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Sony India Complaints & Reviews

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Last updated Mar 25, 2024
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Chennai
Chennai District
Tamil Nadu
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600034

Sony India reviews & complaints page 111

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S
sanjaynk
from Mumbai, Maharashtra
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Having a major problem in my sony xperia c5

Address:Mumbai City, Maharashtra, 400004
Website:support.sonymobile.com

Hello sir i had purchase sony xperia C5 on 11/3/2016 and wanted to replace the mobile as since i have purchase it had some or the other problem i have to visit service center 4 time. in that 1 times for display changes and now for 2 times for network problem please suggest me how to replace the cell phone what are the procedure for it.every time they are telling there is software problem but it is not solving i had missed my many important...
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W
wardmember.com
from Chennai, Tamil Nadu
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Sony bravia tv not repaired for last 2 weeks

Address:605001
Website:www.sony.co.in

On December we called sony center to make complaint (Big scratch code inside screen) about my Sony Bravia TV. after a week representative came and took photo of tv and told that parts need to be imported from some place and went.

After a month time on Jan 31, same representative came and picked the TV to sony center in pondicherry DAKSHA SERVICES
NO. 147 ESWARAN KOIL STREET PONDICHERRY - 605001
T:[protected]br...
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H
hemant choudhari
from Mumbai, Maharashtra
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Mobile c4 not repair

Address:Thane, Maharashtra, 401203

Dear sir
I will give xperia c4 mob.to repair on date 23 jan 2017 at sonu elec.virar, maharastra last 15 days he tell us mob.part are not available, part import from Singapore so, I cant use my mob.last 15 days it is bad effect of sony services plz repair my mob.as soon as possible.I hope so

thank you
your valuable customer...
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A
Abhilash SB
Sep 2, 2021
This thread was updated on Sep 2, 2021
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High Service Charge

Address:Thiruvananthapuram, Kerala, 695024

I had bought a Sony TV (Model No: KDL-42W700B, Serial No: 3321783) exactly two years ago. Now it started showing dark horizontal lines across the the screen. I have raised a complaint(Complaint no:[protected] and got to know that the main panel of the TV has got complaint and need to replace.

Today I got a call from Sony service center and gave me an estimation of approximately 22000/- to change the panel.

Here...
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M
Manish Chabra
from Bansi, Uttar Pradesh
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Sony music system hanging problem no answer revert

Address:Moradabad, Uttar Pradesh, 244001

Dear Sir,
I had purchased Sony Ho0me Theatre IV 300 serial no[protected]N on 25 April 2016 from Jai Engineering & Electronics Moradabad.

I am totally disappointed by the response as in first four months I had done complaints at least 7 to 8 times regarding hanging problem and dip in voice thus maximum time when I use it voice itself gets up and down.

But issue is that neither of your engineers could satisfy...
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M
mel_joe
from Mumbai, Maharashtra
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Set not repaired eventhough in warranty period

Address:421201

I had purchased a Sony Xperia Z3 mobile phone in the month of April 2016, the mobile fell down from my hand in Jan and got damaged, eventhough the handset is in guarantee period, the service centre has asked me to pay the full amount for the repairs.

Am not sure why is this, as per the norms there is still 3 months warranty period left and should get the without any any cost

Let me know if anything can be done...
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V
Venkata Murali Krishna
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Svf14216sn

Address:600034
Website:www.sony.co.in

Hi,
I've given the laptop for service for 2 times on the same issues. they have told winges problem and rectified and gave it back. And next time they told its screw problem and rectified. Finally now the plastic mold has lost the ability of holding the screw and it was mutilated. now the screw is not fitting/standing in the mold. So when i took to service center they told its a broken and warranty is not applicable.

But...
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P
pccf
from Kolkata, West Bengal
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Replacement of sony 40" led tv

Address:South Andaman, Andaman and Nicobar Islands, 744101
Website:sony india

A Sony 40" LED TV was purchased from M/s. National Electronics, Aberdeen Bazar, Port Blair vide Bill No. 3149 dated 30.03.2016 with a cost of Rs.47, 900/-. Now the said TV is not working and the display has gone off. The TV is under warranty and therefore it is expected that the said TV should be replaced immediately by your company.
necessary instruction may please be issued to the supplier M/s. National Electronics, Aberdeen Bazar,...
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M
Manish Chabra
from Bansi, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sony music system hanging problem

Address:Moradabad, Uttar Pradesh, 244001

Dear Sir,
I had purchased Sony Ho0me Theatre IV 300 serial no[protected]N on 25 April 2016 from Jai Engineering & Electronics Moradabad.

