Sony India Complaints & Reviews

This is with regard to a Sony Camera HDR PJ340B I bought on 22nd Nov’2014 paying a fortune due to the passion for photography. But, within a year the camera started giving problems of intermittently getting out of focus and continuous shaking and due to my extremely busy schedule couldn’t take it to Sony Service Centre till Nov’16 when after submission I was told the same has been repaired and I collected it back after repair. As the nature of problem was intermittent, I did not observe the problem at Service Centre but when I took it for an outdoor shooting a week after collection the problem repeated and this time the shake was really bad.
Again I submitted to the service centre and I received a cost proposal from Jaypee Electronics, NOIDA for INR5768/- on 5th April’17 and inspite of my transferring INR2500/- as advance for repairs till this day I have not received my camera back after repairs.
I am completely dissatisfied at Sony as this is a case of integrity where I was fooled by saying that the camera was repaired and delivered back in Nov’16 in warranty period which now they are unable to post warranty inspite of my remitting the amount for about a month.
It seems there’s a major issue with the camera and Sony India itself is not competent to rectify. In such a scenario, I would urge for a replacement of the device at the earliest.

Respected sir/madam,

I like to watch kuch rang pyar ke aise bhi show but i cant able to watch it on night time shedule so i used to watch repeat telecasts at morning but i cant able to watch all episodes as sony tv cant air regularly on morning tme period like monday and friday. Please its humble request do air all the episodes regularly in morning.

The usb jack of our sony bravia tv is not functioning properly. After we purchased it, we did not get any demo regarding how to use the usb jack or watch movies from external device. When we connect the pendrive it says usb cannot recognize. Neither pendrive, camera or any other external drive is getting detected. Please resolve the issue as early as possible.

Contact: [protected], [protected]

Hi,
Its very unfortunate to share on customer services of Sony. I believe, Sony provides one of the best quality service across the world but its really the service which I have experienced was broken my heart.
Summary, I bought a new TV and contacted customer service on 29th April-17 for installation at Warangal -TS, but says there is no service in Warangal. Moreover, the way they said and spoken its really sounds like very hard and unsatisfactory service as I was trying to request them to help me with an any alternatively but keep says try googling and help yourself, if something googling will solve these queries then why would customer will contact customer service. Couple of words used by the executive which are really unacceptable and the way disconnected the call in the middle.
Very important thing is, I found there is an authorized Sony service center is available in Warangal. As a customer I would request you please provide a valuable justification to avoid such annoying service from Sony to any customer and if something is likely then what is the point to sell the products to such locations and assures the services all over the India.

I bought a sony xperia c4 dual on nov 2015, during the warranty period the touch malfunction problem occurs with in 4 months and sony service center replaced touch under warranty. After that the same problem occurred on june month and they again replaced under warranty. Now the same problem occurs but they are does not considering me because my warranty expired. There is a problem in xperia c4 dual as manufacturing defect. But sony does not understand this. Their poor quality of their spares and service the problem raises again and again. Now they are estimated rs.5000+ for my device service.
"dear mr. Dheeran siva sakthi,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your e-mail dated 25th, 26th april 2017, regarding your sony xperia c4 model: e5363, imei number: [protected] purchased on 12th november 2015.

We understand your concern towards service of your handset.

We would like to inform you that, the product was inspected for post-sales support, vide job no: w[protected] by our authorised service centre – m/s. K. G electronics, coimbatore.

On inspection of the product, it was found the front cover assembly of display unit and loudspeaker needs to be replaced for satisfactory working of the set.

Sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, a failure may happen in the electronic products, in the course of time. As per the normal process, for newly purchased sony products, the company provides a 12 months warranty cover to support customers for any chance failures during the warranty period.

The service estimation is rs. 5454.

We would request you to contact the service centre and to approve the estimation for further service support.

We regret that we are unable to comply with your request to consider this service free of cost. We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With warm regards,
For sony india p. Ltd.


Velan
Customer support executive
Customer centric division-chennai."

