Sony India Complaints & Reviews

I had ordered for a sony cybershot camera one usb connector
last month. The connector has come to the service centre
i had paid an advance of rs 1500/- while placing order last month
they called me to collect the same, i had misplaced the order sheet they gave and when i told them, the man who is incharge for payment refused to hand over the usb connector since i dod not produce the order sheet given by them.. I had to give a writtewn complaint stating i have misplaced the same and i am ready to pay the balance amount and i have come here to collect
the accounts man ravi refused to give me the usb connector and he insisted that i have to produce the order sheet failing which he will not give me the usb connector, there was no manager, i wrote a complaint stating that ravi has refused to hand over the connector for my camera since i did not produce order sheet, even a white paper to give a complaint was refusewd by the staff of the service centre at jayanagar, 27th cross, i showed my address and tel no which was reflecting in computer when ravi opened the computer, still he insisted, as a matter of fact if a person loses a credit card bank gives them a new duplicate card, what is wrong in handing over the usb when i will acknowledge the same, you are requested to deliver the same to my house, i wrote a complaint and came home, pl take action and advise staff not to behave in this fashion, i am an ex scientist from atomic energy estt and there is nothing wrong in they honouring my words and hence i request you to advise your staff to hand over the same to my residence and collect the balance amount and oblige, thanking you, with regards, r.Venugopal, 14, geetha colony, 27th b cross, 10th main, jayanagar iv block, bangalore and my tel nos are[protected] and mobile [protected]

Dear sir,
This is with reference to the sony bravia television purchased by us on the 2nd of october, 2015 from the croma outlet at bandra link square mall. The following are the details of the purchase and that of the product:
Item description : sony led 127cm kdl – 50w900b 3d
Item no : 185065
Pos reference no. : [protected]
Price : 85405
Invoice date : 2nd october, 2015
Promised date : 3rd october, 2015

The copy of the invoice/bill is also attached hereto.

Apart from the existing one year warranty, we also paid for an extended warranty of one year and thus our warranty extends from 3rd october, 2015 to 2nd october, 2017.
On sunday june 12th, 2016 the television suddenly stopped functioning and we lodged a complaint with croma on the same day. The customer service executive said that the technician will visit within 2 days and he came on tuesday 14th june. After examination he said that the mother board of the tv is dysfunctional/defective and that it needs to replaced. He informed us that he has immediately placed a requisition for the same and that he will get the necessary part within 4-5 days.
As you are aware, the mother board constitutes the most important part of the smart tv. The very reason for buying an electronic product from a reputed company like sony, at a high price of rs. 85, 405/-, is so that we do not face such severe situations. As a disappointed customer, i would request you for a replacement of the tv instead of a part change, especially since it is such a significant part of it.
Kindly respond to this request at the earliest by replacing with a new smart tv, to keep up your high reputation in the market, so that such complaints will not go against you before the consumer court and defame your esteemed status in the market.

I bought the Xperia z3 one month back, enticed by the features able to take videos and photo underwater, as per advertise, Swimming pool.

4 days back, i take that phone in a water pool(clear chlorinated water).
I kept the phone in my hand only and it was not merged fully in water, only water waves strike to it.
After one minute when i click on the power button to take the picture it was dead, phone went dead immediately
I afterwards wash it with fresh water and kept it as it is.Next day i visited sony service center for repair
I was told that water testing has been done when i asked the service folks and its warranty is void.
No refund or exchange and service is given from Sony... Instead of that the service center has given the cost estimation for the repair of that product and that too very high.

Although that phone is water proof and in a warranty period and used with full care and conditions, Sony Management is not solving the problem.Please tell me to whom to contact so that i can get my problem solved.

Answered all questions and won sony tv in jokerquiz through facebook they have taken 250rs from my mobile balance
Im ordering u to return my money back ...or u will face the circumstances

dont fraud people ...
I have read all the complaints on this website seems to be this is completley fraud . The main member of this website should be punished severely ... Plz take this complaint seriously ... Thank u...

I have purchased sony xperia m4 aqua dual by 12th oct. 2015 from poorvika mobiles chennai. I have faces mother board issue on march 2016, so i have given my mobile for service to sony repair center, they have repaired the same & gave back to me, but now i am my display is not working suddenly. I am fed up with sony mobile, as i am getting back to back issues in my mobile.
I already raised customer complain. If i am not getting satisfactory reply or feedback from sony i will raise legal notification against sony india as i have warranty for my mobile. Really shame on sony products.

I gave my ps4, which was in warranty, for replacement at the sony service center, namely vigneshwar services no 659 ground floor 17th d main opp. Koramangala club 6th block koramangala, two weeks back and they keep on promising to call me but i have not received any call as of now.
Now the disk reader of my ps4 is damaged and these people keep on making false promises about the dates. First they said it will take 5 days and they will call me within two. When i went there after 5 days they promised to call me back within 5 days again. Nothing has happened till yet.
I think the staff there is pretty unprofessional, as i was made to wait there for the engineer while he was on a tea break (He was actually smoking and talking on the phone outside).

I regrate to inform that my name is meghraj meena from sanganer, jaipur. My complaint is about my handset sony xperia c3 dual. The date[protected], job no. W[protected], ticket id-[protected] & model no. D2502 emei no. [protected]. I have given my phone for repairing at the service centre - 3-a, ram nagar corssing, near sodala thanaraj bhawan road, civil lines, jaipur-302006, rajasthan but the estimate of the repairing so more so i take it back from the service centre. The hardware of the phone vibrater, network cable, front camera etc. Are not available in the phone.

On 03/11/2015 i purchased sony xperia c5 ultra dual from omkar mobile in indapur today i have problem for touchscreen right side not working and body is lose then i visited sony service center they said device is not valid for warranty because no screw is here inside body, totally 5-6 screws not there..
I never opened mobile before..
Question is where screws are goes?
And what about my warranty

I have purchased a sony xperia m4 costing approx. Rs18000 on april 2016. However its has less features than any other brand of same price but i still purchased it by its brand name and its design.

After few days o[censored]sing it, i found that its microphone is not working in loud speaker mode. When i talked to the customer care of xperia, they suggested me for reset it. But problem was still persisting. Again i reset it via xperia companion, but it failed to resolve the microphone problem.

When i tried *#*#7378423#*#* this number and i found that its secondary microphone is not working and when i inform to customer about that they, they told me that can’t replace my mobile as they have 7 days return policy and i have to take to service centre.

New phone needs repair, wow!! We really appreciate you sony.

I am really regarded for buying sony xperia mobile phone; i think i have wasted my money. I read a lot of blog and post, i found that i am not only the one who is facing defect in sony product.


Sony, a brand from japan, which is well known for its quality products. It’s really shame on you sony, for producing such kind defect product.

Hi i am jitendra singh from jaipur, my handset xperia c4 dual was switch off and not charging proper than i contact to sony service center on 26th may 16, after service center return my handset on 8th june 16 but problem still not resolve than i submit my handset again on 10th june 16 to the service center but this service center guys saying me that you opened your mobile thats by its not in the warrrenty period and it will be chargeble arount 10000/-, and they are returning my mobile in dead condition, sony service center is the wrost service center, i suggest please do not buy any sony mobile.

I bought a psp E 1004 console through amazon. The bill was invoiced dated 15.6.2015 from one vovek computers trichy. However it display panel stopped working on 1st June 2016. It was taken to service centre in rajouri garden delhi on 11th June. They however refused to entertain the repair saying that the dealer was not on list and necessary approval has to be taken from sony company. They refuswd to provide any receipt for request and said that they will inform if reply is received from sony. It may be appreciated that the said machine is still in warranty and we have the invoice bill and the delivery note from amazon but still service is being refused may be deliberately. As after expiry of warranty the service centre would charge heftly for repairing the same. This is rather strange for big company like sony also trying to shprt charge its customer through service centre where no senior person is available to.discuss the issue. A very shabby treatment to its customer. Abhijeet [protected]

