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Snapdeal.com — Damaged product received but company now denying to replace it back as not called them in 7 days

Address:New Delhi, Delhi, 201301
Website:www.snapdeal.com

Hi Team,
Product Order ID: [protected], Order placed on Fri, 09 Oct, 2015 got the deliver on Tue, 13 Oct, 2015, As I was out of station and my mother had collected the product on my behalf, I opened the packet on 26th Oct and I saw the product was in broken condition. After calling them several times on 26th Oct they r saying they cannot return the product as i have not informed them within 7 days of receiving the product. They r not at all understanding my situation as I was Out of station that's why opened it in delay. But they are saying they will not return back the product neither replace it back. After opening the product it was totally in damaged condition. The entire product is totally useless. May I request you to help me to replace this product, Please take appropriate action against SNAPDEAL. Awaiting your reply...
Neha Gautam ( removed)
NOIDA
Snapdeal Complain No. 10638864
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Dear Neha Gautam Noida,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
Reply
Hi Team, Can anyone please respond to my query. I haven't received any update so far.
Reply
Dear Neha Gautam Noida

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team
Reply
Hi Neha Gautam Noida,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team
Reply
No my concern is not get resolved.
Reply

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