Sony India Complaints & Reviews

Pai International Invoice: CWH-66371 Dt: 31st Oct 2021
The TV was delivered on 1st Nov 2021 and installed by your Authorized Installation team.
The ISSUE:
I did start using the TV from 2nd Nov 2021 and sometime after usage, I started to get issues that TV would automatically turnoff sometimes with sound and most times without Video + Sound. The problem was very intermittent which created a lot of frustration, I contacted the Installation team and they suggested calling the Customer care number. Since the 4th Nov was a holiday, I could contact the Sony Customer on the 5th Nov and followed the Basic trouble shooting advices from the customer care and finally I was advised to try the Factory data reset. Even after Factory reset, the issue existed.
The Service technician had visited on the 5th Nov to check the issue and after multiple trials, he mentioned that he will apply for replacement directly from SONY INDIA. Now it has been 4-5 days and I am following up everyday with PAI International, SONY Customer care and SONY center (SONNECT CARE) and I have been informed that some “TOP Management” needs to approve this replacement.
For no fault mine, why should I go through your internal processes and approval? I am already frustrated and disappointed with this buying experience and now started to feel that I should have taken some advices from my close friends to consider another brand!
As I mentioned the customer care team, if there is no solution on urgent basis by today, I need to consider further escalation or demand for refund of my money against return of the faulty TV.
Please contact me at my registered Mobile number ASAP.

We have purchased the tv from Vijay Sales Bhandup and

Yestarday your technician came for installation of TV.

At Morning we have found that the Back Panel of TV Unit came off and Was Crack was seen on panel.

This is how the quality of TV is saled to consumer.

We have thrust on Sony and we are the regular customer of Sony.

We need a complete replacement of TV Unit With Brand New One.

Otherwise i will make sure that the further EMI will not be given to Finance company.

I purchased a new smart led sony tv on 17th oct 2021 since then i am connecting with customer service(unable to watch movies on zee5) and have dropped a mail still no resolution from their side. Team is not providing any resolution and not even replying on mail. Kindly look into the matter on urgent basis....

Basai chok gali n.1

I can login 1 Nov. to instaal my new 65 inch tv MODEL NO 65 X80J. TO DAY 7 Nov. no body can come to instaal its very very bed service in india . ID 67973478 dR. sAMUEL MANENDRAGARH DISTT.KOREA C.G. PIN 497442 Mob. [protected]

I have purchased Sony Bravia LED TV (55W800D) S.no - 8523494, dated - 18th October 2017 from Raj Telecom, Deoghar Jharkhand 814112 .

I never suggest anyone to buy Sony Bravia products, very bad experience from my side. From my personal experience I had bought the TV at the cost of more than 1 lakh and I have spent 20-30k in its repairing every year.

From the last 2 years of purchasing, every year the screen has to face the same type of problem. The colour changes and pictures are not visible only sound is audible.
This is the third time I'm facing this problem and I've spent Rs20k+ on it every time.
So it's a humble request to exchange the TV If possible.

Sony Bravia full android 43 inch tv is not working since 10 days
I complained in nearby service centre
They first said tekon box problem is there
Then they said they wll Carry tv with them to check other problems
Then they said tekon box is perfect
Motherboard issue is there
And now they are saying as this model production is stopped so motherboard is not available.
I want to repair it
Do something
This is not the way to deal with customer
How its possible that branded things parts are not getting
Stop fooling us please
Do something

I have purchased hometheatre of ht-z9f system on 31/10/2021 but demo service from srv electronics kalaburagi not attend till today and they are postponing the demo service? Bad service from Sony&service centre.

I have purchased this TV device on 17th December 2016. At the end of company's warranty period ( 2017 ), the panel board got damaged, it was then repaired. Next, at the end of extended warranty period (2019), the mother board got damaged, again this year (2021), the panel got damaged once again. This time we have to pay, as it is out of warranty period. If we repair it, then what is the guarantee that it will not happen again? What kind of product are you selling? I have seen so many similar complaints here. That means your products are not at all of good quality.

Hello,

Our 3D 50inch smart Sony TV screen has vertical colours and background turned black.
Contacted Sony service center and raised complain.
Service engineer visited and by just watching the condition said T Con Board has to be replaced. Took 2000rs advance and ordered the part which would cost us 14000rs.
After 12 days of vigorous follow up they mentioned that no part availability for this product..the...

I bought sony mdr 650 bt less than a year ago.
Thanks to its delicate hinges, they got broke within 6 months o[censored]sage.

