Shine.com Complaints & Reviews

I have received a call for a services by way of access to their portal for which they were 90% sure about getting a job. For this at 1st i was promised a dedicated person who will do counselling and ensure that i get enough opportunity by way of interview. for this they have quoted an amount. once i paid i was informed this will not work unless i take a subscription for resume building which i paid because it was a small amount. After this i was told that these will not give me access untill i pay to get subscription. Then another similar subscription was taken total of all these amounts to around 48000 rupees after this they were asking for another subscription which i clearly denied. I have not received any such support or counselling nor any job opportunity. I feel ashamed that i fell for this trap. i was silent for around 9 months now. But now i guess even though i dont get the money back i can prevent others from these scams. i have no idea how can they find loop holes in policies to make it legal. Its a disgrace of a company which is looting from desperate youngsters looking for a job.

On 20/01/2024, at 03:30 p.m., I received a call ([protected]) from an agent Shivangi. She told me to pay a sum of ₹3327.71, and I will get a year's free service from Shine. I did accordingly.

But on the same date, at 6:00 p.m., I received another call from another agent([protected], this time a male agent who declared himself as my relationship manager), who told me to pay a one-time sum (he did not clarified the sum), so that I may get a better service from Shine.

At first he told me to pay ₹5192.00 and then ₹9556.00, and when I proceeded to pay, he told that I had to pay both simultaneously. I did accordingly and also sent him screenshots of the payment.
But then after confirming the payment he started describing me various kinds of things and again asked for a sum of ₹16000, and when I asked the need and reason to pay, he started arguing and misbehaving and I had to cut the call with a loss of ₹18075.71.

In conclusion, I would like to say that this kind of so-called 'service' is actually a kind of CHEATING Or FRAUD and I do not want such a 'service' from Shine. Please refund my money.

With regards,
Tushar Kanti Sinha
Dumka, Jharkhand
Mobile No- [protected]

Right now one guy named as Lucky senior sales person talked with me. While talking with him I told him that I have trust issue on job offering after money, because as I have suffered once in the same way. Simplilearn took money from me on job guarantee program but didnt provide me a single interview.During discussing on all these in the mid of the conversation he told " I HAVE NO CONFIDENCE TO CRACK AN INTERVIEW".After which I told him "how could you say that I have given 5 to 6 interviews and all those I have cracked. And you didnt have provide me a single one then how could you judge me." I took this as an Insult.

My phone number is [protected]. Shine.com called me on 20 jan around 5:00 5:15 pm.

I have purchase 3k pack and they are forcing me to punches more 5k package I said I can't take it.
now they are refused to give me that 3k support and not responding at all.
cutting call on my face and talking in anger.
I want my refund

Hi Team,

I have received a call from a sales guy Rohit who tricked and misleaded him in making the payments of Rs 149847 on Jan 12.After that Iam running pillar to post to get my amount back.

I get a call gain tdy from the same guy and he proudly says the money will not be refunded and you can do whatever you want.

I have filed cyber complaint and also going to a legal way.

I have asked a senior escalation manager from shine.com to give me a call but have not received a call and none of my mails has been answered.

Mr.Vicki Goel of Shine.com has sold me services and an entire package of more than 1.30 Lacs in a misleading manner so insensitively to me a 56 Yr old person who has lost his job. I at least want refund of my money for the courses that he has sold to me saying that what you have studied 25-30 years back is not valid today in the job market. And later on in one follow up call he said that there is no need to study - we will put this in your portfolio that you are pursuing these courses to impress the prospective companies. PLEASE arrange for a refund of the Courses at least. Thanks. Subhasis Mahapatra (M)[protected]

I bought 2 services by Shine which I did not want in the first place but somehow they managed to force me into buying it. On Aug 1, I paid Rs.3197 for Application Highlighter and then on Aug 3, I paid Rs.5192 for Education verification totaling of a Rs.8389/- LOSS to me since no service has been given. Later I ask for refund and they say HT Media has no refund policy but they will exchange for some other service but nothing has been done till. Just recently I got another call to pay some 4K for another service, so they are continuing to CHEAT PEOPLE who are vulnerable and looking for job!. SHINE is a FRAUD company, do NOT fall for their scheming phone calls!

