Sony India Complaints & Reviews

Respected Sir,
I purchased Sony xperia z5 on 03/05/2016, as per store manager told the product will be one year warranty from the date of purchase, now my handset have some problem I visited to service center but they are saying that it's not under warranty that to still 1 1/2 month is remaining n wt he's saying means the handset has already activated in the year of 2015 but when I was purchased it's a box piece that to I purchased...

Dear sir

I bought sony 40 inch led tv on july 2016. When i was shifted my house, i have to do wall mounting tv at that time tv was fell down. And display was broken. Then suddenly i contact your service department, they told display broken, you have to pay 100% service charge.
I request you kindly reduce my service charge from rs.14000/-. Please give atleast 50% to be reduced.
My service provider digital vision,...

Sir

i buy SONY TV KDL-43W00D Last year in may month but before one week my family watching tv and suddnly on tv lining found i complint sony tv customer care service request id 39044693 but TV aloso under warrenty period but sony tv reply me as your tv damage from your side so will not cover in warrenty but sir i am 1000 % sure there is no any scratch on out side screen and suddeny lining found on tv Screen i am not understand...

Hello,

This is inform you that i had purchased experia xa 2 months ago & from last two weeks i am encountering an issue with phone heating & unable to charge while connected charging instead the battery is draining at the time of charging.

With this issue i had went to authorized sony service center nearby at vashi at sri sai electronics i am attaching the further details.

This was the worst experience...

I had given my ps3 controller for repairs that was still under warranty but not only was it rejected but it was also not replaced over the excuse that the warranty only covered the controller for 6 months i am disappointed and i feel very cheated by Sony. I had submitted my ps3 controller on 19th and on 20th i got a call saying it can't be replaced the call centre is also useless not helpful at all they told nothing could be done about the...

Please don't buy Sony phones from other country if you stay in Inda because there will be no service provided by Sony in India if you buy Sony phone other than India
Even if you want to pay for service Sony will not accept that too
So if you buy Sony phones from other country and face any problem in India you not get any help to solve any problem
Than your costly phone will become just a useless box

My...

I purchased a sony 46" led tv at bangalore seven years back. It was working perfectly. A month back the tv developed problem and the sony representative in mysore, roshan electronics identified the problem and said that the complete panel assembly has to be replaced and it would cost rs. 33000/-. Accordingly i paid an advance of rs. 10000 to roshan electronics. I have been chasing them since then and they have stated that the spare is not...

It's been 2 and half years I got this tv. When we are getting lines on tv when it's having warranty servicing guys used to come and check. They told it's problem with cable not with tv. Now after expire of warranty they observed everything keen and now they are telling some ants went into the screen so these lines are appearing and it 'll cost rs[protected]. What should I do now....

We purchased the Sony Bravia, a year back. Lately, some problems were observed.For the past 2 days, the TV is not functioning, even though the power is proper. The attached set-top box is showing light, while there's no light in the television set.
We also tried to contact the Customer Care through phone, but due to some technical glitches, it's not responding. Kindly see to it, and send some help at earliest....

I raised a complaint 38995563 for KDL-42W900B 3D LED Smart TV- Display panel problem in Sony, but no physical damage/crack/scratch on the TV. Sony technician visited my place and told damage has occurred in the internal display panel of the TV. Not sure why the Sony display panel is so delicate that even with soft items the panel gets damaged. After spending 73000 rupees customers are not fools to damage the equipment and spend other 27954...

1. My LCD TV started giving double images and the same is complained to Sony customer care center on[protected]. They sent an authorized engineer to che k. He asked to change display panel and took Rs.1000/-advance in the name of authorized Sony Service center Krish Electronics on 5th April 2017. Since then there is no action taken from their end. When I called back 8 days back, customer care center informed me that the part will not be...

Dear sir,

kind attn: mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that...

Hi,
I have purchased klv - 49w672e led smart tv on 2nd april 2017, within 3days from purchase date we found back light emission on both corners and decided to check in sony showroom outlet and noticed no back light emission in other models in same series and so i log a complaint about this issue and surrender my smart tv to the sony authorised service center (Job sheet no j[protected] on 8th april 2017 (It happen within 7 days from...

Hello,

My name is Sunil Sapre. I have purchased Sony Television Model no- KD-55X8500D, Sl no. 4004477 on 11/10/2016, from Sony showroom( Sidhansh Electronics Pvt Ltd) High Street Pheonix Mall, Lower Parel, Mumbai. Initially, we didn't use youtube, google, Chrome browser features on the TV. But since we started using these features, there has been problem with youtube and google. The youtube home screen is displayed properly,...

The issue is:
I bought 1 PS4 1TB variant and paid 34, 999 INR, but when I opened, connected to screen, came to know that it has only 500GB hard disc.
I reported this issue to service centre back in January, I am providing you the job number J70193677.

The service centre person told that they could not do anything regarding this.
I went to dealer also, the dealer is : Adishwar India Limited, Bangalore. Please...

I have recently called sony customer support.I had few doubts about ps4, but they don't even know general terms related to PS4.Sony is such a big company, but i am really very much disappointed by their customers support.They transferred my call to PlayStation department and they know nothing about PlayStation.I asked them about ps4 hdd upgrade, ps now, ps plus, dvd playback, etc but they telling everything wrong about what i asked.SONY is...

I purchased TV model no. 40 R35D
in October 2016, within 5 months, having problems in it,

Call customer care dated[protected]
My complain details
Dear Customer your Service Request ID 38963845 is assigned to Teknika Electronics ; Dombivali East - Thane ; Phone No: (0) [protected] / (0) [protected]

Requested them please arrange engineer today as today we are off but still no reply from serive...

Hi,

My name is Harshad Bidwai. Few days back we bought a Sony music system (on my wife's name: Namita Tare, Serial No: 3371467). Today one technician came for the installation (Name: Samadhan). I have below remarks about him:
1. The quality of the installation he has done is not good. He could have done it in better way.
As POP work of my hall was already completed, I asked him to take speaker wires from outside....

Hi
I purchased a Sony 40" TV 40R35D from vasanth & co thru their Chennai trade centre year end sale promotion by paying full money.

Quality of product supplied to me is defective one which the mounting engineer himself confirmed. I spoke to Mr. Ramesh who spoke to me along with mounting engineer in concall and assured for replacement. But even after a week, there was no response & he do not pick my calls also. br...

Dear sir/madam,
We have registered complaint in your online toll free number as on dt. 11.02.2017.

Thatafter one day mr. kailash (technician person) came from chaitanya electronics (sony service center) chinchwad pune, maharashtra (india). he has not proper checked and verified regarding complaints of sony vega 29’’ crt tv.

He reported to us power off default and collect rs.230/- service charges from...