Sony India Complaints & Reviews

I am purchasing sony M5 (MODEL E5663) on dated March 2016 within few days mobile starts problems( automatically switch off ) that problem related with motherboard i have gone to sony service center in Amravati they told me mobile has software problem we resolved it. After a week once again handset start same problem then i try to change sim card on that period my phone was physically damaged and problem is one sim card fail to show network but other support with this complaint on Sep 2016 and its under warranty period, i have gone to sony service center at Amravati (job no. W[protected] and they told me that this phone is not in under warranty only repairable but after few dayes some one call from sony service center and tell me due to unavailable parts of this hand set we try to replacement of handset, for this replacement i want to pay10000/- EXTRA cash payment on sony service center irrespective of attending my complaint.
how this can be possible for a company who is selling a mobile phone worth rupees approx 27000/- and its unrepairable

Dear sir,
I have purchased a lcd tv klv-32ex330 in5 @ 32, 900/- from m/s. Snehanjali retail pvt. Ltd, ulhasnagar-3, dist:- thane (Mh), dated 27/1/2013. It has been found from last year, this tv’s image and color should be suddenly low and bright. Not regular. Your dealer persons said, may be power problem, tower problem etc. Etc.
Last 25th november, red color suddenly disappears from the screen and picture showing 2nos………. Like shadow.
Dated:- 9/12/16, again talk with dealer persons and with customer care (Comp. Number:[protected]. But i am sorry to said that, after commitment your engineer or persons not visit to solve it.
Dt:- 16/12/16, in the presents of dealer, again we have contact with customer care (Comp. Number:[protected]. Lastly, yesterday, attained a person (He have not any identity card, that he deputed by the sony or his authorized service center) and he casually show that problem and without touch, installation, suggestion (Actually his target was to collect the visiting charges rs.200/-), he return back to pavilion. That person has not completely solved my complain and i am still waiting for a better response from your end.
Now, please let us know, to whom we expect a good service and when!!
Thanks,
Timir adhikari.
[protected].

Ive bought these phones over a period of 5 years.

Whenever something went wrong in the device, it became a headache for me.
Because to get it processed through the Sony Service Center is a pain.
The staff is least bothered about the service. The customer is kept waiting. Once the device is handed over, they don't update about the progress.

The service is very slow.
Most of the time, the issues are not resolved.

I had a number of experiences with the Service center.
I don't have the details except one. This is a recent trouble.

I purchased one sony Xperia M5 Dual(GOLD, 16GB) mobile through Flipkart online shopping on 05.12.2016..IMEI-[protected].When I opened it to use, the Audio system was not functioned. The I handed over it to KG Electronics, Coimbatore which is sony's authorized service centre on 07.12.2016 .The complaint number is 1-[protected].But there is no reply from sony company for my complaint. -By J. sweetson Eben Davis.7E, 3rd floor, Central jail Quarters, Coimbatore-641018

Hi
I am really disappointed with the service center. I never thought that a big company like sony would treat the customer the way i have been treated. I have purchased a led tv from croma dated 16/12/2016 and i have been promised by them that the engineer would visit my house and install the tv saturday evening dated 17/12/2016. Since afternoon after following up with the service center i was informed the engineer would come by 8:00 or before 8:00. I requested if he can come before 8 the service center lady said yes we would send him. By 7:45 when the the engineer did not turn up i called the service center again they said i can take the engineers number and call him check when he can come to my place.
After calling the engineer i realised that the engineer has already rejected the job when it was assigned to him on 16/12/2016.
Ultimately my tv didn't get installed on 17/12/2016.
This was never expected as a customer of sony.
Name of the service center :-
Engineer name mahinder singh who rejected my job
Dear customer your service request id 36896829 is assigned to krish electronics - asc; mumbai ; phone no:[protected]/1871 / (0) [protected]
I hope someone would help me on this
Danuk
[protected]

This TV have a problem the images n color should be suddenly low n bright and TV can be close n close again n again . please solve the problem .this is in I under warranty product.the TV also sound a different noise in that type I am become shock why I bear this type of sound of TV .the TV color n suddenly disappeared the images n show no signal this is also one of the issue of the TV .try to solve this problem or replace it .

I bought sony xperia m4 aqua dual on 1-1-2016. It has camera issue since starting. I reported to service center to repair the handset they took my phone for almost 20 days but could do that. Later on i had to report to the service center again again i submitted the set they replaced almost 7 parts. After that when i took the set back i was facing problem with mic and the phone eventually shuts down.. This is the fourth time i reported. I spent over 1000 rupees for tempered glass as they use to remove the tempered glass. I did call many times to customer care.. I wrote many mails to them.. But they are not giving me replacement.. They are saying they will reservice the set and will extend the warranty for 3 months.. But i need replacement they lied to me previously telling that they will replace my handset with new one but without accessories...

