Sony India Complaints & Reviews

I have purchased a sony led tv (Model 50w950d) on 28th jan 2017 from reliance digital at jp nagar, bangalore.
In the month of april, the tv suddenly switched off and didn't turn on. Had registered a compliant with service reference # 39184307. The engineer came and replaced a part after taking over a week of time which is too much. First of all i am not happy about the tv getting this kind of problem just after couple of months of purchase.
Now i am getting color lines on the screen and unable to view anything on tv excepting those lines. Have registered a compliant with request # 40225795.
I am really surprised with on sony tv getting this kind of problems in such a short span of time. I am not happy with the product with these kind of problems after spending over a lakh rupees. There seem to be a defect with the product and i wont accept if any major part of the tv is changed this time and i dont have trust if the problem may reoccur. Please replace the tv as i am not happy with it as its caused multiple problems in short time within the warranty period.

I bought a smart TV of SONY in Aug 16 thinking of a great brand from Croma being the good electronic retail. It went faulty within 10 months and that to in a major way. Screen and motherboard was completely faulty. I talked/wrote upto customer care/CEO/MD of SONY and Croma and kept asking for replacement or extended warranty. It was of no use, they compelled me for repairing and finally after 10 days of waiting i had to get it repaired. Response is poor, customer handling is worst and substandard product being sold by SONY and CROMA India.

Want to log a serious customer service issue with Sony and its service centre. The service centre name is teknika electronics in dombivali east, Thane.
I have bought soundbar since 8 days but there is no one from service centre who has come to install and its lying unused. Have been trying their service centre number since last 8 days but no one picks up the call. The service centre owner rudely says that he is the owner and not installer.
Feel like m dealing with koryo instead of sony and really repent my decision to buy sony product. This is going to be escalated further because i know that this FORUM will not be taking my complaint.

The service centre has three numbers but no one will ever receive the call. The consumers have to be on this ###### mercy that some one will call and will wait for long but where will consumer go if no one assists. Its cost is 18000 rs. and its just a waste i believe. When called sony call centre they said they cannot take complaints of service centre and only way is to mail. Well we know how much that works. The number given is[protected]/85. No one will receive the call ever.

Please assist me on this issue.

I bought xperia xa on january 2017. The ringer volume notification is showing in between every time and the battery back is very low, the phone will turn off if it comes 15% or 3%. I had given my phone for 3 times in my nearby sony service care kottayam. They will just update phone software then gave back and said now it will be okey, but when i reach home and check for a wile it will be in the same previous condition and the problem is not solved yet.

I buy this phone on sunday 18th june 2017 and i was facing hanging problem from next day onwards now is just 23rd june 2017 how can i expect to use this phone for a month, everything was getting open by it owns without clicking.
When i try to get it power of it was not showing that option as well. It was blinking with notiifcation while i am attending call. It was worst experience with sony.

Dear sony,

I had purchased sony led tv klv-40r452a in5 sr no 4347853 before just 3.5 years before dated 21/12/2013 for my home use ar rs. 56, 900/-

But i regret to inform you that in last week suddenly this tv was off in running condition after that i called sony customer care vide service request id 39764174 which was attended by p. S. Electronics nagpur phone no.[protected].

After attending and checking tv by sony engineer he told that the mother board of tv has been gone and need to send tv at sony service station for changing the new mother board which estimate was around rs. 7000/-

Than i decided and given tv at your authorised service station p. S. Electronics nagpur phone no.[protected] dated[protected] for changing the new mother board with estimate was around rs. 7000/- after than yesterday i got call from p. S. Electronics nagpur phone no.[protected] that this mother board are not available at sony as well as its parts also discontinued by sony.

After hearing above statement of p. S. Electronics nagpur phone no.[protected] i was totally surprised that within purchase of 3.5 years how can sony discontinued this model mother board or its spare eventually its needed after 3~4 years after purchase of tv.

