Sony India Complaints & Reviews

I have purchased sony bravia model 43w77e, from sony center-nancy electronics thane on friday 12th of june 2017 & assured to install it by saturday. But near about 72 hours are gone & still the service for installation & demo is not provided by them. They are continuously tell me that the people from mangalmurti service center thane are not available.

Please do the needful

My order id : es388820 combo od sony 10000 mah power bank with mouse. I received a duplicate and used product with not working powerbank. Immediately refund my amount. Dont cheat peoples.

I bought Sony MBH20 Bluetooth headset recently. I am not able to connect to Lenovo k3 note mobile.
Please let me know what I need to do to connect to Lenovo k3 note mobile.
Is there any problem with the bluetooth version for this mobile.
Can I fix it using any mobile app.
Please revert as soon as possible.
This is working with iPhone 6s but wanted to use with Lenovo k3 note mobile.
Please help

I have purchased the sony ht-rt3 home theatre on 4th june 2017 and booked appointment for installation on 10th june 2017. After so many follow-up calls to sony service centre i did not receive any person who comes for installation. Service centre executive only gave words of sure installation on same day, but two day has been passed and yet not received any support. I took leave from office and waited two days for this but it's embarrassed me and results into my two days wastage and financial loss as well. This is an official complaint and will going to file consumer complaint against the horrible service of sony limited.

Sir, i have purchased sony xperia xa1 on 12th may 2017, it has started its malfunction from 19th onwards i. E, touch problem. Due to my personnel work personal work i was not to attend the nearest service centre till 23rd. On 23rd i have submitted my mobile for replacement, but the concerned people have not accepted my request in turn they have a booked a call (W[protected] for repair. They are suggesting that the replacement can be done from their competent authority by raising a request from toll free number[protected], i have made several calls requesting them for replacement of my mobile, they are assuring that they will get in touch with service centre people and confirm me about the replacement within 48 hours / 24 hours (2nd time) / 4 hours (3rd time), but none has called me and confirmed about the status of my request. Again as a plea from my side called toll free number and reiterate entire story and asking them for a favorable decision to me, but the same was in vain.
So, i request your goodselves to take up my issue for a favourable decision in my side. Thank you

Please note as per the information from service centre, my mobile is now in 2nd repairer with new call id - w[protected] created (Don't know why) on 6th june 2017 on their own without my concern.

Hi, we purchased sony led w800c tv on sep 2015. But our tv screen is showing blur lines. When we went to sony center they say display panel issue and asked about where you bought. We said caravans store. Then they said if we you bought from sony center you will be having 2years display warranty. But in clipart also providing 2 years panel warranty. We have bought the tv for more than 60k. So please replace the panel and give. I have attached the screenshot of 2years panel warranty as mentioned in flipkart site. My contact number [protected].

Sir, i had deposited dd dated 01.06.2017 for rs.44, 990/- drawn on bank of baroda, agra[protected] for purchase of led from sony center, sanjay place, agra. I was told that delivery is made only after confirmation from the bank for credit of dd in the a/c as per policy of the company. Then finally, delivery of led model no. Scl40r352e (E)- was made vide invoice 479 dt 07.06.17 morning.

I was ensured for the installation on 7th. I have made several calls and every time i am informed that engineer is reaching shortly for installation. But not as yet. A very bad experience from your company.

Pl. Arrange to install led today or refund my payment.

Mukesh chaturvedi

Its been 8 days i had given complaint for my android led tv is not working despite that sony engineer also visited and he said 1 part need to change and still we are following up for that time and we are getting response at customer care that part will come from singapore its not available in india and also their local repair office said we cant help it and no answer wen can be solved.. Its highly disappointment that people buy sony products by his name only and my led is 7 month old only and they have part available in india.. How disgusting this is..

I purchased a sony ear phone (Model:mdr-ex15ap) for rs-890/- in the month of feb 2017. While purchasing the ear phone the customer service rep from (Croma store kalyan nagar) pushed for this ear phone compared to others stating this is made of better quality, had 1 year warranty, got good reviews etc etc. Little did i know that it will not last even a month. Low priced ear phones are made of better quality than this sony model:mdr-ex15ap. The wire came off within a month, 2nd month i could not hear from one side of the ear phone and now its just useless. Why was i cheated in the name of this so called sony brand which turned out to be useless. Waste of my money. When i went to customer service (Croma, kalyan nagar), all they had to tell me was it was my fault and even if the wire had to come off in a day they cannot do anything. Obviously they just want to cheat the customers by pushing such cheap quality products and then say you don't know how to use the ear phone. I have 2 more ear phones from philips and skull candy and they never had any issues even after using over an year. I will never buy any sony product in future.

