Sony India Complaints & Reviews

We have contacted Sony service centre of Bangalore and complaint on 29.11.2015. service engineer visited on 01.12.2015 and said that we will arrange vehicle to collect the TV on 03.12.2015.Till today the TV not collected neither repaired.phone number are as follows [protected] of service centre. [protected] of service Manager(Mr.Mahadev singh) [protected] of service engineer(Mr. Upendra). Registered complaint no.66868. This is request to M/s sony india to improve your service and kind cooperation with customer.

I have purchased Sony experia Z1 (IMEI no. [protected]) on April 14th 2015 from amazon.in
Now I am getting problem in display brightness. On visiting Sony service centre, they are rejecting warranty stating water damage. It is complete duping of customer as Sony claims it to be water proof phone and nowhere water damage clause is mentioned.
Herewith I want to file a complaint against Sony for deficient service, misleading advertisement and cheating.

Hello sir, i had purchased Sony xperia z2 mobile on March 2nd 2015, within few months i faced some problem in my camera so i gave it to the Sony care center on 9th Oct 2015 and i got it back on 13th Oct 2015. But within few weeks again i faced a problem in my MIC and heating so again i gave it to Sony care center on 29th Oct 2015 and after few days they called me in care center on 2nd Nov 2015 to hand over my Z2 mobile but the problem has not been resolved, so i have to re-submitted to them on the same day itself. On 23rd Nov they texted me that my mobile problem has been resolved so i went to pick up my Z2 but still problem was there so i resubmitted it again. Till now they didn't solve the issues. It's been almost a month my mobile is in Sony care center. My parents are yelling at me because of this situation so please help me. I want my mobile back in proper condition or else give my mobile money back or else handover me a new Z2 mobile. I have all the Invoice and message as a proof so please help me. If you need any further details then you can contact me on [protected] or [protected]@gmail.com

Sir I had purchased a Sony bravia lcd . after some time the tv started to reboot when we tried to switch off from remote. The problem was reported to the sales team where the purchase was made. But he straight away told he was helpless. Next took to the authorised service centre at hubli. He kept the tv for one week and returned . The tv worked fine for one week or so .The problem recovered . The serviceperson told me that there is problem with voltage board and to replace it will cost 6000.00 Ok now my question is the cost which i have already incurred (it is around 800.00 rupees) has to first refunds as the service obligation is not completed. The person who was heading the centrehas left .now we have a diff person heading . How long will this continue . The continuity is broken. The present person who is heading the centre is not approving the work done by his predecessor. This is what I am trying to explain. Next if this person leaves a new person will come and again the sufferer is the customer like us whete the company nor the service people do care. This is happened and happening. And nobody is speaking orgiving a thought to this aspect. Don't u understand that when there is a change of service persons the people or the customers should not suffer. Don't you people sitting in AC offices think about these things. Do you think for customers money is growing on trees. It is your responsible now to see what will be done about 1 the nonfullfilment of service obligation. 2 The amount taken in the name of service (service not fulfilled) The amount has to be returned. The tv has to be replaced with a new one. And fine imposed on the company for misleading about its products tall claim.

I brought a led from Usha Emporium hapur U. P. It had some problem with it's card. It was removed from ur service center on[protected].and after 11days they are not able to say when it will be changed. This thing is very regretful with the name of Sony India. So please let me know how much time it will take bcoz person here is very irresponsible

Dear Sir/Madam, 1. My Job sheet no-W[protected]. 2. My Job sheet no-W[protected]. I bought a Sony Z3 on 19th Nov 2014 in poorvika mobiles in phoenix market city velacherry, Chennai-42. Within one year (warranty period) I went to service nearly two to three times for the same problem. Till now I am facing the same problems are 1.) While opening a camera error stating that –camera will turn off temporarily cool down 2.) Over heating 3.) Because of that overheating my right side display also facing an issue. On 7th April 2015 I reported to sony authorized service center Chennai, abirami plaza, west tambaram -45. While enquiring the status of my mobile the intimated that, the mother board has some problem. After one week, while issuing the mobile they dint change the mother board. Then I bought the mobile from the service center it worked properly nearly six months. Again I am facing the same problem then I went to service center they asked to change the mother board and it will cost 15000rs now my warranty period also over how could I spend again 15000rs for same mobile?? Regarding this problem, I already sent the mail to [protected]@ap.sony.com on april 24, 2015 till now I dint got any response from your service head.

Hello We bought a sony lcd from jumbo store lucknow on[protected]. One fine day there was some problem with the appearance / display - it was pink, green, yellow which gets ok in an hour or so My wife registered a complaint at the local sony service center - at nishatganj lucknow on the number[protected] on dec 04th 2015 and registered a request for a visit by a technician. The lady attending the call said that she will raise a request and a technician would visit within 24 hours. The technician came on dec 06th, 2015. He walked in and just with the view of the lcd said that the front panel is defective and has to be replaced. On asking for the quotation for the replacement panel said that will call back after checking. I received a call today on dec 07, 2015 stating that the panel would cost 18000 approx. My question is that how can a panel have a problem within 3-3.5 years of purchase. On checking with the visiting technician also, he said that he has never seen such an issue in lcd within such a short span. Firstly, i should spend 50000 for its purchase than 18000 again after 3 years on its re[pair... What are the people in quality department of the company doing... This is what a brand like sony is delivering. Attached is the slip for the amt paid to the technician for his visit with the details of the problem and purchase receipt of the lcd. Would request you to please help in the subject matter if possible. We are a nuclear family and both of are working, we hardly get time to watch television thus the usage also is not much. Regards Prateek / kiran [protected] / [protected]