Sir, I have purchased Sony Bravia 32 " LCD in 2010 from Sony Centre of Meerut.(32"LCDTV). Now multiple wrinkles develop across the Screen. Also from yesterday onwards a bubble like smoky eruption developed across the screen and it is spreading rapidly and picture is having white back ground.i purchased the TV at a cost of Rs.32, 000/- and well protected with voltage stabilizer. It is highly disgusting to know that your service centre seeks to charge around 15, 000/- rupees to set right this problem. What I can make out from other complains on sites that even others are facing same problem in this made of 2010 make, thus making it obvious that it is a production fault. You must take steps to take back our faulty products and save customers from the unnecessary problem.
R.N.Govil, Meerut, [protected]

I have given my sony vio laptop for repair as the keyboard was not working at m/s digital care bhubaneswar which is the authorized service centre. The laptop was handed over vide job no - J62653942 dated 19.10.2016. Advance given rs 5000/-. After two months in dec'16 one day i found that the service centre was locked permanently. The service centre did not feel to inform also and return the laptop and advance amount. After telephoning various person the advance amount was returned after two months follow up in the month of feb'17. Since then i have been following up for return of laptop with the kolkatta centre who is not responding to my mail. Already 6 months have passed since i have deposited the laptop i am yet to get back.
This is nothing but harrasment to the customers.
Request to take action against m/s digital care and ask to return my laptop immediately.

Respected Sir,
I purchased Sony xperia z5 on 03/05/2016, as per store manager told the product will be one year warranty from the date of purchase, now my handset have some problem I visited to service center but they are saying that it's not under warranty that to still 1 1/2 month is remaining n wt he's saying means the handset has already activated in the year of 2015 but when I was purchased it's a box piece that to I purchased on may 2016. I've attached the bill here plz check n give me the solution whose fault it's, if not then I'll register a case in police station or in court on both Sony company as well as the store Please give me the response as much as possible.

Thanking you

Dear sir

I bought sony 40 inch led tv on july 2016. When i was shifted my house, i have to do wall mounting tv at that time tv was fell down. And display was broken. Then suddenly i contact your service department, they told display broken, you have to pay 100% service charge.
I request you kindly reduce my service charge from rs.14000/-. Please give atleast 50% to be reduced.
My service provider digital vision, alwarthirunagar, chennai. Job no. J70427486 dt.16.02.2017,
I am from sony family for the past 15 years, i am using sony tv, sony mobile and also in my friends house only using sony tv.
Sir i request you to please reduce my service charge and release my tv to my home. Due to this big amount i did not pay and get the tv till now. Please sir.
Regards
Thiruchelvan
[protected], chennai
[protected]@yahoo.com

Sir

i buy SONY TV KDL-43W00D Last year in may month but before one week my family watching tv and suddnly on tv lining found i complint sony tv customer care service request id 39044693 but TV aloso under warrenty period but sony tv reply me as your tv damage from your side so will not cover in warrenty but sir i am 1000 % sure there is no any scratch on out side screen and suddeny lining found on tv Screen i am not understand damage . please help me as price of tv is 66990 rs now sony tv demand around 23000 rs for repairing screen please need your help on urgent
my email id mahendra.[protected]@ril.com

Hello,

This is inform you that i had purchased experia xa 2 months ago & from last two weeks i am encountering an issue with phone heating & unable to charge while connected charging instead the battery is draining at the time of charging.

With this issue i had went to authorized sony service center nearby at vashi at sri sai electronics i am attaching the further details.

This was the worst experience i had ever in my life while conversing to the staff over there. Initially when i had visited on saturday 17th april 2017 the staff who had verified my phone had requested to come on monday as the stand by phone is not available at that point of time & asked if i want to take a back up of the data. I informed him don't worry about the data back up as my phone is synced online, but still he asked to bring the phone on monday & refused to take my request. I had no other option to take back the phone & at that time the heating issue was normal.

