12
    from Chennai, Tamil Nadu
    Oct 16, 2022
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    Website: www.shadowfax.in/contact

    I ordered healthOxide whey protein on oct 2 but now its oct16 still the product hasn't reached me, its keep on delaying for so many days. Awb no of product is SF86431442KR
    Shadowfax customer support has been notified about the posted complaint.
    Dear Logesh,

    Greetings From Shadowfax!

    We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

    Regards,
    Team Shadowfax
    Dear Logesh,

    As per the update received from our team, we see that your shipment has been delivered successfully. Do let us know if we can help you in any other way at [protected]@shadowfax.in. Thank you for reaching out to us.

    Regards,
    Team Shadowfax
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      B
      Bhawnapal
      from Delhi, new delhi, Delhi
      Oct 16, 2022
      Resolved
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      Resolved

      Address: T-2532/A Baljeet nagar near chhote lal shop gali no 21 new delhi

      Without any call or OTP they send me the massage that they deliver the product. But I didn't get any product.
      Nov 17, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Oct 17, 2022
      Shadowfax Customer Care's response
      Dear Bhawnapal,

      Greetings from Shadowfax!

      We understand your concern in regard to the delivery. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

      Regards,
      Team Shadowfax
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        B
        Bhawnapal
        from Delhi, new delhi, Delhi
        Oct 16, 2022
        Resolved
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        Resolved

        Address: T-2532/A Baljeet nagar near chhote lal shop gali no 21 new delhi

        Without any call or OTP they send me massage that they deliver the product
        Nov 17, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Oct 17, 2022
        Shadowfax Customer Care's response
        Dear Bhawnapal,

        Greetings from Shadowfax!

        We understand your concern in regard to the delivery. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

        Regards,
        Team Shadowfax
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          M
          M And N
          Oct 15, 2022
          Resolved
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          Resolved

          I have ordered for pickup since 9 th Oct and they have delayed it 3 times now my payment is done.for pickup they are sending me number of delivery boy and the delivery boy telling the pickup is not assigned to him.I WANT THE REFUND.
          R[protected]FPL
          Oct 23, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2022
          Shadowfax Customer Care's response
          Dear Customer,

          Greetings from Shadowfax!

          We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

          Regards,
          Team Shadowfax
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            P
            Peveenraj
            Oct 15, 2022
            Resolved
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            Resolved

            Address: Bangalore
            Website: Shadowfax

            [protected] is this my mobile number
            1869962 this is my I'd pls activate this
            Nov 21, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Oct 15, 2022
            Updated by Peveenraj
            Pls activate id
            Verified Support
            Oct 17, 2022
            Shadowfax Customer Care's response
            Dear Peveenraj,

            Greetings from Shadowfax!

            We deeply regret the inconvenience caused. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

            Regards,
            Team Shadowfax
            Verified Support
            Oct 21, 2022
            Shadowfax Customer Care's response
            Dear Paveenraj,

            We are sorry to let you know that, as per the policy we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

            Regards,
            Team Shadowfax
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              S
              surbhi288
              Oct 15, 2022
              Resolved
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              Resolved

              My return parcel was returned on 5th oct 2022 but still not received by seller.
              AWB no : R[protected]KR

              High level of carelessness. My refund is stuck due to this
              Nov 21, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Oct 21, 2022
              Shadowfax Customer Care's response
              Dear Surbhi,

              Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

              Regards,
              Team Shadowfax
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                S
                surbhi288
                Oct 15, 2022
                Resolved
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                Resolved

                My return parcel was returned on 5th ict 2022 but still not received by seller.
                AWB no : R[protected]KR

                High level of carelessness. My refund is stuck due to this
                Nov 21, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Oct 21, 2022
                Shadowfax Customer Care's response
                Dear Surbhi,

                Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                Regards,
                Team Shadowfax
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                  A
                  akash090
                  Oct 14, 2022
                  Resolved
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                  Resolved

                  Address: Nalasopara west

                  I lost many orders due to non-pickup of orders. The pickup guy sents fake messages that he tried but failed. He never did!
                  SF[protected]FPL and many more yet to pick or canceled due to non pickup.
                  Finally i got the pickup guy number, I called him. He said “sir, pack karne ke baad aapko hume call karna pdta hai fir he hum aate hai🤡”
                  Is is my duty to call him after generating lables?
                  Do i have his numbers?
                  Other company courier company comes for pickup everyday, only having issues with your pickups.
                  Teach rules to your staff.
                  I will never use shadowfax again, just here to tell how bad your company employees are!
                  Nov 25, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 20, 2022
                  Shadowfax Customer Care's response
                  Dear Akash,

                  We'd like to assure you that we do not stand for such behaviour at Shadowfax and are committed to a happy experience for our customers. We have noted your feedback and will make sure that your next experience with us is satisfactory.

