Sony India Complaints & Reviews

I am a customer of sony products.. I have bought approx 2 lacs value items in 1 year from sony india.. But i have problem with service center in my city.. Engineer /mechanic hve always misbehavior and loose talking.. Two time i have given my phone for repair and he always loose talk and now when my home audio having problem, first he was denied to check the same at home, after he said he will take 1500 rs without any service invoice from sony to check the problem.. How i can give any money to him without any receipt. Now if sony will not take it seriously than we will post the same with social networking site to stop bying sony products to other people in my friends circle.

Dear sir,
I was purchased a sony tv model no. klv 32 bx300 having serial no. – 2392051 on 22.09.2010 from doordarshan, alamganj bihar sharif, nalanda (bihar). i was facing a problem from december 2015. i was go through your authorized service centre on 30.01.2016 id no j60271083. they told me to your panel is damaged. i give order for panel but they not provide. again i give order to panel vide ccid – 33251412 on 12.07.2016 & deposited with rs. 5, 000/-. they could not change my tv panel due to non - availability of panel in company, on 21.10.2016 one call was sony deepak jee to change your tv &discount 25% of new purchased tv. i give order model no. – kdl 55w 800 d on 21.10.2016. but still they can not give tv as on date.
Please look into this issue and please arrange to provide captioned tv as earlier as possible. you can call with me at [protected], raj pal singh.

Hi,
It is for your kind information that on 24/10/2016 i had repaired my phone and after one day the pasting problem at the back cover occurred. and again i visit to service center and they are saying that our engineers on diwali leave so please visit again after diwali and 11th november I again visit to service center and they are saying that it will take 4 to 5 days to repair as we have a no pasting bond.

Dear Sir/Mam

This is to tell you that my experience with Sony Service is really disgusting.

As we have filed a complaint for Sony TV and complaint no was sent to us and we received a message that Krish electronics is was assigned to our service request ID 35822365.

Now its 15 days that we have lodged complaint and they have picked up the TV on 1st of nov 2016 and told that it will take 3 to 4 days. Now there is no satisfactory response from them and they are saying they cant help us as its the fault from Sony that they are not giving us the required parts.

Its being long that every time they tell you TV will come tomorrow but still waiting for the same.

I want sony to take proper action so that we can get the TV back. Now i feel it would have been better if i would have gone a local TV repair shop atleast then i could have got a proper response from him.

It doesnt look nice for a big company like sony and its appointed dealers to behave in such a way.

While selling TV they told that if the parts will not be available we will even replace the TV, but these are all fake promises i think we have been told at that time.

If you feel the part is not available kindly provide atleast a smaller TV as an alternate for few days.

As I spoke to a senior person in Krish Electronics They are saying we cant tell when they will get the part.

You tell why the customers should suffer such along time or for small things we should go to Consumer court or so.

Please solve our problem.

Alternate No is [protected]
Complaint Address :
B 906, Dheeraj Residency
opp Oshiwara bus depot
Goregaon West Mumbai 400104

Date of complaint registred 29th Oct. Pick up date 1st Nov (Please find attachment)

Service job number: w[protected]

I have given my "sony xperia m4 aqua dual" for service twice with in 15 days (Which was inwarranty),
When i gave the mobile for service at first, i had mentioned about over heating issue on upper part, mic not working and display problem, and battery backup issuse, but they resolved only mic issuse, and replaced battery and they told that they have replaced display but there is a problem with display also.
After using few days i noticed that there is a problem in display, camera, and over heating issue,

O i again went to service centre on 2nd november 2016. I showed all the problems to them and they even agreed that and they took my mobile for service (Which was inwarranty),
After few days when i called them they told that my mobile was repaird and already dispatched from factory, they told tht i can collect my mobile by today afternoon.
And when i asked about repair status they told display battery and camera has been changed,
But when i called them in afternoon they told my mobile is not yet repaired, battery spare part is not available.
And i waited for 2days and when i called yesterday they told tht thr is problem with battery and spare is not available, i had a very long conversation with them, and they told me to wait for 1 day or 2 day,
O i suddenly got sms next day that is today to collect the mobile from service centre, they were telling tht battery spare is not available, but i donno suddenly where they got battery spare.

