Snapdeal.com — Freecharge balance fraud

soumya_bunty7

from Bhubaneswar, Odisha

Address:

Sundargarh, Odisha, 769005

I bought Reebok men's socks one months ago amount of RS 315 and with an additional delivery charge thirty rupees, snapdeal promised to give Rs. 150 for freecharge recharge within 3-5 days of the receipt of the product. Which I have not received till now. Even after repeatedly contacting them asking for the “freebies” they have been since then giving completely ignorant answers and saying it will credit to your account. They have not showed courtesy to even contact me, already I registered a complaint Reference number :18278753
order number [protected].
mobile number:[protected]

+1 photos

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Comments

soumya_bunty7

from Bhubaneswar, Odisha

They are replying to me after the completion date of return/exchange that "We have checked and found that you are not eligible for cash back. "

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear soumya_bunty7,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi SOUMYA,

Our team got in touch with you and informed that you are not eligible for the cash back.

Thanks,
Team Snapdeal