Sony India Complaints & Reviews

Dear Team,
With ref to the subject, I have speaking to your TOLL FREE NO and your local service center at several times and no action was initiated so far. We are totally frustrated on your service and lost our hope too. No customer will wait for more than a month to repair the TV that too purchased at the rate of RS. 58000/-. In fact I have never come across from any product other than SONY with WORST CUSTOMER SERVICE like this. Please respond IMMEDIATELY. Else the necessary legal case filed with consumer court with all the evidence in hand. Pl note that the TV was purchased during May 16 only.
Waiting for your immediate reply in this.
Regards
Mohan.U

Dear Sir/Mam,

It is for your kind notice that I purchased the sony expera XA hand set on 07.01.17. but this device had a problem. it was frequently stooping working with message system UI has stopped. I called the shopkeeper(Mobile House, Sector-18, Noida U.P.) regrading the problem. The shopkeeper asked me to go to the sony service center for a deo letter. I went to sony sevice centre (Ambey electronic, Wave Mall, Noida) on 11.07.17. they give me deo letter for new phone and I collect the new phone from same shop. next day the new phone had the same problem . I again went to Sony service center on 14.01.17, but executive deny to issue the deo letter. He said to me that we issue only on deo letter. If new phone will have the problem within 7 days it will be only repaired. no new phone will be given at nay cost, whether your phone's motherboard is not working. My question to company is that if you issue a person new phone which may be defective even in that case you will not issue new phone whatever the new phone problem has. it means you will issue a customer a defective phone. In this way if any new phone have the problem you will give the customer a defective phone. I purchased the new phone from shop for the cost of 15990 not on free of cost, and company give me a defective phone. I want my money back. I have 6000rs loss due to this process and I wasted my three days. If I did not get my money back. I will move to consumer court. leave a reply soon

Sir,
I Bijit Kumar Kesh, Nutanhat, Mongalkote, Burdwan 713147, have purchased a Sony Bravia 32" LED TV model 32R-412B from S.S Mobile & Electronics on 02/01/2015 .
last December 2016 A black line is spotted on the TV display . After few days suddenly the display was whitened totally, only sound is produced from it not a single piece of picture is seen from any corner of it.
I call the Toll free Number, a service -man came and enquired and told me that perhaps it could be changed by the company but today he knew me that company rejected it and I have to repair it from my own cost.
so I there fore request you to give necessary steps to change my display from company.

I have purchased a Sony Xperia XA dual on dated 26 Sept 2016 in which I found that the notification comes done automatically. For this I visited Sai Electronic Faridabad (Service center of Sony) on dated 5 Dec 2016 there they told me that it was a problem of software so they reload the software. But after reloading the problem was not resolved. Then they ask me to submit the phone. After 2 days the call me and told that the handset was got bend.
While handover the handset to your service team the handset was in OK condition & it was inspected by your service executive may times.The hand set was got bend by Service center executive.my Job Card Number is W[protected]
I have the job card also in which they have mentioned that the handset is physically ok
After this i visted service center but there is no responsible person to talk
It was come to my notice that they have close this job card number & reopen a new job card which was not received by me
it about a month ago so Please look into the matter & replace the set urgently

Regards
Rohit
[protected]

I have given my Handset model D2302 on dt 26.11.16 in dead Mode, After Checking the mobile Service center demanded for Rs 7077 for resolve all issues, after 10 days he has given my mob without Check, When I have again complain for Sound Issue they have received my mob and again demanding approx 6000, When I refused they told me come after 2 Days. But Till 11 Jan 17 Not receive my Mobile. Daily he told come after 2 Days. This is fraud charge by Service Center.

I have lodged a complain around 70 days ago. Service request id is 36708128.
But still facing the same problem. Sony service engineer has changed the Board first after that he has suggested to change the panel 30 days ago but no panel is replaced. I think you guys are waiting for the expiry period of warranty.
Experienced Ridiculous service never expected from Sony.

Look into the matter as soon as possible.
Regards
Ramesh Kumar
Manager, Allahabad Bank

I gave my Sony Xperia C4 dual because my phone wasn't starting. they told me that there's a battery issue and asked me to change it, i consented for that. when i got my set back the both of my sims network wasnt working. i gave it again they repaired it . after a week my front camera wasnt working. i again gave it to repair. now my microphone is not working.
i am fed up of going to the service centre again and again. i dont know why is it happening, my daily life is affected with this problem. they are saying it will take 10 days to repair it.

