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shadowfax.in
1.8
Updated: Nov 28, 2025
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1023
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Shadowfax reviews & complaints page 46

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B
Bavya Shree
Nov 19, 2021
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Hello Support,

I ordered an item from Meesho, shadowfax is delivery partner, both in shadowfax and in meesho, item shoes delivered, how ever, I have not received any item. Please do help!

ORDER NUMBER:
SF[protected]FPL

Thanks and Regards
Bhavya Nagaraj
Shadowfax customer support has been notified about the posted complaint.
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Dear Bavya,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    N
    Naveen chander Bhatt
    Nov 19, 2021
    Resolved
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    Resolved

    Address: Gali No. 5, Block D, Shastri Park Extension near By Arun Bakker Delhi-110084

    My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

    Order place through meeshu app. Tracking ID SF[protected]FPL

    Pls delivered my order as soon as possible
    and please reply to me to above mention number Or email id [protected]@yahoo.in
    +1 photos
    Nov 22, 2021
    Complaint marked as Resolved 
    It's been three days since I complained but my courier or money hasn't arrived yet.
    Shadowfax customer support has been notified about the posted complaint.
    Nov 19, 2021
    Updated by Naveen chander Bhatt     .

    Verified Support
    Nov 20, 2021
    Shadowfax Customer Care's response     Dear Naveen,

    Greetings from Shadowfax!

    We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest. 

    Regards,
    Team Shadowfax
    Nov 23, 2021
    Updated by Naveen chander Bhatt     My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

    Order place through meeshu app. Tracking ID SF[protected]FPL

    Pls delivered my order as soon as possible
    and please reply to me to above mention number Or email id [protected]@yahoo.in
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      S
      satabdi ganguly
      Nov 19, 2021
      Resolved
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      Resolved

      It is a PREPAID order. But in shadowfax system it is showing COD. Because of these my order is not delivered to my customer whereas customer has already paid to me.
      Jan 8, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Nov 19, 2021
      Shadowfax Customer Care's response       Hi Ganguly, we are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
      Verified Support
      Nov 23, 2021
      Shadowfax Customer Care's response       Dear Satabdi,

      Greetings from Shadowfax!

      We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

      Regards,
      Team Shadowfax
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        Y
        Yuvraj Kollur
        Nov 19, 2021
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        We received a shipment on November 14, around 10:30 AM.
        Tried to pay the bill through GooglePay where the transaction showed a delayed processing, while the amount was debited from my bank account. As the transaction didn't reach the delivery agent, I paid it by cash, later when I checked the same transaction, it shows the transaction was successful.
        Please refund the debited amount.
        I would give more details about the transaction to the official mail ID of ShadowFax, but I can't seem to find it anywhere.
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Dear Yuvraj,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          A
          Aksjsdg
          Nov 17, 2021
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          I am return on meesho company of my order the delivery partner was come to picup my order but he was not provied my picup slip that my payment was not give me
          I have complaint on against action
          But not solution give Me
          Please shadowfax provied my picup slip
          Please
          Urrgent
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Hi there,
          We are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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            V
            Vandyraj21
            from Faridabad, Haryana
            Nov 15, 2021
            Resolved
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            Resolved

            I have been waiting for my order to be delivered . I rcvd 1st msg on 8th Nov that the product will be delivered today(screenshot attached). Since on 3rd Nov I checked the status online and it was showing that the parcel is near me and since I don't have the cash handy with me on that day I paid for that order Online thru the link I was getting while tracking the order. Now my order is on hold because the delivery boy who called me today told me that they don't have my payment updated and was asking to pay again in cash.
            Since I paid thru Paytm I am attaching the screen shots here.
            Y the hell I have to wait for the order now even after I paid the amount and moreover they are asking me to re pay????
            AWB No. - SF[protected]FPL

            NOW MY ORDER IS CANCELLED FROM YOUR VENDORS END. mY REFUND IS ALSO NOT PROCESSED.
            Dec 16, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Nov 15, 2021
            Shadowfax Customer Care's response             Dear vandyraj,
            Greetings from Shadowfax!
            We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

            Regards, 
Team shadowfax
            View replies
            Till today I am waiting for the order to be dlvrd Or refund... Nothing is done. Rcvd one call from them... He assured that he will call me back by the evening with a solution... But it's been two days now... Still waiting.