After few days the phone started getting heat badly & unbearable to hold the phone in hand or put in pocket, also i felt i may have any health issue for the same, hence i visited store on april 24th 2017 & the same guy verified the phone and stated to get the stand by phone over the reception counter, at the reception counter there was one lady she stated me that system is not working so they wont be able to verify the phones warranty info & they will not be able to take my request, when i further insisted she stated that the maximum what we can do is we can take your phone & for the standby i need to come again next day or they will call me when the standby is available. I informed her that this is the second time i am visiting for the same & you need to do something for me, may from backend if the system is not working, that lady bluntly replied stating on the first visit it was my problem that i wanted to take the data backup i informed her i never stated i want to take the data back up & you are giving me false information she further replied rudely "aapko samjhta nahi kya abhi kuch nahi hoga apko jo karna hai kar lo" then i asked to speak to the manager there one more staff was there he stated that manager is not available now & he is not sure when the manager will be available, as i had already waited from 1 pm to 2 pm for the lunch time, that staff told me rudely that manager does not have any timings & manager is not answerable to me & i don't have any rights to talk to the manager, he even told me he will call to the police i was literally shocked why police interference was required, i was just asking for explanation why they cannot proceed & as per me there answers were lame as system is not working, as a customer whose problem is this if your system is not working & i am wasting my second visit as a fool & iwas very much need an explanation for this. I informed him that i have complete rights to ask for manager when you guys are not able to answer me nor you have any explanation for the same i did informed them your manager must have much more information then you & may be he can do the needful.

At the same time i was trying to get the warranty details from the call center but unfortunately call center person was also not able help me in any situation. Then i happened to talk to the manage over there this gentle man so rude, so unprofessional, so pathetic way of talking asking me to come to his cabin and he wanted my phones to be kept outside i asked him why you want my phone to be kept outside, he stated that you might record our conversation, i informed him i want to record this conversation as i dont believe you guys any more as you have already threatened me for calling police and all & what if you will say i never visited. I had no other option to leave the store as these people were wasting my time at the same time i had placed a request to the call center person regarding the issue. I had asked to email id to register a complaint, but as per call center person there is no such email id to register a complaint.

I hereby wanted to inform you that i want a to register a complaint for the behavior of the service center staff as no body has a right to waste my time & play around and also threatened me of police. I really don't deserve this kind of treatment after spending my hard earned money in purchasing the product from sony. I am not sure what would be your next plan of action on this, i want you to provide me a solution for the same & also an explanation for this kind of behavior, i also don't wish to visit that store again. Here is the ref number provided by call center person 1-[protected] this may help you to get the further information.

I would also like to inform you that if i am not getting a proper solution on the same i have to seek a legal action for this matter & if any thing comes under civil or consumer rights i will proceed further. I hereby notify you the same.

You may call me at +91 [protected] & my email : [protected]@icloud.com

If i am not available on phone i would request you to please email. I am looking forward for a solution.

Thanks
Shabbir qureshi

I had given my ps3 controller for repairs that was still under warranty but not only was it rejected but it was also not replaced over the excuse that the warranty only covered the controller for 6 months i am disappointed and i feel very cheated by Sony. I had submitted my ps3 controller on 19th and on 20th i got a call saying it can't be replaced the call centre is also useless not helpful at all they told nothing could be done about the controller at all!

Please don't buy Sony phones from other country if you stay in Inda because there will be no service provided by Sony in India if you buy Sony phone other than India
Even if you want to pay for service Sony will not accept that too
So if you buy Sony phones from other country and face any problem in India you not get any help to solve any problem
Than your costly phone will become just a useless box

My problem is just a dust in camera from inside but Sony can't help

I purchased a sony 46" led tv at bangalore seven years back. It was working perfectly. A month back the tv developed problem and the sony representative in mysore, roshan electronics identified the problem and said that the complete panel assembly has to be replaced and it would cost rs. 33000/-. Accordingly i paid an advance of rs. 10000 to roshan electronics. I have been chasing them since then and they have stated that the spare is not available even at bangalore or probably delhi. It may have to be procured from singapore.
Hence no tv for my family and i since the last one month. Is this the way sony corporation manages its supply chain.

Air commodore ki ravi, avsm vsm
Indian air force. Mobile no. [protected]

It's been 2 and half years I got this tv. When we are getting lines on tv when it's having warranty servicing guys used to come and check. They told it's problem with cable not with tv. Now after expire of warranty they observed everything keen and now they are telling some ants went into the screen so these lines are appearing and it 'll cost rs[protected]. What should I do now.

We purchased the Sony Bravia, a year back. Lately, some problems were observed.For the past 2 days, the TV is not functioning, even though the power is proper. The attached set-top box is showing light, while there's no light in the television set.
We also tried to contact the Customer Care through phone, but due to some technical glitches, it's not responding. Kindly see to it, and send some help at earliest.

I raised a complaint 38995563 for KDL-42W900B 3D LED Smart TV- Display panel problem in Sony, but no physical damage/crack/scratch on the TV. Sony technician visited my place and told damage has occurred in the internal display panel of the TV. Not sure why the Sony display panel is so delicate that even with soft items the panel gets damaged. After spending 73000 rupees customers are not fools to damage the equipment and spend other 27954 for display panel.

1. My LCD TV started giving double images and the same is complained to Sony customer care center on[protected]. They sent an authorized engineer to che k. He asked to change display panel and took Rs.1000/-advance in the name of authorized Sony Service center Krish Electronics on 5th April 2017. Since then there is no action taken from their end. When I called back 8 days back, customer care center informed me that the part will not be avilable any more. This is highly disgusting. We believed in quality of product and service of Sony considering it as a very reputed company. But this kind of attitude towards service issues is highly unacceptable. I expect immediate resolution by replacing with LCD panel or replace my TV with new one free of cost if they cannot provide service for a product bought on 16th June2012 which is less than even 5 years old.

Dear sir,

​kind attn:​ ​mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that i am facing with my sony tv, i have decided to buy sony, as i still believe that in sony products and the reliability.

The reason for attaching the same is to explain once again what i am looking / expecting from sony. I am not writing letters to obtain discount 25% on new purchase, i was expecting sony company to take up the complete repair charges for the manufacturing defect and prove that you are customer centric.

Expecting that sony will consider my request as one time and approve the same.

Thanks & regards,
Vinodh kumar

— forwarded message —
From: vinodh kumar
Date: tue, apr 11, 2017 at 3:38 pm
Subject: feedback from sony india customer — ref # 'sonyindia=[protected]' fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com

​​

​kind attn:​ ​mr. Kazuo hirai,
President and chief executive officer
Sony, inc

Sub : 'sony india=[protected]' fw: 'sony india=[protected]'fw: 'sony india=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early display failure — action required for replacement

Dear sir,

Greetings!!

Hope you remember me and still working sony team for an amicable solution for my sony bravia.

My name is vinodh and am one of your customers from india who placed tremendous faith on the value, quality, reliability and premium over competition which sony commands worldwide in the consumer electronics sector.

This mail is in reference to the letter dated 4th april ref no – 38668070 and subsequent discussion with sony service head, newdelhi.

This comes as a surprise to me.in spite of repeated explanation to your team at various levels about the product failure email dt 21st, 22nd, 29th & 31st march 2017, all i get from them is empathy and no one is ready to accept the failure in the product and not ready to consider the same under free replacement.

Stated earlier in my emails to your company the reason for buying the sony products is for its quality and customer centric approach. However, in my case both of them seems to be a failure. The loyal sony customer is getting punished for your company’s manufacturing defect.

Attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue resolved.

Quick case detail:
Model : sony bravia 40r 482b bearing s. No # 3282687
Problem : premature display panel failure in short span.
Purchase date : 9th july 2014
Warranty : 2.7 years (Since, it has worked only 5 - 6 months only, rest are idle due to my official travel)
Root cause of failure : unable to identify (No external hit, no damage, no power fluctuation)
Justification of failure from sony : sony can fail anytime being electronics item.

Need clarification :
How come a display panel failure occurs at this early stage?
Is sony designed to fail display panel, mother boards, immediately after warranty expired as explained by your sony qualified technicians / branch in-charge?
Since, there was no external / internal damage and any symptoms of failure. Assume this is could some assembly defect and hence failed.
I purchased this television under hyundai program of rs. 37, 000/- within 2.5 years your are giving repair estimation of inr 20, 000/- which is almost (50%) higher than purchase cost.

Being a sony loyal customer and crazy in sony products, escalating my premature failure to top management for either replacement (Or) fair prorated basis settlement to be with sony family. Trust, sony will support my case as goodwill basis considering efforts and faith in sony.

For the premium i paid, i believe i did not obtain the worthwhile component life.

Once again attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue resolved. I request you to review the mail thread correspondences cited below and consider either replacement of display panel free of cost (Or) a fair, prorated settlement.

Pls let me know if you need any additional information / details.

​​

Thanks & regards,
Vinodh kumar
M. +[protected]
Email: [protected]@gmail.com

— forwarded message —
From: vinodh kumar
Date: mon, apr 3, 2017 at 11:32 am
Subject: fwd: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com

Dear mr. Kazuo hirai,
Ceo, sony inc.,

Good morning sir!!

I hope you had gone though all my email correspondence regarding my sony bravia 40" television and its premature failure of display panel in 2+ years.

I personally request you to advise the concerned and replace the same at the earliest. Its very difficult to live without tv in modern days. My wife and 2 years kid are feel quite bored & depressed. Since, its being 2 weeks of my tv failure.

Ps : the subjected television is purchased through hyundai motor india limited and sony invoiced more than 6000 television through this program. Kindly request you to consider my case as a good will basis and replace the same.

You can reach me @ +91 [protected] for any additional information / discussion.

Looking forward your extended help and support in this regard.!!

Apologies for quick remainders.

​​thanks & regards,
Vinodh kumar
+91 [protected].

— forwarded message —
From: vinodh kumar
Date: fri, mar 31, 2017 at 3:35 pm
Subject: re: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: sonyindia. [protected]@ap. Sony.com
Cc:"kakar, rajat", ​​kazuo. [protected]@sony.com, lisa gephardt, [protected]@ap. Sony.com,"ploner, karin", yuva raj

Dear ms. Susmitha,

Thanks for the prompt response and am happy to hear such positive response for sony​ global​.

Herewith attached copy of purchase invoice for your quick reference.

Pls let me know, if you need any additional details.

Thanks in advance!!

Regards,
Vinodh
+[protected]

On fri, mar 31, 2017 at 9:56 am, sonycare wrote:
Dear mr. Vinodh,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your email dated 29th march 2017 addressed to the head of service regarding your bravia television model: klv-40r482b, serial no: 3282667.

We understand your concern towards the service of your television.

We would request you to send us the scan copy of the purchase invoice and the warranty card for further assistance.

Thanking you and assuring you best of our service support always.

With warm regards,
Sony india p. Ltd.

​​
P. Sushmitha
Regional customer relation
Customer centric division – chennai

—
Regards,
Vinodh

Sent from my sony xperia™ smartphone

—
Regards,
Vinodh

Sent from my sony xperia™ smartphone

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To atsushi. Konno.., info127
​kind attn :
​ ​atsushi konno
​ ​public relations and investors relations department
​ ​hitachi, ltd.

​dear sir,

Pls refer the below email communications and let me know, if you could help me in possible ways?

Thanks!

4 attachments


Vinodh kumar
Attachmentsapr 18 (2 days ago)

To roche. Mediarel.
Hi,

Can you support on my below request?

Regards

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To media. Relations

Attachments area

Vinodh kumar
Attachmentsapr 18 (2 days ago)

To nicole. Seligman, tadashi. Saito, shoji. Nemoto, tomoyuki. Suzuki, kunimasa. Suzuki, kunitaka. Fujita, masaru. Kato, takaaki. Nimura, kanemitsu. Anra., mitsuaki. Yahagi, peter. Bonfield, tim. Schaaff
Hi team,

Escalating my issue to top management for an amicable solution.

