Sony India Complaints & Reviews

This is to bring to your notice I purchased a Sony Xperia c5 mobile handset from one of your authorized dealers magnet mobiles on 11/11/2015, vide invoice no. VPM4/24337. IMEI no. [protected]. Immediately after the purchase, I found out that the touch pad of this phone was not working properly. I took my phone to one of your authorized service centre viz. Krish electronics on ( Vile Parle) 23/11/2015, and highlighted the issue to them. Job sheet no. W[protected]. The technician without even actually checking the problem just informed me that since the phone software was not upgraded, I was facing this problem. The service centre upgraded the software and guaranteed that the problem was taken care of and the phone was again in mint condition. But to my dismay, when I reached home, I found out that the problem still persisted. I immediately called up the service centre the next day to complain about the issue. I was asked to again go to the service centre. I again visited the service centre and this time round, the technician actually bothered to check my phone and found out that there was actually a problem with the touch screen and said that they will get the faulty part changed. Job sheet no. W[protected]. I got my phone back on 8/12/2015. Again after using for around 2-3 days, I started facing a new problem. The proximity censor of the phone isn't working and the screen flickers when you touch it for 3-5 seconds. I again visited the service centre on 19/12/2015 to get the checked. Job sheet no. W[protected]. The technician checked it and accepted that there was again a fault in the handset. I told him that I now want a new handset, as within a month of purchasing the new phone, I had to surrender my phone thrice to get it fixed. I have not received my phone back yet.

Dear Sir, I'm an owner of Sony Xperia Z3 D6653 which is a flagship model of Sony Mobile. Few days ago, I tried to test the waterproof feature of my phone as claimed by Sony by clicking some underwater pics inside the swimming pool on 31st January, 2015 afternoon. I made sure I followed all guidelines directed by Sony before doing so. I barely used it for 10-15 minutes in shallow depth and washed it with freshwater post use. As per Sony's claim, my phone is supposed to be waterproo[censored]p to a depth of 1.5 metres for a period of maximum 30 minutes and should be washed with freshwater after use i[censored]sed in swimming pools. However, after some time, I noticed that a particular area of my screen isn't responsive to touch. I also noticed bubbles inside my camera lens which went out after a few days. However, my screen isn't fully responsive yet. I went to the Sony Mobile Kolkata Service center, located at Rashbehari where they checked my USB flab and told me liquid has entered my phone and my warranty is invalid. I challenged them that my phone was used in accurate conditions as described in their official website, however they bluntly denied do any service or repair to me free of cost. I checked online and found many similar users who had been faced with exactly same issue. In some cases, Sony had provided replacement to them and in some cases they have not. The service centre personnel told me that if I feel it's not my fault I should contact sony directly, hence I contacted them but with no relief as they're repeating the same thing that they cannot accept my phone with warranty and do a repair or replace it free of charges and all services will be chargeable. I honestly feel this is a clear case of fraudulent marketing to sell products and charging the customers for their own defective product and I'm not responsible to pay for damages if I followed all guidelines as shown in their website. Thus, I want you on my behalf and everything at your power to serve justice to me as I feel it's unethical for a company of such large brand value to cheat customers and provide pathetic after-sales service. I need a replacement for my phone or a fix, free of cost as it's well under warranty. My phone was purchased on 8th July, 2015 and is under warranty. I'm attaching a document showing Sony's website's claim of Xperia Z3 being waterproof and also the terms and consitions to use it in water. Also, I'm attaching my purchase innvoice. I had raised Service request 1-[protected] to Sony and they bluntly telling me that service centers won't accept my warranty and in email they're asking me to visit the service center even after knowing I already did so. Request you to kindly follow up with Sony and serve me justice as this is an expensive model which I bought thinking the features as advertised were true but now I'm deeply regretting. Below are the details of Sony Kolkata office: PS Arcadia Central, 5th floor, Plot No-4 A, Abanindra Nath, Thakur Sarani ( Camac Street) Kolkata -700017, West Bengal Phone No :[protected] Below are the details of Sony Kolkata Service Centre: Address: 158, Shyama Prasad Mukherjee Road, Kalighat, Kolkata, West Bengal 700026 Phone:[protected]/9555 Regards, Sourabh Karmakar [protected]@gmail.com

I have bought one Sony Xperia Z ultra set in March.There have been some issues in the set & I have submit the set to service center with in warranty period. At Sony's service center they kept my cell for repairing & assure me that same will get rectified with in a week. I keep on waiting, after a week I got the call that we are sorry we cant repair your cell, we will offer a replacement for same. I agreed on same..waited for another week...again received a call that replacement of same cell is not possible as stock is unavailable. We can suggest you some other cell like Sony Xperia Z1 of same price & features.I said ok kindly process then again I got a call that we cannot deliver you a fresh piece of the same, you have to manage with old Sony Xperia Z1 cell.My complaint is that why should I bear all these pain when I have invested a huge amount to buy a good product.this is reference no against my set W[protected]. I am not getting any satisfactory response. Regards, Harshita Pandey [protected] Lucknow