            Parcel not delivered/Payment confirmed/Parcel cancelled - Comment #3921274 - Image #0
            Parcel not delivered/Payment confirmed/Parcel cancelled - Comment #3921274 - Image #1
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              3
              316 Shruthi SS
              Nov 14, 2021
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              Address: 27/13 b periya chetti theru, csi mission hospital bus Stop, woraiyur Trichy 6

              SF[protected]FPL

              We need it tomorrow plz delivery soon
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Shruthi,

              Greetings from Shadowfax!

              We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

              Regards,
              Team Shadowfax
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                V
                veineihat doungel
                Nov 13, 2021
                Resolved
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                Resolved

                Address: Manipur

                I return a product its already been more than a week but the courier guy from shadowfax has not come to pick up the product till today, its a very bad customer seevice, please resolve my problem as soon as possible
                Dec 16, 2021
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Nov 15, 2021
                Shadowfax Customer Care's response                 Hi there, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                  S
                  saiaj
                  from Chennai, Tamil Nadu
                  Nov 13, 2021
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                  Hi my two product is not delivered my
                  Order I'd SF[protected]FPL and SF[protected]FPL my product is reached chennai warehouse but also my product not delivered so make my order delivered tommrow it's very urgent kindly so pls my request access and delivered the order
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hi Salaj, we are sorry for the bitter experience. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                    T
                    [email protected]
                    Nov 13, 2021
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                    Address: Balpur Bazar kaithola road. GONDA

                    Delivery boy ne mera deliverd nhi kiya mere sath fraud kiya maine meesho se samaan mngya tha maine usko exchange dala... Jo prodcut mujhe mila aur delivery boy ne use khud rakh liya app me deliverd dikha diya... Aur 1 month ho rhe h mujhe exchange daale huye... Maine alag alg num se usko 1000 call kar liye but wo response nhi kar rha h... Kya aise hi fraud karte h company wale
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Hi Tiwari, this surely isn't what we want you to experience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                      S
                      Sai Manjusha
                      Nov 13, 2021
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                      Address: Krishna nagar up of kalyani dental clinic, D.No :13-35, Krishna nagar 7th line

                      I didn't receive the product but it is Showing that the Product is already delivered. Order ID
                      SF[protected]FPL
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Dear Sai,
                      Greetings from Shadowfax!
                      We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                      Regards, 

                      Team shadowfax
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                        A
                        Anna agencies
                        Nov 12, 2021
                        Resolved
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                        Resolved

                        Address: Coimbatore

                        Sir I have send a courier to a person to Kavin it hasn’t received by the customer but it’s showing status and message it’s received h come it’s possible SF[protected]FPL
                        +1 photos
                        Jan 9, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 12, 2021
                        Shadowfax Customer Care's response                         Dear Alex,

                        Greetings from Shadowfax!

                        We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest. 

                        Regards,
                        Team Shadowfax
                        Verified Support
                        Nov 23, 2021
                        Shadowfax Customer Care's response                         Dear Alex,

                        Greetings from Shadowfax!?

                        Thank you for being patient. Please find the attached POD for your reference. For any further queries, please write to us at [protected]@shadowfax.in.

