Sony India Complaints & Reviews

The tv went out of order nearly one and half year of purchase i. E. Out of the warranty period of 1 year. Service centre has given me the estimate of rs. 10300.00 but could take my orders on[protected] due to gst issue. Means, we have not been able to watch tv for more than a month. As per the service centre information, wait period may further go up by a week or two.
Have been an ardent fan of sony for 20 years. But, now feeling down with the response we get from this esteemed brand.
No ownership. Motherboard issue crops up within 2 years of purchase. Full charge of nearly 10000 is to be borne. Have to wait endlessly for getting the set right. Don't find any justification for such a poor response from a reputed brand like sony.

Dear sir, i had purchaced this led 3 yrs back just after 13 months of purchase the display had an isuue i had to change the whole display, 20 days after that the mother board had an issue i was made to change that too soon after that the remote sensor stip had an issue i was asked to change that too. Now again the tv has a problem and i have been asked to repair the dispaly again.
I dont understand what sought of product you have sold to me.

Product details :

Product registration code : [protected]
Model name : kdl-32ex550 in5
Serial number : 3274657
Date of purchase : 28 november 2012

1) purchased the above sony tv on 28 november 2012.
2) first complaint:- display issue, double image and flickering problem happened on[protected], and the sony service centre replaced the led panel and charged rs.13605.00on[protected].
3) second compliant:- yellow led indicator every 5sec glowing continually, tv not working (Switch off mode only) i and complained this issue to sony customer care. On 5th july2017 reg id40511024 after word 10th july17 service engineer visit cheeked tv and taken power supply pcb, is after two days i says that, for checking tv required is suggested based on is word i hand over to sony service centre tc 3/121-10 & 11, opposite to m. G. College, chempakassery nagar, kesavadasapuram, thiruvananthapuram, kerala 695004, after two days (18/7/17) the repairer cost approximately rs12811.00 like they told i bargain they offer rs4000 discount.
4) likewise every 1to2 year spending this much money for tv how can we pay,
5) sony is international brand we are choosing this is one of the good brand life also give moorhen other brand.
6) when i observation inside panel using samsung company branded.
7) i make a decision please take my tv back give me at list 50% amount back.in that amount i can buy any other brand tv.
8) i waiting for my positive reply thanking you
S venkateswarlu, mob no[protected], t

Complaint id: 40142069 dated 20 jun 2017
I have purchased a sony 32w512d in mar / apr 2017 at hyderabad.

There is no picture coming on the tv since 16 june 17. I had located the warranty card and called customer care and complained on 20 june 17 with complaint id: 40142069 dated 20 jun 2017.

Same day the task was assigned to "pranak electronics, kukatpally, hyderabad within 20 minutes.

It was attended on 21st by mr varendar of the company and he checked and informed that mother board is defective and needs replacement. On 24 / 25th the replacement item was brought and fitted, but no change. Still no picture, saying panel is defective and took back the replacement mother board.

On 27th when i contacted mr varendar, he informed that there is a delay because of gst. I did not understand what gst has got to do with warranty replacement - free of cost. This went on till 7th july when i was told order has been placed & item will come in 2 days’ time. Since then every alternate day till 12 was the same story. [it is one sided call from me. No call from company side about delay in item receipt]. Then, i am informed item will come in the evening and will be replaced by tomorrow. Tomorrow is everyday story till yesterday.

Today, on enquiry mr varendar said item has come. It was defective piece and sent back for replacement. When i insisted to speak to manager at 9.45am, he said manager yet to arrive. He will inform manager and i will get a call back from manager before 10.30am.

As no call came, i went to pranak electronics, kukatpally, hyderabad at 12.30 hours and met the manager. He was totally surprised to know that panel did not come till date and how come i was bluffed by mr varendar that a defective piece has come and returned for replacement. Having such a person like mr varendar, bluffing the customer, in a company like sony, is not understood.

Further, sony by itself has no followup mechanism to check why jobcard is open for almost a month and without rectification and there is no escalation mechanism within the company. This is equally applicable to manager of pranak electronics, kukatpally, hyderabad, who is not taking feedback from his staff twice a week on pending jobcards and what action need for follow up.

For this one month delay in service, for defect rectification, will sony extend the guarantee by a month?? Please intimate. Any defect should be closed in 48hrs, latest by 72 hrs. This prolonged non availability for a month definitely needs warranty extension.

