Sony India Complaints & Reviews

Dear sony team,

I have purchased sony 32 inch led tv kdl 32ex550 on 12th/dec/2012 and paid around 32k. I am getting a display err right now on the screen. Since it was out of warranty, i called up sony authorized service center [madonna sales & service] near me and i went their to repair the tv.

After one day, they said, display panel needs to be changed, which would cost around 14k. There was an issue two year (April 2014) back with similar complaint related to display and they said issue was related to board and need to be replaced since we don't have any other option to go we replaced it. That was charged around 9k for replacement and model number which they replaced was (A1869884a).

Currently we are still having confusion what to do and we bought an led hoping that sony would be reputed company who will serve customer values and hopes. But this frequent complaints brings us down and please advise what to do next?

I have lost the hope of sony brand, such a world wide best brand standing in market more than 6 decades, lost the trust of sony quality.

Once i get a reply from your side only i will able to do else i will lodge a complaint in the consumer court.

Regards
Vivek venugopal
Mob: +91 [protected]
Trivandrum

Sony service centre, Ashok Nagar, Chennai, is refusing to return the damaged LCD screen after replacing it with a new screen. I paid Rs 21000. How do I know if they really replaced it? They could have some repair in the old LCD. I think this is a fraud. The LCD screen belongs to me and not Sony. The service centre person is saying that the screen has to go back to Sony office. I think this is a scam. They are repairing old LCD and selling it as new.

I've submitted my laptop(model-SVF152C1WW) on 22/11/16 . the problem is related to the motherboard, yesterday i received my laptop on 25/11/16. but when i checked the pendrive ports of my laptop they all are in rust. the service center in Ashok Bhawan, Nehru Place Pedestrian Subway, Nehru Place, New Delhi 110048 tricked me and install a second hand motherboard and kept the ordered part of my laptop . please give me suggestion now what can i do and also taken strict action against to the engineer who repaired my laptop.

I am writing today to complain of the extreamly poor service of sony which i am witnessing from the past few weeks. I am a very disappointed customer.
My sony lcd tv is not working and i have been calling to your service center almost every alternate day from the past few weeks requesting to send your engineer to get the tv check & repair but every time i dial to you service center i got nothing but a service request id numbers. Now i have got more service request id’s then phone numbers in my mobile please see the id’s 36286878/ 35641510/ 36501312/ 36286878 and yet not body cares to appear to my house to do the job. This much o[censored]nprofessional behaviour was not at all expected from a reputed company like sony. Now i wish i should’ve never had bought a sony tv.

Sony tv model sony led 81cm klv-32r402a purchased on 23/08/2013 suddenly screen is black out and white linings are shown contacted customer care and technician visit home and said lcd panel needs to replaced. Now they say parts is not available, is it true for only 3 year old tv parts is decommisioned?

So you are reqested to please arrange to change the said pannel board in free of cost. Every reputed company changed their defective product in free of cost.

I gave my sony (Xperia e4g) mobile handset to service at sony service center in erode on[protected]. At the time they told me that battery is the issue and told it will cost me 1250 and said handset will be ready to deliver within 1 week. After 1 week they said charger pin got damaged it will take another week and charged 100 extra. After another week they are saying mother board itself got damaged and charging 6000. If motherboard is damaged. I suspect they broke all my hanset parts and trying to replace and also charging me for that. If i refuse to pay the ask me to get my handset back by paying 150 service charge.

Hi,

I am from alleppey, kerala. i brought a sony lcd tv, (model: sonklv40bx50) from qrs, alleppey in 17/03/2013, invoice no.[protected].
One day (last week) the tv suddenly stopped working. display was not working. informed the nearby sony authorised center and one person came for checking. after inspecting he told it would cost around rs.23000 as it's panel is affected.
Having brought a brand like sony, am very much depressed that it lasted only for 3 years & felt unworthy. more over i don't want to invest the above said amount over it.
Being a reputed brand i expect something to be done by the company.

Kindly revert

Thanks and regards
Jith

Hi,
This is with regards to my sony experia cellphone which was purchased in december 2015. From the 1st day of purchase it has started giving me problem and finally it was given for servicing in july month.
Again in the month of november it suddenly stopped working and mobile was given for repair in service centre. Both time i got the same reply as "due to mechanical reason mobile stopped working".
I am surprised to know that after spending 29000 rs i need to give it for servicing twice in a year.
What's the point of spending so high amount if it needs to be repaired twice in a year.
I asked for replacement at sony mobile's customer care email id but they denied the request.
Can someone help me on this to resolve the issue as i am sure it will again create problem on 2-3 months. No one is ready to listen and give replacement.