Sonyindia.[protected]@ap.sony.com
CC
Kathireshkumar Venkatesan
Message body
Mr velan

I am not satisfied with your sony mobile that i purchased, because i faced the problem right the second day of purchase when i asked the shop owner he told me once the product is billed and out of shop they are not liable and the customer should approach only the service center

I walked several times to your sony service center they just updated the software and returned to me

I have never used that phone even to make a single call you can check with your so called service experts, and before two weeks when i taught to use the mobile and inserted sim if i tried to call someone the mobile gets hanged and restarts if i get a call there was no volume, when i checked with the service center they said speaker has some problem and it will be send to factory and rectified

1. HOW CAN A MOBILE GET PROBLEM WITH ITS SPEAKER WHICH WAS NOT USED SINCE THE DAY IT WAS PURCHASED
2. TODAY WHEN I WENT TO SERVICE CENTER THEY TOLD BOARD HAS BEEN REPLACED, WHO GAVE PERMISSION TO REPLACE THE BOARD OF MY MOBILE WITHOUT MY CONSENT
3. AGAIN WHEN I INSERTED THE SIM IT HAD THE SAME PROBLEM NOTHING RECTIFIED

Why do you sell a product which is of very low quality with out even using, the speakers has gone and board has been replaced.

THE DEALER HAS SOLD ME A DEFECTIVE PRODUCT AND ITS NOT BEEN SERVICED PROPERLY BY THE SERVICE CENTER, WHEN I ASKED FOR EXPLANATION FROM SERVICE ENGINEER SENTHIL HE TOLD ME THAT HE HAS SEND A MAIL TO HEAD OFFICE IN CHENNAI AND I SHOULD WAIT FOR WEEKS UNTIL THE MAIL HAS BEEN REPLIED, I ASKED FOR ESCALATION EMAIL/CONTACT NUMBERS HE DENIED TO HELP.

WHOM DO YOU GUYS TRYING TO FOOL, WHY DO YOU CHEAT THE HARD EARNED MONEY OF PEOPLE, IF YOU ARE UNABLE TO REPLACE NO ISSUES YOU CAN HAVE THE MOBILE WITH YOU, I WILL MOVE LEGALLY THROUGH CONSUMER COURT AND SOCIAL MEDIA'S AND KEEP TRYING TILL I RECEIVE JUSTIFICATION FOR THE MONEY I LOST AND THE MENTAL PRESSURE THAT I AM FACING FOR PAST 6 MONTHS

LET ME SEE IF ANY SINGLE SOUL IS AVAILABLE IN SONY COMPANY WHO IS READY TO SOLVE THE CUSTOMER ISSUE...WHICH HAS BEEN DRAGGED BY YOUR TEAM FOR PAST 6 MONTHS...

WORST SERVICE ...UNQUALITY PRODUCTS

Regards
kathiresh kumar R V

This is in reference to your email dated 4th December 2016, regarding service support for your Sony XPERIA Z3+ Model. E6553, IMEI No. [protected] purchased on 4th May 2016.

We understand your concern towards the service of your mobile.

We would like to inform you that, the product was inspected for post-sales support, vide job no: W[protected] by our Authorised Service centre – M/s. K.G Electronics, Coimbatore.

The handset was inspected by our engineer. Based on the physical inspection of the product, it was found the Printed Circuit Board needs to be replaced for satisfactory working of the set.

SONY products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, failure may happen in the product in the course of time.

As per the warranty terms and conditions, request your kind support and co-operation in allowing us to repair the product.

We assure you of continued quality and reliability of our product and services.

We regret that we are unable to comply with your request to replace the product. We solicit your kind understanding in this regards.

Thanking you and assuring you best of our service support always.

With Warm Regards,
Sony India P. Ltd.


Velan
Customer Support Executive
Customer Centric Division - Chennai.

I deposited my Xperia XZ with broken screen to sony service centre in Technocare New Delhi which sent to sony for repairs and they charged me 5000 rupees. On receiving back i got handset in open condition and when i started countering service center they said they have got it back from sony only.

All fed up i called their ASM in delhi who shamelessly said that display can come out during transit and there is no big deal. I will get it repaired and send u after few days. This is like i am begging these idiots after paying this most disgusting brand so Much money and get such a third class service for such a premium product.

I wrote email to their Country head and not to much surprise, even he did not have time in over 24 hours to respond. And neither anyone else called.

No doubt if the head of service is such serious abour customers, service will be like this only..

I have Sony 32 inch TV model 32R412D, purchased on two months before only. The screen automatically blown in front of me on date 09/12/2016. Still i have not received any satisfactorily reply from Sony service center.

Sir I was purchased the TV on 10/10/2016. And it is completed only two months. I am purchased it from loan, actually only one installment has been given. So how can I bare this huge amount within two months?

unsatisfied about service of Sony TV

Sony TV Complaint No. 36794840, request has been logged as : 36828238.and 36829671

Regards,
Rohit Shinde

I have purchased a Sony tv Model #(KLVW562D) on 9th Apr, 2016 in Sathya Agencies, Perambur. We found a issue on 3rd may, 2016. I raised a complaint (Complaint # J[protected] and they resolved the issue after 45 days..However, we have faced the same issue on 26, sept 2016 and the complaint # J62396426. Its been more than 3 month that the issue still not be rectified and im not getting proper response from the customer care office as well. They were repeatedly taking the complaint (Complaint #s J63222620 dt 21 oct, 2016, J63345316 dt 26th, Nov 2016) but none of the complaint was rectified,

It's been more than 8 months since i purchased the TV, Hardly i have used only 1 month. I request you to replace the TV else refund the money. Is this the way Sony treating the Customers. I am really fed up with your customer support and the product. Whether you guys are selling genuine products or fake products.