If the item cannot be rectified in another 48 hrs, please replace the item[tv] immediately.

Manager, after i spoke to him, he personally got into the activity to get the panel [spoke in front of me], and assured item being despatched and will be rectified in 48hrs.

Awaiting a detailed mail from sony on action taken for the following:
1. Rectify the fault in 48hrs, else replace the item.
2. Action taken on mr varenda, for bluffing that panel has come which was defective and sent back for replacement
3. Extend the warranty by one more month.
4. Feedback mechanism that is followed in service complaints by sony, specially warranty defects. [since it eats into the warranty time]
5. Auto escalation process in sony.

Thanking you
Ashok kumar

I had purchased a sony z5 premium after six months i have broken my mobile led after that i had talked to official customer care number and suggest authorised dealer in kanpur named jhansi sales and service gave gave mobile for mentioned problem my cost basis after six month dealer says there is no replacement of this and this is now useless and no repairing is for that

I had given a complaint on 26th june regarding complaint not getting attended by m/s vigneshwar associates, bengaluru for my new sony tv, bought in dec16. There was a horizontal line coming on the screen. Now further kindly know the status. A new screen was brought and the old sreen was replaced with the new one. But the tv is not functioning now. The engineer mr. Manjunath, who replaced the screen was called and he examined the tv and said the tv is to be shifted to his service centre which he will do soon. This is yet to done. This is the condition of a sony product and the service centre. And top of all this there is no response to my earlier complaint of 26th june 2017. My service request id is40274377. I would request people who read this complaint to avoid sony products since not only they supply substandard material, but also have very poor after sales service. On top of that they do not respond to complaints also. Now atleast i expect the tv gets repaired, failing which i may have to take alternate steps.

I am pranav taksali from jaipur, rajasthan. I have bought"32" sony led full hd (Sony 32w672e-32"led) from your dealer great eastern tonk road jaipur store on 30/06/2017. Invoice no jptr/sa/1718/06331. I have seen you advertisement on 30/06/2017 at dainik bhaskar jaipur addition. There was offer up to 50 % discount. So we went there and we bought it. I have not received it and then i contact to your store now they telling to me that by mistake we have sold you this model, we can only give you lowest model, but i have talked with your sales executive on 30/06/2017 and he told me about this model and this is full hd & other features after that we have decided to bought.

Now what they are offering lowest model of sony in 29000 rs.& this model i can buy easily 28000 from sony store in jaipur what i have checked before buying from you why should i be in line & spend long time to buy this tv (Lowest model) in 29000 rs in discounted price this is not done. I am feeling like i got cheated your jaipur store employee if you want we can only give this lowest model otherwise do what do you want is it right? So pls kindly check with store & suggest what will be done.

So pls reply us as soon as possible.

With thanks

Pranav taksali

This is to bring to your kind notice that i mr. Mohan nabar residing at malad (W), mumbai had bought above mentioned model of sony television in october 2013. The said model functioned properly till 31st october 2016 since which an series of ordeal related to an recurring problem with regards to the above model started, for which i would like to launch a complaint with your good self. I request you to take the issue seriously failing which i will be left with no other option but to approach the consumer court, as a same problem has been recurring in the model and it has been repeated at least 10 to 12 times when the said model has stooped functioning and your authorized service station representative has been taking the set and so called repaired it, at least 10 to 12 occasions, but to no effect as after some period the problem recurs.in fact i have spent around rs. 7000/- till date on repairing of the same.in fact now the problem has recurred within 8 days of the last repair and after taking the set again your service center representative is demanding another 7000/- as the expense of repairing the said set which was repaired for this very fault exactly 8 days back by the same service center. The said television set has been with the service center for a more period than at my residence for the last one and half years. The name of the said service center is m/s. Krish electronics situated at 90/676, ajinkya chs, mhb colony, dindoshi nagar, malad east, mumbai 400097.
I am having an entire file of the bills submitted by the above service center along with the series of emails which we have exchanged with regards to the above problem.
It is very unfortunate that a company of the stature of sony india is meting out such treatment to its valued customers, and as a result, if i don't get a concrete solution from your end which now has to be a replacement of the model, i will be forced to approach the consumer court.
An immediate feedback and solution will be appreciated.