                  Regards,
                  Team Shadowfax
                  Verified Support
                  Oct 25, 2022
                  Shadowfax Customer Care's response
                  Dear Akash,

                  We are unable to track your shipment. Kindly help us with your registered mobile number via [protected]@shadowfax.in so that we can help address your concern.

                  Regards,
                  Team Shadowfax
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                    A
                    Oct 13, 2022
                    Resolved
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                    Resolved

                    Address: RDB HIGH SCHOOL SUNDARGANJ AURANGABAD BIHAR nere by Biseni barkagawn

                    Sir mera product abhi tak delivery nhi hua plz help tracking ID - SF[protected]PIC plz fast delivery time
                    Nov 15, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2022
                    Shadowfax Customer Care's response
                    Dear Akash,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                    Regards,
                    Team Shadowfax
                    Dear Akash,

                    Greetings from Shadowfax!

                    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                    Regards,
                    Team Shadowfax
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                      U
                      UTKARSH RUPAVATIYA
                      Oct 13, 2022
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                      Address: Surat

                      Complaint against shadowfax pickup boy
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Utkarsh,

                      Greetings from Shadowfax!

                      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                      Regards,
                      Team Shadowfax
                      Dear Utkarsh,

                      Greetings from Shadowfax!

                      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                      Regards,
                      Team Shadowfax
                      Dear Utkarsh,

                      Greetings from Shadowfax!

                      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                      Regards,
                      Team Shadowfax
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                        C
                        Cureayu
                        Oct 11, 2022
                        Resolved
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                        Resolved

                        Address: Gurugram, Haryana

                        SF10002352KR - my awb number. They are such a fraud company that they sent my order back to me when it never even reached the customer's destination, no delivery attempts were made, not even one. The order got canceled mid-destination with no prior knowledge to me or the customer. They gave no reason with that return. I was expecting for the order to get delivered today instead I get a notification saying RTO has been initiated without any reason. And on top of that, I had to pay the return freight charge. Such pathetic service, called customer care, all numbers are out of service. It is basically impossible to reach them. Deliver my order or compensate me for that order and full freight charges.
                        Nov 12, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 12, 2022
                        Shadowfax Customer Care's response
                        Dear Cureayu,

                        Greetings from Shadowfax!

                        We're sorry for the inconvenience caused. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                        Regards,
                        Team Shadowfax
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                          S
                          Sk78
                          Oct 9, 2022
                          Resolved
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                          Resolved

                          I have ordered 2 items from flipkart whose expected delivery were on 8th Oct now one of the order the delivery boy called me on 7th to receive my order during the time i was not in home due to some emergency I told to deliver it on next daybut he behaved rudely and told my order will be cancelled as he can't deliver on 8th and at night I received the message that order has been cancelled. Now come to the 2nd order i received a message on 8th oct at 4 pm that my order is out for delivery and then at night 12:35 am(9th oct) I received a message that my order can't be delivered as I was unavailable although I did not receive any call from the delivery agent of shadowfx on 8th Oct. And when I raise a complaint to the courier service and got notification that someone will call me within 24 hrs but till now nobody contacted me. This the worst courier service I have ever experienced with bunch of lies fooling the customer. I don't know what are they fdoing with my orders. I want my orders to be delivered by tomorrow.
                          Nov 27, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 09, 2022
                          Shadowfax Customer Care's response
                          Dear Customer,

                          Greetings from Shadowfax!

                          We are sorry for the experience you had. Request you to share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in so that we can help address your concern

                          Regards,
                          Team Shadowfax
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                            L
                            legalyukti
                            from Delhi, Delhi
                            Oct 7, 2022
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                            I ordered a wall mirror from Meesho which I received on October *st and on the same day I requested for a return as the product was broken
                            Shadowfax who is delivery partner of Meesho was assigned for order pick up but shadowfax delivery boy is not coming for order pick up and on the contrary threatens on phone that he will not come, do what you want to do
                            How many times I have raised complaint in Meesho customer care but shadowfax people are not deterring from their wrong behavior.

