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shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 15

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K
Krs_125
from Noida, Uttar Pradesh
Sep 13, 2022
Resolved
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Address: Delhi

My flipkart order shippee through Shadowfax with shipment id - SF[protected]FK not delivered from many days. Unable to track details. Unable to connect with shadowfax customer service agents. Even flipkart customer service team is unable to fetch details of shipment and unable to connect with courier partner. Worst service from shadowfax. Kindly deliver my order. Very much disappointed.
Oct 21, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2022
Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax
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    S
    Shreya sweta padma Nayak
    Sep 13, 2022
    Resolved
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    Resolved

    Address: Ganesh Nagar 3rd Lane Near Ssvm, Nilakhantyeswar Cremation Ground And Tile Showroom
    Website: Meesho

    I got receive a wrong product. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also
    Oct 18, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Sep 13, 2022
    Updated by Shreya sweta padma Nayak     I need my refund
    Verified Support
    Sep 13, 2022
    Shadowfax Customer Care's response     Dear Shreya,

    Greetings from Shadowfax!

    We're sorry for the experience you had. Please share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in to assist you better.

    Regards,
    Team Shadowfax
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      R
      Roopa Ramanathan
      Sep 13, 2022
      Resolved
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      Resolved

      Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
      Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

      The order is for both the shipments

      SF[protected]FPL And
      SF[protected]FPL

      The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree
      Oct 15, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Sep 13, 2022
      Shadowfax Customer Care's response       Dear Roopa,

      Greetings from Shadowfax!

      We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

      Regards,
      Team Shadowfax
      Verified Support
      Sep 14, 2022
      Shadowfax Customer Care's response       Dear Roopa,

      Greetings from Shadowfax!

      Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

      Regards,
      Team Shadowfax
      View replies
      Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money

      Order not received . But status says delivered - Comment #4063509 - Image #0
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        S
        Shyamali Rana
        Sep 12, 2022
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        Address: Durgapur,713212

        Delivery boy done the return pick-up and send me the OTP and said to me share the OTP for return, he pick up the product and gone, but it's almost 26hrs, I didn't received the return confirmation ..
        Shadowfax customer support has been notified about the posted complaint.
        Sep 12, 2022
        Updated by Shyamali Rana         Pls help me
        View replies
        Dear Shayamali,

        Greetings from Shadowfax!

        We understand your concern in regards to the shipment. Please write to us [protected]@shadowfax.in with your detailed concern along with your AWB ID for better assistance in this regard.

        Warmly,
        Team Shadowfax
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          A
          Akhil Chaluvila
          Sep 12, 2022
          Resolved
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          Resolved

          Courier boy denied delivery

          Address: Attingal kerala

          From the last thre days i was talking with the courier boy everytime he was saying lies. Now he is saying that the courier boy on your route is on leave and we dont know when he will return. Till then your courier will be with us. And he was very rude and miss behaving. Now you tell me what to do next. The courier center is at attingal, kerala. SF[protected]FPL is the order id....
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          B
          blossomG
          from Mumbai, Maharashtra
          Sep 11, 2022
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          Address: MUMBAI, MUMBAI
          Website: Shadowfax

          Wrong item was picked. response from custome Care received and complaint resolved.
          Thank you
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Complaint resolved quickly, thank you
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          1 found this helpful
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            B
            blossomG
            from Mumbai, Maharashtra
            Sep 11, 2022
            Resolved
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            Resolved

            Address: Mumbai

            No response from customer Care and delivery agent contact number not provided
            Oct 13, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Sep 12, 2022
            Shadowfax Customer Care's response             Dear Blossom,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              S
              Sabarna Samanta
              from Pandua, West Bengal
              Sep 11, 2022
              Resolved
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              Resolved

              Address: 711302

              ORDER NUMBER: R[protected]WEB
              ORDER FROM: WESTBURY_PT
              CURRENT STATUS: PICKED
              ORDER DATE: 06 SEPTEMBER, 2022
              TOTAL ITEMS: 1
              7 Sep Picked From Customer 01:34 PM
              Out for Pick up[protected] PIN 1xx9)
              Please find attachments for your reference and do the needful.
              +1 photos
              Oct 20, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Sep 12, 2022
              Shadowfax Customer Care's response               Dear Customer,

              Greetings from Shadowfax!

              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

              Regards,
              Team Shadowfax
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                R
                Rahnam
                Sep 9, 2022
                Resolved
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                Resolved

                Hi,

                The item having tracking num AWB R[protected]WEB has been picked up by the courier agent on 3rd sep 2022. But it has not yet reached the seller. I just want to know when it will reach the seller and whats the status of my product now?
                The contact num of courier agent - [protected]

                Expecting a solution ASAP.
                Oct 12, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Sep 11, 2022
                Shadowfax Customer Care's response                 Dear Customer,

                Greetings from Shadowfax!

                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                Regards,
                Team Shadowfax
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                  A
                  A-one Store
                  Sep 5, 2022
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                  Pickup not done last 5 day ..

                  Courier boy denied to pickup the product
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Ma'am,

                  Greetings from Shadowfax!

                  Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you further.

                  Regards,
                  Team Shadowfax
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                    S
                    Shahid1995
                    from Alwar, Rajasthan
                    Sep 5, 2022
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                    Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                    It has been more than a week from delivery date of order.
                    Updated status was not on site .
                    Complaints many times but not received any response.
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 06, 2022
                    Shadowfax Customer Care's response                     Dear Shahid,

                    Greetings from Shadowfax!