I bought sony android tv with following details:-
Date of purchase:-23 october 2016
Invoice number - sai/4628/[protected]
Serial number - 8526794
Model number - kdl50w800d
Item code[protected]
Summary of happenings:-
Tv automatically switching on and off (Occasionally) (https://www.cnet.com/forums/discussions/sony-bravia-automatically-turning-off-a...⇄
Vertical lines on upper portion
Horizontal lines after about 15 minutes later
Horizontal lines expand to cover the complete bottom part of the tv

I bought the tv with the name of sony brand in mind and we had decided to buy sony bravia only based on our experience in the past but it seems that sony has completely lost its reliability and product quality.
After about a few months the tv started switching on and off by itself and this happened occasionally which led me to believe that it occurred due to a mistaken button press on the tv remote by us, later one night when i got waken up by the sound of a song being played by the tv, then only i realized that there was something fishy with the tv and not with us but i was skeptical and to my surprise within a day or two my tv started showing vertical lines and after about 15 minutes the bottom part of the tv got completely covered by horizontal lines. As my tv is still in warranty i immediately contacted the sony customer care and they told me that an engineer will visit within 2 days but it took 3 days for the engineer to finally arrive and upon arrival he told me that the panel was internally broken by outside impact but there is no sign of external hit. I told him that as my tv was wall mounted it is not easy to hit it and the polaroid glass was completely clean without any sort of indicative mark however he was not ready to consider my argument and stuck to his own physical hit philosophy and said that the panel must have been broken by us as there is no other way that this could have happened and left after giving me an estimate of the price of the new panel, but after doing some research i found that this has occurred due to thermal heating (http://removeandreplace.com/2015/09/24/tv-screen-cracked-from-the-inside-can-th...⇄ and there are several other people who are facing this problem and have a similar experience like us and the forums are flooded with such people having tv's of various different models of the sony bravia lineup -

https://community.sony.co.uk/t5/android-tv/sony-android-tv-screen-cracked-on-its...⇄
https://community.sony.co.uk/t5/android-tv/sony-refuse-to-repair-my-tv-under-war...⇄
https://community.sony.com/t5/4K-Ultra-HD-TV/New-Bravia-XBR55X930D-screen-cracke...⇄
https://community.sony.com/t5/Television-Picture-Sound/Sony-LED-TV-KDL-EX520-dis...⇄
http://community.sony.com/t5/Television-Picture-Sound/Vertical-Lines-of-death-KD...⇄

After all of this i called the sony service centre located at a18 mohan industrial estate and they said that i could come the next day but i will have to carry the tv there myself. Upon reaching they told me that i will have to come again the next day due to an audit taking place there and hence i had wasted my day and they even refused to keep the tv and asked us to come the next day.
The next day when we reached there we were presented with the exact same words and argument that we had broke the panel upon physical impact and they were completely reluctant towards what we had to say and kept repeating the same thing again and again as if reading from a script and did not even bother to listen to us! When i mentioned the thermal heating article he said that temperatures were not high enough in the country for such an event to occur! However such an event can occur even in much cooler countries like the united states due to power spikes (https://www.statefarm.com/simple-insights/residence/are-power-surges-damaging-y...⇄ something that being an engineer he must have known!

I am not at all ready to accept this hypothetical physical damage philosophy as i went ahead and got a panel made for about 40, 000 inr just to prevent such an event even before the tv arrived!
http://imgur.com/vNFIAMF

Tv problem screenshot - http://imgur.com/nXrCd9Z
http://imgur.com/xUtFM3l

Complaint numbers

1st call to sony customer care after which engineer arrived dated - 19th may 2017
2nd call to which no action was done and the 2nd engineer never visited[protected] may)
3rd call to which no action was done and again engineer never visited[protected] may)

As almost 20 days passed without any solution from you side apart from blame on us of physical damage. I am completely fed up with your brand and service provided to me i am looking forward to sony management to help on this and escalate to the right people on the top and get the issue resolve.