                            Regards
                            Deepak rana
                            House no. 2251, third floor, munshi ram bagh, ranjeet nagar, delhi-110008
                            [protected]
                            Shadowfax customer support has been notified about the posted complaint.
                            Oct 07, 2022
                            Updated by legalyukti
                            Not resolved till today
                            Verified Support
                            Oct 13, 2022
                            Shadowfax Customer Care's response
                            Dear Deepak,

                            Greetings from Shadowfax!

                            We regret to inform you that your shipment pick-up has been cancelled by the client. We'd like to inform you that punitive action has been taken against the Delivery executives. Also, we are taking measures from our end to avoid such scenarios in the future. Thank you for bringing this to our notice which helps us in improving our experiences for you.

                            Regards,
                            Team Shadowfax
                            Oct 13, 2022
                            Updated by legalyukti
                            Please show me proof that you have taken action against your delivery boy
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                              S
                              Shubham Khalkar
                              Oct 1, 2022
                              Resolved
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                              Resolved

                              I got receive a wrong product. I have book boat xtend talk watch. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also.
                              Nov 3, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 03, 2022
                              Shadowfax Customer Care's response
                              Dear Shubham,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
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                                S
                                Sithes Waran
                                Sep 30, 2022
                                Resolved
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                                Resolved

                                Address: Salem

                                Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
                                Nov 4, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Sep 30, 2022
                                Updated by Sithes Waran
                                Sitheswaran P from salem shadowfax delivery executive one month salary not received plz rectify the issue my number [protected] my id 2217475
                                Verified Support
                                Sep 30, 2022
                                Shadowfax Customer Care's response
                                Dear Sitheswaran,

                                Greetings from Shadowfax!

                                This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Suraj Hiwale
                                  Sep 28, 2022
                                  Resolved
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                                  Resolved

                                  Address: 38/4parvati darshan behind janata bakeri pune 411009
                                  Website: Shadowfax.com

                                  Id 346359
                                  Please id activated
                                  Nov 4, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Sep 28, 2022
                                  Updated by Suraj Hiwale
                                  Id activated 346359
                                  Verified Support
                                  Sep 29, 2022
                                  Shadowfax Customer Care's response
                                  Dear Suraj,

                                  Greetings from Shadowfax!

                                  We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                  Regards,
                                  Team Shadowfax
                                  Dear Suraj,

                                  Greetings from Shadowfax!

                                  We understand your concern in regards to your account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                  Regards,
                                  Team Shadowfax
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                                    C
                                    chandrika.v
                                    Sep 28, 2022
                                    Resolved
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                                    Resolved

                                    I have received product at[protected] the product has damaged when i click return option no one response how to return product please be helpful.

                                    client number [protected]
                                    Nov 13, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 28, 2022
                                    Shadowfax Customer Care's response
                                    Dear Chandrika,

                                    Greetings from Shadowfax!

                                    We have forwarded your concern to our team and will get back to you with an update at the earliest. Please allow us some time in this regard.

                                    Regards,
                                    Team Shadowfax
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                                      L
                                      Lavina Kukreja
                                      Sep 27, 2022
                                      Resolved
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                                      Resolved

                                      Address: Kachnar city

                                      Product was picked up by shadowfax courier boy. But it was not updated on the site and product was taken by shadowfax courier boy. It happened twice. I want my money complete cheater company.

                                      Customer name - lavina kukreja
                                      Merchant site - meesho
                                      Product -this time its key ring earlier it was a top.

                                      Awb R78360051FPL
                                      Nov 4, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2022
                                      Shadowfax Customer Care's response
                                      Dear Lavina,

                                      Greetings from Shadowfax!

                                      We are sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        susghosh28
                                        from Agartala, Tripura
                                        Sep 26, 2022
                                        Resolved
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                                        Resolved

                                        Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
                                        Website: www.shadowfax.in

                                        Hello I already paid 249 rs by UPI regarding awb number SF[protected]AJI. I have already paid that amount on 21st September. I attached payment receipt. Delivery boy refused to deliver my order. Even I raised ticket but no resolution.
                                        Sep 26, 2022
                                        Complaint marked as Resolved 
                                        Delivered my product
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 26, 2022
                                        Shadowfax Customer Care's response
                                        Dear Sir/Ma'am,

                                        Greetings from Shadowfax!

                                        We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                                        Warmly,  
                                        Team Shadowfax
                                        Dear Sir/Ma'am,
                                        Greetings from Shadowfax!

                                        We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

                                        Warmly,  
                                        Team Shadowfax
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