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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
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Shadowfax reviews & complaints page 49

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K
Keerhi
Oct 24, 2021
Resolved
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I'm ordered a product from meesho and I'm received a defective product so raised a return request and for return pickup they allocate shadowfax as a delivery partner, no one has to come for pickup but the status was qc failed for your item, without seeing the item how they report as qc failed I want to return my item and no way to contact customer support in shadowfax
Nov 25, 2021
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
Shadowfax Customer Care's response
Dear Keerhi,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
I have faced a similar situation where the delivery boy had taken my product and misbehaved and said "I will see who will process your refund"
Extremely frustrating experience.
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    Siraj111
    Oct 23, 2021
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    Address: Patthar kuva petrol pump, relief road ahmedabad. Shop name is New Mayur Footwear.

    The pick boy mess me alot, they won't pickup my products that i get order from meesho. Also pick boy picked my one product few day ago, but unfortunately the order is cancel. I see it was not return to me. In Manifest he sign like a strait sign, I am very DISAPPOINTED from shadowfax, if you are not able to pick order right time then why giving your service, you know this time is a diwali festival period, so if order not pick on right time how can buyer get their product on before diwali., ? Pls take immediately action against pickup boy, who not picked on right time and also cheat with your customer. For your knowledge and information I give you copy of your msg that I got in morning.
    👇
    (Your 7 order(s) will be picked up today by rider [protected] PIN 3276.
    Please share your feedback on Shadowfax services at: +91-[protected]) note=pickboy not coming for pickup.
    +1 photos
    Nov 30, 2021
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Oct 24, 2021
    Shadowfax Customer Care's response
    Dear Siraj,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      Sunaina Padhi
      Oct 23, 2021
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      Address: Flat no. 101 , leela mahal ,plot no. 248 , K3B , Kalinga nagar, Near ghatikia playground

      I am from Bhubaneswar. The delivery boy misbehaved with me because I wanted to return the order due to some financial problem. He said that you girls are all same .l, you all just see something good & order it & never accept that delivery..this is all fun for you. He said this in a very rude way. The delivery boy's name was Krishna I guess...I am not sure.
      Shadowfax customer support has been notified about the posted complaint.
      Hello,

      Greetings from Shadowfax!

      We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number by writing to us at [protected]@shadowfax.in with us to initiate disciplinary action against the responsible partner.

      Regards,
      Team Shadowfax
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        S
        sameerroy888
        Oct 23, 2021
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        Respected Sir/Ma'am
        I have placed an order in flipkart. And after ordering i get an track id of SF84647078FLP, and while traction the product i got an option to pay the bill online, so rather to go with COD, I choose to pay now. And I payed Rs 169. But now I cancelled the product and didn't get the refund. please look into the matter and try to resolve as soon as possible. Below down a file has been attached regarding online payment.
        +1 photos
        Shadowfax customer support has been notified about the posted complaint.
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          A
          Asma KB
          from Bengaluru, Karnataka
          Oct 23, 2021
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          Address: Provident Harmony

          10:42am on 21st October the delivery person of shadowfax called me for parcel delivery. I live in a gated community and I asked him to leave the parcel at my house door. He agreed and took the pin from me. When I checked later after one hour there was no parcel. All my couriers are delivered at my door from other companies and there is no question of theft in this society as we have surveillance cameras everywhere. This has never happened before. I even chked with my main gate security and they have confirmed that no delivery person has come from shadowfax company. So this is a clear fraud. Can someone please look into this and deliver my parcel to my address in provident harmony.
          Shadowfax customer support has been notified about the posted complaint.
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            Salma afreen
            Oct 22, 2021
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            I am from hyderabad .I have ordered the product from glowroad but i didnt receive my product. It shows as cancelled and I paid it online.. So kindly look into the issue...order id is #[protected]
            Shadowfax customer support has been notified about the posted complaint.
            Please refund my amount
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              S
              Sandy281994
              from New Delhi, Delhi
              Oct 22, 2021
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              The delivery guys was misbehaving with me and misguide me and he update status of my order whatever he wants. He was not connect with me at all he was big fraud and liar. Plz as soon as give it to my parcel. I am fed up all of this since 14 days. Plz don't play with my patience
              Shadowfax customer support has been notified about the posted complaint.
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                Bharathnani
                from Singarayakonda, Andhra Pradesh
                Oct 22, 2021
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                Address: Singarayakonda

                They were not responding calls and late delivary in Prakasam district
                Shadowfax customer support has been notified about the posted complaint.
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                  dsreenu rao
                  Oct 22, 2021
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                  Address: 8-51upatairs., Kavadi sreet