I am totally disappointed by the response as in first four months I had done complaints at least 7 to 8 times regarding hanging problem and dip in voice thus maximum time when I use it voice itself gets up and down....
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G
Gokuldas Prabhu
from Mumbai, Maharashtra
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Tv outage

Address:576101
Website:sony

I purchased atv set from m/s pai internatinol sales udipi Karnataka.the
same is under outage since yesterday and hence I lodged a complaint at
around 1.00 pm in the afternoon.but till date nobody has called on me to
set right the machine.please call upon the dealer to set right the set
immediately.

pgokuldas prabhu,
104, d block, p.v aptmts, v.t road, udipi 576101...
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G
Gaurav Kapoor23
from Rania, Haryana
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Xperia z5 premium dual

Address:Panchkula, Haryana, 134112

I submitted my handset in Chandigarh at ultimate service center on 13th December 2016 and they told me to fix it in next 3 days. But when ever I try to call them they says, we need 2 days more. I don't know why they always commit wrong and bought too much expensive handset but service is worst, it's better to buy cheap Chinese product. My work order number is W[protected] . I will knock consumer court door and take full refund of my handset....
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C
cheena kaur
from Gohana, Haryana
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No sound, display problm in my music system.

Address:New Delhi, Delhi, 110063
Website:Sony india

I have purchsed the sony Home Audio system MHC-V6D from vijay sales lajpat nagar on dated-10/12/2016. I face a problem in music system has no sound, no display in music system so i have complain a yesterday sony toll free number today technician to be visit to my home and check the system and as per his reply pcb problem he says only demo mode is working. Technician reply is send a music system in workshop then pcb to be repair. I am not...
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Address:Pondicherry, Puducherry, 605003

Dear Team,
With ref to the subject, I have speaking to your TOLL FREE NO and your local service center at several times and no action was initiated so far. We are totally frustrated on your service and lost our hope too. No customer will wait for more than a month to repair the TV that too purchased at the rate of RS. 58000/-. In fact I have never come across from any product other than SONY with WORST CUSTOMER SERVICE like this....
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O
opverma1982
from Chennai, Tamil Nadu
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Sony experia XA/ moblie

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

Dear Sir/Mam,

It is for your kind notice that I purchased the sony expera XA hand set on 07.01.17. but this device had a problem. it was frequently stooping working with message system UI has stopped. I called the shopkeeper(Mobile House, Sector-18, Noida U.P.) regrading the problem. The shopkeeper asked me to go to the sony service center for a deo letter. I went to sony sevice centre (Ambey electronic, Wave Mall, Noida)...
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B
Bijit Kumar Kesh
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Complaint against Tv Display

Sir,
I Bijit Kumar Kesh, Nutanhat, Mongalkote, Burdwan 713147, have purchased a Sony Bravia 32" LED TV model 32R-412B from S.S Mobile & Electronics on 02/01/2015 .
last December 2016 A black line is spotted on the TV display . After few days suddenly the display was whitened totally, only sound is produced from it not a single piece of picture is seen from any corner of it.
I call the Toll free Number, a service -man...
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Address:Faridabad, Haryana, 121001

I have purchased a Sony Xperia XA dual on dated 26 Sept 2016 in which I found that the notification comes done automatically. For this I visited Sai Electronic Faridabad (Service center of Sony) on dated 5 Dec 2016 there they told me that it was a problem of software so they reload the software. But after reloading the problem was not resolved. Then they ask me to submit the phone. After 2 days the call me and told that the handset was got...
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R
Rajni Kant Singh
from Kolkata, West Bengal
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Fraud By Sony Service center- SP Verma Road

Address:Patna, Bihar, 800001

I have given my Handset model D2302 on dt 26.11.16 in dead Mode, After Checking the mobile Service center demanded for Rs 7077 for resolve all issues, after 10 days he has given my mob without Check, When I have again complain for Sound Issue they have received my mob and again demanding approx 6000, When I refused they told me come after 2 Days. But Till 11 Jan 17 Not receive my Mobile. Daily he told come after 2 Days. This is fraud charge...
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S
Saket Raaj
from Rampur Hat, West Bengal
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Sony KLV-48W562D

Address:Dakshin Dinajpur, West Bengal, 733101

I have lodged a complain around 70 days ago. Service request id is 36708128.
But still facing the same problem. Sony service engineer has changed the Board first after that he has suggested to change the panel 30 days ago but no panel is replaced. I think you guys are waiting for the expiry period of warranty.
Experienced Ridiculous service never expected from Sony.

Look into the matter as soon as possible. br...
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A
Alekh Nandan
from Ahmedabad, Gujarat
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Microphone not working

Address:Gandhinagar, Gujarat, 382007

I gave my Sony Xperia C4 dual because my phone wasn't starting. they told me that there's a battery issue and asked me to change it, i consented for that. when i got my set back the both of my sims network wasnt working. i gave it again they repaired it . after a week my front camera wasnt working. i again gave it to repair. now my microphone is not working.
i am fed up of going to the service centre again and again. i dont know why...
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L
liyakatali sheikh
from Mumbai, Maharashtra
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Lcd model klv-26t-400a

Address:400095

Computer technology has not advanced much since the last decade and so the product does not and should not go vintage. led and oled technology which nowadays tvs have is almost the branch of lcd and does not have a total different technology, so the lcd tv model mentioned in the subject has to be repaired in someway by replacement of some parts but i am told that the motherboard which is the problem in my tv cannot be replaced as it is not...
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