Hello, Please find below details on incident.
Date: 10th Jan 2024
Description: I received a call from Shine. com's executive yesterday morning. He asked me to buy some premium services which costed around INR 3792 and said there would be no other charges. I got another call in evening from their relationship Manager named Suresh who was very arrogant, impolite and rude asking for another INR 5194 saying it would cover resume verifications and other diff thins. On paying that he sent me another request for INR 9566 for resume verification and said we can't proceed till you pay this amount. When I denied on the payment he started being rude, almost harassed me for making the payment. I want no services from shine and want my money back.
Sharing email address for tracking: [protected]@iimidr.ac.in

I got a call yesterday from Shine.com, that they can help me find a better job and coerced me to do a transaction of Rs. Rs 3292. Now this morning on 9th Jan, their relationship manager called me and coerced me to do two more transactions in the name of some service, for Rs. 5192 and Rs. 9556. He told me that these two are the last payments, after that I won't be required to pay anything.
But once these payments were done, he started coercing me for another transaction of 15000.
I refused, and told them that I don't want to take their services and requested them to refund my amount.
He said they will not refund.

Please help me in getting my refund.
My details are as follows:
Manoj Kumar Sharma
Ph. [protected]
Email. manoj.k.[protected]@gmail.com

Regards,
Manoj Kumar Sharma

Today (08/01/2023) morning, I registered on Shine job portal. In the afternoon, a person named Siddharth called me from‪ +[protected]‬ and asked me to register with ₹1400, assuring me that he would place me in MNCs like IQVIA, COGNIZANT, and OMEGA. They promised an offer in IQVIA, and I had an interview where I was asked to pay nearly ₹23490. They assured me that this amount would be refunded by 7 pm today.
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My name is Yograj Verma, i registered on shine.com 03.Jan.2024. I received a call from Shine.com representative on "03-Jan-2024", wherein he explained me about Paid services of shine.com with Nominal price of Rs.3292/-,
initially i showed no interest but then he started flattering about the services offered by them,
wherein he said they will assign a dedicated "Relationship Manager" for me and
he will closely work with me to help me to get new Job within few months with this nominal fees only
and i don't have to make any further payment.
So, i paid this Rs.3292/- and then he said they will assign a Relationship Manager
and he will call me to get more information about my Job requirement and will help me to find job accordingly as per my preference soon.
By 06.Jan.2024, "Suraj Singh" (Relationship Manager) called me from Mobile number "+91-[[protected]]" on "06-Jan-2024" at 2:00pm IST
and initially he asked me about my Job preference and post 20 minutes discussion,
he told me in order to avail good Job, i would have to get 2 services(2nd & 3rd payment mentioned below)
of Rs.5192/- & Rs. 9556/- and i would get service from excellent shine.com for lifetime.
So, with hesitance, I paid next 2 payments as he said this is last payment and they will ask for no further payment
but post this he again said i would have to avail another service(4th payment mentioned below)
by paying Rs.16, 518/- then i told this so wrong and i ask him to connect to his manager,
I spoke to his manager, he said this service is must to get good job, if i don't avail this
then other other 3 bought services would have no meaning and will get "forfeit".
So, reluctantly and in compulsion, i made 4th payment as well
but post that again they asked me to avail another service for Rs.24, 779/-(Fifth Payment mentioned below)
to which i denied as this time i understood something fishy here.
So, i requested him to connect to his manager again and then i requested his manager this is clear wrong
and i need full refund to which they denied and said there is not refund system in shine.

Below are payment i made to shine.com:-
First payment (Paid) -- Rs.3292/- (Product :- Education Verification Plus Package)
Second payment (Paid) -- Rs.5192/- (Product :- Job Profile Verification Plus Package)
Third payment (Paid) -- Rs.9556 /- (Product :- Senior Level Resume Writing Service & Professional Summary)
Fourth payment (Paid) -- Rs.16, 518/- (Product :- Jobs on the Move: 180 Days)
Fifth payment (I denied as understood something fishy here)-- Rs.24, 779/- (Product :-Jobs on the Move: 180 Days)

Kindly unsubscribe me or DND me from all the means of communication from Shine.com. Also delete my account with shine.

I've tried to unsubscribe from the email, but the portal doesn't allow the same. Also sent mail to support but no answer from their side....

