Sony India Complaints & Reviews

Dear sir,

We would like to inform that we have

Invoice no-sw-5410
Purchase date -19-may-2017,
43024059/sony mobile g3116/xperia xa1/ds/black,

My mobile touch screen getting problem touch not working properly it's create problem 2nd time i request to you please replace,

But not provide my phone last 40 day`s, in service center

So, we request to you refund our money at take it on priority base,

Recently, i brought the sony home audio system model MHC V44D from Vikash Electronics, Barnala(Punjab) on 19 jun 17.I lodge service request in customer care for demo, they told me that demo to be done within two working days from the date of purchase.Sony assigned me Sanklap Electronics, Patiala.Rep of the Sankalp Electronics came and told me that this type of music system he never seen, thatswhy he doesn't know about this product.After that i called so many times in call centre every time callcentre given me request id but no body came for demo and every time request id is cancelled by call centre, why i don't know.I also suggest to call centre that Barnala is equal distance from patiala and Ludhiana.Pls send rep from Ludhiana but management of the call centre never assign.Today I again rang to call centre and Call centre given me request id[protected] is assign to NRI Electronics, Gaziabad.Gaziabad is 400kms to Barnala and Ludhiana is 70kms from Barnala.I think my demo will never complited and my music system will kept as it is.

I complain regarding my sony xperia xa white but not any ans to to about this matter to till date i giong to service center 2 time and seen my phone conditions but every time i seen same problem back cover is not fiitng is ok i talk to mr jay, mr. Sailesh your service center responsible person and mr. Pares patel about my problems but he is not accept my request and hi said to me your phone is ok plzzz clacket this phone no i m not able to any actions for u i m calling company callcentre no 6 time and i mail to your company risponcibal perasn but not any reply to till date i m really eretad ane mantaly disappointed this matter i request to u plzzz sole my complain

Sony service centre which in kanpur under na name of suvtec swaroop nagar kanpur, i ask him sony 48kdlw700c ac adaptor what is the cost the guy says 4600 rs

And same part is in lucknow sony care which is in badshah nagar the cost of 48kdlw700c ac adopter is for 3500rs

Well being sony custmer is feeling like we are a curse why we brought sony led tv our home. I do regustered comolainy on 1st of july till date no no body have come to visit our home.

It would be highly apreciated if i can get best assistence hopping for better from the sony

Note: complaint no. Service request id 40516529 is assigned to suvitech - swaroop nagar; church road; kanpur-208002; phone no :[protected] / [protected]

Sir, we bought a tv sony bravia 43 inch at 25 th june and connected on 27th june now we have an idea to change to 49 inch can u replace the item. i need ur suggestion,
i much eager about ur answer kindly send the details for me at earlier
25.06.2017 at sathya agency
madurai
43 inch sony bravia (tremenduluos effect)
with bajaj finserv emi
12800 paid

First i was request to repair my sony led tv on 16 june. Repairing engineer come from f1 info solutions & services pvt ltd ; e2-223; shastri nagar at my home on 17 june (Service request id[protected]. Engineer told me my tv motherboard is not working, after long wait he change my motherboard on 1st july ’17. That day evening again my tv is not working. Then i complain again on 1st july ’17 (Service request id[protected]. He come again on 3rd july and told me again my motherboard is not working. I don’t know why they people change rejects part, i paid all payment. I am very tension regarding this. It’s is more than 20 days still not working my tv. I request but still not rearing. I am customer please help me.

Dear Sony would like to raise a complaint against your services.I Kavan Mehta have been purchased a Led TV on 18th of June from Vijay Sales Thane (Ghod Bunder) Thane and your people have still attended it for installation of TV and have already lodged a complaint to Vijay Sales but getting only answers from them that they would be coming soon.The Sales person from Sony person called up yesterday also (05.07.2017) and today also that they would come today the call was from Chembur but it's very irritating that the person could not reach Vikhroli even after 5 days of delivery.It;s very much Lethargic that such a brand gives such worst service.
Its a very bad experience, so would like to return your product.Every day I have to take follow up as if we have no other work, then after there is no solution. Take the product back and refund the TV cost dont want associate with u..mo