We have purchased sony led kdl-42w670a on 17.10.2013. From 15th december2015 our tv is not working we phone to trichy sony office[protected] & 4542423 i was informed the technician would come on next monday (they told for thanjavur technicians visit only on monday)till date we did't get any response.We already appointed that sony products repair within two years is unexpected. I heard that the same problem occurred for this model and heavy loss.Kindly look in to the matter as early aias possible

Sony Service Centre at Vaishali is providing shoddy service without proper analysis and not honoring their own words of 3 months repair warranty. LCD TV KLV 32V400A was repaired by them during October 2015 and the repair did not last even 2 - 3 days for which they were not willing to refund the amount paid for repair They are a number one cheater in service quality and honesty.

Mi lcd tv purchase 2 years before price was Rs 29990/- few days before i have seen when tv runnig after 5 mints colour going to pink, please suggest how it is possible within 2 years?? i think Sony is one of the best brand in electronics brand, it is very painful for me. please suggest what to do? Dipankar [protected]/[protected]

I bought LED R562 Bravia Model in SONY Show Room at T Nagar Branch in Chennai on[protected]. I got TV from Show Room on Jan 2nd. But SONY installation person yet to come my home for Install process. Very very very poor response from SONY CUSTOMER CARE PERSON NAME : MAHER IN DELHI. i called customer care center @ 3 times on[protected]. But NO ONE COME TO INSTALL TV IN MY HOME. I am residing in CITY only. But NO response from Chennai Clarity services. Today is[protected]. I lost 4 days. Please do not buy SONY TV. MY name is Seetharaman and my phone number is : [protected] in Chennai.

Respected Sir, Subject: Grievance regarding Sony Bravia LED TV(W70C) Display Issue With due respect to the company of which I have been a loyal customer. Accepting Sony as a household member is very dear to me. However due to the service received by me for my Newly purchased Sony Bravia LED TV(Sony LED 122cm 48W700C) I am highly disappointed with the company. I had purchased the TV from Croma retail, Oberoi Mall in the month of September to be delivered on the auspicious occasion of Diwali making full payment in advance. Despite of making the full payment and mentioning the delivery date, I did not receive the delivery in time and was delayed by several weeks. At this point of time the officials at Croma were avoiding my calls and not responding to messages either. I finally received the delivery on a random night whereby the delivery boys just carelessly delivered the TV and asked to wait for further communications. I am not aware why there was such a delay in delivery whereby I had already made advance payment. After a few weeks o[censored]sage I started seeing fine lines in the display of the LED TV and after couple spots we noticed some dead spots on the display. On escalating to the further issue to the customer support, the technician who had come to examine the TV was very impolite and not listening to the issue we were facing. He was constantly telling that the issue is due to physical damage and will not be covered under warranty. We were later informed that the repairs will cost us somewhere around INR 28000. This price is really high and cannot be afforded by me, and hence the TV is lying unrepaired at home and it is very unpleasant to watch it. I am really disappointed at the service I am receiving and thereby writing to you for help, regarding the same. If not resolved soon I will need to escalate this further. Due to delay in deliveries I suspect that I was delivered a sub-standard product lying dysfunctional in the store house. Also the service that was offered is not up to the mark. Kindly look into this the earliest. Attaching the invoice and screenshot of the issue with the TV. Thanking you. Yours sincerely, Ratan Mahadik.

Bulging of the screen. We bought LCD TV BRAVIA 32" around 7-8 years back. We got it checked in one of the service center. As per them, the screen has to be replaced which is costing around 18-20 thousand. It is costing more than a TV today. Request to help us to get it set right at reasonable cost. We buy SONY products by paying premium price with an impression that it has extraordinary quality and will last at least 12-13 years. To enable us to buy SONY product in future and maintain the same trust level throughout, strong support is very much necessary.