As you aware that the cost of this tv is rs. 56, 900/- which are not small for any middle class people and this product shown its quality in just 3.5 years.

I totally not agree with your service station that i could not get the spares or mother board from sony as well as it is not digestive statement as the cost of tv are too high.

My humble request to sony that please look in to this matter and make available the required spares or new mother board asap to save my loss of rs. 56, 900/- which are not affordable for any kind of middle class family in india.

Herewith i enclosed the purchase bill, job card & warranty card for your ready reference.

Hope you understood my concern about this matter & sony will come up with solution

Your customer

Shishir sadhankar
[protected]

Before 5 month ago i have bought sony xperia. Xa ultra mobile phone but during this time android version running is 6.0
Now i want to update my android version. 6.0 to 7.0 & also available on my hand set, but still no any notification come regarding android upgradtion so i call to customer care & talk with regarding android upgrading they told me due to some network problem u will not get notification & not able to provided notification our side. So my question is that why u hire technical assistants which will be unable to sent a notification regarding upgradtion what a poor service at last i will never & ever suggest my friends or any one to buy any sony products
Price is too high
Service provide very poor poor
Thks & regards
Ajay thakur

I write this mail with immense anguish & disappointment to state that my TV (Sony Bravia W80D Series) in less than a week of being installed has a major display problem. I have purchased two TV sets & one Home Theatre system from Vijay Sales, Andheri West, Mumbai around two months ago however the installation has happened only a week ago. I really wonder how can a globally branded organisation like Sony fail so miserably in quality control check because of which a customer who has paid almost INR 1, 50, 000 for Sony products has to face such a bitter & worst experience. I have contacted the Manager of Vijay Sales store & he has offered me service in terms of repair which is definitely not acceptable to me & under no circumstances will I let it happen. I am being extremely clear in my communication that if this device isn't replaced in 48 hours, I shall escalate the matter just not to the media but also make an appeal in the Consumer Court. Kindly do not treat this matter lightly as it might damage Sony's brand image to an altogether different level & I will in no manner be responsible for any consequences thereafter.

Sir, we purchased sony bravia led model kdl-48w700c on april 2016, it works one year one month after that it's not working. So we complaint to sony online. He told panel problem. After few days after we contact to sony bravia toll free number. They told panel cost is around 25000/-, they told warranty is over so it cost that much. Please give consesion sir tv works only 1 year. So please give us panel in free of cost please understand my problem

I have purchased this sony tv 46 inch at delhi from reliance digital pinnacle mall sec 10 dwarka delhi on 10 oct 2013. Within 44 months the tv screen has gone faulty within the picture jumping vertically at periodic intervals. A complaint was lodged with sony customer care vide complaint no 39992066 dated 13 jun 2017 at bangalore where i am presently posted. The mechanic informed that the panel had gone faulty and it would cost me rs 33000 to get it repaired. I fail to understand the quality control standards that sony follows because the panel of such a costly tv has lasted only for 44 months. It is requested the panel be replaced free of cost by sony india as a product costing rs 90000 is expected to have a technical life beyond 44 months specially coming from a brand like sony who has expected to be global leaders in television.
Ak jha
[protected]
[protected]@gmail.com

21.10.2016 I had purchase of Sony 32" LED TV, KLV-32R412DINS 4114917, with branded Sony against invoice no. 2924/1617/08172, copy attached from Khosla Lalbazar branch, last 5 days it was not working the TV due to main board is damaged as per your technical person's feed back and they told it will be replace the board. but I want to replace the TV as it is only 9 months and TV is not working.

It is highly request to you please...

Sir,
I purchased a sony xperia xa ultra dual (Graphite black) on 24.05.2017.in my phone having heating and charging problem, i made a complaint to sony service centre (Agartala, tripura west) on 05.06.2017 and handed over my phone along with invoice copy to the service centre for replacement. But the authority of sony service centre has not accepted my request in turn they booked a call for repair (St no aijpr2208qst001). On 13.06.2017 they tried to hand over my set after repairing. But it is found that more than 1 gb ram is exhausted due o repairing and only less than 1.5 gb ram is now available in the set. I refused to accept my mobile set for non-availability of its original features.
So it may kindly be requested to provide me a mobile set with its original features or refund the whole money immediately.
An early action is highly solicited
Yours faithfully.
Susanta ch deb.