Dear Sony i would like to raise a complaint against ur services.I Dheeraj Kumar have been purchased a Sony Xperia XA Ultra Dual Lime Gold on 12th of February2017 from BASE 39 IMEI NO [protected] from the beaning it has manufacturing problem during the warranty period its battery was not working Properly its drain out very fast or So Much Heating & for This I had submitted it in service center 4-5 times each time it was repaired Software and returned to me and last time he will replace phone battery and assured me that now this will work properly bus problem was remain same now I'll submitted my cell phone again in service center so i request you to replace or swap my cell phone as it is under guarantee period. Please take some serious action regarding my complaint.
Bill Invoice no:- 3610
Product-SONY Xperia XA Ultra Dual Lime Gold
IMEI NO:- [protected]
Date of Purchase:- 12th Feb 2017

Dear Sony wuld like to raise a complaint against ur services.I mangesh Shinde have been purchaed a Led TV on 18th of June frm chroma vashi Navi Mumbai and ur people still not come for installation of TV and already lodged complaint to chroma bt still didnt get solution..and its very bad experience, so would like to return ur product.Every day I have to take follow up then after there is no solution.Pls same product take back n refund my tv cost dont want associate with u..mo no.[protected]
For ur reference attached bill copy.
Bill no.SLF02A[protected]
Product-SONY LED TV
Model-KLV-24P423D
Serial no-8503369

Hi,

This is regarding service id 40429683.
I am sorry but I need to address regarding the frustrating service and customer care response. Last 2-3 days I have been told that service engineering will visit
my place but till date i dont find any such response.

The seniors people in customer care dont turned up for any assurance. Looks I am as customer been cheated in the name of service.
I have wastes so much time and money doing countless calls and getting no assurance.
I am sorry to say the product have been purchased just 1 year back and there comes a fault in display and I have been never expected such
fault from at least sony product. This is really a very bad experience I am facing .

please looks to resolve as as possible.

regards
mahesh singh
[protected]

My mobile phone Sony xperia xa f3116 purchas date 28 January 2017.my phone display problem don't repair service centers.my service center address LG -1B KANCHAN SAGAR SQURE POINT AB ROAD OLD PALASIA INDORE (M.P) 452003.
my phone imei no.
1st : [protected]
2nd : [protected]
please repair my phone company warranty.
my phone is not be demages...

Kdl -42w650a in5() sl no 4323879
this is the model no
42 inches led tv
remote not working
my mob no [protected]
this is happend from last 2 days
i tried to book through mobile but not succeeded
thats why i booked through this site
my address is
116 b sector 12 ukkunagaram visakhapatnam

We have purchased Sony mart LED TV feom Vijay sales office at Thane Ghodbandar Road on June 30, 2017.We have received TV on July 1, 2017.TV pur chased is smart LED TV 32 inches.No phone call is received from them.It seems that they forgot to install.The invoice issued is in my name i.e. Abhishek Vijay Gagpalliwar.My address D-4, Flat no 102, Rutu Estate CHS, Patlipada, Ghodbandar Road Thane West)-400607.My cell phone no is +91-[protected].

Dear Sir,

we are not able to connect the internet and mobile to TV. I have given complaint in 16/05/2017 . Complaint number 39488801. Till now problem has not rectified . No one is give proper Response in Customer care . every time they told me person will come with in 48 hours . But till now problem not solved.
please Replace the Product and send me new product same .
Regards..
Madhusudhan reddy

I bought sony l e d t v from ganesh electronics pondicherry on 26.06.2017. I was told that installation will be done in3 days. But even after 1 week no one has contacted or has come for installation. They got the amount so they ignore their installation service responsibility. I will not recommend sony to anybody.
Customer name m. Bala gopal
S. No 3017472
Contact no [protected]

I have above mobile imei [protected] from 29/12/2015, from the begning it has manufaacuring problem during the warranty period its sereen was not working for i had submitted it in service centre 4-5 times each time it was repaired and returned to m and last time itwas kept for almost 1n 1/2 month and assured me that now this will work propperly despite of several request it was neither replaced nor taken back by your service centre. Still i never misbehaved with them and relied on their assurnce. Now warranty period has been completed and again same problem has occured. I purchased your product knowing the brand name of your company. But it is ridiculous that you are doing such kind of act with me.
Therefore i request you to please take it back or replace it. My contact no. [protected]. Email id. [protected]@yahoo.co.in. Your reply is awaited.

