Sony India Complaints & Reviews

As we from dollar computers, kamala nagar, anantapuramu (Dist.). I am the managing director. As we sent the customer pendrives to the kurnool sony authorised service centre. By world first courier docket no. Ba6555272 dt,[protected]. After 1 month i called them they told ur phone details are not with us soon we will make repair and we will send u. We r tried calling u so many time ur phone is switched off. This is the business no. 48 hours it will be in on. Ok no problem after 15 days again i called them for service they are telling we don't have ur pendrives. As they are doing fraud.
Kurnool service centre phone nos.[protected], [protected].

I bought a new 8gb pen drive from a local shop. They told me product has 1 year warranty but on the package it is mentioned that product has 2 years warranty. It was not working on any other device accept my laptop so i went back to shop and asked for replacement. They said no. I bought it in rs. 350.
They behave rudely. They just destroyed the mrp rate on the package. I don't know what they did with it but it starts working. The shop name is "system solutions".
I want to know that are your products selling on local shops instead of registered showrooms? Why they destroying original price and selling on higher prices?
I will go for a case against your company "sony india" if you dont take any action against them and i want to know exact price of this product.

I will never ever recommend anyone to buy Sony brand cause, neither it's service is good nor its parts or either it's workers, I have mistakenly bought Sony Bravia led TV which I will never recommend even my enemies to buy that product, sometimes they say it will5000, again says 6000 now they r saying 8000 thousand why buy such products when it's parts is not easily available n service is very bad and it's so costly and they also there is no negotiaton, banau neito bhad me jau.

Dear sir i have sony vaio laptop i purchase before 2 or 3 year and i always prefer sony but this time m not satisfied with your sarvices i have problem in my laptop but i didnt get any response from your service center ... i give my laptop in service center he said to to give me 1 day i will tell u estimate amount but i didn't get any response from him.. after 3 days he said 24, 000 what the heck is this if i pay 24, 000 why i repair my laptop, purchase new one ...in my laptop not big problem just hinz problem, Dvd not coming out thats it...

I purchased LED tv - Sony KDL 46W700A model 3.6 years back (in 2013) for 85, 000 Rs. I usually like Sony tv for its picture and sound quality. But recently faced issue of display (screen flickering) and Sony representative told me that there is problem with display panel and I need to change it. It will cost around 35, 000 Rs.

How come the display panel got issues in just 3+ years. The reason he told me either due to voltage / wetness due to cleaning of screen. But we do not have any problem with voltage / there was not any issue in cleaning of Tv as we never used even wet cloth to clean the screen.

They need to find out the exact reason for this issue. I believe now the quality of Sony product is not like earlier days and they are compromising with the quality.

I took my head phone in th month sep... Within few months need to replaced as one pf speaker was not working. Now after getting it replaced it is not getting paired with any other bluethooth.. Tried with different types phone... Redmi note 3 samsung mobile and 1+1... Earlier it used to connect with 1+1 after replacement... It is not getting connected... Need ur immediate response on the same.

I am very constraint to express my deplorable situation regarding the faulty working of my sony led tv. The problem is that we have given our led in Sony service centre saharanpur nd now today 30 days have passed and they are not repairing our tv. I request that please do it as early as possible. I hope the best and i know your company is on culmination and i am a loyal customer. Please do as possible .

Naveen Takkar
[protected]

I submitted my ps4 500gb model to a sony service centre in Aligarh in November. From that day I have not gotten my ps4 back (17th february). The service is the worst I've ever experienced. The service centre people appear to know nothing at all. I have already 9897 rupees for exchange. They said that 500gb was not available so I had to pay much more for the 1tb one. The worst thing is that a delivery was made around 4-5 weeks ago, but the idiots ordered a 500gb PS4!!! So they are also liars and are so hungry for money. I've calling them ever since and now they aren't even picking up. I'm very disappointed with SONY. Will never buy anything from SONY again!
The name of service center is JMD Enterprises
The serial no. of my given PS4 was- 5720262
My name is Anjum Parvez

I purchased Sony Vaio in 2014 and went to service center around 10 to 15 times for trackpad issue, still persisting.
During repairs they mishanded my laptop and a crack appeared which now damaged my palmrest.

