Sony India Complaints & Reviews

Hello
Sir
Mai ne last year March mai Sony t2 ultra liya tha n meri bhot photo delete hoye h bt iss m recover ur delete photo m premium aara Rs 170 ka sir plzz help ye premium kese hattau... Sir plzz ise solve ki jiye. Mai Sony service centre m btya tha but vo bolre ki ab v hat jaye ga ye problem bt aesa kuxh nahi hua... To meko batao kese hate ga

Sir, my name is sravan from vijayawada Andhra Pradesh I had been purchased the Sony Bravia 32 Inches smart internet TV on 23.12.2016 after 4 days my TV is not working I raised a complaint to Sony customer care they engaged the certain service technician of concern service centre he told mother board in TV had been burnt out and he told that they will give warranty after 5day I contacted to concern service centre in my place they told you got a approval for new replacement TV from company but today 3.01.2016 I call to customer care they told we had not got approval they playing games I have call recordings proof of concern service centre please rectify my problem

Pvsaisravan
Vijayawada
[protected]

I have purchased sony on-ear-stereo headphone of model no sony mdr-zx110 online by amazon.in, it came to my notice that the product dispetched to me is duplicate one.

I assured it for the same by visiting sony service centre, chembur (east) mumbai-400074.

I have purchsed it online and the dealers name is dealscart with vat tin no.[protected]v and cst no.[protected]c.

I have the original invoice with me for the proof of the same purchased. my invoice order id[protected] and the purchased date is 22 may 2016, so the product is under warrenty till the date.

I now request sony company to look for the matter of this froggery by amazon.in and requesting to take an action and replace my product at the earliest and do the needful.

Thanking you
Yours faithfully

May 31, 2016
Sony led tv complaint
I bought the sony tv model and now it is 3years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that sony products went wrong in such a short period. The problem in my new tv makes me rethink about my trust against sony brand. I requested via sony customer care to replace the display panel without any cost but despite 3 mails on 23rd may, 25th and 26th may, they have sent the same reply to me again and again.
We are one of the people who believe about sony’s quality, especially in the tvs. We bought this tv for rs.80, 000 just 3 years back and it is shocking to get this quantity of the product. We have seen in past tvs that run for decades without any issues. This shows the quality of the product and also indicates to us not to go for sony product anymore which will give a recurring expenditure of rs.30, 000 every 3 years. I am just wondering how can a quality of the product be so poor that it wears out in just 2 years and how can middle class people made such big investments believing in a brand like yours.

I am looking for sony management to help on this and escalate to the right people on the top and get the issue resolved to my satisfaction

Respected Sir / Madam,

This is to inform you that I have submitted my Sony Xperia C4 Headset that came along with my phone at the time of purchase, to Sony Authorized Service Centre (Kalpataru IT Retails Pvt Ltd, E-Mall shop no 105, 1st Floor, Cr Avenue, Kolkata - 700072, West Bengal) on 2nd December, 2016. My job number is W[protected] & Ticket Id is [protected]. The headset model that I submitted to the service centre is MH410C black. I went yesterday to the service centre to collect my entitlement but I saw that the service centre is closed permanently from there & the shutter of the shop was down . I got confirmation about this information when I had a talk with the other shops that are there on the same floor. It's been a long time & nobody from the service centre team informed me about it neither I received any text messages from there end as promised by them at the time of depositing the same. So I hereby am attaching the Service Job Sheet that was issued to me at the time of submitting the headset. I want my product back as soon as possible. I wish this matter will be surely taken care of with utmost importance & diligence.

I solicit your kind cooperation regarding this matter.

Yours Sincerely,

Soumit Ghosh
315 Subhash Nagar Road,
Dum Dum Cantonment,
Kolkata - 700065 ( Near S.Paul Rickshaw Stand)

Phone - [protected]
Home[protected]

I have sony home theatre sa id5000 music system .the Remote Control of sony also damaged now i could not operate sony music system without Reomote, i searched entire in hyderabad and orissa and other city of sony dealers and service center .i didn't find Remote
Please revert back to me my remote model is RM-ANU088
I hope your company solution my complaint
With regards Sandeep
Remote number RM-ANU088