I purchased a Sony KLV 32S550A LCD TV, Sl. no. 6150609 about 6 years back.Now I am having display unit problem, having wrinkles on the screen. Your service Er. had visited to see the existing problem on 20.11.2016. the budget for rectification of the problem is provided as Rs 24767, which is on very very higher side.
Kindly look into the problem and pl. inform the buyback or discount provided if I purchase a new LED TV.
My ser. request ID is : 36403574 & 36256527
Contact no [protected]

SIR/MADAM

I was a great believer that Sony has the best quality in terms of LED TV & other electrical items and therefore I purchased SONY BRAVIA MODEL KLV-32W562D and SERIAL NO.4014798 on[protected], Purchase Invoice receipt No. CUD1-16 /[protected] FROM SATHYA AGENCIES PVT. LTD., CUDDALORE.

The warranty card is not placed in the pack with the TV when the shop people opened it. When we enquired about card, they said that Sony company itself is not palced with the pack and told that we will get the card with in 3 days from the sony company. but after passing 6days we didnot receive it. Again we enquired from SATHYA AGENCIES PVT. LTD., CUDDALORE, it is said within 7 more days we will get the warranty card. I'm verymuch disappointed, this is the 1st time I've ever had an issue with a Sony product. Please help me toget the warranty card at the earliest.

Otherwise we planned to return the product to the seller.

I broke my mobile screen and so gave it for repair in the month of July, they said I would have to wait for at least 2 weeks to get the approval for repair and the approval took 2 and a half months, then they said they have send the phone for repair and it would take just 2 weeks for repair, another 1 and a half months passed and I still haven't received my phone, not even a call from the worst service centers in existence . Is this what I get for paying nearly 60k for a phone

Sir, I buy my phone on date - 18/Dec/2015
From the till date I repaired my phone approx 3-4 times and still I had problem in my phone.
I went to Sony service center in ludhiana. Staff said that my phone is damage so I have to pay for the damages. It's a Little bit Crack on body part so he said we will change the touch so it cost approx 6500/-.
But the main problem is it is naturally damaged because my phone protecter is till fine condition not even damaged.
So why are you charging me a cost. And it's not a small Amount you are charging.
I spent a 19000/- and I had my phone warranty till the 16/Dec/2016 approx 24-25 days.
In a year my phone went to company many times.
I hope I get a positive revert.

Sir/madam,
I have purchased a sony led tv, model no. kdl-32ex520in5 on dec 2011.
While i am starting the tv it is being srarted flickering/blinking and after few minutes the tv screen has been changed into black screen.
I have complained to cusromer care vide no.
34770300 & 36115407 and the engineer of technoplaza (authorised vendor of sony) said the pannel is not functioning & it should be changed which cost is rs.15584.
I think it is a manufactureing defect. we cannot expect a pannel board may be damaged within 5 years like a product of world famous tv company.
So you are reqested to please arrange to change the said pannel board in free of cost. every reputed company changed their defective product in free of cost.
Regards.
Souvik das

Service request was made on 2/11/2016, id[protected]. It was picked up on 3/11/2016 by neosa electronics(P) Ltd. they promised delivery within 10 days. but till date they are not communacating with me. They are not responding my call. sony customer care also does not taking proper steps. So what is the solution? the product was purchased on June.will it be in service centre month after month.

This is regarding my sony experia m4 aqua display broken issue.
Ticket id:[protected]

I would like to draw your kind information for the fact that as per in precautionary measure case, my sony experia m4 aqua 2363 monce
Again serious faults on lcd and blew it seems that one by one the
Certain complain check attachment. I don't understand why a major
Brand manufacturer would bring out something like this junk. The crack
Has just formed to the point that we cannot bear it anymore, we
Incerely request you to replace all reaming display fitted with our
Brand value of phone on warranty basis.
Again like to bring to your notice that being a global mobile manufacturing giant how consumer are being chited by service center may bring down your brand image as of yesterday i got the following sms over my cell phone.

"dear customer, your set submitted against w[protected] is ready for collection, kindly carry your service job seet to collect your set".
Immediate response is highly solicited.

