| Address: BPTP Park Centra Building, Sector 30, Opp 32nd milestone, Gurgaon, Haryana. |
I am writing this compliant to express my deep disappointment and frustration regarding the recent experience I had with Shine.com. I believe it is important to bring this matter to your attention in the hope that it can be resolved promptly and to prevent similar issues from recurring to anyone
in the future. I was reached out by Shine.com on 17th October 2023 @ 1:56 pm by the number [protected] for boosting my wife's resume in the job portal. They started by first asking me to pay Rs.3567/- which I paid, then they said another person from shine team would contact me for further process then another person contacted me on the same day @3:38 pm from this number [protected] as my dedicated recruiter and he started saying please pay Rs.5192/- for education verification when I said I will have to discuss about it with my wife and give a call
back later He said that we have to make the payment immediately on the call itself . When I denied to pay he said they will not help me with their services because of non payment after convincing me for so long I agreed to make that payment, I made the payment of Rs.5192/- after that he started asking for another payment saying that it's for previous job verification i.e
Rs.9556/- and if I back out now then they will not help me with any of the services I already paid for and they also said, they will not provide any refund for any of the previous payments, I finally agreed to pay the additional payment of Rs. 9556/- after that they again asked for Rs.16912/- in
the name of resume writing and presentation. I realised that I am falling for their trap and denied to pay them anymore, when I denied to pay
the rep changed his tone and said we will not help you because of non payment of the resume writing and presentation services. They said its part of their process and I need to adhere to it . They have also sold or circulated my phone number, email address and other personal details to 3rd party services and exploiting my privacy. Now since yesterday I have got multiple calls for agencies asking me to pay for multiple entry level jobs. I have checked my wife shine.com mobile app and they have activated unwanted services like communication course, education verification fees, background verification fee. I Request you to please help me get my money back as I am currently unemployed, even a single rupee is crucial for me in my current financial situation.
PFB the Shine.com Address:
Shine.com
UNITECH CYBER PARK, Tower C, 9th Floor, Sector 39, Gurugram, Haryana 122001. Phone -
[protected]/97
Head office address:
BPTP Park Centra Building, Sector 30, Opp 32nd milestone, Gurgaon, Haryana.
Shine.com customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2023
Shine.com Customer Care's response Dear Sir/Ma'am,
We would like to assist you in tracking your order. However, we have encountered a challenge in locating your order using your name alone. To ensure we can provide you with accurate and timely information, we kindly request that you share your registered details with us.
Regards,
Team Shine
Dec 18, 2023
Updated by George.T2 Neither me or my spouse have received any call from any associate of shine.com, you people are in such a hurry to close the issue and mark it as resolved instead of genuinely looking into it.
Here are the details
Name-Sruti Rajan
Phone Number- [protected]
Dec 18, 2023
Updated by George.T2 Neither me or my spouse have received any call from any associate of shine.com, you people are in such a hurry to close the issue and mark it as resolved instead of genuinely looking into it.
Here are the details
Name-Sruti Rajan
Phone Number- [protected]
Refer to your email, we are unable to extract records using your email id or name.
This is to inform you that many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
The details do not belong to us as these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. Also, we advertise this on our own newspaper Hindustan Times. Please file a complaint with your bank to get a charge back and ask them to blacklist the merchant who made this transaction.
Request you to do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine