Sony India Complaints & Reviews

We had purchased sony 40' led tv from croma. We registered complain in croma for non working of tv. Through job no j53312234 dt 12/12/2015. On 14 dec engineer from krish electronic visited our site & told mother board is having problem & need to be replaced. He replaced it by taking charge of rs 7010/- receipt no 9670. Still problems was not solved than we complain again on 16 dec again engineer visited & told tv need to be taken to service center for checking. On 17 dec they took tv to their service center. On daily follow up with their representative mr sachin we has not giving us detail & estimation till 23 dec. When we contacted sony helpline they said estimate was generated on 21 dec only but mr sachin has not telling us. On repeated call back from past 4 days on 23 dec he told me estimate is ready & is of rs 1304/-. We told them to change it than he is saying now part is not available need more 7 days time. Till date matter is unsolved. According to us their is no problem in mother board. Problem is only with this sensor which they are replacing now. But they are not ready to accept it. So now please tell me what to do?

My TV got some kind of audio problem so we sent it for servicing on 9th of December. After a week they called saying they will require a part replacement and for that they will need advance for ordering and the part may come aftr 10 days from ordering. I agreed for that also. Its 25th today, they haven't even come for taking the advance, giving very disappointing excuses such as they were busy. This is highly disgraceful and intolerable.i even complained to the company they say they will come and get the advance, its been more than 3 days still no one has come. With this kind of service I'm pretty sure i would never buy any product from this company and would never recommend also. Very much disappointed.

I will buy date[protected] but now my phone hang up why I will submit in service center also[protected] but no solve problem now same problems please help me

SONY OFFICIALS, , PLS READ THE BELOW EXPERIENCE... I will detail you my experience. I am Arun Menon from Cochin. I brought Sony Xperia Z3, and it was working fine.. after 6 months it started showing complaints... The service centre executives at Cochin office (Madona service centre) told me that its a minor complaint and they cured the defect. After 1 month, same issue continued... Still the issue is continuing... Service centre guys ( I am not mentioning their names) are of the view that " Sir since u bought it for 50 K, ur loss... Why should we bother... " Before expiring the warranty, the set got complaint... I told them clearly that to ensure the defect seen will not repeat in future.. The Madonna Executive, told " Sir now its ok". I got the phone back after 3rd REPAIRING services on 16.11.2015... On 01.12.2015, the phone showed the same issues... Now its with them for past 23 Days... they at last told me " Sir, we got approval to give you a new phone..." I told " Ok. I will come...". The Branch Manager confessed me that " Sir, the phone to be handed over to me is a SOME ONE USED OLD PHONE"... How will I accept the same... Pls advise...

Dear sir my job no- W[protected] mobile no- [protected] I use c 2305 1 year soon last month he many problem like some switch off

Like many complaints seen in this forum, I too have the same display problem with the same model of Sony Tv. I suspect the so called model is display defective. I have already paid Rs 1599 for the display repair once and again with in 1 day of rectification my TV got another display problem . Now they are asking to change the display panel which is costing more than 20000. See to that justification is done to customers who bought this model of TV made by Sony.

Bought Sony t3 on 23rd April 2015, after week starting hang up, got set exchanged from services centre. Since then given 3 times for repair, in 8 months. Hang up, caller cannt hear voice re-eco, sensor not working, call cannot end up, charging issues, got dead and mother board has to be changed. . I am Apple user and took Sony for first time seeing brand image. But cannt expect this pathetic problems day I got it . Brand like Sony have these kind of products, please help me in changing my hand set.

AM aneesh, i have received call from one person named(Umesh-[protected]) said that my mobile no. is selected in lucky draw and won sony xperia T3 mobile and asked all my details regarding the delivery.And said that i need to pay Rs.2900/- at the time of order delivery.I have received the item today[protected]but i received Idols(Laxmi Yantram and other)..I am requesting to Indian consumer complaints form to take severe action on the frauds who cheated me and others also. I request you to please refund my money back.

I purchase a handset of Sony m4 aqua at 13/11/2015 handset have default problem but due to i m working so far so i deposit in service center at 08/12/2015 they told me it will take 2 days to resolve your problem but today is 23rd dec. 2015 still they are not saying that when they can Deliver my handset. kindly help me as soon as possible. [protected]

I have a complaint against a Sony product i bought in 2013. It was sony water proof mp3 player(NWZ-W273SBM1E) from e bay. Ever since, i have been getting it replaced every 6 months due to faulty charging cord. It also remains undetected on computer. Pls find attached warranty. When i asked for my money back after endless trips to Sony service station, the exec told me that there would be no reimbursement and that the product could be replaced with a new one. It has already been replaced twice and now the third time, I have exhausted my warranty by a few days (its valid till November 2015 only). I am told that the product could be repaired changing lower that usual fee (and that too is not confirmed). My question is: why should I pay to get repaired a faulty designed product? How can the same issue arise thrice? Why doesn’t the company admit that there is a design issue and discontinue the product instead of selling it to gullible customers? Why am I not being refunded for a product I hardly used?