                        Regards,
                        Team Shadowfax

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                          B
                          Bhavani j d
                          Nov 11, 2021
                          Resolved
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                          Resolved

                          As I mentioned I ordered one jeans oct 28th last 5 days back the delivery boy connected with me he said he delivery nov 5th but now that status ita showing like product is returned to seller how can this possible with out delivery intimate how they return my product this is big mistake from your end please check
                          +1 photos
                          Dec 14, 2021
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 12, 2021
                          Shadowfax Customer Care's response                           Hi Bhavani,

                          This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in for further assistance regarding your concern.
                          Verified Support
                          Nov 12, 2021
                          Shadowfax Customer Care's response                           Dear Bhavani,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

                          Regards,
                          Team Shadowfax
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                            R
                            Ruchi cho shivhare
                            Nov 11, 2021
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                            I have ordered one dress with order number
                            [protected]. Yesterday the delivery boy had called me that he will deliver the order on same day but as of now it has not been delivered but I have received the message of product delivery.
                            please look into the matter seriously
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Ruchi,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              K
                              Kottala Ramya Sri
                              Nov 10, 2021
                              Resolved
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                              Resolved

                              Please provide a valid customer care number
                              Dec 16, 2021
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 11, 2021
                              Shadowfax Customer Care's response                               Hi Ramya, we request you to reach out to us via [protected]@shadowfax.in along with your AWB number for further assistance regarding your concern.
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                                K
                                Kottala Ramya Sri
                                Nov 10, 2021
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                                Please issue my return request n update the request I want to return my product
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Ramya,

                                We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

                                Regards
                                Team Shadowfax
                                Reply
                                Please provide valid customer nmbr
                                Reply
                                Hi Ramya,
                                Can u send me Shadowfox mail id as they haven't replied on my issue.
                                my mail id: [protected]@gmail.com
                                Reply
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                                  T
                                  technical feild
                                  Nov 10, 2021
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                                  I am getting the dilivery person call at morning when I will be at collage now wn I call back evening it will not connect dilivery person it says to enter mobile number and pin code if I enter it sayd wrong input and I need my dilivery at evening times above 4 30
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Madam,

                                  We are sorry the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                                  Regards,
                                  Team Shadowfax
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                                    A
                                    Anshurai11
                                    from Mumbai, Maharashtra
                                    Nov 10, 2021
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                                    Dear Team,
                                    Your courier guy has pickup the material on 28.10.2021 ( Sports shorts) which I have order from BrickbyBrick company. Now almost 02 weeks has been passed but no refund amount has been issued to me. Brick team telling me that they haven't yet received the material from you. As per their statement your team not responding to their calls. Please check from your end whether the product is delivered to them or not? Giving order id details:

                                    Order id: R_10121
                                    Name : Anshu Rai
                                    Mob No- [protected]
                                    Company name- BrickbyBrick
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Anshurai,

                                    We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

                                    Regards
                                    Team Shadowfax
                                    Reply
                                    Anshurai11's [Complaint's author] reply, Nov 12, 2021
                                    not able to view mail id.
                                    mail me on anshurai11decgmail.com
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                                      K
                                      Kaushalnsharma
                                      from Jaipur, Rajasthan
                                      Nov 10, 2021
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                                      Address: A-17 basant vihar main puarani chungi aagra road jaipur
                                      Website: Shadowfax.com

                                      Shadowfax ask online payment before delivery then I was paid online but delivery boy aslo callocted money please help me
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        Kaushalnsharma
                                        from Jaipur, Rajasthan
                                        Nov 10, 2021
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                                        Address: A-17 basant vihar main, purani chungi aagra road jaipur

                                        Shadowfax ask online payment before delivery my problem then I was payed online by Paytm to shadowfax 376 rupe but then delivery boy come he was also collect 380rupe total I have pay 376+380=756 rupe but product received only 376 rupe please return my money
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Nov 11, 2021
                                        Updated by Kaushalnsharma                                         Please give me my money return
                                        Nov 11, 2021
                                        Updated by Kaushalnsharma                                         Return my money autherwise I will complaint salo tut mcha rkhi h shadofax double paise tumhare bap ki kmai h
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