Recently, I received a call from Shine Services wherein they claimed a payment of Rs 4000 in the name of GST. Subsequently, I was informed that an additional amount of Rs 4750 is required for the completion of a pending service. Upon refusing to make this additional payment, I received a text message from one of their employees stating, "There is no use of doing complaints. File as many complaints as you can; it won't return your money."
Furthermore, the employee went on to threaten that if I do not comply with their demands and pay the additional Rs 4750, all my money will be sent to an NGO. This coercive tactic is highly unethical, and it appears that Shine Services is attempting to silence dissatisfied customers through intimidation.
I am deeply disturbed by this situation and believe that such practices need to be addressed promptly. It is disheartening to see a company resort to such tactics instead of resolving legitimate concerns raised by customers.
I kindly request you to investigate this matter thoroughly and take appropriate action against Shine Services for their unethical conduct. No individual should be subjected to coercion or threats when seeking resolution for genuine issues.
I am attaching the screenshot of the chat below for your reference which will definitely assist you in this investigation.

Hi i got call from shine.com her name is swetha phone number [protected], regaring Wipro job process she asking registration fee 1800 i paid after that she told to scheduled interview at 12 pm i cleared after she asked for certification process fee 5500 i paid after payroll process they charged 9700 i rejects is not responding my mails and phones call please take necessary's action for her i want to returns my amount please .i sent screen shots also please find below

Hi Team,

Based on the call i got i was told if i pay indian rupees 3197, Shine will offer services regarding resume marketing and preparation of resume, there would be no extra charges by any means
But to my surprise when i got a call from relationship manager he asked me to pay 5000 for document verification which is not informed, am not interested to go ahead with shine on these grounds, please refund my money so that we can depart like friends, else i should consider this as mis information and a kind of cheating.You can check the call recording on these things.

I just received a call from [protected] in which some person named Arpita (probably) asked if I had submitted my resume on your site. As i hadn’t and had just unsubscribed from the emails, I replied that I did not.
To this the caller said ‘then did your father submit your resume’. This phrase was very insulting and disrespectful and disgusting, especially if it’s said by someone from the customer service industry. I must request you to go through the depth of it and remove such people from your company. I expect an apology from the employee for the same. This is very upsetting and I am disappointed and disgusted by such behaviour.
I need clarification from your team and an apology for the same.

I fell into the trap o[censored]nfair trade practice and hence demand all my money back. I must label all the transactions done to shine.com as an online fraud for the reasons as mentioned below.

Why shall I call this transactions as Fraud:

Shine.com has engaged in deceptive practices, repeatedly requesting payments under the false pretense of providing a lifetime service. Despite making multiple payments totaling Rs 36, 000, I am not taking any of your services.

If it is not a fraud, then there is no issue in refunding my money back in case I don't want to avail any of your services.

Misleading Statements:

The representatives of Shine.com have consistently assured me that each payment was the "last" and "only" payment required for a lifetime subscription. These statements were misleading and served as a tactic to extract additional funds.

Refusal to Refund:

Upon realizing the fraudulent nature of their actions and the lack of services rendered, I requested a refund. However, Shine.com has refused to provide any refund, citing the absence of a refund policy.

Threats and Intimidation:

In addition to their refusal to refund, Shine.com has resorted to threats and intimidation when questioned about their business practices. This behavior further adds to the severity of the situation.

Persons involved who made me to do all payments in phone call:

Suraj: [protected]

Sanjay: [protected]

It’s a Scam, I have made a fool of myself and made a payment totaling 149, 971.01/- rs

Shine.com: is running a scam where they are hiding the charges for the services, and once you pay for one service, they will keep asking for more money for more services. I have become the victim of this scam, and the details of the payments I made are below.

1st Payment: 5257/-
Service name :
1. Resume Booster
2. Featured Profile

2nd Payment: 8259/-
Service name:
1. Career Assessment Test with Expert Counselling

3rd Payment: 14405.01/-
Service name:
1. Employment Verification
2. Communication Skill at work place
3. Visual Resume for Experienced Professionals

4th Payment: 19990/-
Service name:
1. Change Management skill
2. Education Verification
3. Team Management Training and Certification

5th Payment: 25958/-
Service name:
1. Jobs on the Move
2. Interviewing and Hiring Test

6th Payment: 36826.01/-
Service name:
1. Linkedin Profile Summary
2. Professional Summary
3. Job and Interview Assistance

7th Payment: 39276/-
Service name:
1. Master In leadership and strategy Certification Test
2. Master in Leadership and Strategy Management Training Course
3. Professional Summary

At first, Shine.com: didn't tell me about more payments. After I paid the first time, they kept sending more payment requests, making it feel like a never-ending thing. Sadly, I got caught up in it, thinking that if I paid more, they'd guide me to a good, high-paying job.

