Sony India Complaints & Reviews

Hi, My account is registered with mobile number [protected], day before yesterday you charged 49/- for premium account without my permission.

I did not authorize you for auto debit from my paytm account while registering. So need to know why you charged me 49/-
account email id- ram786.[protected]@gmail.com

This is serious case of Fraud and Cyber Theft. Please correct this and refund my amount immediately, else i am obliged to move to consumer court for relief...

Hello
We have purchased sony bravia les (Klv-32r412c) from esquiretech, mira road, thane, maharashtra on 13 october 2015.
Since 24th may 2017 my led is not starting so i called sony customer care service they sent one person to resolve our problem they came two days after we complained & charged 200 rupees and said that motherboard of led is not working to bring your led to our service center and it will cost around 7000 rupees
Which kind of service it is and what kind of product you are selling in the name of sony
We as a customer have full trust on sony as a brand and buy sony product just for that even though we are getting same product of different brand in cheaper price.
And this is what we get in return motherboard of led has stopped working just after one and half year of purchased date.
Please see to this issue and reply in which way you can resolve our problem, and what has to do further.

Thanks
Khushbu sharma
Email id: [protected]@gmail.com
Contact: [protected]

My sony bravia lcd tv is only five years old
Few days ago some lines are coming in display this is panel issue panel's price is 12000+
Sony is reputed brand and its lcd panel is not working 5 years
I bought this tv at 30000 and its failed completely.
Give me reason why i buy sony products
Give me solution
Kuldeepsinh jadeja
Mithapur 361347
[protected]

I had been facing a problem with the tv since 8th may already have registered a complaint for the same complaint id — 39353633, but there is no response of any one on the same since last 20 days, i have called sony many time they just assure that the complaint will be resolved in 2-3 days, whenever i call the service center they just hangup the call and other numbers are not working
Sony customer service agent are not able to speak in proper english even when english language is selected

Not update android and showing every time space issue, every time showing data full clear space. Please let me know how to update android in sony xperia c please please help me how to update and how to solve data space issue please help me for data issue so i can use all app easily. I need to update my android also i need new android in my sony xperia c

I submitted my Sony SBH80 bluetooth headphones for repair (Job no.:W[protected] on the 11th of May 2017 to Metal Tech (Sony's official service centre). I was told that i would get a replacement (it was still under warranty, less than a year since purchase) as repair of this product is not possible and it would take 4-5 working days. I called the service centre back after 5 days and was told that they had sent a mail to Sony asking them about the status of the replacement but they haven't as yet received a reply. I then called the Sony helpline to see if i could get any further information and was asked by them to call back in 48 hours as they had escalated the matter. I did call back after 48 hours and was told the same thing again to call back in 48 hours, this time assuring me that the matter would be resolved within 48 hours. I again called back after 48 hours and they still didn't have an answer for me except to call back in 48 hours. I then called the service centre where i was told that the model of headphone had been discontinued and they were waiting for Sony to tell them what to do.
Its now nearly 20 days and no one has an answer for me. It is extremely frustrating to call the helpline, explain your case again and again and get no meaningful answer. I have bought a product from Sony which wasn't functioning as the company promised, i would expect that they would honour their warranty rather than making the consumer run around hoping that i would get tired and drop the matter.
I'm hoping that i can get some assistance through this forum and get a replacement as soon as possible.

This is yuvraj singh mob. [protected] having sony xperia z3+ purchased rupees 25000 from authorized service center, now my phones left side touch not working well, some alphabets like r, f, c, and many others not works at all. I went to near service center and they do what they can do and lastly said u need to change your full display. And the cost is 7500. My question is that when my phone is never dropped not a single scratch nothing at all, then what is my fault, when i google this problem i found no. Of peoples who owned xperia z3+ is facing the exact same proplem so this must not be customer fault this is the device problem and its your duty to get rectify this rather to blame customer. I just want a serious action against sony.

I had lodge a service complaint on dtd 17 may 2017 at sony customer care at id 39498428 for tv repair, i have had received service persons contact details, but till today service person not visited & no any solution.
I have been in contact with sony service customer care unit, they also assured about service person, but still its not happened.