                    We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                    Regards,
                    Team Shadowfax
                    Sep 10, 2022
                    Updated by Shahid1995                     Still my order is not received.

                    View replies
                    When it will be solved .It has been more than a week and many complaints has been submitted to you from my side and you told me we escalated you concern to team .You guys just making fool of peoples. Nothing will be done just give promisses but nothing will be done.
                    Screenshot attached for your reference.
                    Please yrr solved the issue ...kon sa delivery partner select kiya hain glowroad ne

                    Order not delivered yet #SF303230651AEP - Comment #4047402 - Image #0
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                      S
                      Shanawaz Makandar
                      Sep 3, 2022
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                      Resolved

                      Address: Samare school, Gokul dham, Gudihal road, old hubli

                      I have order product in meesho aap on 29th of August 2022 the order got delivered from shadow fax today 3rd of September 2022 and delivery boy said me that the order is from meesho aap i have contacted meesho app service care they said me that my order from meesho have not yet got shipped and i have reached to shadowfax office yo enquiry but the manager says i have ordered from facebook but i have ordered from meesho and delivery boy said that order from meesho i want to solve this problem and give back my return
                      Oct 5, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Sep 03, 2022
                      Updated by Shanawaz Makandar                       I have ordered a product from meesho aap on 29th of August 2022 and the ordered got delivered on 3rd of September 2022 the delivery boy said that the order is from meesho app but i have contacted meesho app service care they said my order is not yet shipped please solve this problem i have received fake order
                      Verified Support
                      Sep 04, 2022
                      Shadowfax Customer Care's response                       Dear Shanawaz,

                      Greetings from Shadowfax!

                      We deeply regret the inconvenience caused to you. Please share your AWB number with us at [protected]@shadowfax.in so that we can look into it right away.

                      Regards,
                      Team Shadowfax
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                        P
                        Prachi Bangar
                        from Devale (Junnar), Maharashtra
                        Sep 3, 2022
                        Resolved
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                        Resolved

                        Address: D9, SPACIA CHS, Bhumkar Chowk, Wakad, Pune

                        Agent took incorrect yellow kurti for exchange against blue kurti, now my yellow kurti which is for return (which agent already took), agent denied to take it as I have blue kurti with me now.
                        +2 photos
                        Oct 5, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 04, 2022
                        Shadowfax Customer Care's response                         Dear Prachi,

                        Greetings from Shadowfax!

                        We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                        Regards,
                        Team Shadowfax
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                          S
                          Sreejith maniyot
                          from New Delhi, Delhi
                          Sep 2, 2022
                          Resolved
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                          Resolved

                          Address: Banglore. Karnataka

                          I'm worked on shadowfax delivery service.. But still my id is terminated.. Pls activate my id
                          Oct 6, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 04, 2022
                          Shadowfax Customer Care's response                           Dear Sreejith,

                          Greetings from Shadowfax!

                          We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

                          Regards,
                          Team Shadowfax
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                            K
                            Krishna Kumar Sampath
                            from Tirupur, Tamil Nadu
                            Sep 2, 2022
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                            I have ordered soaps from Khadi Natural, but itwas not delivered by Shadowfax, showing same status for 15 days. No customer support or nothing
                            Shadowfax customer support has been notified about the posted complaint.
                            Sep 02, 2022
                            Updated by Krishna Kumar Sampath                             Order Id : SF[protected]PIC
                            Verified Support
                            Sep 02, 2022
                            Shadowfax Customer Care's response                             Dear Krishna,

                            Greetings from Shadowfax!

                            We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                            Regards,
                            Team Shadowfax
                            Sep 03, 2022
                            Updated by Krishna Kumar Sampath                             Received call from support today, will update once my parcel is delivered
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                              R
                              Rohith3002
                              Sep 1, 2022
                              Resolved
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                              Resolved

                              I am trying to return the product for the past 6 days. Without even calling me, It is showing return pickup attempted 2 times in AJIO App. But I haven't received a call. It's getting delayed. Please resolve this issue.
                              Return ID: RT78459893
                              +1 photos
                              Sep 3, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 02, 2022
                              Shadowfax Customer Care's response                               Dear Rohith,

                              Greetings from Shadowfax!

                              We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                              Regards,
                              Team Shadowfax
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                                S
                                Silent Gamer
                                Aug 30, 2022
                                Resolved
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                                Resolved

                                I ordered something else received wrong product
                                +1 photos
                                Oct 3, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 31, 2022
                                Shadowfax Customer Care's response                                 Dear Honey,

                                Greetings from Shadowfax!

                                Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                                Regards,
                                Team Shadowfax
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                                  M
                                  M Mhatre
                                  Aug 27, 2022
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                                  I have requested to pick up my order 1 month ago and its not yet picked up. The company said they will send the delivery person by next day, but no one came. The number provided in the sms is not reachable.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Mhatre,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    K
                                    Kishwish
                                    from Haridwar, Uttarakhand
                                    Aug 27, 2022
                                    Dec 10, 2022
                                    This thread was updated on Dec 10, 2022
                                    Resolved
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                                    Resolved

                                    Non qc return

                                    Address: Rishikesh Haridwar

                                    I have requested for a return from meesho they have cancelled the pickup because it was qc. I request shadow fax to send their delivery boy with non qc pickup please.R56378269FPL tracking id...
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                                    UTKARSH RUPAVATIYA
                                    Aug 27, 2022
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                                    Call me [protected]
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Utkarsh,

                                    Greetings from Shadowfax!

                                    Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
                                    Reply
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