O i went to service centre today to collect the mobile after waiting for 10 days,
I was very dissapointed to see that all my issue is not at all resolved, when i showed them the issuse with the mobile on spot. They had no answers and they asked me to wait for some days so that they will again send it for service,

*service is very very weak, they dont even check properly,
*they made more scrathes on the back pannel,
*they replaced battery in 1st service and again in the 2nd service they told there is a problem with battery, i donno y did they put fault battery in 1st service which was replaced just 15 days back. I think they put fake or used spare parts.
*and even the display, they replaced the display in 1st service but it had white dots, and they didnt resolve it in 2nd service.
*and they didnot resolved camera issuse in the 2nd service.
*and they didnot resolve the over heating issue even in the 2nd service inspite of telling them many times.

I didnot collect the mobile, it is in the service centre only
I am very upset becoz o[censored] people, u people took it for service twice and didnot resolve the issue and caused more damage to the mobile.

I request you to give new replacement for "sony xperia m4 aqua dual", coz they didnt resolve the issue not once, its twice. And i think they put fake or used spare parts. I dont have trust in your service team.
O plz give me replacement.

I have bought c5 ultra last year. My phone is still in warranty,. One day suddenly my phone stopped charging so i went to chennai tambaram service centre which is 30km far from my house. I gave my phone, after a week i got my phone back, but what i saw is same problem is still there. So i again submitted, but again when i got my phone same problem was there.

Like wise i submitted it for 5 times. Charging issue is not a big problem, but what they are repairing and how they are repairing i don't know. Yesterday when i went to take my phone, they told ur phone is ready. So i took my phone, i checked it. But still it was not able to charge, also i can see now my speakers is also not working, my main screen came out, also the back panel is got damaged.

O i went to manager i told him, for a simple problem i have submitted my phone for 5 time, you should ask your team what they are doing. But he started shouting on me, he told when we gave you ur phone, it was working. You only did some thing that is why it is not working. But i checked it in-front of them so how he can accused me like this?

Now i am asking for a replacement because you can also understand if your phone is getting open for 5- 6 time, what will be the condition of my phone now. My phone 27000 rs. So why i will ignore this fact.
And again again i cant travel 60 km.

I was not asking for replacement before, but after i saw my phone yesterday with multiple issue so now i want replacement.

O please help me in this. I don't know where to go, sony is also not helping me.

DEAR SIR,
I am Manas Ranjan Mohapatra bought a 24'' sony tv model no p413d from Raj Electronics, Bhubaneswar Bapuji nagar branch before 15days.But last 12 days i have given my address and phone number to your service centre to install wall mount but nobody can responce.And every time they are telling me will install today but no result yet.so plz take action as soon as possible.

I am a PSU executive and owner of so many SONY products.Fortunately I've not visited your service centre earlier as it was not required .But today a minor problem has raised some doubts regarding your service rendered to your sophisticated customers.What will happen if tomorrow there will be some problem in my very costly sony products.
What happend today that I ve gone to your service centre M/s Shreejal Services at Cuttack-Odissa for the matter that I've purchased a sony pendrive 32gb before 10 days and lock clip is not working - a clear case of manufacturing defects...but the service engineer did not agree and told me to operate it by holding the lock which is not supposed to be the right way of operation...He talked to me in a rather nasty manner ...when i asked for the complaint/suggestion register he told me that there is no such register maintained here. Is it true...Pl.clarify so that our trust on sony will be intact...

Bought my mobile on 19/10/2016 I had display problems on 27/10/2016. I went to service center and asked for replacement but they said only replacement is till 7days i accepted it and gave my mob for 2weeks for service now I am having speaker problem. I don't know what to do. please give me a solution they didn't fix my mob backside also just 1 month I am having dis much of problems.

I was in my search for a good a 4k led television when, in the month of october, 16, after watching sony tv's ad on the newspaper by Guru Maa Enterprises Haldwani dist. Nainital, Uttarakhand(Sony Exclusive Showroom), my son asked my to go for sony 43x8300d which was launched in the same year that had many good features like 4k hdr and motionflow 800.
When I finaly went to purchase that television the shopkeeper manipulated me to buy the 43 inch x8500c, by telling me that it comes with an hd tv camera and is the ditto same television with same specs.
I was in the illusion that I made the right choice by listening to the shopkeeper until my son checked the model 8500c and
compared it with 8300d.(I was shocked to know that it was released in the june 2015, had a panel refresh rate of only 50hz(or motionflow 200) and did not have 4k+hdr feature).
When I went to the shop to ask him to replace the television he said there is no way he is going to replace it with 8300d as he had already told me that you are going to buy the c series.
I ask for your help to kindly look into this matter and get back to me asap.