Thanking you

Abhijeet panda
Mob-[protected]

My Sony Xperia M5 screen is not responding to the touch, so I took my phone to Sony authorized service center in MUMBAI [ KRISH ELECTRONICS, Shop No:- L 113 Lower Ground Floor, Prime Mall Society Road, Irla Vile Parle ] on 28/10/2016. After two days, I received a call from service centre, that the estimated cost of repairing of my phone is RS. 20, 641 and the reason for problem are due to water. But the XPERIA M5 is Dust/Water resistant phone under IP65/68. Also my phone is in warranty period but the service centre denied repairing in warranty. The problem are due to water in the phone is because of manufacturing defect and now the service center asking me to pay estimate for repair. I also spoken to Sony customer care executive for the same but no positive reply was given. In the reply from Sony Regional customer support-West, it is said that the problem is only in Display Cover Assy Gold (cost Rs. 5436) but in estimate every component of the phone is mentioned (cost Rs.20641).
All relevant documents attached to this complaint for your reference
1. SERVICE JOB SHEET (KRISH ELCTRONICS)
2. INVOICE No. – 10843, Dated:-31/12/2015
3. ESTIMATE (KRISH ELCTRONICS)
4. Email reply from Sony Regional customer support-West

I bought a sony bravia klv-32r402a in5, serial no. 4304964 on 12th oct, 13 from electro world, paonta sahib, himachal pradesh. the display panel turned out to be faulty and this was noticed within a few days of the purchase. the repairman turned up twice after a complaint was registered and diagnosed that the dispaly panel was faulty and will have to be replaced. he took a few hundreds as his fee both times. the display panel hasn't been changed still, even after approx two years. i request the company to kindly ensure that the display panel is replaced at the earliest and that this action be carried out free of cost because the complaint was lodged well within the warranty period and the delay in replacement has been from the company's side.

I purchased a brand new SONY TV ( KLV- W56D) 48 INCHES from Bhumi Enterprises, Gandhinagar on October 22, 2016. My T V was installed on October 23, 2016 (Sunday) by a Sony technician and he left in 5 minutes. After that, we had to go out for some work. On 27th October 2016 when I switched on the TV I saw some green colured hues and colours and un-even green coloured patterns on TV.

I called customer care toll free number and I got a number service request ID 35733133 on Oct 28, 2016. I called Parshwa Sales, Ahmedabad ( the service centre) and the person on the other end said the store will be closed till November 3, 2016 because of Diwali, so we left for our home town. On a day before Diwali some technician called me around 7:00 pm but by that time we had left because of misguidance from Parshwa Sales.

Again on November 3, 2016 I got a new service request number 36003543 and a technician visited my house on November 8, 2016 that too after repeated requests. He stated that cable inside (LVDS cable) is a defective on and will be replaced. Today after 9 days also there is no solution to my query.

My TV did not function properly even for an hour. They provided me a defective set of TV. Did I spend 63, 000 rupees for such a defective piece.

The toll free number of Sony India, the service centre and the store from where are purchased are asking me to wait for two more days. That is their standard answer. I was told that the cable will be imported from Singapore so its delayed.

The grievance redressal of Sony is the most pathetic. They give reply to email after 36 hours only. I have sufficient proof as I have their reply in my inbox.

My concern is
1) How can a brand new TV have a defective LVDS cable? Is no quality check made before supplying to the customer?

2) What about the mental torture, I had to go through all these days. ( Since October 22, 2016 till the date of complain on Consumer Complaints forum its 25 days)
3) Why should I accept a TV which is already supplied with a defective part. Is it not a customer's right to ask for a new set. ( Why should one spend 63, 000 upees on such a Set of TV?)

Sony is turning deaf ears to my problem. I feel helpless and cheated. Kindly help.

My led tv kdl 40ex720 bought on 11 oct 2011 suddenly stopped displaying any picture while sound was intact. When contacted service centre 'smile care' at dehradun, uttrakhand with tv on 11.08.2016, they intimated that they need to change display panel which will cost me around rs. 25000/-. It was very shocking for me to pay a repair charges of rs. 25000/- for a tv of rs. 80000/- within 5 years of purchase. However even after agreeing for being looted, i am still waiting for my product. The service centre never provides the status on its own and when contacted, i was told after 1 and 1/2 months that the display panel is not available and i need to accept another tv of substandard quality which was not having features which my tv has, more particularly 3d features) on paying of rs. 25000. I refused to accept the tv and insisted on repair of my tv. However even after lapse of more than 3 months, i have not received my tv back. Now service centre does not entertain me properly

Dear sir/madam
I bring to notice[protected] has been purchased sony led tv "47" inch in girias
Showroom but within 2 yrs there was power issue (Off and on) so i had register a complaint on[protected] & no is {35463755}. Technical person came on[protected] and the checked told us there is a power flechwation so mother board has shorted.
He told with in15 working day it will be sorted out, so i told told him ok go ahead but dealer of service center are asking to pay 50% advance for spare replacement of 11000 rupees & they are not believing the customer of payment. And technical person inform as with in 3 month it will be warranty & what is product of sony & it is international & how it possible with in 2 yrs power issue.