Regards,

5 attachments


[protected]@sony.com
Delivery has failed to these recipients or groups: tadashi. [protected]@sony.com the...
Attachmentsapr 18 (2 days ago)

Vinodh kumar
Attachments12:30 pm (23 hours ago)

To patricia_arias
Hi arias,

Greetings!!

Can you support on my below request?

Understand that nicole seligman is no longer working at sony and hence, seeking your support

Regards
Vinodh kumar

— forwarded message —
From: vinodh kumar
Date: tue, apr 18, 2017 at 2:31 pm
Subject: fwd: ref # 'sonyindia=[protected]' fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com, osamu. [protected]@sony.com, [protected]@sonyusa.com
Cc: "sonyindia. [protected]@ap. Sony.com", "[protected]@ap. Sony.com", "ploner, karin", lisa gephardt, "kenichiro. [protected]@sony.com", "kenichiro. [protected]@sony.com", "kakar, rajat", "ricarda. [protected]@sonydadc.com", rama chandran, yuva raj

Dear sir,

​kind attn:​ ​mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that i am facing with my sony tv, i have decided to buy sony, as i still believe that in sony products and the reliability.

The reason for attaching the same is to explain once again what i am looking / expecting from sony. I am not writing letters to obtain discount 25% on new purchase, i was expecting sony company to take up the complete repair charges for the manufacturing defect and prove that you are customer centric.

Expecting that sony will consider my request as one time and approve the same.

Thanks & regards,
Vinodh kumar
M. +[protected]

— forwarded message —
From: vinodh kumar
— forwarded message —
From: vinodh kumar
Date: mon, apr 3, 2017 at 11:32 am
Subject: fwd: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony bravia 40"led tv - 40r 482b - early display failure — action required for replacement
To: kazuo. [protected]@sony.com

Dear mr. Kazuo hirai,
Ceo, sony inc.,

Good morning sir!!

I hope you had gone though all my email correspondence regarding my sony bravia 40" television and its premature failure of display panel in 2+ years.

I personally request you to advise the concerned and replace the same at the earliest. Its very difficult to live without tv in modern days. My wife and 2 years kid are feel quite bored & depressed. Since, its being 2 weeks of my tv failure.

Ps : the subjected television is purchased through hyundai motor india limited and sony invoiced more than 6000 television through this program. Kindly request you to consider my case as a good will basis and replace the same.

You can reach me @ +91 [protected] for any additional information / discussion.

Looking forward your extended help and support in this regard.!!

Apologies for quick remainders.

​​thanks & regards,
Vinodh kumar
+91 [protected].

— forwarded message —
From: vinodh kumar

Attachments area

[protected]@am. Sony.com
[protected]@sonyusa.com the e-mail address you entered couldn't be found...
Attachments12:30 pm (23 hours ago)

Vinodh kumar
Attachments12:35 pm (23 hours ago)

To patricia_arias
Re sending!!

Attachments area

[protected]@sony.com
[protected]@sony.com the email address you entered couldn't be found. Plea...
Attachments12:35 pm (23 hours ago)

Vinodh kumar
Attachments5:00 pm (19 hours ago)

To kunimasa. Suzuki
Hi sir,

Attachments area

Mail delivery subsystem
Address not found your message wasn't delivered to kunimasa. [protected]@sonymobile...
5:00 pm (19 hours ago)

Vinodh kumar
Attachments5:01 pm (19 hours ago)

To nagayamaosm

Attachments area

Vinodh kumar
Attachments5:02 pm (19 hours ago)

To nishimuraakr

Attachments area

Vinodh kumar
5:15 pm (19 hours ago)