With reference to the reference number is 1-[protected].
i submitted my cell to the service centre on 5.11.16 regarding the charging problem rest my phone was working well, after submitting i was informed that in addition to charging problem the power key is not working plus some headphone jack issue but before i submitting the cell everything was fine and now the service centre is refusing to take the responsibility. i want that the service centre should repair the damage caused by them to the cell on their own expenses.
please solve the problem as soon as possible or else i will have to take legal action

Madam/Sir,

Pursuant to the trail-mail, after repeated telephonic requests, a representative visited our home at Nadiad and without due examination of the TV set for repair of any minor snag, insisted that the disruption required replacement of LCD panel and removed the TV set to your Authorized Service Centre at Anand (20 kms from our residence) whereas, the set was purchased for Nadiad and that I was told that the transport will cost Rs.600/-.

After considerable telephonic follow-up, the annexed mind-blowing estimate (dated 22nd October, 2016) for approximately Rs.12, 000/- was sent to me whereas, the TV set was purchased by me (as the latest model - stated in subject) for Rs.39, 000/- on 30th October, 2010 and within six years of operation with due care at home, the undersigned came to be saddled with such a huge cost. Left with no other option, I agreed to the estimate and gave the permission for the repairs on 22nd October, 2016. I kept on following-up with the personnel at your Authorized Service Centre including Mr Gaurang but, I was told that they are awaiting for the required spare-part; to be told to me yesterday (i.e. after a lapse of over two-weeks) that the company has stopped the manufacturing of the said spare-part for the TV owned by me and that it is obsolete/redundant and that if I could share the date of purchase of the TV set, the company is ready for a buy-back offer.

From the very beginning, the way my TV set was removed from my premises in a hurry without any examination for minor snag which could be rectified at the spot, the huge estimate for replacement of the part costing Rs.12, 000/- was given to me, the information that the model is obsolete/redundant and parts not available and the buy-back offer; all point to some foul-play to burden me with another sub-standard product of Sony which, I feel, given an option neither I shall think of buying or recommend anyone to do so owing to my bitter experience.

I have always had great regard for Sony products and the brand but, the bitter experience with the said product bought out of the hard-earned money of my spouse and myself and the unfair way in which, your Authorized Service Centre is handling my grievance with an intent to further put me into greater loss with the buy-back offer, compels me to re-think.

The matter requires due consideration and a visit of a company's representative to the Authorized Service Centre for fact-finding without advance notice to establish the real fact including any foul-play at the Service Centre since in my feeling, the TV set had a minor snag and instead of quoting the repair charges and getting it repaired promptly at my home itself, I was taken for a ride with the said exaggerated quotation of Rs.12, 000/- and to further take advantage of my plight, an attempt is being made to further put me into heavier cost with the buy-back offer; whereas, the original part for which, quotation has been raised might have found its way to some other set.

Kindly investigate the matter and ensure speedy justice.


Regards,


SUNIL

-----SonyCare wrote: -----

To: "M.[protected]@nic.co.in"
From: SonyCare
Date: 10/21/2016 11:01AM
Subject: 'SonyIndia=[protected]' Re: Sony Bravia TV - Disruption in visual -

Dear M.[protected]@nic.co.in,

Greetings from Sony India.

We have received your Email and your request has been logged as : 35483431.
Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We assure our best support always.

Regards
Customer Care Center
Sony India

Hi team,
Myself n subramanyam from bangalore, i have given my sony m4 aqua dual mobile for service on 13.10.2016. An estimate was given to me on 18.10.2016 for 9350 rupees. I have immediately paid 4000 rupees as advance which enables them to start the work.

Till now i did not get my phone, on nov 03rd the concerned person told that a particular part is not available, he would give me a new phone (Sony xperia xa)
Now today 11.11.2016 they are saying they would be giving my old phone only, but they did not mention me any date regarding that

Such an idiotic replies which i never expected from sony authorities and worst service ever. Henceforth i will never purchase sony products nor i will allow my friends to do so. I regret being a member of sony family

I have given my mobile in
Vigneswar services (Sony authorised service center)
No:659, ground floor, 17th d main koramangala club, 6th block, karnataka
Phone number:[protected]

Please help me in getting my phone latest by 18.11.2016.

Regards
N subramanyam
[protected]

This is Ajay Agrawal from varanasi, i have purchase a television in the month of feburary, 2016 and the panel/screen had some problem. i registered the complain on[protected] and the panel got changed on[protected] but again it had the same problem which it had before. the service given by the sony india people just served us with disappointment and they are not listening us and making excuses. we have again registered the complaint and now noby is taking any action on it and saying that the mail and video sent to the compny is got corrupted. we are making so many calls but they are not answering at our calls and even the calls made on the toll free they are nit transferring the calls to the superior hirechary as this case is pending from a month. Please action this on immediate basis as we dont have faith on this comapny now. we need to get our tv replaced as soon as possible .

