I purchased a sony external hard disc (Hd-e1) from adhithta electronics in chennai on[protected], bill # 4986 is for the amount of 5300.00. (Please see attachment of original bill). It is still under warranty. Please see attachment of original sony warranty card. My hd-e1 is registered under sn.#edvoaig3927178f. While it was still under warranty, on[protected], i gave it for repair under warranty to the authorized sony service center: roshan electronics located at #l123, panchamantra road, kuvempunagar, mysore 570023. The sony technician named mi. Vishwa (Mobile# [protected]) preformed the work on it for me and on[protected] i paid him 550.00, he gave me a hand written receipt that was made on a sony address location document. Please see attachment of original hand written receipt. I was told this mr. Mi vishwa no longer works for sony, but you can still call him to verify my complaint. I visited this same authorized sony service center: roshan electronics located at #l123, panchamantra road, kuvempunagar, mysore 570023, on[protected], and both your sony technician named suml and zebi, refused to service my hd-e1 under warranty for asecond time. Please see original attachment of sony service center visitor card’s back side for technicians name spelling. I had them call mi. Vishwa and he verified that he previously serviced my hd-e1 under warranty. But, he claimed he did not give me an official warranty work order receipt, because he used aftermarket parts to repair my hd-e1 hard disc. Why was i not given the original warranty card receipt when i paid 550.00 for the warranty work??? And why was second hand aftermarket parts used to repair my hd-e1 by mi. Vishwa in the first instant??? Even though i produced all the correct documents for warranty work on[protected], the authorized sony service center: roshan electronics still refused to service my hd-e1 sony hard disc product to date. Why? Note: i had a mysore police member with me at the time that mi. Vishwa received my hd-e1 on[protected] for warranty work and he is willing to make a statement on this matter. So why won’t your local authorized sony service center: roshan electronics located at #l123, panchamantra road, kuvempunagar, mysore 570023, service it for me again for free or under sony warranty, being it is the exact same warranty work i am in need of once again for my hd-e1 for a second time. Note: the original warranty work done by your prior authorized sony service center employee mi. Vishwa failed. “i am a big fan of sony” and this disappoints me!
Call me at [protected] or email me: [protected]@gmail.com
Sony India customer support has been notified about the posted complaint.