To, Sony. Date:Jun 2nd, 2016 Subject: Defectin Good and Deficiency in Services It is with great regretthat I am writing this letter to you as I want to bring to your kind notice theextreme trouble and inconvenience I have undergone due to your negligentservices. On 12th April2014, I had purchased a Sony C6802/ Z / UltraBlack phone with IMEI number [protected]from your company above mentioned dealer. Towards this purchase, I paid Rs 40000/- to your company. Attached herewith isa copy of invoice (no. 0134SI14-15) as per Annexure I After purchasing the phone, while using the phone it fell from my hand and display of the phone got broken which caused most of the trouble. In order to get it repaired, I visited your company service center on 2nd January 2015, after inspection, your company service center asked me to submit the phone. Attached herewith is a copy of job sheet as per Annexure II However, the problem remained and after few days I was told that phone cannot be repaired and was offered a new phone on payment of 80% of the amount but I strictly refused. Since then, I tried several times to communicate with your company executive but till date my problem had not been resolved by your company service center officials and I had not received my phone from your company. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received from them. Withagreeat hope and hearing about a healthy reputation of your Brand name I had availed theservices but to my utter disappointment, I have faced the worst. As a consequence of your deficient service and the incompetency displayed by your employees, I have suffered undue hardship and mental frustration. Warm regards, A.K Sharma H-93 Govind Ghaziabad Uttar Pradesh-201003 [email- anil.[protected]@essar.com, anilsharma.[protected]@rediffmail.com, phone no +91-[protected], +91-[protected].]

Bought a XperiaZ in April 2014 and it went completely dead in December 2015. When visited the nearest sony center they say Mother board is gone and it would take RS 8, 000/- to fix it. I now think the biggest mistake I did was trusting brand Sony. Dear People, I recommend please do not buy any Sony products as they are of inferior quality and not worth your hard earned money. Thanks,

I had bought new Sony India TV Bravia Model-55W800C on 21/12/15 from M/s Regal Electronics Jamshedpur at a price of Rs 1.4L. The TV was installed in my house and from very first day it started giving start up problems, which was reported to Sony Service -Request no : 29843587 dt 27/12/15. The TV is not functioning and needs replacement. An email[protected] dt 2/1/16 was also given to M/s Sony India Customer Care. No action for replacement has been taken .

I have purchase sony power bank 10000mah but not proper working so please send some query from side how many time in charge of power bank ? how long the charge og power bank ? Thanks Regards

Order item ID:[protected] DATED 16.8.2015 Invoice Date 17.8.2015 Price 949 inclusive taxex Item Sony Headphone Head Phone not working 2 months after procurement and needs replacement as per terms and condition (6 months time validity)

I hv purchased SONY 32" LED TV on 25th Jan 2015. The Original Warranty Card was misplaced somehow. I have called to Customer Care for Warranty Extension & came to know that I have to send the copy of Invoice to get a copy of Warranty Card from SONY. I have sent all the details required by the SONY (pix of back panel stickers) on 30th Nov (Complaint[protected] but not a single reply received from SONY. So many calls & Reminder mails have been sent to SONY Care but not a single mail is replied till date. ANother complaint was registered[protected] for the same reason & that has also been marked to Service Head, but all the efforts are going wasted. We have never came across such poor quality services / responses what we are facing from a brand like SONY. Would appreciate if any responsible person at SONY can take some serious action to resolve this...!!!

Paid 64k trusting the brand. During 4th year, suddenly the screen color turned into red and blue and now we are seeing double image. Very pathetic and worst service by sony customer care & technicians asking us to pay 23 K more to replace the screen panel. There should be some stringent actions against the branded companies as they now manufacture the lower quality products for cost cutting and because of this end users are getting cheated. Please call 91+[protected] for any details.

TV goes blank and not starting up. Product in warranty period. But Sony delaying the problem resolution for more than 15 days. Frustrated and Unhappy with very Poor SONY response Model of TV SONY Bravia KLV 28R412B

Sir when i send a video to my usb and connect it to a sony dvd player which is connected to my it plays only audio it does not show the video and when i send a video to usb which is without an audio. It first time said "Video resolution not supported"and when i figured out it needed 1080p (1920 x 1080).When i sended a 1080p video it "Video frame rate not supported".I tried all the video frame rates it showed the same thing.I just want to know what is video frame rate required for a Sony TV.

Request 29505866 and 29808094 This is in reference to the Sony LED TV purchased on 28th Oct 2015. It has been observed that the TV stopped working itself after sometime. Only Sony keep flashing on the screen in intervals. I have also observed a noise from its power adaptor. We have been given false promises every next week that this will be taken care within 3-4 days. KDL-43W950C

Getting a sony mobile was the biggest mistake of my life . From the day i got this phone there were problems in the handset . The first problem started just the second day i got my phone. I got it serviced from the service centre . They said it was company fault and fixed it . After i got my phone back a new problem of the phone getting restarted by itself happen . I again gave for repairing this time and got it back a few days later, . Now from the day i got it back again a new problem started. Every time i connect charger the phone gets off and does not charge. So i went again ti the service center . This time they replaced my charger saying that it might be the problem, But still i have the problem . Its been around 6 months i got that phone and still now i am not able to use it . I want a replacement of my handset to be done as the handset it got is malfunctioning as it was a defective piece.