Now, they deny that we handled you in right condition and also denied to change my LED which is not working.
I have totally lost trust on this company.
Please help me, I feel cheated.

After paying over 18000 you get a phone, which over heats, the charger went bad twice in a year. I have lost hope of even getting it replaced. It over heats, I never played a single game on my phone, all i use it is for calls, messages watsapp at times Imo and youtube. It would get over heat like hell. You call Sony its like sir try this manual steps, trust me they are of no use. Battery, you can take 3 hours for complete charging and next 7 hours for the batter to reach below 10% that's all. Twice the phone over heated and shut off. Once it came back up after i left it as it is and plugged in to the power about 12 hours later. Second time it has happened again... Worst Buy.. Guys do trust never ever buy this phone. 18040 is what I paid for it and I am tired in less than a year

Dear Sir

I had given my 'Sony Multimedia Speaker MHC-V6D' for repair to Croma Store at Garden's Galleria (Great India Place) NOIDA, U.P. on 16-Jan-2017. First they assure that it will be fixed within a week and after that they informed that I will get a replacement in place of my previous product due to some reason (maybe the issue is not repairable).

It is being more than 4 weeks and they are still keep on postponing this and not giving the exact date when I will get this product back.

Please get this resolve as soon as possible. It would be helpful if Sony Team will take some action against this so that we will continue as a loyal customer for such great brand in the future as well.

Note: I have attached the Purchase Bill & the Warranty card along with this email, also the chat with Sony Customer Care as well.

Thank You
Your Valuable Customer

Hi,
I am using sony experia M5 dual sim mobile been a year using the same, am facing this problem of mobile shutting shutting down even when battery is above 80 percent and further to add to the problem it wont start even after pressing the power button to start the phone, to have the phone started need to connect to a charger without which the phone will not start. Have already given my phone to service centre thrice, they have changed the battery yet facing the same issue.
Please arrange a solution to my problem.

Sony Bravia LCD 32 inch Panel is dead within 2 years!!! VERY VERY DISSAPOINTED.

I bought a sony bravia SONY BRAVIA KLV-32R482B 80 CM on April 2015 bur recently the When I Switch on the TV red led blink 6 times and then became Green. The Matter was reported to Service Center Vide Service Request ID[protected]
The service person came and after physical inspection ( Without opening hardware) told to replace panel card @ 11000 Rs . Almost 35 % cost of TV.

This is big big let down for SONY INDA customers. I had huge respect for Sony and very LOYAL to Sony Products and expecially LCD TVs. I had bought SONY BRAVIA LCD on the assumption that SONY is a brand known for its HIGH QUALITY and DURABILITY but sadly and unfortunately I am quite SHOCKED at the number of people who have experienced the same issues with the LCD panel. This shows that SONY INDIA quality has hit ROCK BOTTOM!!! I think this is applicable only for SONY INDIA Products coz I believe they simple are selling junk & defective TV Panels here in INDIA and being let off!!
Some serious action needs to be inititated against SONY INDIA regarding this LCD panel issue as its frequently reported by many customers. SONY INDIA needs to be taken to task and be held accountable. It cannot say that the warranty is only for 12 months and escape after that. This is totally letting down your LOYAL CUSTOMERS.
VERY SOON this issue would be spread among the public by word of mouth and on Social Media, and I am sure their Sales of BRAVIA LCD's would get affected if they dont take any action or provide replacement of the Panel at a reasonable Cost...
I HOPE THE SONY INDIA member on this forum does more than just responding to this post saying ...please contact the toll free number. TAKE SOME ACTION and at the very least reduce the replacement cost of the panel .

[protected]@rediffmail.com

My ID is 37458356.
I have purchased one home theatre model HT iv 300 and got installed on 21.01.2017.

I have made compliant with sony, Tirunelveli (phone [protected] about the non working of system, No response is received till date and not attended/enquired about my compliant.
Kindly do to need ful.
Thavamani
[protected]

The home theatre is not connected with TV. The home theatre is functioning as FM radio as well as USB prot. Not able to connect with TV and unable to hear the sound through home theatre

Dear Friends, I brought a Sony LCD TV with in few years I could see lines on my panel. I called up the service center waited for few days got it replaced. I had to pay approx 12K for panel replacement. This Panel has again gone bad within a year usage. The lines have gone so very bad it has become worst.