I purchased SONY LED BRAVIA TV model KDL-43W950C on 28.8.2015. Always there is a problem that, automatically it get switched off and switched on imediately & this will happen every 40 minutes. Many times approached customer care, just simply they informed that update the software by download the software from website, instead of taking a compliant & resolve it. Still for last 4 months, this problem exist and my friends & Collegues informed that, due to the said problem, picture tube will get destroyed/damaged. Since, service was not given till date, now my TV its in a bad condition/got damaged. Hence, i request you to replace my LED TV. Thanks & Regards Madhan CS Mb.No.[protected]

Please provide as much information as possible...hallo sir I am mukesh kumar from dehri on sone rohtash Bihar my coplene date 12/12/2015 my complen no id 29573183 abhi tak koi service technician nahi aya hai custamar care se baat karte hai to aaj kal 10din se yahi bola jaraha hai so please help my sir

I went to Sony Authorized Service Centre to repair my laptop having some issues.The issues are resolved after 2 times I went there.But the Battery backup is reduced after their service.I spoke with Customer Care and Service centre People, but they are not responding properly and they are telling that battery issues are not come under Extended Warranty. But this is happened after the service by Sony people.

I have SONY Xperia Mobile, from purchasing 7 time repair in warranty period. Now again my mobile in service center. Details about Mobile Previous Job No - B1W[protected] Current Job No - W[protected] Mobile - SONY Xperia C[protected]/-) What about suffering from mobile failure & what about after warranty ?

I am writing this complaint because i still feel SONY is the BEST. I purchased Sony Bravia TV from Agra Model 32EX420 Serial No 2452128 in Oct 2011. The panel got faulty first in yr 2013 this was replaced as it was under warranty, again it got faulty in 2014 where it was again replaced. Now again it 2015 it got faulty. I feel that your this piece is defective and i can't afford to pay Rs 15000/- (approx) every year. I have given this TV for repair to Ultimate Services, Sony Auth service center Panchkula, Haryana. Contact no[protected], [protected]. My submission is as follows:- a) Replace panel without any charges. b) I am ready to replace this set with 43W800C TV if offered reasonable and affordable value of this set. c) Replace it with new set. My request is please do the needful. I being a ARMY officer don't want to see my hard earned money going waste like this. Major Shivendra Singh Mob No- [protected], [protected]

I have a sony zl phone purchase in July2014 now thats hav a microphone problem So i alys use headphone Lt friday i went to service thats they told 15000 pay nd we have solve this problem... What is this...??? Only a little problem why i pay 15000 rs.. I hate sony..

Am recently purchased one Sony LED 28 inch TV 412 model on[protected] and ask for wall mount installation but still on[protected] no one comes to me it is soooooo bad experience from sony Brand. Full negligence about customers. And even in this package there is no wall mount stand is it in that package then i contact here any private persons and installing the Wall Mount. Am so Angry about this.

My first experience with Sony Bravia is a complete dis-satisfaction. Niether i would buy any Sony product in future nor i would recommend it. Just to give details, the picture on Bravia BX-400 is distorted with black color replaced by green intermittently, within 4 years o[censored]sage & the repair cost quoted is 1/3rd to 1/2 of the TV price. That too with a surge suppressor & stabiliser protection provided to TV. The initial high price for Sony was paid thinking there will be no major service expenditure for at least 8-10 years. But it was a big disappointment, instead the earlier Samsung product seems more reliable at a lower price, working fine without even stabiliser. So thank you & Bye to Sony.

Hello Sony India, I am very disappointed with the service( Service centre: AP Network Services, Vikas marg, Delhi) you provided me for my TV set(Model No:- KLV-32CX350).First of all i did'nt expected that a Sony branded Tv set will be needing service within 3 years of purchase.Secondly the engineer which examine the Set instantly told us that their is a problem in PCB and thus its needed to be replaced with a new one which costs around 6K.But the problem arises within a month and a half of replacing the old PCB .So we called the the engineer from your authorised service centre again as its in 3 month warranty period but now your engineer say this problem was due to power supply board and its needs to be repaired and this is my main disappointment.I WANT my Rs 6000 back now

Being the No.1 Retailer in Television industry customers like us can expect a bit of added bonus from Sony. I am having a LED set purchased 3 years back only but suddenly some problem I am facing with double image. Your engineer came and told picture tube needs to be replaced without opening the panel. and also he said it will cost around 12k. This is too much. I can not expect a Sony Tv needs to be repaired within 3 years. and that too costing 12k.. Even Being a corporate guy our company was thinking to buy a bulk of Sony Tv sets but I need to rethink and have to inform my management authority unless you can do a favor for me. Thanks, Sayan Ghosh [protected]