Dear concern,

I,
On 23/03/17 purchased sony bravia 40" led.
On 03/07/17 lodged complaint about tv.
On 04/07/17 technician visited and told us some board is faulty need to be replace.
On 12/07/17 technician visited and told us now panel is faulty.
On 15/07/17 we check with sony customer care and come to know that it will take 10 to 15 days more (After 26/07/17)& they will update us.

Fault is mine

Purchased a xperia from desapriya sony centre, kolkata paying rs15k on 16th apr, 2017. Started all sorts of problems. Went to same shop. Reset but without any solution. Showed me sony service centre at rasbihari, kolkata. Its already 8 days they did nothing. Am i supposed to get a faulty machine paying rs15k. Why i have to go to a service centre. I want new cell phone instead of the faulty one immediately. Dr a chatterjee, 15b pubali garden, ramchandrapur, kolkata[protected][protected] (M)
[protected]@gmail.com

I have bought a xperia xa1 phone from amazon. It had display issues. Post which i gave it for replacement. It has been around 2 months and they have not replaced the mobile. I have paid 20000 for the mobile. I don't think they will replace it. They are just dodging.

Phone details:
Sony xperia xa1 dual
Imei: [protected]
Type: black 32 gb
Invoice date: 14 may 2017

Replacement handler: vimas intek, sony service centre, anna nagar, chennai

I need refund for my mobile. The replacement handler or the sony person does not respond properly to any of the queries. They took my phone and they say they will replace within a week. It has been two months from my purchase and no sign of them replacing. I need my money back. Please help.

Dear sir/mam

My mobile is automatically burn boz of bettry lequied and i have purchase mobile within 2 or 3 months before moving now my mobile is in warranty then they ask me to charges. Whats the reasons to pay charges my mobile is in warranty then after i pay charges i will not accept that... I have put mobile at 27th june 2017 but till date no response or not any answer they told u compulsory pay for that but i am not agree. Mobile have internal problem so... This is not my fault. They will not answering correctly and also service, too.
I want justice plz help me
From :aakash sarvaiya

Sony Team, I have submitted my hand set in Sony Authorised service centre in Indore Madhya Pradesh on date- 06.06.2017,

Service Center Name- E Square Point
Address- LG-1B Kanchan Sagar, 18/1 old palasiya AB Road madhya Pradesh Indore-452003
Date -06.06.2017
Job No- W[protected]
Model No- C2305
IMEI No- [protected]
Complaint- Power Key Problem, Change Power Key
Status - Parts is not available in India

Still not getting my hand set

Please sony senior team involve in this matter, other wise i will take necessary action against sony.

Hope will give immediate reply on this.

Regrads
Premanshu Garg
[protected]

To the manager of sony:
I am writing to express my frustrations with a recent experience i had at your store. One week ago i went to sony service centre on[protected] to service my sony vaio laptop at "techno plaza (Sony authorised service centre), cd-95, sector -1, salt lake, kolkata-700064 ph :[protected], 23372248" and submitted my device at store and they said we will call back to you once it is done but no responce from your staff.

I am trying to reach your staff from last one week but i didn't get any response from that side. I am very dissappointed with your service.

I hope to hear back from you about this unfortunate incident. Please contact me as soon as possible at[protected] or via email at anilj.[protected]@gmail.com.

I have sony bravia purchased on[protected]. I logged a complaints for repair of led on phone on 29 june but till date after repeated request many times nothing has been done so far.

It is bad to inform that response provided by sony customer care is not appropriate as on e namof a highly branded company sony.
It is unexpected from such a branded company the services are not provided.

Hi team,

This is with regards to my sony vaio laptop service wit hdetails as mentioned below.

Service job no: j71511625
Serial number: 7000209
Model no: sve15115enw
Service center location:teknoplaza, sony authorised service center, cd-95, sector-1, salt lake city, west bengal kolkata-700064
Problem: no back light, one screw rubber missing

Problem faced:

1) the laptop when submitted for repair in a working condition but only the backlight was inoperative.

2) due to higt price of mother board replacement, i decided to take the laptop back without repair by paying the service charge amount of 290 rs., but the laptop they gave back was completely dead.

3) i requested them to check and give back my laptop atleast with my original state but they refused and argued.

Concern:

I will request you team to revert back the amount of power ic as checked or else will move ahead to escalate the case.
Current status of laptop is dead and inoperative.

It is not a request but a matter of rights, to a replacement of a product of such value to be replaced which developed functional defect in as short a time.

Awaiting a favorable response.

Regards,
Gyan kumar

My name is mukund patkar i have given my cell in nashik service center (Yash electronics) on 30th may 2017, it has been more than a month and i am not getting my cell phone back the reason provided after calling there toll free number[protected] is that a particular speaker part is not available, i am fedup with this service and hence i am filing a complaint against these guys, i have already paid 2000 rs at the service centre and still my work is pending.

Bought the most fancy sony 3d smart led tv which got spoilt in just 3 years. Called the company who said it cannot be repaired as they have the display.

I was informed that by paying rs 32, 300/- i can get a new tv (Kdl 50w 950d) as the company does not have the display of my present tv. Though this amount is very very high for me but just to salvage my 90, 000/- which i paid originally i decided to pay and get rid of the trouble once and for all.

As informed to me by mr sunil patil (Branch head mumbai)) i paid rs 32, 300/- to aarvee infoservices, santacruz on 22.6.17. I was promised by mr sunil and mr tohsif of aarvee that the tv would be delivered to me in maximum 5 days. I constantly followed up with tohsif and swapnali of sony and was repeatedly assured that the tv would reach me by 27th or maximum 28th june 2017. Infact on 27th they confirmed that by 28th the tv will be delivered to me so wheres the tv now??? It was my dads 60th birthday and a very momentous day for us and i wanted to present the tv to him. On their repeated assurances i committed for the same. Only on their assurance and word that i ll get the tv in 4-5 days i went ahead and paid the amount.

Now its well past 28th june and i had to constantly like a beggar follow up with the service centre and sony. Firstly tohsif at the service centre and swapnali at the company dont pick up the phone nor follow up. You call them and they keep you on hold endlessly. Why this disrespect? Are they doing a favour on me. They just pass the buck by saying call the other person. Am i sitting free just to do that after paying the obscene amount through my nose.??

2 days back i was informed that now the tv will take another 10 days because of gst our work is shut and we cannot remove stock from the warehouse. Wow!!! The news of gst being implemented on july 1st 2017 was out at least 6 months prior and its very sad only sony india were not aware nor prepared for it.

To add to the misery mr javed shaikh from aarvee called me on thursday and said "sir that particular model of tv is out of stock". Its baffling the company says the tv is in stock and service center says its not. Now who is lying??? I think the md should decide. I fear that the tv will never reach me only and i have been fooled in this case. It is extremely sad that a mnc and world renowned company like sony treats its customers so badly and cannot live up to its promise just to deliver a tv on time after getting the full & final payment.

I missed watching some very important world events since the last 6 weeks due to this issue. Now the tv holds no good for me as it could not reach me when promised and the special day in my family. I am highly disappointing and upset and sony india should be shameful for this. Is this your supposed goodwill gesture???

I have been requested by the local team not to mail the head office but i am so troubled and irritated that i want someone from the head office to directly talk to me before this matter gets out of control. I wont entertain anyone from the local office as they show their incapability in handling this simple issue. I either want my original 90, 000/- back or the new tv complimentary with my 32, 300/- back for the lax and irresponsible service and poor treatment meted out to me. I have lost all hope and trust that sony india (Its products & now services) will not be able to service the tv in the future even after paying such high prices. Its not worth my money.

I got an email on 30th june 2017 apologizing for the delay and said the tv will be surely delivered by 8th july 2017. On 8th evening mr sunil patil branch head mumbai called up saying "bad news the tv wont be delivered" today as well. He also had no clue when the tv will come now. I have sent numerous emails to their customer care email and also to their md which have gone unanswered. He even said there is no point putting emails as all emails come to me. What does he mean is he the ultimate authority??? I am done with this irresponsible company and want my entire 1, 25, 000/- back.

I did a recharge for one year premium account of inr-399 on 8 july 2017. Have sent multiple mails and response yet.

The order paid via paytm is: ords16493263

The bank order id as mentioned below

Net payment, 083977 at one97 communications l noida on 08/07/2017 10:55

If this is how they treat with their customers then there is no point of having the services provided by them

I did a recharge for one month premium account on 25 jun 2017. Have done multiple followup with sonyliv, but no responce till now.

Transaction ID [protected]

Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] 86523763 capture 49.00 success [protected]:13:17 [protected]:13:17 NA