I call the customer care they gave me complaint number and will be resolved within 48 hours. I followup everyone i dont get proper answer.
Worst product, never will recommend this product to anyone..
how can a such big brand go worst.. quality of product cannt go so worst..
Dont ever buy Sony products.

Hello sir i had purchase sony xperia C5 on 11/3/2016 and wanted to replace the mobile as since i have purchase it had some or the other problem i have to visit service center 4 time. in that 1 times for display changes and now for 2 times for network problem please suggest me how to replace the cell phone what are the procedure for it.every time they are telling there is software problem but it is not solving i had missed my many important call and having lots of loss in my buissness

On December we called sony center to make complaint (Big scratch code inside screen) about my Sony Bravia TV. after a week representative came and took photo of tv and told that parts need to be imported from some place and went.

After a month time on Jan 31, same representative came and picked the TV to sony center in pondicherry DAKSHA SERVICES
NO. 147 ESWARAN KOIL STREET PONDICHERRY - 605001
T:[protected]

It's Feb 8 today. tv not repaired yet. I called them more than 7 times, they say we completed it, testing it, again saying going to repair today.

No proper response, everytime we call different persons speak, atleast 30 mins they take to respond.

DAKSHA SERVICES very poor service, I'm so depressed. Will go to consumer court next week.

Dear sir
I will give xperia c4 mob.to repair on date 23 jan 2017 at sonu elec.virar, maharastra last 15 days he tell us mob.part are not available, part import from Singapore so, I cant use my mob.last 15 days it is bad effect of sony services plz repair my mob.as soon as possible.I hope so

thank you
your valuable customer

I had bought a Sony TV (Model No: KDL-42W700B, Serial No: 3321783) exactly two years ago. Now it started showing dark horizontal lines across the the screen. I have raised a complaint(Complaint no:[protected] and got to know that the main panel of the TV has got complaint and need to replace.

Today I got a call from Sony service center and gave me an estimation of approximately 22000/- to change the panel.

Here I just want to know a few things. Isn't Sony a good product? I bought Sony TV on a belief that it's a good brand and will last for at-least 4 years. But now I understand that I was totally wrong. I was really shocked on hearing the estimation to repair the TV. It is really indigestible for us to spend much money for a TV.

I have already spent 65k on this TV. Now it's really hard for me to spend another 22k on the same to repair and that too within two years. Please don't make us regret.

Hopping for a acceptable solution from Sony.

Complaint no: 37682336
Model No: KDL-42W700B

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Regards
Abhilash SB

Dear Sir,
I had purchased Sony Ho0me Theatre IV 300 serial no[protected]N on 25 April 2016 from Jai Engineering & Electronics Moradabad.

I am totally disappointed by the response as in first four months I had done complaints at least 7 to 8 times regarding hanging problem and dip in voice thus maximum time when I use it voice itself gets up and down.

But issue is that neither of your engineers could satisfy me as sometimes it hangs and sometime it doesn't hang in front of engineers and they say it is ok but continuously I am suffering and I had told them there is some defect in product otherwise a newly purchased device shouldn't perform as it is .

I also requested them to take it to their service centre and keep it there for a day and check but they never say yes because they cannot sit here in my house for such a long period.
Whenever I filled job sheet I had clearly mentioned that satisfaction level is zero as it appears as if I had purchased a street side music system instead of SONY a brand name .
I don't think anyone is reading job sheets and is interested in problem faced by the customer .Kindly check my last job sheet . I also sent video when my system got hanged to the engineer but no response is seen.
I request you to solve this issue eitherI had to go to consumer court as I don't have so much time to run behind you as due to my busy schedule I am unable to stay at my home for long time but whenever I get time to play it I get frustrated and finally I close it .I had wasted all my money as well as now I am killing my time .
Sometimes it hangs at Bluetooth and doesn't return back sometimes on HOME, sometimes on AUDIO making me feel embarrassed in front of my guests spoiling function.
Kindly look in to this matter and try to solve it as early as possible.

Thanx & Regards
Munish Chhabra