Sony India Complaints & Reviews

Hi,

This is regarding service id 40429683.
I am sorry but I need to address regarding the frustrating service and customer care response. Last 2-3 days I have been told that service engineering will visit
my place but till date i dont find any such response.

The seniors people in customer care dont turned up for any assurance. Looks I am as customer been cheated in the name of service.
I have wastes so much time and money doing countless calls and getting no assurance.
I am sorry to say the product have been purchased just 1 year back and there comes a fault in display and I have been never expected such
fault from at least sony product. This is really a very bad experience I am facing .

please looks to resolve as as possible.

regards
mahesh singh
[protected]

My mobile phone Sony xperia xa f3116 purchas date 28 January 2017.my phone display problem don't repair service centers.my service center address LG -1B KANCHAN SAGAR SQURE POINT AB ROAD OLD PALASIA INDORE (M.P) 452003.
my phone imei no.
1st : [protected]
2nd : [protected]
please repair my phone company warranty.
my phone is not be demages...

Kdl -42w650a in5() sl no 4323879
this is the model no
42 inches led tv
remote not working
my mob no [protected]
this is happend from last 2 days
i tried to book through mobile but not succeeded
thats why i booked through this site
my address is
116 b sector 12 ukkunagaram visakhapatnam

We have purchased Sony mart LED TV feom Vijay sales office at Thane Ghodbandar Road on June 30, 2017.We have received TV on July 1, 2017.TV pur chased is smart LED TV 32 inches.No phone call is received from them.It seems that they forgot to install.The invoice issued is in my name i.e. Abhishek Vijay Gagpalliwar.My address D-4, Flat no 102, Rutu Estate CHS, Patlipada, Ghodbandar Road Thane West)-400607.My cell phone no is +91-[protected].

Dear Sir,

we are not able to connect the internet and mobile to TV. I have given complaint in 16/05/2017 . Complaint number 39488801. Till now problem has not rectified . No one is give proper Response in Customer care . every time they told me person will come with in 48 hours . But till now problem not solved.
please Replace the Product and send me new product same .
Regards..
Madhusudhan reddy

I bought sony l e d t v from ganesh electronics pondicherry on 26.06.2017. I was told that installation will be done in3 days. But even after 1 week no one has contacted or has come for installation. They got the amount so they ignore their installation service responsibility. I will not recommend sony to anybody.
Customer name m. Bala gopal
S. No 3017472
Contact no [protected]

I have above mobile imei [protected] from 29/12/2015, from the begning it has manufaacuring problem during the warranty period its sereen was not working for i had submitted it in service centre 4-5 times each time it was repaired and returned to m and last time itwas kept for almost 1n 1/2 month and assured me that now this will work propperly despite of several request it was neither replaced nor taken back by your service centre. Still i never misbehaved with them and relied on their assurnce. Now warranty period has been completed and again same problem has occured. I purchased your product knowing the brand name of your company. But it is ridiculous that you are doing such kind of act with me.
Therefore i request you to please take it back or replace it. My contact no. [protected]. Email id. [protected]@yahoo.co.in. Your reply is awaited.

Please reply as early as possible.

Thanking you

Regards

Shashi kumar jha

Yesterday on 30/06/2017, your company representative servicew engineer mr. Ankur install above model led tv at night.
I observed one white dot on screen in s/on condition of tv.
Regarding white dot in screen on s/on condition of tv i informed to mr. Ankur, servicew engineer and mr gaurav of croma, noida-logix mall-a135, logix city centre, unit no.-11, sector-32, noida.
Photo i have send to mr. Ankur
You are requested to pl change the above tv at earliest.
Date of purchase of tv 29/06/2017