Please find two messages I wrote to the company... and issue remained unresolved still...

MESSAGE - 01

Dear sir

Right at the outset I really feel extremely upset about a problem which has just started appearing in my Bravia TV... there is a kind of flickering band of almost about 1 cm appearing continuously on top length of the TV...

And I have already talked thrice with your customer care executive but the talks reached a dead-end at a point where they ask me to bear expenses for the repair...

My simple question to all of them and you too... When I had spend 75, 000 rupees on a TV, should that TV be giving me problems so soon like this... I went for a trusted brand only so that I can have hassle free experience with it... Sony shattered all my faith...

Resolve my problem and I do not either want to pay a single penny nor tolerate any delay in resolution of my problem. The model details are as follows:

Sony BRAVIA TV, Model No: KDL-48W600B, Serial No: 3272871. Purchase date June 2014.

MESSAGE - 02

Dear sir

I fail to understand why you people have disowned me... Is that for a simple reason that I am that that stupid buyer who did a foolish act of spending 75000 on a TV !!... I am completely at crossroads and forced to contemplate taking some unpleasant knee-jerk reactions... maybe i will start posting on the internet world the shabby treatment Sony India had meted me... customer care is literally not providing any help and the emails remain unanswered for more than a day...

Gurpal Singh Rana

[protected]

Why do Sony India not repair Sony phones purchased on online sites. Sony allow their phones to be listed on Amazon these are then sourced internationally, this is the same as local India sales as no Sony phones are actually manufactured in India.

I understand there may be problems with warantee, though my phone is out of warantee and i want to pay for the repair. I actually want to give them money to repair the phone. however thier policy is they do not repair these phones.

What do i do now, very poor customer service Sony India.

[protected]@gmail.com

I have a number of issues with my Sony Xperia XA Ultra Dual since a have bought it. Its been almost a month now that I am using this phone and have faced these issues :
1. Low call sound (the other end's listener cant hear and even if its very low)
2. Phone hangs up sometimes
3. Its gets heated after constant usage

I wish to get all my issues sorted out as soon as possible and expect a good service from Sony.

Dear Sir/Mam,

This is to inform you that I have purchased a Sound Bar on 05.11.2016 and got delivery on 06.11.2016. As we are a working couple, so we are available only after 8.30 PM on all weekdays, so we requested installation after 8.30 PM and accordingly we were assured of the same.

Accordingly I got an SMS on 06.11.2016 from Sony intimating my Service ID as 36115726 and is assigned to Teknoplaza, Garia Station Road. A person called and inform that he will be coming for installation and never turned up and later on, the mobile he called from was found switched off. On 07.11.2016 received a call at around 12 Noon wherein the person wanted to come for installation, when nobody was there in the house. I called Teknoplaza and requested to send person after 8.30 PM and they agreed. On 07.11.2016 at around 9.30 PM, 2 youngstars came for installation and tried to do so. But the sound quality was not at all satisfactory. On complaining, he called up his senior who advised them to hold the installation. The person on phone told me that he himself will come to install and give Demo on 08.11.2016. I again requested him to make the time at around 8.30PM and he agreed.

Today I waited for the installation and nobody came to install and the item is still lying packed in the box.

In view to the above, I request the concerned person to take necessary steps and help me to get my Soundbar installed and enjoy the world of Music on my Sony set as I always had been a very big fan of Sony systems.

Looking forward

MODEL NO SL NO.
KLV 32BX 300 2400429
KLV 32BX 300 2422426
KLV 32BX 300 2422436
KLV 32BX 300 2422490
KLV 40BX 400 2356127
KLV 32BX 300 2356187

We had procured 6 TV vide Invoice No.R.inv/0568 Dated. 23.09.2010 from M/s United Information Systems.

Screen of all the 32" TVs are developing white patches gradually and all TVs are of same model. Hence this is a manufacturing problem. While lodge complain for same, they instruct service station at Rourkela to inspect and provided estimate of Rs.16000.00 for each TV.

I am facing exactly the same issue with my R 45 Full HD KLV 40R452A LCD to which I purchased in 22 Apr 2013. Totally disappointed with Sony.once switch off in the to after 5 mints u cane switch on TV not working 6 times red LED blinking issue. The red LED blinks On and Off for 6 times.

SONY TEAM COULD NOT HELP ON THIS

KAMAL SINGH
[protected]/[protected]