It could be lead to spoil a brand name sony service. I need why such delayed in service

It was very bad phone i am fed up with this in 1 year because of so many problems i will submitted 5 times in sony care but again its not work properly again same types of problem i am complaining for the replacing it or upgrading it but more after 7 days there was no response when i call to customer care then it can hold my call again and again and waste my more than 25 minutes but there are no answer of my question and again it will give me next date...plz sony don't cheat your customers.

Respected sir/madam,
I had purchased the KDL-50W900B smart tv from chromo store of Ashram Road branch in Ahmedabad, Gujarat back in 2015. At the time we were not in position to set the tv on the wall. At that time that two technician named Piyush whose mobile number is +91 [protected] and Mitesh whose mobile number is +91 [protected] said us that whenever in future you need to mount the tv on wall just call us back. I still have the Installation Service coupon with me and have attached the photo of same. And now in current scenario when I called Piyush one of the technician 3 days before, he said us that the installation charges 400₹ + stand charges 5000₹ need to paid for the installation.
After that I called the sony customer care number and depicted the above scenario, they sent a technician for evaluation and he said that the stand needs to be given by the technician who installed the tv and he went back. And today another man came named Sajid whose phone numbers are +91 [protected] and +91 [protected] came and took the photo of the tv and the coupon and said that he will check in the system. And after some time(taking about today) nearly after 1 hour he called back and said that he would is ready to install tv with some extra charges of stand and installation. And at last I am on this portal writing the scenario.

And another thing I had only got the tv and the table top stand during the delivery time with two 3d glasses, two remotes and the HDMI cable with the booket. There wasn't any wall stand or any of its kit in the box. And another thing that I remembered that from one(Piyush or Mitesh) of them said that they would bring the wall stand whenever in future I needed to mount the tv they would bring the kit with them.

InvNo : SLF02A[protected]. Product : Sony LED 127cm KDL-50W900B 3D.

Dear sir
I have purchased your product sony led kdl-42w700b having serial no 3254274. It goes non functional after 3years and three months. I have approached to the nearest authorised sony service center. On inspection they noticed led screen not displaying nothing. But power supply is ok. They told me to replace control panel that costs approx 23500/ rs. So high amount for repairing. My question to the sony industry is it failure technology that you have adopted. Or low quality control of parts. I have loosening all trust on your brand. My colleague brought same model of led. Having same fault appeared after one year of purchase. But luckily within the warranty period it was replaced. I t means there was some manufacturing fault of this model. Reparing cost is too high beyond my limit. Kindly help me to sort out my problem and retain trust in your brand. I have attached all details of my product as model* name serial no purchased date. Your service center name as jammu :-vista electronics h, no 526a gandhi nagar jammu tawi.
Contact person:-mr vikram
Mobile no:-[protected]

Customer name as me:- deepak kath
Ho. No 162 ambika vihar talab tillo camp jammu jammu and kashmir.
Contact no:-[protected]. At last my question to sony industry how come i refer to my friends & colleagues to go through your brand. I think u have degraded your quality of your products as of costs savings. Complaint logged with sony is[protected]. I have collected data from around 15 persons having the same problem nodisplay or black screen.in india. So i am requesting what to do next bcoz that want now approx 22000 rs to change the panel. What sony are doing with people of india. They are cheaters. Only to sell products then after to collect money from people. Kindly suggest me.

W/rdgs
Deepak kath

It is regarding my lcd tv at b-7-6 chander nagar ghaziabad. I contacted their vashali service centre for more than two months back. Your vaishali ghz centre representative came taken visiting charges and assured 2 months back to replace speakers and taken 2000 rupees as advance. But no body has turned up so far neither speakers replaced nor money refunded. On phone they are very alusive..

