Claimed

Sony India Complaints & Reviews

www.sonyindia.co.in

1.5

Updated: Feb 24, 2026

Complaints 8028

Resolved

2254

Unresolved

5774

So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Sony India

Having problems with Sony India?

File a complaint and get it resolved by Sony India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Handsets

Sony India

Sony India reviews & complaints page 154

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Chennai, Tamil Nadu, 600059

Sir,
I have bought new Sony Home Theatre on[protected]. They commited me to give demo and installation. I have contacted customer care more than 6 times in four days. Every time they are you will get call in one hour. But still I didn't get response.Few month back I bought new Sony Bravia TV and Sony Mobile.

I had very good opinion about sony. But the above things made me frustrated about your company. Felt very bad about it.

Kindly take necessary action to solve the problem.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600020

Website: www.consumercomplaints.in/new_complaint

One month back I bought Sony Xperia C5 Ultra Dual E5563, Sl. No.[protected] from Vivek & Co, Adyar, Chennai. The mobile has not work entirely, it is dead and not boot up, no power, hanging, display blank, not charging, etc., on 10th January 2016. Immediately, I submit to Sony Service Centre - Smart Care, 25, Adyar Bridge Road, Adyar, Chennai - 20, Ph:[protected]/[protected]. Job No: W[protected] dated 11th January 2016. ASC comments: Hanging, display blank, not charging properly, etc.
The Service Centre executives said to me that We assure to give back your mobile within a week, there are three times I contacted them over by phone. They are not responding properly. I doubt them to not able to give my mobile with proper service or replacement. It is newly purchased mobile. They are saying that motherboard is not working, the parts will come soon like-wise.
I have paid Rs. 26500/-, it is not a small amount. If you are not able to service it, kindly arrange to provide replacement of new mobile. Other wise I will approach to consumer complaints forum, etc. I have original bill with guarantee cards, etc.
Once again, I request you to replacement of mobile may be arrange and delivered to me as soon as possible because I don't have any other standby mobile for day-to-day use.
Yours truly,
G. Samydass
Chennai
M: [protected]/[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nilgiris, Tamil Nadu, 643231

This is to report a repeated problem on my smartphone. I purchased it on 21 Jun 2014. Within 1 year it developed a problem wherein the main camera stopped responding (black screen) along with flashlight remaining continuously on once selected on manually (have to restart the phone for flashlight to go off). This was rectified in month of May 2015. The same problem repeated itself in the month of July 2015 and phone was again repaired/ rectified. Both times it felt under warranty and there were no charges paid. The only issue was twice the phone got formatted wasting my time and effort in backing up and reinstalling the desired softwares. Now last since last month the same problem has re-occurred. I being in busy course schedule don’t get time to visit nearest service centre which is located at Ooty city. My grievance is why the SONY Company has failed to permanently rectify a repeated problem. This purchase of this phone at the cost of Rs 50, 000/- seems to me as a waste. This is actually forcing me to have second opinion about the SONY products which is a well-known company for the quality products. I hope I will get my phone rectified or replaced by the company as the problem has re-occurred thrice. Waiting for a favourable response.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ranchi, Jharkhand, 834001

Website: www.sonymobile.com

SIR,
I Purchases a mobile handset make by sony Model No.:D2212 IMEI No.:-[protected] from Sony Center, Ranchi dated 13/02/2015.
I have facing display problem in this handset from about one week and when I got to sony service center then the service center told to us that it is a physical damage & not under warrenty while it is not a physical damage. In hand set also heating & network problem.
The response of service center is not good, they not checked it well.They just see the display and say it is a physical damage.While it is not physical damage because if it is a physical damage then the other basic function of phone like call may be in working. This phone is like dead.
Please take necessary action against Sony Service Center.
Thanking You .

Sony India customer support has been notified about the posted complaint.