Bought on 30/05/2010. Atpresent showing shadows, double figure, vertical lines, colour disparity etc.Service people say resolution problem and need change of panel which is unaffordable.
bought from f
Fridge house, Kannur raoad, Calicut..was proud to keep a sony paroduct.sad to change after six years.help me replace the panel.
My mob:[protected]
The colour fade minute by minute and started showing verticle lines making display disfigured.

I am the user of your products, how much confidence and belief on your sector now i am having the confidence in a opposite manner, b.coz i have experienced a problem in DAVTZ 215 Home theatre system, when i reffered nearest service centre they replied me that the mother board is fault you have to change it the price is 7500/-, the product i bought on 25/5/14, i analyzed the problem in service centre on 03/09/16.
Now i am became to decission that the sony product will stand by only for 1.5 year.
I having that last hope that sony india will favour

anticipating your positive response

I am jeevanjot singh... Mere pass ps4 tha or us mein noise problem ki vajjey se replace bhi hua... Per us mein abhi bhi same problem aa rhi hai... Mein ludhiana se hun. Mein sony service center giya or wah ek employer se muje gandi gallian nikali or hath bhi uthaa hai... Yeh aroma service center hai... Or employer ka naam parminder singh hai... Muje usne buhat gallan nikali or hath uthaya... Is lyi main apna ps4 vahi fank diya... App us per strict to strict action lo... Maine case bhi file kar diya...

Dear sir i'm SURESH.N, i have a sony xperia C mobile, and purchase ebay online market at 2014 .i'm useing the mobile 2or3 months after that mobile was hardware and software problem i'll contact the delar of ebay .he is told to me i'll clear the problems but not cleared the problem and i have many more problem is again and again then he will change the product of C3 that also same problem make me i'm purchase the mobile on may 2014 that time to now also but i'll give the mobile to the delar and he will give after two or three months lster and again the problem will comes on a fue days and again i'll give the mobile to the delar but the problem is not completed now also the same problem is going on.i have many more trouble in this mobile and so an so, finally i informed to our sony customer complaint help line what can i do now pls give me a right solutions

Dear Sir,
I have purchase a sony mobile set & i have used the set only for 03 month out of 7 Month, The set is always getting problem & i am always remaining idle with out my mobile set, for which my job is hampering & i am not in a position to purchase another one new set of Rs 25000/-

So i request you please arrane to support me & exchange the defective set on urgent basis to make my life & work easier

My Contact Number is-[protected]

I am a fan of Sony products. In fact, 6 of the product I use is of Sony testifying the confidence I have in Sony products backed by excellent and timely back up service. But I am now facing a situation challenging this conference.
Recently my Sony tv KDL32EX650 had some problem and your reportedly registered service provider for Alapuzha region M/s Bright Care diagnosed it as defect in LED PANEL. They have under their receipt no 3258 dt 26.11.16 took an advance of Rs. 4000 and I have not heard from them since.
I hope you would take up the matter with them for early settling of the issue so that the Trust we had in you is not allowed to be withered away.

I have submitted my sony experia smart phone at sony service center(M 9-10 Yashwant Plaza, Station road Indore MP) for repair on dated 22/10/2016, and they told me that it' would take 3 to 5 days to repair, but they hadn't response approx 2 week after that I have call them so many time then they agreed with phone replacement and they told me to submit the check I have submitted check but after one week they told that check cannot be accepted and submit DD again after submitted DD one week has been passed they haven't respond, when I called then they ask to wait again for a week.
Therefore, i shall be highly obliged if you kindly take an immediate action to this matter then i will be really thankful to you.
Service center phone number is[protected]
My ticket ID is [protected]
My Job No W[protected]
My Contact Number : [protected]

I have bought a SONY KDL-43W800D on[protected] from Sony centre, chillimbi, Managalore. At the time of purchase dealer told me the wrong information about the TV. He told me that the internal memory of the TV can be expandable. But when i talked with SONY customer care, they clearly told me that internal memory can not be extended. I want to return the TV because i have been misguided. Even still the dealer is saying that this will be solved in bext update. But sony customer care is very clear that this will not happen. No update will come and dealer is tellibg wrong information. I want to return the TV and my money back.

Dear sir
I have purchased sony xperia z5 8 months backfrom starting i have lot of issues with call attending time phone hanging, battery backup problem. After several visits to sony service centre problem not resolved. At last 24th october 2016, job number is w[protected] at
Madona, kollam kerala (Sony authorised service centre). At last they told me that the battery is replaced and the hanging problem is rectified. They kept my phone for aronund 20 days for repairing. That means they took more time for repairing of 12 month warranty peroid phone. But i get back the handset from service centre after repairing the complaint still persist. What can i do your customer support is very bad. I cant attend incoming calls. Please resolve my problem as soon as possible