I got touch problem at upper screen
I took cell in april last week within a month t showed up, i had my exams could not go at that time only, i went on june 1 and am even facing the same issue it's been 19 days still no response, and the customer care says the cell is with headquarters and they say to wait on arguing they said senior executive will speak within 8 hours.. Same they are saying since 5 days

I have brought the mobile sony xa1 for 19999 on 9 th may 2017... I have problem in the mobile that, automatic sound increased in incoming voice call, and automatically went the in silent mode, onces it switch off the problem is perement. I had complain to customer care on 20th may 2017 about the problem they updated the software... And the complain is repeat on 27th may onces again i went to customer care and give they said they want to given to the head quaters now then their no respons about the mobiles

We had purchased a sony bravia lcd tv from the nearby harsha showroom in the year 2013. It's been nearly 4 years since and the tv was working just fine, but since the past few days the tv is not working properly. I called the nearby sony service centre twice and waited for more than 5 hours today but no one came because of which i had to miss my important meeting today. I request that the company might take immediate action against this inconvenience or else i myself might have to take some action against this as my father is a lawyer, i hope that such inconvenience might not happen in the future, thank you

I have a sony mdr-xb550ap stereo headphone with mic.
Curently i am having a complaint about this mentioned headphone mentioned below
- left side low bass responce.

I have visited sony service station at thiruvalla sony authorised service center

But i am very disappointed by the technicians that they have not identified any complaint and they all are trying to deny the warranty due to less technical experience about the sony products or no experience at all.
Address:

Madonna care center
Door no. 120 (2), ward no-20, kuttathil building, thukalassery, m. C. Road
Kerala thiruvalla

Job no: j71500238
Date: 19.06.2017
Purchase date:[protected]

I need the warranty for the product i bought as soon as possible.
Kindly resolve my issue as fast as possible before my respect to the sony products gets lost.

I am planning to share this experience in social media to spread awareness among the customers.

Thanking you
Amal sudhan

I brought the mobile phone on 9 may 2017
I had complain about automatic silant and automatic sound increased in call... I had complain this about in customer care on 20 may 2017 they said it's software problem... And same complain is repeat again and on 27 may 2017.. I went to customer service again they said that they given to the head quarters... Since i did not got the phone

I have been purchase led from sony, with below details, during using it there is coming complaint of screen lining, double images, screen blank

Model no. Klv32ex330in5
Serial no:- 3293563,
Tollfree grivence cell:-[protected],
Sonyindia. [protected]@ap. Sony.com

Purchase detail:-
Thakur trading, chattarpur
S. No:- 825,
Book no.:- 17,
Dt:- 28/10/2012,

I have purchased an led 32 inch tv on 2016 it is within warranty now today the usb port is not working i cale dthe custoer care asked them to send techncian as it is within warranty they refused to send technician and droped the hon intentionally paese take action against the company hep m asap. My contact no is [protected] take action agaist the company asap thse bloody companies only know to snatch money from customers

I bought this cell & there was issue with the cell it use to switch off & restart again every 5 mins. I went to the service center after lots of complaining my cell was replaced & i had to ask for the stand by phone. Then after 3/4 days they replaced the cell & i got the new cell. But the again the same story & then email was not working they the cell back stating it has to be send to company's head office to update the software of the email. It again came back after 3/4 days the story doesn't end there again every day email use to stop working & i use to get the error couldn't sign in again i visited the center & now its the limit my keypad buttons are not working again cell is taken back & send to comany & i after paying for new cell have to use the old stand by cell that too after so much request i get the stand by cell. I just want my money back. This is the third grade phone sony company has ever produce.