View replies

R

ravikantsingh

from Gurgaon, Haryana

Jan 19, 2016

SIR,
I Purchases a mobile handset make by sony Model No.:D2212 IMEI No.:-[protected] from Sony Center, Ranchi dated 13/02/2015.
I have facing display problem in this handset from about one week and when I got to sony service center then the service center told to us that it is a physical damage & not under warrenty while it is not a physical damage. In hand set also heating & network problem.
The response of service center is not good, they not checked it well.They just see the display and say it is a physical damage.While it is not physical damage because if it is a physical damage then the other basic function of phone like call may be in working. This phone is like dead.
Please take necessary action against Sony Service Center.
Thanking You .
Ravi
mob:-[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chandrapur, Maharashtra, 442404

Website: www.rediffshopping.com

Sony ear hook headphone received without hook to one side. It is not possible to use without hook to clamp with ear. Pl arrange to send the desired product.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452010

Dear Team, I am purchased a mobile Sony experia M4 set from Vashundhra Infocomm Indore.as commitments of 4G compatible mobile phone but recently emp launching set is not support of 4G.I am meet with shopkeeper and service centre but not proper support to resolve the issue. Request you to all kindly resole the issue on priority as set is only 2.5 months old. Regards, Shubhkant [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110015

Website: www.sony.co.in

I have purchased a sony vaio laptop MODEL No. SVE1511AENB IN5 SERIAL NO. 7057934 on 11-FEB-2013. I have also purchased an extended warranty for 2 years. So intotal 3 years I have. After 2.5 years my laptop screen goes white frequently and got it normal after restarting the laptop. So I have visited the service center and they promised to rectify the issue. But I got the laptop back (after 15 Days) with the same issue. So again I have submitted the laptop with the service center (STAR Electronics Technical Team- naraina) and they are saying that they will now change the screen. They have diagnosed the issue in hardware related to screen and they have washed off all my data. So it means the first time they have completely ignored the screen issue. So is this is some policy of the sony to harass the customers. For Sure I will not recommend any of my friends and collegues and will raise this issue to senior management in sony corporation.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600040

On 6th Jan took my old camera battery to Sony shop, Anna Nagar to buy a new one. The sales person gave a battery after seeing old battery. Next day morning when I tried it was a different size as v we're going on holiday went to the shop to exchange the next morning but the battery was not available, the guy told to come next day to collect cash. As we came back on 17 I went to collect cash but the guy who sold the battery was very harsh and want the cover which was thrown in trash. If it is required you should have not accepted the other day. I don't need another battery as I have already purchased. Didn't expect such a behavior from Sony. Feeling ashamed for these cheap tactics from Sony for such a mere value.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 121004

I purchased Sony Xperia Z ultra about an year ago. The rubber seal inside the charging port cap, which is supposed to protect the phone from water damage, broke. When I visited the service center, under warranty period, the service center officials told that they could not repair the same as don't have the spare parts and the product's spare parts would not be available as the company has discontinued manufacturing the product. I purchased the handset only and only because it was water proof. I am surprised to see that a Japanese multinational giant couldn't solve the problem. I would never recommend any one to buy Sony handset.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500098

Dear Sir/Mam, I(Mr. Praveen Kumar. Bhoga) have purchased Sony LED TV 24' KLV-24P413D with invoice no. UPL-2782 on[protected] at Pai International Electronics ltd, uppal, Hyderabad through Bajaj finance. I got SMS from Sony CC on[protected] at 4.06 pm stating that "Dear customer your service request ID 30197973 is assigned to See Balji Electronics;Hyderabad ph.no.[protected]/60". When I called to the above number they said that technician will come by tomorrow I.e.[protected]. But nobody has come till evening. When I called again, she said that by night 9 pm, he will come. After 9 pm, I went to the Pai International Electronics Ltd, uppal, Hyderabad and asked them. Then the people said by morning i.e.[protected] he will come even Sunday also technician will come. But when I called at 1 pm, the people from Pai telling that tomorrow will come as the technicians are not working on Sunday. As we are customers not getting proper response from your people and not getting the proper in time service, why should we purchase the TV from your Show room. We are not purchasing the TV for just keeping aside without installation for 3-4 days. Please take necessary action for your future customers. Thanks and regards Praveen Kumar. Bhoga [protected]

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110075

Dear Sir, I am using SONY Bravia LED for last two years and recently it having display problem . So, I registered complaint vide no. 29883873 and service engineer visited to our house and take the charges but not able to identify the problem. I have been advised to take to LED to service center namely Start Electronics, Naraina Vihar Delhi. So, I took the LED there and have been told that panel is not working so, it has be replaced and you need to pay Rs.10, 800. Since they are asking for approval so, I done it. Now, after 12 days, they are saying that parts is not available with Sony, so please buy new LED and company will give you 25% discounts. So, please let me know that SONY brand doesn't have repairing facility and resolving the issue in this way only. I never expect such kind of services from SONY Brand. Please look into it and revert. Thanks & Regards, Prabhash Kumar Mob: [protected] email: [protected]@hotmail.com