Dear sir/madam,
We have purchase 42 inch led for 70 thousand in nov 2014 in gujarat and some how in a year period on screen line has start coming and we complain to dealer and they contact nearest sony service station and they found panel spoil and the change the panel and again same issue came after change the panel in year and they are refusing to change the panel.

I had registered complaints 10 days back that my tv was not workings due to rebooting they have collected product from my home and return after repairing. The same problem is happening after few days once again.
We have purchased this product with 32500 and product had problems two times within 8 months. We need replacement.
Amit dutta
[protected]
Sl no – 4063627
Model – 32w562d

Sir, i purchased your sony bravia tv of 32. Which has panel problem and i given my tv to service center on 13th of may 2017, they had took time of 3 weeks an told me this will replacement of new tv with same features, because this product panel is out of order, so we will replace new sony bravia. Before this they only fund problem and committed me it will replace, because panel is warranty of two years. And till the day i could not get any statues of that, only thing they told me, we had sent a mail to sony india and we did not get any reply from your side, so kindly help me this. Last one month i did not have tv in home. I believed sony is world class brand, but looking of this service and reading of all complaints i really very bad impression about this,

HI,
I have got a new Sony Bravia TV W56D and facing issues with frequent turn off TV every 1:30 hours. I have complained to the customer care([protected]) and I was being told that the chipset has to be replaced. But there's no other action done since 30+days. First complaint was registered on April 23rd. Later on i did n number of calls and no luck. Please look into this and do not further waste consumer time.

Thanks
Ashok Kumar
[protected]

Hello support team,

I purchased a sony led tv of 40 inches in june 2016 with serial no. 4031106. Its been only one year and five months since i purchased the tv. Suddenly there has been faults regarding the display of the tv. A black shadow appears along the one - third part of the screen causing a huge inconvenience. And after purchasing an expensive your services for repair are also expensive which in any way does not go with the needs and services to the common man. Now buying sony products seems like a very big mistake. I am highly dissappointed with your services. Please see to it that you are actually taking measure outs to fix our problems and not just make false caims. It would be highly kind of you to do something about this problem regarding my television and for once prove yourself to be giving worthy services at moderate costs.

Below are the details of the tv owner:

Name : mrs. Manju sahu
City : chhindwara (M. P)
Contact no : [protected] (Mob no.)
Alternate no. [protected]
Email id : vinod. [protected]@gmail.com

The ceo
Sony india pvt. Ltd.

Sub: - to grant of financial approval/waiving off for repairing cost-reg.

Sir,
With is with reference to the subject matter i want to draw your kind attention towards the technical issues/problems noticed in your product i. E. Sony led tv which was purchased by the undersigned in the month of nov 2015
I am facing critical problems by your authorised service centre j. P. Electronics, plot no. 331 upper ground floor sector – 4, ghaziabad-201010 as under:-
1. I was lodge a complaint to your customer care thereafter a engineer has visited and stated that some technical problem is happen. The tv is to bring to the service centre for repair and paid visit fee/charge.
2. I carried the tv to the service centre than the engineer has stated that some parts is breakdown it is required to replace for stated charges around 7, 000/- to 10, 000. I have instantly requested that i have no lots of money so i cannot afford of huge amount.
3. The service centre has stated that ok they will repair the same with the three month warranty and cost is rs. 630/- and i agreed and paid rs. 630/- for repairing charge which was in my budget. The tv was again breakdown next day. I have visited again to the service centre with the same complaint.
4. They have stated that the financial approval is made only with 15000/-to 25000/- not to below.
5. The service centre has stated that the part is to be replaced, but i was again stated to them to file my request to the competent authority of sony india pvt. Ltd. To grant of financial approval/waiving off for replacing cost of parts. They have stated ok they will forward my request to the competent authority of sony india pvt. Ltd. To grant of financial approval/waiving off for replacing cost of parts. They finally called that the approval of the competent authority of sony india pvt. Ltd. Is not considered for grant of financial approval/waiving off for replacing cost of parts. I stated that but i cannot paid for the same and repair the same with the earlier payment is rs. 630/- i have told them do not replace the part without approval. But they did it without my consent and charged for rs. 5000/-. I am already facing lots of financial problems presently. I have no money for taking goods & valuable things for normal life.
6. But, i have told them i want talk to senior officer of the sony company consultation in the matter. However, they have not helped me for talk to senior officer of the sony company.
7. Every day, service centre j. P. Electronics called me and stating for paid the money with loudly, roughly, and threatfully. I am mentally disturbed due to this problems.
8. I have already told them i am not in position to paid a huge amount and not to replace, it can be repaired again.
9. Further, i am fully trust with sony product with any other product, than i using world class sony products.
10. Hence, due to my financial problem in present look in the matter and accord the approval for financial approval/waiving off for repairing cost one time. I am also requesting to do the needful in the matter please.