Computer technology has not advanced much since the last decade and so the product does not and should not go vintage. led and oled technology which nowadays tvs have is almost the branch of lcd and does not have a total different technology, so the lcd tv model mentioned in the subject has to be repaired in someway by replacement of some parts but i am told that the motherboard which is the problem in my tv cannot be replaced as it is not available. here i would like to just know if the same model tv is available in the market and not the parts so how could a brand like SONY could say such a thing and why the tv is not sold with the warning of "use and throw" or like "not repairable" and if SONY cannot give us the quality why should we go for it or is it like the SONY is interested in sales and not repair cause its been almost a month for the tv i have given to repair and i was told i will get it within working seven days then after five days i was told it will take another 5-7 days as the part is not available in their region and has to be called from the other region and then again after 4-5 days i was told that they are not able get the part so i will have to wait for some more time and this way almost a month passed and now they call and ask me for the purchase invoice and warranty card which i have given them so they could workout something that they could do and since i was told i will be called for the same as i was following up but i haven't received any call.
hence i want someone really responsible to look into the matter and bring an end to me despair as TV has become part of our life which we are being parted with for so long.

Hey guys i have a complaint to say that when i change my account by deleting the previous account i'm getting a free multiplayer trial in ps+ again and again when i change my account or create a new account by deleting the previous one so can you guys please fix this error by making a new update in ps4 that will fix the error many people are using this hack and playing multiplayer without even paying.

Hi team.
I purchased a Sony led tv on August 2016. In December 2016 I noticed that the panel around the screen is coming out a bit so I called Sony. After reviewing the TV the technician agreed to repair it at a service center. I insisted that since it's a manufacturing default I would like a replacement. After sitting on the complaint an entire month the company refused my request. Complaint no. 36674252

I have bought Sony 40 inch led tv on August 2016.due to vardah our display is out. So we registered Complaint against it. And service center repaint physical damage cannot be covered in warranty. Really we got shocked. They asked 24000₹ to repair. We are not able to accept that natural calamities cannot be covered in warranty We must be trust in brand and not on warranty terms. Hope this complaint may help us. My complaint no. Is 37056678.

Hi,

Below are complaint numbers from Sony customer care

[protected]
[protected]
[protected]
[protected]

This is regarding new Sony Bravia KD-43X8300D 4K TV[protected]/[protected] purchased on 23/10/2016)

i have raised the complaint on 29 th Dec 2016 due to Ports issue.at the time of new Tv installation, the technician not checked the HDMI working status simply he left my place with in 20 mins once he mounted my TV on Stand

so have connected /used my TV with LAN and Wifi to view/see the content, when i purchased(28th Dec 2016) Digital Tv HD set top Box i have to check/connect HDMI ports at the time of STB installation, so that time we came to know that None of the ports were not functioning so i raised the complaint with SONY to fix the same with above mentioned ticket num.

after 2 working days SONY tech guy came and he checked and letf my place and " he told will update the status in the morning", after that i have not received any update from the service center guys even i called many times to SONY customer care -[protected] and i was told that they arranged call back from the service center guys with in 24 hrs you will get call from the respective service center authorities .unfortunately till now i have not received any call from them.

many times i tried to reach the service center over phone[protected] they attempted my call and once ask the status, simply discounted my call with out sharing any update, after that again i tried to reach and i got the result same.

I spent almost 82K for the TV and unfortunately SONY offered me the manufacturing defect TV which is not usable as the feature which they told.i have not received the same value TV for my money which spent to purchase the TV.

today (1/5/2016) i got an update the they will Repair/ change the ports board,

I am not responsible for defect in the TV. This is purely manufacturing defect which i am not responsible . Please replace my TV ASAP with out fail.
if your not right person, let me know contact person details and phone number.

why i need to continue with the defect TV?

Dear Sir,

Yet nobody contacted me for my concerns. Is SONY only have brand name to fraud with the customer & no body take care for After sale service.

Yesterday i had handover my Handset to your service centre ( Ambe Electronics, Shop no- 40-41, 2nd floor, Wave Mall Sec-18, Noida.)

The job sheet no is W[protected].

I had dropped my handset four times at above mentioned service centre with the same and some new problems, they have just done the upgrade the Software but the problem never being resolved.

This the below Service job sheet generated by them in my every visit:-

a) W[protected] on dt. 02/12/2016
b) W[protected] on dt. 02/01.2016
c) W[protected] on dt. 23/01/2016
d) W[protected] on dt 20/06/2016

Every time is not possible to go there and hand over my Handset to you. Then wait for two or three day to get repair without provide me any Stand by.When I asking for a Stand by they denied. Than why you guys have put that post on each walls of service centre that "Asking for Stand BY". Pl remove it because it can not possible that stand by not available every time or every visit when i asked.

As you all know that toady life without cell phone the we all are handicap, he suffering from so many problem only because of your failure product.

This time i have dropped my handset to send my old phone to SONY and Give me a New one.I never go again to collect this handset, it's exceed the tolerance limit.

Again i am requesting you to send me a new sealed packed Handset or Take it back refund my money.

If this time you do not take proper action, i never purchased any SONY product in my whole life and escalate this matter to Social media and Consumer forum. My trust from this brand totally diluted and never suggest to any one to purchase SONY.

Hope you get the clear pics from my side and replace it soon.