TV - Sony LED Model No. 32EX550, Sl.No. 3255551 purchased from Nijhawan Electronics, A-19 Shyam Park Extension Sahibabad, Ghaziabad - 201 005 (UP)
Invoice No. 002/056 dated 02.05.2012.
For the last week, when TV in switched-on, the screen continues displays (either at bottom or upper side of screen) the followings:

DEMO MODE
Off
Picture Engine
X-Reality
X-Reality

I'm very frustrated bcaz of my cell phone first time submitted in[protected] second time submitted in[protected] and third time submitted in[protected] and third pic my cell phone is[protected] and same time same problem in my cell phone.
Ringer problem is not resolved by sony company address -
Hira electronic shop no 19, ground floor, waterfront phase 1, d wing vijapur road, civil line, solapur, maharashtra 413004.
Iwant to say that my cell phone is replaced please already 3submitted this device.
Today i have registered complaints customers care dear customer, your service id [protected] is valid for 7 days. Please take data back up before submitting your handset and carry purchase invoice.

I bought my phone sony xperia m4 aqua on 9/12/2015 srinagar Kashmir . On 7/12/2016 i went to service centre regarding the phone ringer issue.They did the software repair and returned my phone. On 8/12/2016 i again went there for the same complaint, they said they will replace the set and provided me the job sheet.
On 20/12/2016, they called me and asked me that my set has been replaced and i can come to receive my handset.
I went there and received the set, they assured me that if you face any other problem you can come because it still has 90 days warranty.
It worked well for 12 hours and then i again faced the same problem.
I had to leave on 21/12/2016 for bhopal.
I showed it to the service care on 26/12/2016, they said it is out of warranty. They charged me 115 RS for software repair, but it still has same issues plus it is autorestarting now.
Kindly look into the matter.
They have not replaced the set, they have only changed the motherboard because of which the imei no. Has changed, they have cheated actually

What i am supposed to do now??

30 days delay in replacement of new led tv klv-43w752D. Display of my ex 41 was spoilt. as display for the old model has been stopped, Sony service center of davangere karnataka has taken dd of 21205 rs for replacement n there has been very much delay with inconvenience.
I here by request to kindly look into the matter seriously. No customer and service provider rapport is maintained in this centre

I have sony Bravia KDL32NX650, bought in year 2012. It became faulty in Sept 2016. I informed to nearest service center Gaya( Bihar). Technician came to home and found the Panel faulty. After discussion Replacement offer given by the same service center. Based on his committment i waited for more than two month. After that on demand i submitted Demand Draft of RS 15965( Dft no.500691 of ICICI bank/ Dated- 19/11/16) in favour of SONY INDIA PVT. LTD at Gaya service center. I got assurance from Mr. Subodh that i will get my New TV within 15 days.Now approx 40 days completed and i did not receive any call regarding same. Whenever i call to Gaya/Patna service center always gets new date only. This company has harassed much.

My TV's (Sl. No.S[protected]m - KLV-32R402A) pen drive port is not working for nearly 2 months.

Yesterday one mechanic from your Mumbai Service Centre came and checked the port. He said that the entire mother board set has to be changed which is costing nearly Rs.6, 000/-. But the Service Centre and the service person refused to give any report in this regard. I said that unless the report is given, I will not give the service charge of Rs.200/-.

The TV was purchased on 21.02.14. It is less than 3 years old. How the pen drive port will be out of order within such shorter duration. The other features of the TV are in order.

Please send one qualified engineer to my house and get the port checked. It appears to be a manufacturing defect. It so, please change the TV itself immediately.

Please note that I have submitted by Sony Vaio SVE15136CNB in sony service centre, Club Electronics E-25, South Extention Part II, Main Market Delhi (110049). They checked my laptop and provide me estimate sheet. I approve of changing motherboard and refuse to change body parts. They agreed to change motherboard only.
After 4-5days they call me back and told me that we have changed your motherboard but the problem remain same and we have to change its other parts also. I told him that when I have submitted my laptop it was in good working condition but the problem was that its graphics card was not working properly. I want to talk with technical staff but that day he refuses me to connect with him. Next day I tried to contact him then he said motherboard will only be changed along with the body of the laptop.
I requested them to change motherboard only but they refuse to do so.
Due to this matter, I am in deep mental shock and not able to work properly.

Dear All,

My father purchased Sony TV product - Bravia ( Model # KLV -24R422A ) Serial No # 4326652
Extended warranty card #[protected] valid upto 22/ 2 / 2017 ) with RS 1500 / payment .