I reached sony service center s. B. Electronics thane-400607 and they say that this specific model can not be repaired by sony as per sony india. It was really shocking to know that you provide after sale support specific to product. Is this what we get in return of brand loyalty. I have been using sony for years now and first time i had to visit the service center just to witness such a poor support.
While earphones are still on sale everywhere why repair is not being provided?

Now the option service center is giving is that they will provide new headphones with some discount. Why should i buy new ones while my earphones are working perfectly with just hinges broke.

Really disappointed with sony service. Kindly guide me the way forward.

Sir,
Sony complain no 67846630

I have purchased a TV of model 55X7500H form Abhu Dhabi with two years warranty .

Now your service centre refusing to install as first time .

Kindly direct them to install on priority basis as I am suffering as Sony customer .
It is further bad that Sony company is not United & dividing with country which is internationally bad show by your company created by your service centre .
My address is
Balaji 3D
Bagpota Road
Devinagar
P.O Sarsuna
Kolkata .
Pin -700061
West Bengal
My installation Complain no is
67846630
Mobile no-[protected]

Sir/ Madam,
Request to take action as I am a customer of Sony family .

Hoping for prompt action in this regard.

Niranjan Saha
[protected],[protected]
Show quoted text

I have paid for sony liv premium services and not sure why I am not able to use the service.

i thought may be because I am an android user, I tried laptop no where I can see been paid, my google subscription shows payment deducted.

i am not sure why such app has been allowed in India and that too with overseas subscription option, I feel not able to report and still if the app exists its like looting people.

request you to look into this and act too, because its not the right way where you cant even report it or have right channel.

Home theatre HT-RT3 Serial No. 3514621 not working properly.
From: Saroj Tomar, 54, Dipit Vihar Colony, Indore Road Ujjain Mob: No [protected] / [protected]

While I paid Rs 8500/- for 2yrs Extended Waranty charged the SG Infotech ( Sony authorised Service Cente ) khandshwar PANVEL Raigad given me receipt without signed on Revenue Stamp & refused to give receipt duely signed on revenue stamp but i refused to accept the receipt and cancelled the procedure. i have to state that such type of golmal transactions are going on ( it may be all over the Country )
Please look into the matter and do the needful.

For decades we use Sony's Electronic devices of all sorts (Laptops, Cyber-Shot Camera, Car Stereos, WalkMAn's, VHS & VCRs, CD Player's TVs, Music Systems, iPods, etc.). But the recent experience we had from our 48" Sony LED Internet T.V, bought in August 2015, is highly disappointing, and damaging our trust in Sony Devices. Within one (1) year from the date of purchase, the above T.V's panel board got damaged, and was replaced, and similarly several parts of the above T.V, even panel boards, were damaged in consecutive months & years till date. Even now the T.V has been handed over to Madonna, Thodupuzha (Sony's Authorized Service Center) in Kerala, due to Main panel board damage, with ₹.25000/- charged for the new panel board. Just in 6 years of owning the above device, we spend a similar amount somewhat equal to the device value. Our only mistake was, we trusted Sony Device's Quality which we had experienced in the past. If we had gone for any other brands, we did not have to bear these imposed expenses, incurred due to lack of your product quality at least not these often.
I request you to approach this matter in a much compassionate manner, rather than officially, considering our decades-old loyalty to Sony Products. As spare for our TV's damaged part is not available the company had forwarded an exchange offer. Our damaged 48" Sony LED Internet TV + Rs.50000= New 50" Sony LED Internet TV. But we demand free of cost exchange for the above-damaged product as the damages were often since purchase. Attached are details of receipts and payments for the repairs done on damages incurred in the past years. Hope you will consider this as a special case, and find a resolution in a friendly manner, which will reinforce our shaken trust in Sony Products' quality. Looking forward to hearing from you soon.

Baby M.K: [protected], Kurian Baby: [protected]. :[protected],

Tv me aawaj aa rhi h bnd krne pr

In my tv I have sound glitch which everything I have explained. They do not solved anything still now. They even don't send right technical analyst to solve the problem. I am struggling for more than 1 year with their team to solve my queries. Nothing happened. They said in a call that they will call again. But sent mail that there is no problem in the tv. Kindly do the needful. It's giving mental pressure with the product for me. I had taken more than 20 days leave in my job with loss of pay when they came for service. Nothing resolved expect my loss of pay and stress arose because of this.

I have requested for repair of my television Sony bravia on sony customer care services - Request No[protected] in the month of OCT 2020. However Nobody has turned up for the repair of the television till date .the request was assigned to Sonic care lucknow .
TV Details - Model No KLV-40R482B
Ser No 3353660 Nov 2014.

Date of purchase -2015

Tv Not Working 10 Days