I purchased sony led tv model klv-32w622e screen size 80centimetre on date 14may 2017 from sony centre gurugram. But when i checked and measured the screen size at home i found the screen size is 73centimetre so it is wrong product as per specification. Please help me against i got specified products with correct screen size. My contact number is [protected]
Name:vijay raj dixit

Have sony xperia xa dual which i bought six months ago. Touch screen is not properly working and it got some patches on screen. Have still six months warranty period. Went to kg sony service centre at coimbatore they saying some reason and cannot claim from warranty and need to pay 4500/-for changing display. Then y they saying warranty guaranty etc etc... Have attached bill copy kindly go through it and i need proper soluton. Thank you

Hello,

I am using Sony Xperia XA Ultra Dual Sim mobile. I am facing lot of issues with the mobile. I mean Heating issue, then changing of back camera to from camera option is grade out, then battery drain. I am using the phone for last 3 months. Then I visit the service center for fixing the issue. They just format my mobile and give it to me. After that I am facing the issue "Screen Overlay Detected" then till now heating issue was not solved and touch was very tough after the update. Then I contact the online Customer support. They told me to again visit to the service center. Again I visit there. Again they just reset my mobile and give it to me. Again the issue is occurred. What Can I do now. Actually I am a huge fan of Sony. Past 5 years I am using sony mobile only. Me, My dad, My GF all are using Sony mobile. But now a days I really hate the mobile. If I touch the mobile ?I am not feeling good to use mu mobile. Every one suggest me to go to some other brand mobiles. I am also decide that. So for the last hope I messaging you. soon if it didn't solve I will be on another brand. Other wise just return the new mobile or refund the amount. Don't cheat the customer like your fake service center and you stupid support.

We purchased led 46" kdl-46w700 on december 2014. We had taken extended warranty for the tv on the date of purchase as well.

The tv suddenly stopped functioning on april 2016 with problems in its screen. We promptly registered a complaint with the local sony service centre. The tv was replaced by sony india on 27.5.2016 with a klv 48w562d. Now, on 5.5.2017 the tv, klv 48w562d, stopped functioning. Now there is only sound and no picture.

The tv, that we purchased for huge amount of about inr 75k was working as expected just for one year and even the replacement for it is encountering similar problems within an year.

This is extremely disappointing for me as a consumer, since my faith in any product from sony india is getting destroyed

Hi
I call to local servervice center to check my TV set "Sony Bravia"

"Service Center Name: Sree Laxmi Services, Service Center Address: Gopabandhu Nagar, PO - Charampa Bhadrak Orissa, Service Center Contact Number:[protected]"

They came and took Rs12500/- to exchange my TV set and provide me a Job card and tail me to get the new set within 15 days. But till now no service has provided. Now they are not attending my call.

Please Help me I am in big trouble.

Regards,
Barendra Nath Barik
[protected]

Hi sony,

This is in regards with my new phone sony xperia xa that i purchased in december 2016. Since then i was facing heating issues and 2 months ago the phone turned off. Then, i took this phone to the nearest authorized service center in lajpat nagar, new delhi as my phone is under warranty. They repaired and gave it back. But, phone didnt work and again turned off after few days. Then this time service center kept phone for a week and changed the mother board. But again it turned off and now phone is still with the same service center. I am seriously fed up with such kind of service. If the phone is not upto the mark, kindly swap the phone or refund my money. Purchasing this handset, considering it to be the latest one was my biggest mistake.
Kindly refer to the below mentioned ticket id's :
Job id's
28th march-w[protected]
18th april - w[protected]
10th may - w[protected]

Please check and get this thing resolved as soon as possible, or else i have to approach consumer court and social media to widespread about my experience with sony handset.

Regards
Anshuta tiwari
+91-[protected]
+91-[protected]

It is saddening that inspite of various complaints to customer care as well as to the sony authorised service centre at shastri nagar delhi regarding job no. J70792631 dated[protected], no concrete action has been taken to attend to our problem. It was only after assurance from the assistants at the service centre that the memory of the ps3 can be increased to 250gb, we left our ps3 at the centre. Now, after repeated calls from our side, the concerned incharge of the service centre seems least interested in solving our problem.

Dear sir / madam,

Reg. T v - sony 43w800 d purchased on 11th may 2017. From service they have alloted the service number 39405988. They have promised to come on 12th evening but till now no one is not turned back and they are telling coming in half an hour. Please look it in this matter.
This is not far how long we will wait.
Please let me know
Thanks
Mvns murthy