TV is completely down and my parents are completely SAD with Sony service . We have open service request as follow :

Nov 29th Service Request #[protected] Ticket Closed

Dec 11th service request #[protected] ticket open

Dec23rd service request #[protected] ticket open

Sony product quality and sale service has been completely degraded compare to any other product Like Panasonic, Samsung or Indian product .

If any Sony product leadership or india or Japanese executive is reading this note then please help ASAP to resolve this issue.

My father has purchased this product based on product quality, reliability & after sale service of Japanese product . He is completely unhappy with this .

Looking for faster resolution or replacement of product under warranty .

Pls contact Cell # +91 [protected] for any further information . I am happy to interview if any media person want to know about Sony product service issue & till date support received .

Regards,
Viresh

We have purchased the above said Television in 2014. This product had been serviced twice for No Dispaly and audio. Again and again the same problem persist and authorised service has attended. Now again he is asking to replace Dispaly unit. We suspect this product has some issue start from purchase and we request you to support us to service.

Serial No: 4343834
MADE IN MALAYSIA

I bought a Sony Xperia xa ultra dual phone on 19th Aug 2016 from RL ELECTROICS SONY CENTER, 90/4, outer ring road, martahalli, opp multiplex theatre, banglore-37 which is having the IMEI [protected] Invoice No is SLM-000682.Just after 2months I started facing issue on handset not switching on (Nov 2). So I gave for service on VIGNESHWAR SERVICES, No:659, Groung floor, 17th D Main, Opp.Kormangala club, 6th block, banglore-650095.Job no is B1W[protected]. I got the handset back after the service on 25th Nov 2016. But again today(21 Dec 2016) again I started facing the issue with display. Display is blurred, flickering and showing reddish images.Again i gave for complaint Job No is W[protected].I gave 28K for handset and Iam facing issues frequently. This is really bad. I really fed up with the service provided by Sony. I think some kind of manufacturing issue with my handset, so I request for a replacement with new piece of handset. If not Sony is not giving any values to their valuable customers. I spend 28k for your product and facing this kind of issues continously, that feels not good.i request you for a replacement with new piece. Hope I will get a good reply from your end ASAP.

Sir, We Reapir all types of sony 4k Led, And we reapir Panel also no need to replace panel, we reapir all types of main board and provid a good service to coustmer, and if some one need help or any iformation about technical help plz call us on +91-[protected] /rahul
no visit charges, 24 Hrs service, any time any wer,
rahul papade =[protected]

Hello sir,
We have purchased sony klv32r412d this tv 11 days ago and same was when i am watching this tv small black dot inside
This is very disturbing at watching
This is very new tv. Is sony tv
A black dot appeared on 1 week old tv i
I am allready complaint registered my service request id 36964900. Today 23/12/2016. Sony service people came today and he is told change only display panel. I dont know what is defect pl advice concerned and change the tv we don't want this set pl do the needful. Thanks in advance. Pls
Model: klv32r412d
Serial no:4049400
Bill date:9/12/2016
On reliance retail limited
Chennai
My name: m. Siva
Ph:[protected]

I have purchased above said Home Theater from Vijay Sales on 11-Dec-2016. Your Service Engineer install the device on 13-Dec-2016. However, all files were not getting played properly. For example few files video could be seen, but audio could not be heard and visa-versa. Further, I am unable to have output of TV / CABLE to said device.

Your Service Engineer said he will report this problem. However, I did not receive any communication from Sony. Therefore, I reported the issue to Vijay Sales. I received a call from your Delhi Technical personnel and when I shared the issue, he said this is due to device not supporting high resolution files. He also mentioned that this device does not support HDMI ARC. He also added this being basic model, it does not support all the version.

I feel I am being not given the correct information during demonstration at the showroom. Further, I do not wish to have a device which does not satisfy my needs.

In light of above. may I humbly request you to please advice the amicable solution to me.

Looking forward for your favourable and prompt reply.

Best regards,
Nandkumar Shinde

MOB : [protected]

Hello I am buying Sony KLV32R412D LED TV on 9/12 /16
I am watching the TV closing in a screen inside small black dot is there that the black dot very disturbing at watching the TV I very disappointing the Sony TV
This is not running TV .this TV is very very New this problem formed in factory.
I am not interest the service why should service.
I want new good one .
I expect your service. Thank you