Shadowfax — Products picked up from seller but not delivered to buyer

AWB SF[protected]PIC... shipment was picked up on the 15th May 2023 from the seller but not delivered to the buyer and the status of the order is showing order cancelled. The seller claims he has not received the product. The parcel is worth 11k to 12k.
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Dear Mahesh,

Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

Regards
Team Shadowfax
Manesh D Bajaj's [Complaint's author] reply, May 23, 2023
I am sorry but I would like to get clearity and also resolution.
Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.

Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.

The status of the order is cancelled. WHERE IS THE PRODUCTS PICKED UP BY SHADOWFAX. Kindly look into it its 14 days today.
HELLO
It is nearly 20 days since all this problem has started but i havent got any response from @shadowfax courier company... I have various people who can guarntee that the parcel was picked up from the seller but has not yet reached me... This is very important as the goods are nearly worth 11000rs.
I WILL BE FILLING A CASE AGAINST @shadowfax for running this scam and stop these type of fake companies to show their faces.
Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.

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