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: www.sony.com

Hi Sony team,

Let me just start here by expressing my dissatisfaction after purchasing your SONY M4 because it has resulted in much disappointment for me in short span of time (40 days to be precise) for reasons elaborated below.
1. First complaint - On the 10th day of the continuous usage of the same handset, the mobile phone suddenly switched off on its own and the battery discharged completely, even though it had more than enough charge. Regarding this my understanding was that it may be due to some error, so I charged the device completely after which it started working the next day.
2. Second complaint – on 20th day of the usage after the handset was purchased, the device suddenly became dead again and discharged completely. Then I, immediately submitted the device in the service center.
The service center were unable to provide standby handset. Therefore I suffered a huge amount of loss until I was able to arrange another set for myself. Ignoring my personal request to not erase my important documents from the mobile, important data has been erased and the handset has been formatted by the folks at the service center. It has impacted largely in my current job tasks and I have lost a huge amount of credibility/responsibility due to this.
3. Third complaint – On the 36th day of the purchase of the handset, even after proper servicing and repeated assurances of the people at the service center the handset is unable to operate properly. The same problem has happened and the mobile phone has become dead on several occasions during office hours and in between my important business meeting schedules. Before reaching service center I thought to inform them on the number provided on the internet so that I would get some standby handset after reaching there. I tried Mr Rahul's number for half an hour but he did not respond on it, this means there is no value for the customer in sony, also there is only 1 mobile number provided on the internet for the service center, is it means that sony is not at all caring about their customers.
4. After reaching dadar west service center – as I mentioned I was in a hurry to attend my meeting, I requested the people who were sitting there to take down my complaints, but they took 45 minutes to entertain me. Also I have shown that my mobile was dead from last 1 hour and it was very still in a very heated state. They did not take down my complaint and mention it on the complaint list.
5. Then they provided the standby handset to me. The card for the same was not a nano sim card, which they asked me to purchase from elsewhere. Is that not their responsibility to provide the holder(for the sim) as a standby. It took me another half an hour to arrange another holder and thus restart my mobile phone. I might have missed important business calls in that period. This could have been avoided only if they had provided the same.
6. The expenditure of my of new holder and travel charges has incurred to be around Rs.2000/-. This are the additional charges that have resulted only after purchasing a wrong brand like yourself. I want my full compensation of expenditure incurred here .
7.The standby phone which I have got is unable to open mobile date & the mobile wifi is getting on automatically in place of mobile date opening.3 days pass I am unable to open internet, due to which I lost a lot.
8.3 days past from the day of submitting handset there is not any response from service center.
In conclusion, I require a new handset of my choice because the M4 is now totally out of the question and I cant use it further.