Your truly,

(Kavita)

Sony service center / technical team cheat customer
I have a complaint against sony service center "chaitanya electronic chinchwad pune."

One of my tvs klv-32r4 82 after 2 years o[censored]se suddenly started rebooting and flashing 6red lights. When i requested for a visit at sony helpline, chaitanya electronic sent an engineer (Charged 230rs only for visiting).

The engineer tested the tv and said the backlit is defective, trust me i can tell the backlit is ok just some issue with the power supply coz the backlit lights up, but can't help so i asked for a cost of the back lit. Here to my surprise, the service center replied that they are not getting backlight from sony so i will have to but the complete panel. Cost of backlit is 4000, but the panel will cost 12000...!!! It's like my cars carburettor is chocked so i need to replace the entire engine!

If sony is making profits like this then shame on this japanese brand!!!

Dear customer your service request id 39800251 is assigned to chaitanya electronics; shop no-18/19/20; gawade kunal garden; opp gawade petrol pump; pimpri; chinchawad link road; chinchawad; pune 411033; phone no:[protected] / [protected] / 98509935

P. S. Electronics, sony authorized service center, c/o143, thakre bhavan, zenda square, abhyankar nagar, nagpur-440014 (M. H) this is authorized sony service station. Last 2 month they not change the lcd screen. They just play with customers and misbehaved on under warranty, last 2 years replace 2 times screen with 60 days. This is just a useless service station.
Details:
Model no. Kdc-48w700c, serial no.4505965, customer name=amit pardhi, phone no.[protected]

Hi sony team,

As discussed with sandeep (Manager-sony), request to treat this as notice to move to consumer forum to redress the following problem related to sale of defective mobile phone to me.

The following are the details.

Purchased sony mobile phone from e-zone koramangala - bangalore for mrp of rs.52990 (On the box)/
Model name: sony xperia z5 and with warranty of 1 year.
But within few months i am forced to go the sony service center for repair.
During repair period no back up phone was provided to run my daily business and sony has taken 2 weeks to return the repaired phone.
Again i have to visit and return the phone for the second time for similar kind of repairs.
I returned the phone to the sony service center, with a request to either to issue a new phone or return the money.
Now it is almost one month over you are not willing to take any kind of action on my request.

Since this is a defective phone, i requested either for refund of the money or replace with a new modal phone, since this is model is already scrapped by sony due to its failure.

Hence consider this as a notice to sony that why i can’t i move to consumer forum to redress my grievance.

I am going to claim not only refund of money paid for the defective mobile sold to me but also additional compensation to the tune of 10 lakhs for giving unnecessary tension and trouble to a loyal customer like me for selling defective phone and also for highly irresponsible behavior of your team in addressing the above cited issue.

Again i will wait for a week for a positive response before i move to consumer forum.

Thanks and regards
C. Nagarajan
[protected]

Dear sony team,

We had purchased sony lcd tv from gautam electronics, opp. Preet vihar, delhi.
Model no - klv-32nx500in5 (32"lcd tv) on 12.01.2011.
We did the complaint in customer care and the technician said the mother board is not available in sony warehouse in just 6 years, bz sony has stopped the manufacturing of this product, so no spare parts are available.
We got surprised as the sony is the brand leader in the electronics and we had purchased this lcd with trust to sony services. But it is a hopeless situation with us now this lcd is a electronic waste for us.
As a brand leader with much higher prices than others, sony is poorer in their services.
I personally never recommend to my friend and colleagues to go for sony s products as they are just making the money and not able to maintain their brand equity.
This is injustice with a consumer as the lcd was purchased inr 35466. Why the consumer is facing such issues.
We need the immediate solution for this issue.

Complainant's goal: to repair or compensate for my lcd, if the spare parts are not available.

Preeti mandeir contact no-[protected]
Complaint location: india › delhi