Hi, I have purchased sony bravia Sony LED 102cm KLV-40W672E (Sony LED 102cm KLV-40W672E) from CROMA, Season Mall, Pune on 24-Jun-2017. It got delivered on 26-Jun-17. I got message from sony that New Sai Pune[protected] has been assigned for installation. I waited for one day for call from them. When I didnt get any call from them I talked to Croma customer care and Sony customer care about "I am not getting call New Sai Pune and When I am trying to reach them, not able to do so." Yesterday When I reached them they assured that my installation will get done by end of the day. Assigned personal Name "Akshay gujar" called my and told he will come by 8:30 evening for installation. When he didnt come I called him at 9:30 pm, he said he is coming, but didnt show. Today again i called him in afternoon and just now around 8 pm. And both the time he talked very very rudely. And When i told that I am going to complaint about your bad behaviour, he said go and do complaint.

Hello sony team..

I would like to share my recent experience with sony.

Myself big fan of sony products. From 2008 i purchased more than 10 sony mobile for me and all types of electronic device for my home of sony like tv, home thareter, camera.. Speakers.. Etc.

But in future i never purchase any sony products or never recommend to any one about sony...

In my last 10 yr i never get any problems form sony..

But this time 1st sony customer services center exp is become worst service experience in my life...

I have purchased sony xperia z5 dual on 4th march 2017, and with in 2 months i had faced the problem with my set. On 10th april i was not able to answer the calls even my phone touch was not working. I called up to customer service team and shared the issue and they ask me to install sony compainion to repair your software. I had done the things whatever they said. After 2 hours my phone got restart but the touch was again not responded. After restart it's work.. Many time network gone and it's come after restart..

Battery life is very bad in this phone after 100% charge it's only work for 4-5 hr.. And than again we have to charge.

Phone is getting heat very high. Every time phone temperature is near 50. C we can't hold in hand some time time it's heat to 70. C also...

Now about worst customer service center experience ever in my life.. On 27th jun 17. I visited chembur mumbai - 400071. Sony services center store regarding my phone and earphone repair...

I explan my issue regarding earphones mic and earphone button is not working and request than to repair my earphones.. And than explain about my phone issue...

Then sony center employee take my earphones and went inside back office and come back after 10min and sad that your earphones is not possible to repair because its damage.. But actually small plastic cover is removed from wire but they remove complete and directly say we can't replace...

In my earphones mic is not working and earphones button is also not working.. And they are saying it's damage.. I ask them to give me damage letter.. But the not ready to attend my phone problems also and left counter and move inside in. Back office and not come back...

Plzz ref attached video of my earphones and sony center experience.. Is really very bad image on sony goodwill...

I feel it is very big mistake if i know these type service related issues facing from sony i never bought sony product in my life and recommended to others also for sony product to buy.

It's not good i am not satisfied from the sony services and sony products. Please resolve my problem asap. Else i have to escalate the matter to higher authority

Regards
Rajesh kumar
[protected]

I had purchased xperia m4 e2363 in september 16. Phone has issues in ear speaker and mic since inception. Gradually ear speaker stopped working.

I approached service center where more than 10 days have passed and they are saying tomorrow, or day after tomorrow. Even quality of photos is not as demonstrated by the vendors. Even after spending 19000/- the phone is of substandard quality.

Further staff at service center are not very cooperative

I bought sony led tv 24 " and sony is only looting people, making fool by selling cheap product. I m very disappointed because there is only three year gone my tv damage. And your customer care executive says give service charge and visiting charge. What is dis nonsense.. Y your product so cheap. My sister also bought sony tv same problem arise and customer service executive says we will not only for one customer. Haraam ki kamaai kab tak khaoge haraamiyo..

Ticket id:[protected]
Sundrapandiyan
On 9may 2017 i brought sony xa1. On 21 may 2017. I got the complaint... And went to services center they updated software and same complain is repeat again on 27 may 2017 i went to center again and they had changed all my devies and gave on 27 june 2017... And the complain is reapting again and again so please... Changed my mobile pls

Dear team,

Nine days has been passed after logging a complaint to tv replacement.

