Sony India Complaints & Reviews

Please find two messages I wrote to the company... and issue remained unresolved still...

MESSAGE - 01

Dear sir

Right at the outset I really feel extremely upset about a problem which has just started appearing in my Bravia TV... there is a kind of flickering band of almost about 1 cm appearing continuously on top length of the TV...

And I have already talked thrice with your customer care executive but the talks reached a dead-end at a point where they ask me to bear expenses for the repair...

My simple question to all of them and you too... When I had spend 75, 000 rupees on a TV, should that TV be giving me problems so soon like this... I went for a trusted brand only so that I can have hassle free experience with it... Sony shattered all my faith...

Resolve my problem and I do not either want to pay a single penny nor tolerate any delay in resolution of my problem. The model details are as follows:

Sony BRAVIA TV, Model No: KDL-48W600B, Serial No: 3272871. Purchase date June 2014.

MESSAGE - 02

Dear sir

I fail to understand why you people have disowned me... Is that for a simple reason that I am that that stupid buyer who did a foolish act of spending 75000 on a TV !!... I am completely at crossroads and forced to contemplate taking some unpleasant knee-jerk reactions... maybe i will start posting on the internet world the shabby treatment Sony India had meted me... customer care is literally not providing any help and the emails remain unanswered for more than a day...

Gurpal Singh Rana

[protected]

Why do Sony India not repair Sony phones purchased on online sites. Sony allow their phones to be listed on Amazon these are then sourced internationally, this is the same as local India sales as no Sony phones are actually manufactured in India.

I understand there may be problems with warantee, though my phone is out of warantee and i want to pay for the repair. I actually want to give them money to repair the phone. however thier policy is they do not repair these phones.

What do i do now, very poor customer service Sony India.

[protected]@gmail.com

I have a number of issues with my Sony Xperia XA Ultra Dual since a have bought it. Its been almost a month now that I am using this phone and have faced these issues :
1. Low call sound (the other end's listener cant hear and even if its very low)
2. Phone hangs up sometimes
3. Its gets heated after constant usage

I wish to get all my issues sorted out as soon as possible and expect a good service from Sony.

Dear Sir/Mam,

This is to inform you that I have purchased a Sound Bar on 05.11.2016 and got delivery on 06.11.2016. As we are a working couple, so we are available only after 8.30 PM on all weekdays, so we requested installation after 8.30 PM and accordingly we were assured of the same.

Accordingly I got an SMS on 06.11.2016 from Sony intimating my Service ID as 36115726 and is assigned to Teknoplaza, Garia Station Road. A person called and inform that he will be coming for installation and never turned up and later on, the mobile he called from was found switched off. On 07.11.2016 received a call at around 12 Noon wherein the person wanted to come for installation, when nobody was there in the house. I called Teknoplaza and requested to send person after 8.30 PM and they agreed. On 07.11.2016 at around 9.30 PM, 2 youngstars came for installation and tried to do so. But the sound quality was not at all satisfactory. On complaining, he called up his senior who advised them to hold the installation. The person on phone told me that he himself will come to install and give Demo on 08.11.2016. I again requested him to make the time at around 8.30PM and he agreed.

Today I waited for the installation and nobody came to install and the item is still lying packed in the box.

In view to the above, I request the concerned person to take necessary steps and help me to get my Soundbar installed and enjoy the world of Music on my Sony set as I always had been a very big fan of Sony systems.

Looking forward

MODEL NO SL NO.
KLV 32BX 300 2400429
KLV 32BX 300 2422426
KLV 32BX 300 2422436
KLV 32BX 300 2422490
KLV 40BX 400 2356127
KLV 32BX 300 2356187

We had procured 6 TV vide Invoice No.R.inv/0568 Dated. 23.09.2010 from M/s United Information Systems.

Screen of all the 32" TVs are developing white patches gradually and all TVs are of same model. Hence this is a manufacturing problem. While lodge complain for same, they instruct service station at Rourkela to inspect and provided estimate of Rs.16000.00 for each TV.

I am facing exactly the same issue with my R 45 Full HD KLV 40R452A LCD to which I purchased in 22 Apr 2013. Totally disappointed with Sony.once switch off in the to after 5 mints u cane switch on TV not working 6 times red LED blinking issue. The red LED blinks On and Off for 6 times.

SONY TEAM COULD NOT HELP ON THIS

KAMAL SINGH
[protected]/[protected]

Hello All,

I bought this LED TV on 3/05/2012, within one week of ownership the display panel was faulty and as they were not able to return it within 10 days, i received a new TV of the same model. Now i have the same problem again and recently got a quote from a dealer . I am a loyal fan of Sony as the reason to buy was for the quality and durability you offer, however i have been severely let down by the quality and the price of parts supposedly required for the repair.

The TV was purchased for 55750 INR and in 4 years i have to spend another 23000 INR for repairs, 78750 INR does not make sense for any 40inch TV, How can an LED display go bad ? give me a valid reason to buy a sony product again. Please advice and im waiting for a valid reply.

I am shocked to experience such disgusting after-sale service by such reputed company. I purchased Sony Home Theatre (BDV E4100) on the eve of Deepawali (28 Oct 2016). Till date, i.e. Nov 6, 2016, I made several request and complaints, but still waiting for someone to give Demo and Installation.I don't know what to do? The company doesn't give any direct email or phone number to register complaint. I even send mail through their website. I even didn't get any acknowledgement for that.

Pathetic level of customers service
I lodged complaint on 31.10.2016 complaint number 35876175 but to utter surprise no one has even bothered in last seven days to take care or even call back to customer for the issue. I have a Sony bravos TV which has gone faulty and this arrogant company is least bothered for its customer. for this TV only I lodged earlier complaint on 07.10.2016 to which engineer first visited to check after two reminders. and asked first you pay the money at service centre then we will replace the part. now finally after lot of followup they got it replaced on 27.10.2016 refer job no j62711182 and the set was again dead on 30.10.2016. To which I again lodged the complaint.
It is really shocking to see company from Japan in such pathetic state of affairs. I have other consumer durable as well of other companies but to utter surprise I did not have had a bad experience in after sales service as with Sony. this company is all set to die. don't go for Sony products they are hell and arrogant company

I sukhendu shenai given my sony xperia m5 ds black model costing 35000 rs to sony service center zeal infotech panjim( jairam complex mala ) and my job no is w[protected] ticket id [protected] given on 21 sep 2016. After submitting 15 days i called service center they said it will take more 15 days to resolve problem after one month that is 24 oct 2016 i personally visited same place they said i will get sony xa ultra model f 3216. Even informed me mobile will come in 7 days . Till date no call from service center today i again visited and reception lady is saying it will take more days.

What service you are giving.

Pathetic service this word also not suit for you.

Despite repititive requests and assurance from sony customer care still they hv nt installed my led, what sony india wants to show frm such after sales services can't understand bt now i am going to consumer court against sony nd their authorised dealer ajay electronics, palampur nd its my advice to all customers plz don't ever buy any sony product haven't seen such pathetic customer care executives lyk sony have

My Sony Bravia ( KLV-24R402A - SN[protected] is restarting automatically since last 2 days ( its restarting every 2 mins ). When searched on internet for a solution found that it is a common issue with KLV model .
This is no more in warranty.
My point is
1. IF THIS IS A COMMON DEFECT IN THESE MODELS Why should I pay for such defects ? ( this is not a common issue ).
2. Why the company has not recalled on such common defects. ( Most of the people with this model reports this WEIRD issue ).
3. I want a Free Repair, Company should not charge to repair it after warranty on common defects on these models.

Below are the list of some links where people reported such weird issue for these model.

1. https://www.youtube.com/watch?v=T1Rc0cer5q0
2. https://community.sony.com/t5/Television-General/KDL-52V5100-BRAVIA-Restarts-its...⇄
3. https://www.cnet.com/forums/discussions/sony-tv-klv-32r422a-restarts-itself-6343...⇄
4. www.avsforum.com/.../1333354-sony-bravia-kdl46xbr9-random-reboot-issue.html

Sir
I already submit a complain no. Id:1407337 dated 05.10.2016, against the job no. J62470414, after this complain i pay to sony india rs. 9299/- as draft and rs. 2900/- cash on 21.10.2016 for replace my television. But still now sony india no response in this regard.

I asked to service center several times but they told me there nothing known this matter. Pl. Take this matter seriously.

Hi team,

I purchased sony headphones (Model- MDR- ZX100) from Chandigarh on 9th May 2016. At the time of purchasing your dealer did not mentioned model number of headphones. on 3rd October one side of headphone stopped working. I went to your service centre loacted in patiala then they told me i had to deposit the headphones for replacement. But i denied for same at that time. Again on 28th of Octobet i went to sony service centre located in Patiala (Punjab) with the name of Sankalp Electronics. Service centre staff told me that sony handset model number is not mentioned there so that have to send mail to higher authorities for the replacement of headphones. They deposited headphones and provided me Job sheet. I called them on tuesday to know that statis then service centre staff Sachin spoke with me very rudely. And even i called service centre manager Manoj Aggarwal and he was also very rude on call. And he directly told me that its your fault. He told me that he have not reeived any approval for headphones replacement from head office. He told me that i can not understand the policies of sony because i don't have ant sales knowledge. He was very abusive on call. I called to sony customer care on wednesday and they take serive centre manager on conference call. Service centre managet was not aware that he is on conference call with sony customer care. He was thinking that i called him individually and he told me that apprpval has been rejeccted for replacement. He was very abusive on call. You can check the call recording. I called on customer care from [protected]. Here i want to know that i am not getting an proper assistance from your side. I am very harassed from your services. Even as per governmeny policy and sony policy that if any service centre is taking any product from customer for repair or replacement then service centre has to provide job sheet to customer. They gave me job sheet but job sheet no or job no was not mentioned there on that sheet. So your service centre breaks all laws. Now i will file against sony for this. Beacuse your service centre make me fool. I need immediate resolution for this.

Regards,
Harjinder Singh
Chandigarh
Mob- [protected], [protected]
Email- [protected]@gmail.com

I gave a display broken Xperia z2 mobile for service. While giving for service display is visible but touch is not working. All other functions are perfectly working. But Sony quote Rs30285 for servicing the mobile. Current cost of new mobile is around Rs. 31000. they gave me an offer of Rs 5000 for exchange old mobile with new one. From this it is clearly evidenced that their moto is not to service me but cheat me and sell the product. I gave the mobile in sony authorized dealer in Dindigul.

DATE 22.09.16
Ticket Id [protected]
Job No W[protected]

Imei no [protected]
Name Jasper Devadoss
Mobile no [protected]

How can they quote service charge merely equal to new mobile price.?
It is very bad experience. I purchased that mobile 2 years before for 36000 rupees. Now it is ideal. I lost my money because of bad service of Sony. Please solve my issue.

My job no is w[protected], it has been one month since i submitted my mobile phone at goa sony service center..every time i inquire about my mobile the only thing they say is that, the mobile is sent banglore service centre.. i tried to contact the toll free no but could conect i was it as soon as possible..i am having lot of difficulty. .cannot open facebook, or whatup, or even emails

Has baught a led of sony 32 inches from palampur himachal pradesh and dealer has assured fr same day installation, bt despite of the repetitive calls sony technician always makes excuses that i am busy n will install it in evening and lingers on same frm last 3 days, what pathetic sony india wants to show frm their disasterous service care executives, don't ever buy poor sony products, useless sony customer care

The phone had problems from 3 mnths from its buying. its display is damaged and hangs a lot and now just in 1 yr its now not charging. switches on and off automatically.
Therefore i request you sir to plz help me and stop making products in china. china doesnt produce good quality phones which sony has and is decreasing ur goodwill.
Therefore start making products in japan itself.

Hi i am bhushan badgujar
as my sony mobile stolen from train (ulhasnagar to vithalwadi)
i am already lunch complain in GRP Kalyan
i am activete With my Xperia ( you can locate your device with a sound alert or display its position on a map. You can also erase data and/or lock your device if you lose it.) so please Help me for found my mobile
IMEI:[protected]
please do the needful

thnak you
Regards,
BHUSHAN P BADGUJAR.

Hi, i purchased sony bravo's 43 w 800d from reliance digital, banjara hills, hyderabad on 28th october, 2016. I purchased this model over panasonic due to its voice search function.

But voice search feature is not working in the remote provided along with tv. After searching on internet, i came to know that a different remote is being sold by sony for this purpose,, which costs rs 2000 odd amount.

Why can't sony provide the correct remote for its tvs? This is just outright cheating it's customers.

Now both reliance digital and sony have washed their hands off this issue, saying that i have to purchase this remote separately. (This was not mentioned at the time of purchase).

Just don't trust sony anymore for its products and features.

Naveen
[protected]