Actuallt i am transfer from indore (m.p.) to surat gujrat
In indore my pen drive hard ware cost is 3147 rs
But in surat custemer care give me estimate 4200
This 1200 difrence which is approx 30% diffrence
Give me clearification
And indore custemer care says me all india sony rate same
Why i am giving more 1200 rs for it
Why this type of person heres to custer

I have purchased sony led 422b model one and half year back. Suddenly it is not working. After late visit of the person from sony centre told their is a fault in the board due to power failure. I want to know i have another two tv in my home, they are working from last 10 years. I have purchase the big brand sony led on instalment, i thought it will work for atleast more than 10years. But all worst. I will not recommend to buy sony product. Another hand we have purchased lg led which is working from since last 5 year in good condition.
Satwinder singh, [protected]

Hi,
This is to inform you that today I have went to sony mobile service center-(Haapy Care, Nayapalli) for repair my handset at 01:55pm,
But the executives are sited there behave like owner of the company and which way they are talking.
Also like to inform you that if a customer drive to 15km with temperature of 38” C to your service then they cant wait for 5 min.
In front of gate there have a board as there written the lunch break time from 01:00pm to 02:00 pm and then how come the change the timing from 2:00pm to 03:00pm,
If the time has been changed then why this board was not rectified .
I have requested them to entry my handset as it will take 5min to entire but they directly deny me and asked me to wait for 1hr or come after 3:00pm,
Is it a service provide to customer.
So requesting you to take appropriate action against it & or I will go to next step.
Regard’s
Samir(Mob-[protected])

It has been just 4 and 1/2 months i bought my phone. its under warranty. it suddenly switches off, this happened continuously for 2-3 days and then it was switched off permanently. the set is completely dead. i have given it for repair in sony repair centre since 5 days. i am trying to reach them via phone to know the status, but no ones answering my call. it looks that they are not bothered to answer or purposely doing it as it even showed busy. why is my call not answered on a working day in working hours. there is something very fishy about it. now i don't think i can trust them on fixing my phone or putting genuine parts in it. i want this matter to be taken seriously. please help me.

Sir, I am having Xperia L c204, this phone is very very slow, two times flash this phone, but that was few days only good, after few days same problem. Now I am using contact, and call log that option is open very very slow. And some time that is automatically switch off. Mostly images and videos storage in sd card onl.. Please solve my problem. Because I am like Sony products.

My xperia z3 device got damaged so I got it replaced by paying 14000 for a refurbished phone from official service center. When I came home I noticed the back cover was lifting. Next day I went to the service center and asked them to take back for repair but they refused so I contacted the customer care of xperia so they convinced them to take it. After 5-6 days I recieved my phone back but again the same problem. I want my phone to be replaced! Email:[protected]@gmail.com

Dear Sir,

My Cell phone Sony Z2 submitted to service center for repair as on 10/05/2016 and my Job Sheet No is W[protected], i requested to service center for return my cell phone, but they continuously said that your cell phone is on transport for last 15 days, i continuously calling at Toll Free No [protected] but they are not responding well


Regards
Shailesh Hapani
(M) [protected]

I bought xperia c4 dual in oct 2015
Due to touch issues i have given my phone to service center on june 4th 2016.
While giving my phone for service i requested service center to give me a loan mobile, to which they refused saying that repair will be done in 4 days.
When i contacted them on 8th june 2016. They were clueless about the status of phone
Please resolve the issue as soon as possible
Workorder no w[protected]

I have purchased sony xperia z3 on 20/04/2015 from dubai market. We were at comfort that since sony is in india, we will get services for our mobile phone even india from sony being global corporate. We have purchase this premium phone spending huge amount with trust that sony will provide services globally.

The phone was dropped accidentally from my hand in november 2015 and the screen got damaged. I visited sony service centre at vaishali sector 4 ghaziabad, for getting the screen changed but they refused to extend us services, since the phone was purchased from aboard, and not from india.

We asked them that we are ready pay the cost the cost of replacing screen, but they refused to give us services. Since then i am not able to use the phone for last six months.

I was forced to approach the local market for replacing the screen, after replacement of screen, the network of phone is not working. Please advise where can we get the phone repaired. My phone number is [protected].