On dated 03/01/17...

Dear Sir,

Now again my handset lying with your service centre for auto off issue.

Now service centre asking for Rs 8000/-
For repair with the reason of Mother Board got failure.

It the quality of Sony, after just 03 months of expired warranty the mother board got dead.

Pl revert with the solution.

Regards,
Sachin Kumar
[protected]

Hello
Sir
Mai ne last year March mai Sony t2 ultra liya tha n meri bhot photo delete hoye h bt iss m recover ur delete photo m premium aara Rs 170 ka sir plzz help ye premium kese hattau... Sir plzz ise solve ki jiye. Mai Sony service centre m btya tha but vo bolre ki ab v hat jaye ga ye problem bt aesa kuxh nahi hua... To meko batao kese hate ga

Sir, my name is sravan from vijayawada Andhra Pradesh I had been purchased the Sony Bravia 32 Inches smart internet TV on 23.12.2016 after 4 days my TV is not working I raised a complaint to Sony customer care they engaged the certain service technician of concern service centre he told mother board in TV had been burnt out and he told that they will give warranty after 5day I contacted to concern service centre in my place they told you got a approval for new replacement TV from company but today 3.01.2016 I call to customer care they told we had not got approval they playing games I have call recordings proof of concern service centre please rectify my problem

Pvsaisravan
Vijayawada
[protected]

I have purchased sony on-ear-stereo headphone of model no sony mdr-zx110 online by amazon.in, it came to my notice that the product dispetched to me is duplicate one.

I assured it for the same by visiting sony service centre, chembur (east) mumbai-400074.

I have purchsed it online and the dealers name is dealscart with vat tin no.[protected]v and cst no.[protected]c.

I have the original invoice with me for the proof of the same purchased. my invoice order id[protected] and the purchased date is 22 may 2016, so the product is under warrenty till the date.

I now request sony company to look for the matter of this froggery by amazon.in and requesting to take an action and replace my product at the earliest and do the needful.

Thanking you
Yours faithfully

May 31, 2016
Sony led tv complaint
I bought the sony tv model and now it is 3years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that sony products went wrong in such a short period. The problem in my new tv makes me rethink about my trust against sony brand. I requested via sony customer care to replace the display panel without any cost but despite 3 mails on 23rd may, 25th and 26th may, they have sent the same reply to me again and again.
We are one of the people who believe about sony’s quality, especially in the tvs. We bought this tv for rs.80, 000 just 3 years back and it is shocking to get this quantity of the product. We have seen in past tvs that run for decades without any issues. This shows the quality of the product and also indicates to us not to go for sony product anymore which will give a recurring expenditure of rs.30, 000 every 3 years. I am just wondering how can a quality of the product be so poor that it wears out in just 2 years and how can middle class people made such big investments believing in a brand like yours.

I am looking for sony management to help on this and escalate to the right people on the top and get the issue resolved to my satisfaction

Respected Sir / Madam,

This is to inform you that I have submitted my Sony Xperia C4 Headset that came along with my phone at the time of purchase, to Sony Authorized Service Centre (Kalpataru IT Retails Pvt Ltd, E-Mall shop no 105, 1st Floor, Cr Avenue, Kolkata - 700072, West Bengal) on 2nd December, 2016. My job number is W[protected] & Ticket Id is [protected]. The headset model that I submitted to the service centre is MH410C black. I went yesterday to the service centre to collect my entitlement but I saw that the service centre is closed permanently from there & the shutter of the shop was down . I got confirmation about this information when I had a talk with the other shops that are there on the same floor. It's been a long time & nobody from the service centre team informed me about it neither I received any text messages from there end as promised by them at the time of depositing the same. So I hereby am attaching the Service Job Sheet that was issued to me at the time of submitting the headset. I want my product back as soon as possible. I wish this matter will be surely taken care of with utmost importance & diligence.

I solicit your kind cooperation regarding this matter.

Yours Sincerely,

Soumit Ghosh
315 Subhash Nagar Road,
Dum Dum Cantonment,
Kolkata - 700065 ( Near S.Paul Rickshaw Stand)

Phone - [protected]
Home[protected]

I have sony home theatre sa id5000 music system .the Remote Control of sony also damaged now i could not operate sony music system without Reomote, i searched entire in hyderabad and orissa and other city of sony dealers and service center .i didn't find Remote
Please revert back to me my remote model is RM-ANU088
I hope your company solution my complaint
With regards Sandeep
Remote number RM-ANU088

TV - Sony LED Model No. 32EX550, Sl.No. 3255551 purchased from Nijhawan Electronics, A-19 Shyam Park Extension Sahibabad, Ghaziabad - 201 005 (UP)
Invoice No. 002/056 dated 02.05.2012.
For the last week, when TV in switched-on, the screen continues displays (either at bottom or upper side of screen) the followings:

DEMO MODE
Off
Picture Engine
X-Reality
X-Reality