[Resolved] Snapdeal.com — Refund not initiated even after 10 days. | |||||
I placed order and paid Rs 1461/- online on 14th October '15. I cancelled the order many times and it said in process. First time i cancelled on Sunday, 18th Oct. I received call from Snapdeal.com to deliver but i told them not to come as i have cancelled it online. After 3 days, i got a call to return the product which i never received. I called customer service who told there is some confusion with courier team. After 2 days i again called and they said they will escalate. Now its 2 weeks and my status is showing delivered and no refund initiated even after being confirmed with customer care. Tickets for reference: 10051691 & 10439423. COURIER : gojavas and AWS no': UNISNCPPU4689072 is provided by snapdeal.com is incorrect. Customer details: AKSHAY BHUTORIA [protected] Please help me out. Was this information helpful? | |||||
Nov 23, 2015 Complaint marked as Resolved After 1 month and 1 week from the day of cancelling the product, yesterday i have received the refund in my account.
It took time and money to call mostly after every 3 days for this.
Snapdeal.com thanks atlast for refund me but you definetly need to improve your process and customer care support level, everytime the executives provide me different details.
Calling and mailing them on daily basis resolved my issue, also cosumer forum must have played it's role.
No mail or call from snapdeal till now that they have refunded the money.
I checked my statement and i received exact amount from snapdeal. Snapdeal.com customer support has been notified about the posted complaint. | |||||
 20 Comments | |||||
Comments
Dear Aks0305,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Order no' [protected]
Ticket ID which as told to me is escalated is 10051691
I have been calling snapdeal support daily and they tell me that the ticket is closed and i again tell them to re-open the same.
From 29th Oct '15, i have been receiving mails from snapdeal.com daily that it will be refunded within 4 business days but now it's more than 7 working days and i have not received any update.
Today i was told that there is some technical error on there server becouse of which it shows refunded and closed but amount refunded is ZERO which he said i am not the only user with this type of issue.
I think till now i have wasted more than 100/- bucks and 1 hour daily to contact customer care.
Whenever i ask them to connect to their senior, they refuse or put in long queues which is totally disgusting.
Now it's like i had enough from snapdeal.com that i can't think to check snapdeal for any product.
Kindly resolve this on PRIORITY.
Ticket ID which as told to me is escalated is 10051691
I have been calling snapdeal support daily and they tell me that the ticket is closed and i again tell them to re-open the same.
From 29th Oct '15, i have been receiving mails from snapdeal.com daily that it will be refunded within 4 business days but now it's more than 7 working days and i have not received any update.
Today i was told that there is some technical error on there server becouse of which it shows refunded and closed but amount refunded is ZERO which he said i am not the only user with this type of issue.
I think till now i have wasted more than 100/- bucks and 1 hour daily to contact customer care.
Whenever i ask them to connect to their senior, they refuse or put in long queues which is totally disgusting.
Now it's like i had enough from snapdeal.com that i can't think to check snapdeal for any product.
Kindly resolve this on PRIORITY.
I received call from SNAPDEAL.COM telling me there is problem with their server and they are unable to proceed.
On 5th Nov, they told me, refund is initiated and i will receive the refund on 11th NoV.
SNAPDEAL.com is having worst customer service support and customer satisfaction is zero level.
I recommened others not to think once to checkout from sanapdeal.com
On 5th Nov, they told me, refund is initiated and i will receive the refund on 11th NoV.
SNAPDEAL.com is having worst customer service support and customer satisfaction is zero level.
I recommened others not to think once to checkout from sanapdeal.com
I received call from SNAPDEAL.COM telling me there is problem with their server and they are unable to proceed.
On 5th Nov, they told me, refund is initiated and i will receive the refund on 11th NoV.
SNAPDEAL.com is having worst customer service support and customer satisfaction is zero level.
I recommened others not to think once to checkout from sanapdeal.com
On 5th Nov, they told me, refund is initiated and i will receive the refund on 11th NoV.
SNAPDEAL.com is having worst customer service support and customer satisfaction is zero level.
I recommened others not to think once to checkout from sanapdeal.com
Prabhdeep sethi...customer executive SNAPDEAL.COM
Now there is a new twist, snapdeal customer care told me i that i payed from credit card..
In my family, NO ONE IS HAVING ANY CREDIT CARD, I HAVE NEVER USED ANY CREDIT CARD. I payed through debit card.
After this he is asking my debit card details, i cancelled the product on 18th Oct and on 19th Nov, you are asking me my bank details. WT* ??
Refund initiated on 29th Oct after snapdeal got to know that they have already received product before 24th Oct.
Also last night i received a mail from snapdeal that my issue is not for wrangler jeans but for bajaj mixer with 3 jar, which is rubbish.Adding images check out same ticket no' for both products.
Is there any process in SNAPDEAL or just change your website name to aao-loot-jao.com
![]()
![]()
Now there is a new twist, snapdeal customer care told me i that i payed from credit card..
In my family, NO ONE IS HAVING ANY CREDIT CARD, I HAVE NEVER USED ANY CREDIT CARD. I payed through debit card.
After this he is asking my debit card details, i cancelled the product on 18th Oct and on 19th Nov, you are asking me my bank details. WT* ??
Refund initiated on 29th Oct after snapdeal got to know that they have already received product before 24th Oct.
Also last night i received a mail from snapdeal that my issue is not for wrangler jeans but for bajaj mixer with 3 jar, which is rubbish.Adding images check out same ticket no' for both products.
Is there any process in SNAPDEAL or just change your website name to aao-loot-jao.com
Prabhdeep sethi...customer executive SNAPDEAL.COM
Now there is a new twist, snapdeal customer care told me i that i payed from credit card..
In my family, NO ONE IS HAVING ANY CREDIT CARD, I HAVE NEVER USED ANY CREDIT CARD. I payed through debit card.
After this he is asking my debit card details, i cancelled the product on 18th Oct and on 19th Nov, you are asking me my bank details. WT* ??
Refund initiated on 29th Oct after snapdeal got to know that they have already received product before 24th Oct.
Also last night i received a mail from snapdeal that my issue is not for wrangler jeans but for bajaj mixer with 3 jar, which is rubbish.Adding images check out same ticket no' for both products.
Is there any process in SNAPDEAL or just change your website name to aao-loot-jao.com
![]()
![]()
Now there is a new twist, snapdeal customer care told me i that i payed from credit card..
In my family, NO ONE IS HAVING ANY CREDIT CARD, I HAVE NEVER USED ANY CREDIT CARD. I payed through debit card.
After this he is asking my debit card details, i cancelled the product on 18th Oct and on 19th Nov, you are asking me my bank details. WT* ??
Refund initiated on 29th Oct after snapdeal got to know that they have already received product before 24th Oct.
Also last night i received a mail from snapdeal that my issue is not for wrangler jeans but for bajaj mixer with 3 jar, which is rubbish.Adding images check out same ticket no' for both products.
Is there any process in SNAPDEAL or just change your website name to aao-loot-jao.com
After 1 month and 1 week from the day of cancelling the product, yesterday i have received the refund in my account.
It took time and money to call mostly after every 3 days for this.
Snapdeal.com thanks atlast for refund me but you definetly need to improve your process and customer care support level, everytime the executives provide me different details.
It took time and money to call mostly after every 3 days for this.
Snapdeal.com thanks atlast for refund me but you definetly need to improve your process and customer care support level, everytime the executives provide me different details.
Hi Aks0305,
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
Hope you are doing good.
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Snapdeal Team
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We have re-escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.
Regards
Snapdeal Online Team