When I didn't want to pay for extra things, Shine.com: said the process couldn't go on without those payments. And they made it clear that I couldn't get a refund for the money I already paid. So, I felt like I had no choice but to keep paying to not lose the money I already put in.

Shine.com: is using a loophole in the government law to trick people. To break it down, what is a SCAM?, a scam is when you pay for something, but you don't get what you were told you would. This company claims to offer big services, like the ones I mentioned earlier, and you can see them on your Shine dashboard as well. However, there won’t be any help from any service; no one will contact you for anything.
But here's the important part they seem to have overlooked: there are government laws that stop this kind of tricky behavior, I have mentioned that thing below

Result: Shine.com: has a clever system to trick people into giving them money. After looking into it, I found out that many others have been scammed too. Now, I really want my money back, and I'll do whatever it takes. These dishonest people don't seem to get that we're just regular middle-class folks, and this money was hard-earned. I was saving it to get out of debt. If you see this and have been scammed too, reach out to me at [protected]@gmail.com

The person who contacted me his name is RK Shahu, termed as a relationship manager of mine and his number through IVR is +91 [protected]

P.S I am writing this complaint in various different complaint forums and websites and also the government portal, so I will be attaching the government law which I found out and stats that whatever has happened it is a clear violation of the law and makes this whole thing fall under SCAM, and also I will be attaching the payment I have done to shine.com which operates under HT Media Limited
If you can’t see the proof, it means that this website or portal does not support uploading document

Link to Consumer Protection Direct Selling Rules, 2021:
https://consumeraffairs.nic.in/sites/default/files/file-uploads/latestnews/Draft...⇄

I got a call on 22nd Dec 2023 from Shivanthali (+91 [protected]) who informed me about the paid services from Shine worth around 3, 000. I trusted and got myself registered after which she assured that I would receive a call in the evening from the relationship manager who would be managing my profile here onwards and guide me towards the entire process of recruitment.

I got a call on the same day in the evening from Shiva (+91 [protected]) who asked me about my experience and job preferences. He told me that I would be guided towards the entire process and various services would be provided to me during this process. Soon after this he started raising some invoice for some service with amount of around 4, 000 which would be for employee verification process then immediately after making payment he informed that the invoice was in two parts and I need to make the payment of both parts in order to have the service active. The second part was for 9, 000.

Even after this he raised more invoices for additional services all in two parts and with higher amounts. In total I have deposited around 1, 50, 000. Now today I have been trying to reach out since morning but no one is taking the calls or responding. I need refund urgently. We are not fools here. We can stretch this to next level if they need. But these tricks are not going to pay off.

On 21/12/2023, an amount of Rs. 4000 was deducted from my account under the pretext of GST by Shine. Seeking resolution, I paid this amount in good faith, only to be further deceived.

Subsequently, I was informed of an additional payment of Rs. 4750, supposedly due to the activation of a service worth Rs. 16750, which was not disclosed initially. This constitutes an outrageous demand and is indicative of deceptive practices that are unacceptable.

Upon raising my concerns, I was transferred to a senior representative who pretend scolding the initial agent, a tactic that raises serious questions about the integrity of your company's practices.

I demand immediate and comprehensive action on the following:

A thorough and transparent investigation into the unauthorized charges totaling Rs. 8750.
A complete refund of the unjustly deducted amount of Rs. 8750.
An official statement explaining the circumstances surrounding these unauthorized charges and outlining corrective measures to prevent a recurrence.
Assurance that my personal and financial information is secure and will not be misused.
I have attached screenshots and recordings providing evidence of these transactions for your reference. The attached files clearly depict the unjust charges and the ensuing attempts to manipulate the situation.

As a member of a middle-class family, these actions are causing severe financial distress. I am not alone in facing these issues, as it appears that many others are falling victim to similar fraudulent activities.

I implore you to take immediate and decisive steps to address this matter and ensure a prompt resolution. If necessary, I am prepared to take legal action to protect my rights and interests.

I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to a swift resolution and your immediate attention to this issue