View replies

P

priyanka1723

from Solan, Himachal Pradesh

Jan 15, 2016

Hi Sony team,

Let me just start here by expressing my dissatisfaction after purchasing your SONY M4 because it has resulted in much disappointment for me in short span of time (40 days to be precise) for reasons elaborated below.
1. First complaint - On the 10th day of the continuous usage of the same handset, the mobile phone suddenly switched off on its own and the battery discharged completely, even though it had more than enough charge. Regarding this my understanding was that it may be due to some error, so I charged the device completely after which it started working the next day.
2. Second complaint – on 20th day of the usage after the handset was purchased, the device suddenly became dead again and discharged completely. Then I, immediately submitted the device in the service center.
The service center were unable to provide standby handset. Therefore I suffered a huge amount of loss until I was able to arrange another set for myself. Ignoring my personal request to not erase my important documents from the mobile, important data has been erased and the handset has been formatted by the folks at the service center. It has impacted largely in my current job tasks and I have lost a huge amount of credibility/responsibility due to this.
3. Third complaint – On the 36th day of the purchase of the handset, even after proper servicing and repeated assurances of the people at the service center the handset is unable to operate properly. The same problem has happened and the mobile phone has become dead on several occasions during office hours and in between my important business meeting schedules. Before reaching service center I thought to inform them on the number provided on the internet so that I would get some standby handset after reaching there. I tried Mr Rahul's number for half an hour but he did not respond on it, this means there is no value for the customer in sony, also there is only 1 mobile number provided on the internet for the service center, is it means that sony is not at all caring about their customers.
4. After reaching dadar west service center – as I mentioned I was in a hurry to attend my meeting, I requested the people who were sitting there to take down my complaints, but they took 45 minutes to entertain me. Also I have shown that my mobile was dead from last 1 hour and it was very still in a very heated state. They did not take down my complaint and mention it on the complaint list.
5. Then they provided the standby handset to me. The card for the same was not a nano sim card, which they asked me to purchase from elsewhere. Is that not their responsibility to provide the holder(for the sim) as a standby. It took me another half an hour to arrange another holder and thus restart my mobile phone. I might have missed important business calls in that period. This could have been avoided only if they had provided the same.
6. The expenditure of my of new holder and travel charges has incurred to be around Rs.2000/-. This are the additional charges that have resulted only after purchasing a wrong brand like yourself. I want my full compensation of expenditure incurred here .
7.The standby phone which I have got is unable to open mobile date & the mobile wifi is getting on automatically in place of mobile date opening.3 days pass I am unable to open internet, due to which I lost a lot.
8.3 days past from the day of submitting handset there is not any response from service center.
In conclusion, I require a new handset of my choice because the M4 is now totally out of the question and I cant use it further.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Burdwan, West Bengal, 713301

Dear Sir, on 4th january 2015, i, Abhishek Burnwal submitted my Xperia Z2 in Asansol Service centre as mobile screen was not working properly. they assure me that with 7 days same will be repaired. but till date no positive response received. whenever i called they ask for another 7 days. My job order is W[protected]. Please help me so i can get my phone at earliest.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 461111

Website: no

In last month when i reach to Bhopal customer care they don't have a window 7 OS AFTER that they install professional virsion . with that my laptop is not working properly .that i inform to him. they sad whenever i found window 7 i call u . when i again reached bhopal customer center they said "your hardisk is crash . becoz they dont have window 7.i m speechless and i waste my money.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700031

I have purchased a PS3 in the month of September, the VGA cable is not working now..and the controller battery is getting exhausted too early. Went to Sony service station, they said, "we are not liable to the warranty of the product purchased from internet.."!!! WHAT TO DO??? Should I launch a complaint against them to the consumer fouram ??

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600016

Website: sony india

Ive given my mobile to an authorised service center located at anna nagar (twice) to rectify the problem of not charging . i even had the battery relaced with a new one. still i have the problem of not charging . and i am not ready to make payments for it any more . i need it to b fixed .

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500054

Hello Sony, Yesterday I am done with Sony xperia c power button service at Hyderabad elephant towers The service is good but my concern is for a single power button they have charged 650 they provided a bill which is not computer generated I want response for this!!! Again will it take 650 for a single power button???

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110092

Website: www.sony.co.in

Bought TV of approx. Rs. 1 lacs. three years ago. TV Screen is not working properly. I complaint. and they visited and took a part with them. Its been 2 months now. Now they say I should buy new TV. and they will offer 25% discount. My point is the life of TV is supposed to be 15 years. But they are not able to service it and saying I should buy a new one and pay 75% price again!! Please help.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh

Hi I m Dr.shweta... I bought XPERIA ZL mobile before 2 years back, but from few days MIKEof my phone is not working properly, so I visited to Sony service center of bhopal and they told me that xperia zl phone is unable to open, they said only solution is you can choose any Sony phone n company will contribute 20% of MRP of that new phone. My problem is that I am not able to pay 80% for new phone. I[censored]r Co. Is ready to give 50% discount on new Sony mobile than I can manage rest 50%, or company repair the handset even I m ready for it.. Thx n Rgds.

Sony India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Raigad, Maharashtra, 410101

Hi Guys, Please file a case against sony for reporation if they are not replying. Below is the mail address and link: ICRPC contact details: Website: www.consumergrievance.com Email : icrpc.[protected]@gmail.com Send a mail you will get a reply in 2 min with all the details how to register a case file.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines