Sony India Complaints & Reviews

We purchased Sony LED TV Model No. KD 55X7002G, Ser No. 8024847, in September 2020. As we did not have a proper TV stand/cabinet, we got it wall mounted then. But recently we purchased a TV cabinet and wanted to have it on that with the two legs but to our disappointment and horror, found that many parts were not provided in the box, which was opened then. Called the local Sony representative who installed the TV but he too was of no help. How can the parts that should be provided with the TV not be sent. Our son booked this for us through Amazon.usa. Can you please help in arranging these parts for us to make use of the two legs for the TV to be installed on/in the TV cabinet that we purchased recently only for this. Such a branded and reputed company like Sony has not provided these - very surprising. We should have done it earlier but did not think o[censored]sing the TV this way and made do with the wall mounting facility. Please arrange for these parts and assist us. Thank you.
Dr. M E Jayaraj
Ho. No. 6-2-94 & 95, Flat 102
De Royale Apt.,
New Bhoiguda, Secunderabad - 3, TS, India
[protected]/[protected]

It's not getting charged, from one month I've been roaming over a lot of service centers but no one is helping over my headphones, while buying they said Sony is a reputed international company bla bla bla but in here when I've got a problem no one is in here. This is so shame o[censored] doing like this to your trusted customers. I'm totally fed with you sony brand

Sir
I had purchased SONY TV Modal No KDL-46W950A which mother board is not working and SONY is denied to repair. I have purchased so expensive SONY TV and i have purchased so many sony appliance as i am fond
of sony product. Please advice what should a person do if SONY is not repairing my TV as spare is not available with SONY and also not offering good exchange offer.

Regards
POONAM SHARMA
Mob No- [protected]

Order #H06-12-NP1433, earbuds and wireless earphones demanded but wireless headphone delivered which is very poor quality. Please collect the item at the earliest.

One Sony Sound System was purchased on[protected]. but is provide some humaring sound after rning 2 to 3 hours. the was complain 68231947 & 68264651 dated[protected]. but did not get any posative response from service center at kolkata.

From
Mr K V H Rao, Goa, India
Date —5th Dec 21
To MD/CEO
Sony India
Sir
I had purchased Sony Bravia48” LED model KDL-48W700C TV in December 2015 .Two days back suddenly it went blank with no visible picture .We contacted Sony service centre and complained with ID 68372419.The visiting technician says the display has gone and the service centre says they have stopped manufacturing the parts .It is sad to know that a reputed company like Sony is unable to provide parts after only 6 years of purchasing.If this is the reputation, we consumers will not have any faith and trust in Sony .It also questions the credibility of Sony .I request you to please look into the matter and also arrange a good technician to repair our TV ASAP .

Am acest telefon sony ericsson w350i de mult timp iar de la o vreme anceput sămi apară operațiune eșoată si să nu mă mai lase de loc să intru în jocuri sau aplicațiile mele vă rog să mă ajutați din suflet vărog frumos este singurul meu telefon pe care lam avut de când eram mic si nu vreau să renunț la el

Am acest telefon sony ericsson w350i problem de mult timp iar de la o vreme anceput sămi apară operațiune eșoată si să nu mă mai lase de loc să intru în jocuri sau aplicațiile mele vă rog să mă ajutați din suflet vărog frumos este singurul meu telefon pe care lam avut de când eram mic si nu vreau să renunț la el

This is to inform you that barely a year or so after a Sony Bravia KD-65A8G, bearing the serial number 8005029, was installed in place of the earlier one, it is found that there are signs of disintegration of the film of the external display panel which may escalate if not attended to.
Mr. Asghar from Sony, has also examined it at my residence himself and we await action since.

This is the second time where my Sony Tv is sought to be replaced on account of admitted manufacturing defect in the panel. It is astonishing rather astounding to note that soon after the warranty period is over the defect emanates . My Tv's warranty just lapsed for not less than a day or two i presume when the complaint was lodged after observing the defect. Hence the question of approving your so called request does not arise. The manufacturing defect within almost a year or so of such high end TV's that too from an esteemed company like Sony is the least one can expect.

We have the avenues open to redress our grievances if the defect is not resolved at your end.

I am an owner of Sony android TV.

Four months back because of delay in turning on of TV screen after switching it on. We complained in Sony company, the engineer came and guided us to change the TV screen and so we did.

Now after changing the screen, there are now multiple white bright spots on the TV screen and this only happened after the changing of screen. It was not present on screen before the replacement of our original screen.

Now after complaining for this issues. The retailer shops from were we purchase the TV saying that another panel needs to be replaced for which we have to pay.

How is it possible that for every issue you tell us to replace the particular panel and you ask the customer to pay for it?! Replacing everything one by one will itself lead to the cost of TV we purchased.

This problem only arose after the changing of screen and now I want my problem resolved in anyways.

My Paytm account was deducted with money Rs199 as subscription charges to sonylv . However I don't have any such subscription. Please resolve this . My order no. Is SDJKe[protected]

Display isn't visible properly and the black shades are coming in btw..

I have a sony MHC V6D which broke done due to some reason.I went to sony service centre to get it repaired but the incharge named manoj is very rude.He took our money and told us to get it repaired from somewhere else.
This type of service was not expected from a renowned brand like sony.
Please take some action for this issue

I have purchased two LED model X80J AND X90J on 13th Nov'21 and i have been charged almost 8k more on X90j MODEL.

Dealer Name : Utkarsh Electronics, Jalna Road
Date of Purchase :13th Nov'21
Purchased Value : 1 L 34 K
After cashback from:1 L 25 K
Price at Other Source : 1 L 18 K

On complaint to regional manager Sony person executive(Mr. Yogesh Chavan ) at Aurangabad, Maharashtra. He said I shall have purchased the TV before comparison from different seller. He given example of purchasing same as vegetable.

Similar price difference is there in another X80 J model also.

Is this Sony brand policy.

I expect more or less price at different store location like Apple brand at least with Sony products.

Kindly confirm for what reason I am being cheated.

Please confirm me resolution urgently in next 24 Hrs.

Regards
Anand Biyani
One Frustrated Buyer
Mobile Number [protected]

We had purchased a new 65" LED Television of Sony brand. The screen of TV is not working.

So, we had placed the TV for repair at Sony service center, Ahmedabad on 27 Jul 21. Job No. J11281917. They had given estimated cost for parts and repair. We had paid, payment towards estimated repair cost.

Now, we are told that the part can not be arranged. Now, it is their inability to repair a faulty low quality product. They are not protecting customers and we are forced to buy a new TV against this at so called special price. (the proposed products are available in market for similar price.)

Request the agency to intervien for getting the TV repaired.

I refer no. fs/pbr/294 dated 08.11.2021, installation not happened in time . Peramballur girias not given correct answer whenever enquire through phones.

Pai International Invoice: CWH-66371 Dt: 31st Oct 2021
The TV was delivered on 1st Nov 2021 and installed by your Authorized Installation team.
The ISSUE:
I did start using the TV from 2nd Nov 2021 and sometime after usage, I started to get issues that TV would automatically turnoff sometimes with sound and most times without Video + Sound. The problem was very intermittent which created a lot of frustration, I contacted the Installation team and they suggested calling the Customer care number. Since the 4th Nov was a holiday, I could contact the Sony Customer on the 5th Nov and followed the Basic trouble shooting advices from the customer care and finally I was advised to try the Factory data reset. Even after Factory reset, the issue existed.
The Service technician had visited on the 5th Nov to check the issue and after multiple trials, he mentioned that he will apply for replacement directly from SONY INDIA. Now it has been 4-5 days and I am following up everyday with PAI International, SONY Customer care and SONY center (SONNECT CARE) and I have been informed that some “TOP Management” needs to approve this replacement.
For no fault mine, why should I go through your internal processes and approval? I am already frustrated and disappointed with this buying experience and now started to feel that I should have taken some advices from my close friends to consider another brand!
As I mentioned the customer care team, if there is no solution on urgent basis by today, I need to consider further escalation or demand for refund of my money against return of the faulty TV.
Please contact me at my registered Mobile number ASAP.

We have purchased the tv from Vijay Sales Bhandup and

Yestarday your technician came for installation of TV.

At Morning we have found that the Back Panel of TV Unit came off and Was Crack was seen on panel.

This is how the quality of TV is saled to consumer.

We have thrust on Sony and we are the regular customer of Sony.

We need a complete replacement of TV Unit With Brand New One.

Otherwise i will make sure that the further EMI will not be given to Finance company.

I purchased a new smart led sony tv on 17th oct 2021 since then i am connecting with customer service(unable to watch movies on zee5) and have dropped a mail still no resolution from their side. Team is not providing any resolution and not even replying on mail. Kindly look into the matter on urgent basis.

Basai chok gali n.1