Please reply as early as possible.

Thanking you

Regards

Shashi kumar jha

Yesterday on 30/06/2017, your company representative servicew engineer mr. Ankur install above model led tv at night.
I observed one white dot on screen in s/on condition of tv.
Regarding white dot in screen on s/on condition of tv i informed to mr. Ankur, servicew engineer and mr gaurav of croma, noida-logix mall-a135, logix city centre, unit no.-11, sector-32, noida.
Photo i have send to mr. Ankur
You are requested to pl change the above tv at earliest.
Date of purchase of tv 29/06/2017

Hi, I have purchased sony bravia Sony LED 102cm KLV-40W672E (Sony LED 102cm KLV-40W672E) from CROMA, Season Mall, Pune on 24-Jun-2017. It got delivered on 26-Jun-17. I got message from sony that New Sai Pune[protected] has been assigned for installation. I waited for one day for call from them. When I didnt get any call from them I talked to Croma customer care and Sony customer care about "I am not getting call New Sai Pune and When I am trying to reach them, not able to do so." Yesterday When I reached them they assured that my installation will get done by end of the day. Assigned personal Name "Akshay gujar" called my and told he will come by 8:30 evening for installation. When he didnt come I called him at 9:30 pm, he said he is coming, but didnt show. Today again i called him in afternoon and just now around 8 pm. And both the time he talked very very rudely. And When i told that I am going to complaint about your bad behaviour, he said go and do complaint.

Hello sony team..

I would like to share my recent experience with sony.

Myself big fan of sony products. From 2008 i purchased more than 10 sony mobile for me and all types of electronic device for my home of sony like tv, home thareter, camera.. Speakers.. Etc.

But in future i never purchase any sony products or never recommend to any one about sony...

In my last 10 yr i never get any problems form sony..

But this time 1st sony customer services center exp is become worst service experience in my life...

I have purchased sony xperia z5 dual on 4th march 2017, and with in 2 months i had faced the problem with my set. On 10th april i was not able to answer the calls even my phone touch was not working. I called up to customer service team and shared the issue and they ask me to install sony compainion to repair your software. I had done the things whatever they said. After 2 hours my phone got restart but the touch was again not responded. After restart it's work.. Many time network gone and it's come after restart..

Battery life is very bad in this phone after 100% charge it's only work for 4-5 hr.. And than again we have to charge.

Phone is getting heat very high. Every time phone temperature is near 50. C we can't hold in hand some time time it's heat to 70. C also...

Now about worst customer service center experience ever in my life.. On 27th jun 17. I visited chembur mumbai - 400071. Sony services center store regarding my phone and earphone repair...

I explan my issue regarding earphones mic and earphone button is not working and request than to repair my earphones.. And than explain about my phone issue...

Then sony center employee take my earphones and went inside back office and come back after 10min and sad that your earphones is not possible to repair because its damage.. But actually small plastic cover is removed from wire but they remove complete and directly say we can't replace...

In my earphones mic is not working and earphones button is also not working.. And they are saying it's damage.. I ask them to give me damage letter.. But the not ready to attend my phone problems also and left counter and move inside in. Back office and not come back...

Plzz ref attached video of my earphones and sony center experience.. Is really very bad image on sony goodwill...

I feel it is very big mistake if i know these type service related issues facing from sony i never bought sony product in my life and recommended to others also for sony product to buy.

It's not good i am not satisfied from the sony services and sony products. Please resolve my problem asap. Else i have to escalate the matter to higher authority

Regards
Rajesh kumar
[protected]

I had purchased xperia m4 e2363 in september 16. Phone has issues in ear speaker and mic since inception. Gradually ear speaker stopped working.

I approached service center where more than 10 days have passed and they are saying tomorrow, or day after tomorrow. Even quality of photos is not as demonstrated by the vendors. Even after spending 19000/- the phone is of substandard quality.

Further staff at service center are not very cooperative