To kunimasa. Suzuki

Final-recipient: rfc822; kunimasa. [protected]@sonymobile.com
Action: failed
Status: 5.0.0
Remote-mta: dns; jptosegrel01. Sonyericsson.com. (124.215.201.71, the server
For the domain sonymobile.com.)
Diagnostic-code: smtp; 550 rule imposed mailbox access for this user is refused: user invalid
Last-attempt-date: wed, 19 apr 2017 04:30:32 -0700 (Pdt)

— forwarded message —
From: vinodh kumar
*​kind attn:​ ​mr. Kazuo hirai, *
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on
Date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e
Series) that i have bought recently (14th april 2017) for my parents.in
Pite of all the hard ships that i am facing with my sony tv, i have
Decided to buy sony, as i still believe that in sony products and the
Reliability.

The reason for attaching the same is to explain once again what i am
Looking / expecting from sony. I am not writing letters to obtain discount
25% on new purchase, i was expecting sony company to take up the complete
Repair charges for the manufacturing defect and prove that you are customer
Centric.

Expecting that sony will consider my request as one time and approve the
Ame.

Thanks & regards,

*vinodh kumar*

M. +[protected]

— forwarded message —
From: vinodh kumar
Date: tue, apr 11, 2017 at 3:38 pm
Subject: feedback from sony india customer — ref # 'sonyindia=[protected]'
Fw: 'sonyindia=[protected]'fw: 'sonyindia=[protected]'batch problem - sony
Bravia 40"led tv - 40r 482b - early display failure — action required for
Replacement
To: kazuo. [protected]@sony.com

​​

*​kind attn:​ ​mr. Kazuo hirai, *
President and chief executive officer
Sony, inc

* sub : 'sony india=[protected]' fw: 'sony india=[protected]'fw: 'sony
India=[protected]'batch problem - sony bravia 40" led tv - 40r 482b - early
Display failure — action required for replacement*

Dear sir,

Greetings!!

Hope you remember me and still working sony team for an amicable solution
For my sony bravia.

My name is vinodh and am one of your customers from india who placed
Tremendous faith on the value, quality, reliability and premium over
Competition which sony commands worldwide in the consumer electronics
Ector.

This mail is in reference to the letter dated 4th april ref no – 38668070
And subsequent discussion with sony service head, newdelhi.

This comes as a surprise to me.in spite of repeated explanation to your
Team at various levels about the product failure email dt 21st, 22nd, 29th
& 31st march 2017, all i get from them is empathy and no one is ready to
Accept the failure in the product and not ready to consider the same under
Free replacement.

Stated earlier in my emails to your company the reason for buying the sony
Products is for its quality and customer centric approach. However, in my
Case both of them seems to be a failure. The loyal sony customer is getting punished for your company’s manufacturing defect.

Attaching all email communications that i have had at various levels. Reaching out to you with a hope of getting my issue

Thanks & regards,
Vinodh

Hi,
I have purchased klv - 49w672e led smart tv on 2nd april 2017, within 3days from purchase date we found back light emission on both corners and decided to check in sony showroom outlet and noticed no back light emission in other models in same series and so i log a complaint about this issue and surrender my smart tv to the sony authorised service center (Job sheet no j[protected] on 8th april 2017 (It happen within 7 days from purchase date) and i informed to service center it will be a minor or major issue i need replacement.
Last week service engineer called me and informed replacement process in progress and within 5 working days will get the new led tv
But suddenly yestarday service engineer called me and informed replacement is not possible, it's a minor issue not a problem
I compared the same model series and raised a complaint about this issue also we won't found the same issue in other model in same series in sony outlet, then why the service engineer won't agreeing this.

Only thing i need to know, service engineer won't spend his money and buied the product, i buied with my money so as a customer in need satisfication
Completely disappointed almost 11 days over no input from service end
Whenever i cal to service center, informing me it's in progress, need to wait how long i need to wait
Dropped a mail to service head no reply, called to customer care and informed no response.
Wrost wrost wrost service, this is the way to treat a customer
Kindly notice the issue provide replacement if not i won't get the product from service center
Regards,
Jaikumar