Complain id = 40125083

One month back we have purchased 49 inches sonya bravia tv at 62000 rs and after one months got display issue.
Last sunday 17-jun-2017 technician visited and told there is and mother board issue and need to replace but we requested for television replacement.

Now nine days has been passed

Still i havent got any solution.

Every day i am calling to customers care and every day i am getting same reply that we havent hot approval. Even you people don't have escalation matrix.

Request you to provide me solution asap or give my money back.

Thanks
Atul
[protected].

Worst service we ever had from bijapur service center.. No prompt response and no one ready to take responsibility. Many of them are outside during working hours or they are on leaves. We did placed order for a adapter 1 month ago and not yet got confirmation of order placed after paying 50% advance amount. Manager is always outside during working hours.

Front desk lady is not smart enough to handle customer. Even she is too lazy to check emails or get updates from seniors. Looks like she is not happy with her job as i can see her frustration on work place. At last got connected with manager (Rahul a) who finishes his bank/personal work during working hours amazing..

5 star for sony service centre bijapur 586101 for wasting customer time. No value for time, no value for service, no value for sony

I want duplicate bill because the ink on that bill gone... I wish to send me duplicate bill.. Set name sony c5 ultra dual white colour urgent want and only tin number and invoice number is shown on that bill.. Tin no:-[protected] and my invoice number :-slf02a[protected]... Billing name : rahul... Buy it from croma select city mall... Purchase date 22 feb 2016... Iemi number :-[protected] imei 2:- [protected]... I want it urgent so send it on my id... [protected]@yahoo.in

We have purchased a sony laptop from ezone as follows: purchase date: 13/8/2016, brand:sony laptop, model:svp11213, serial no: 0000425. It started giving display problem from march, 2016 and have following repair history.

1. First service repair date by sony authorized service centre date:23/3/2017.
2. Seconf problem reported to ezone on: 18/4/2017,
3. 2nd repair date after multiple followup by sonny service centre: 19/6/2017.
4. 3rd compaint date to sony india: 26/6/2017

After second compliant, we have realized that sony india has discontinued selling laptops in india in 2014 due to quality issues. From repeated problems, its evident that this laptop too have quality problem. Our repeated request to sony india for replacement or refund are declined by their management. This machine is in warranty period and have again giving problem (Now with charging).

Last time repair took around 20 days as parts came from singapore. We cant take it for repair again and again and suffer inconvenience when its given for repair. We are also concerned that once warranty is over they will not repair further.

Hence we need refund, kindly help.

Sony channel always plays the kapil sharma show. For the entire afternoon only one show is telecasted. I would like to suggest that you should not only telecast one particular show but other shows as well. Even on weekends, what we find running on this channel is the kapil sharma show. And this is not the case for sony. Sony hd and sony hd+ telecast only kapil sharma show. Repeat telecast of daily soaps, cid etc should also be telecasted. Please do the needful.

I bought a sony tv led32 klv 32r302d1 from adishwar india limited marthahalli, on 22/12/2016. I noticed horizontal line on the screen on 25th april 2017. I gave a complaint to sony and the comlaint no. Is 39131459. An engineer from vigneshwar services bangalore, to whom the complaint was assigned came on 29th and mentioned that the screen is required to be changed. He this screen is to be imported from singapore and they would intimate us. They never bothered to intimate me and on my calling twice they said the part is yet to come. It is two months since this complaint is registered but no action has been taken. Today when i rang up sony they said the engineer will once again visit my house and take a fresh complaint. Hence i would like to register the complaint. Raghu

Athough i got the mobile on 23june 2017 ..from the customer care the same complain is repeating...pls help me to can same brand mobile...pls this is my 4th complain about it. ... Ticket ID:[protected]
SundraPandiyan
On 9may 2017 i brought sony xa1. On 21 may 2017.i got the complaint... And went to services center they updated software and same complain is repeat again on 27 may 2017 i went to center again and they had changed all my devies and gave on 27 june 2017... And the complain is reapting again and again so please... Changed my mobile pls