                  Cal me [protected], andhra pradesh, kurnool
                  Shadowfax customer support has been notified about the posted complaint.
                  Hello,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    S
                    Sagnik16
                    from Kolkata, West Bengal
                    Oct 22, 2021
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                    I have booked a parcel order I'd #[protected] by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
                    AWB SF[protected]KR
                    Shadowfax customer support has been notified about the posted complaint.
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                      M
                      Mani C
                      Oct 22, 2021
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                      Shadow fax

                      Address: Bangalore

                      The product is not delivered but the agent is extending the date so pls solve this problem...
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                      S
                      shopper House
                      Oct 21, 2021
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                      Address: Bowenpally

                      Shadow fax has update in app that parcel is delivered but I ave not receive any parcel
                      Tracking is
                      SF[protected]FPL
                      Shadowfax customer support has been notified about the posted complaint.
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                        Manusha Gowda
                        from Hosur, Tamil Nadu
                        Oct 21, 2021
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                        Address: Hosur

                        I m manusha from hosur. I have ordered the product but i didnt receive my product. It shows as delivered and it was a prepaid order. So kindly look into the issue
                        Shadowfax customer support has been notified about the posted complaint.
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                          Mp20
                          from CHENNAI, Tamil Nadu
                          Oct 21, 2021
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                          This is Priya from Chennai. I have ordered a gift from meesho for my mother's birthday. I got a call from shadowfax stating that your product will be delivered on 19th October. When I track my order it is being rescheduled for the past two days. Today is my mother's birthday. So arrange me to get my product delivered by today evening.
                          Shadowfax customer support has been notified about the posted complaint.
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                            Stile Incorp
                            Oct 20, 2021
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                            Address: Near Gurudwara, Village Faridpur, TDI City, Panipat, Village Faridpur

                            We have daily 70-80 order to delever but your pickup boy did not come
                            Shadowfax customer support has been notified about the posted complaint.
                            Hello,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              S
                              satvik reddy
                              Oct 20, 2021
                              Resolved
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                              Resolved

                              Address: 2.9.579.4 SRI LAKSHMINAGAR COLONY SRI LAXMINAGAR, WADDEPALLI, OPPOSIT TO REDDY MARRAGE HALL
                              Website: www.shadowfax.in

                              I have been trying to reach the customer support and there has been no responce not there has been any callback, my order has reached my delivery location as on 13th october 2021, and till date there has been no delivery attempt that ahs been made its almost 7 days that the prodcut has reached and its not delivered. Ther ehas been no update on the tracking also as to what is the exact issue.
                              This is the worst delivery service provider i have seen till now, who is least bother for providing any kind of service
                              Nov 22, 2021
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 22, 2021
                              Shadowfax Customer Care's response
                              Dear Satvik,

                              Greetings from Shadowfax!

                              As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                              Regards,
                              Team Shadowfax
                              How many days exactly they will take to call back, because i have tried to reach them and they never call back for any kind of resolution.
                              Hi team,

                              Order number : SF[protected]FPL
                              Register number :[protected]

                              Alternative Contact number :[protected]

                              Meesho app order number: [protected]

                              Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..
                              team,

                              Order number : SF[protected]FPL
                              Register number :[protected]

                              Alternative Contact number :[protected]

                              Meesho app order number: [protected]

                              Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..
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                                R
                                rajuriders3
                                from Guntur, Andhra Pradesh
                                Oct 20, 2021
                                Resolved
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                                Resolved

                                Address: 2/10th lane, Brodipet, Guntur-522002

                                Actually, my pick up address is brodipet, 2nd line, but
                                Delivery agent went to the wrong address of amaravathi road instead of my address and placed in the status QC failed due to mismatch of product handover by customer even with out visiting the pickup location
                                Nov 27, 2021
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 22, 2021
                                Shadowfax Customer Care's response
                                Dear Raju,

                                Greetings from Shadowfax!

                                We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                                Regards,
                                Team Shadowfax
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                                  Sagnik16
                                  from Kolkata, West Bengal
                                  Oct 20, 2021
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                                  I have booked a parcel by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
                                  AWB SF[protected]KR

                                  Contact no [protected]
                                  +1 photos
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                                    Mamoni Ghosh
                                    from Kolkata, West Bengal
                                    Oct 19, 2021
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                                    Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

                                    R[protected]FPL not take place by the company
                                    +1 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Oct 19, 2021
                                    Updated by Mamoni Ghosh
                                    Please help R[protected]FPL

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                                      Mamoni Ghosh
                                      from Kolkata, West Bengal
                                      Oct 19, 2021
                                      Resolved
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                                      Resolved

                                      Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

                                      I return a product return id (R[protected]FPL) 10th October but 19 October but they didn't contact me
                                      +1 photos
                                      Oct 19, 2021
                                      Complaint marked as Resolved 
                                      R165280495FPL that's a return I'd not take place by the shadowfax
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Very very wost courier service totally this one fraud courier
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