After my warranty period expiry of the lcd tv has started to reboot. The same was serviced with their auth service centre . But the problem started to reoccur within one week The service centre told that the part to be changed costs 6000. Now I want to complain through you that the sony service centres are not competent enough to solve consumers problem or they r taking advantage of the ignorance of our indian people . Please advice what steps to be taken to solve my rebooting problem of sony bravia

Service management in regard to the service of your HOME THEATER Model: DAV-DZ350//CE12 bearing Sr.no : 6102043. It has been multiple emails shared to customer care. Still there has been no particular revert on requisition of revise Service cost of repairs for SOny DVD player. In request for same i have made multiple email requests and also been constantly calling almost after every 48 hours. Still there is no revert from them. It is strange that such huge brand boast about customer service and there is not even a revert from Senior Manager Customer Care Mr. Ashish who had last confirmed on same. To make it precise lets quantify the same. 1) Service complaint done 02nd November - Till date open 2) No. of calls done to customer care - 15 calls --- Constant revert complaint and query taken will revert in next 48 hours. 3) Customer Care manager call revert -- still awaiting - 5 days. Is it that an ardent customer who has been using SONY PRODUCTS since last 2 decades has been asking for a revised Repair cost of service is treated unanswered. Really shameful of such a huge brand. Forcing customer to move to other BRAND.

I had purchased a 40" LED model No. Sony-KLV-40R452A, & Serial No. 4325381 from M/s Reliance Retail India Limited, Great India Place Mall, Sector-38A, NOIDA-201301 (UP) on[protected] vide their Invoice No. [protected]. There was one year warranty on this product as per terms & conditions of Sony company. I had also purchased Bravi Two years Extended Warranty from Sony company by making payment of Rs.5000/- on 27/01/2014. In this regard, it is informed that the above mentioned product has not been working properly from the date of its purchase and giving us trouble after every 5 to 6 months of its repair. The details of repair done by your service centre in NOIDA is as under: S No. Date Sony authorized Service Centre Remarks 1 9/11/2013 M/s Jay Pee Electronics, C-54, Sec-2, NOIDA(UP) Repair was done to its main board 2 17/01/2015 ---do--- Main cabinet was repaired 3 9/7/2015 ---do--- Some repair work was done for two days 4 4/12/2015 ---do--- The product is under repair with your centre & which will remain for a week as per service centre. As the main cabinet/ motherboard of above mentioned product was repaired by Sony service centre on17/01/2015 & after that it has not been working properly and requires repair work after every 5-6 months. It is appeared from the above mentioned table/ details that the product supplied to me was defective from the date of its installation as its main cabinet was repaired within short period of its purchase. Since the product is under extended warrant period, therefore, your service centre is keeping it alive during this period and after that this product will not work without spending a huge amount for its repair. The above mentioned product was purchased by me in the name of “SONY” and now I feel that the name of “Sony” is big but product is of inferior quality, which is not at par with the same product of other companies. I had purchased this product by spending my hard money after my retirement from services on 30/09/2012, it is, therefore, requested that the above mentioned Sony LED may be replaced with new LED for the sake of name of 'Sony”. An early decision in this regard will be obliged. Thanks, D. K. KHARBANDA [protected]

I have purchased Sony LEDKLV 32R402A on 6th April 2014 vide Invoice no 253. on April 2015 end month TV was not working due to Mother board to be repair. finally Service centre replaced the same. Again Same problem i.e. M. Board has damage. As per above issue, my TV should replace or Replace the M. Board urgently. I think you are selling damage TV.

Seems that sony has compromised with quality and nt bother for brand name anymore. Having issues with bravia ex model purchased in 2010-11 and has bubblss on the screen. Service team given the estimate of 11k which is 33% of the purchase price. Also. Not heard anything from sony india for my email sent .carelessness and cust. Dissatisfaction is the new motto of sony I guess.

Dear we bought a Sony bravia on march 2013 and TV working 1 year very good but after that some error showing in TV so we call on customer care but he told me your TV out of warranty so this repair will be chargeable 200 + 600 + parts cost, we have mail on sony customer care and my ref no- SonyIndia=[protected]' so pls help

Dear Sir we have purchase a mobile z3+ from indore store on dated 19.10.2015 and today we are 04.12.2015 since time of begging to till date device in service centre and heating problem not yet solve service center .see the sony mobile service and my request to you please check the device before. purchsing

Hello sir, This is Arpita Patidar, from kota rajasthan, and my complaint is against the company sony india. 1 year ago i purchased a phone '' sony xperia z1" and the cost of the mobile phone at that time was 37000Rs. Within a year o[censored]se the phone started troubling me, phone gets hang heats up very quickly, battery drains very fast, and what not. I went to the service center to get my phone repaired but at sony service center they asked me to pay a huge amount of 9000Rs to repair my phone, for which I denied. My complain is that if a company like sony is launching a product in market worthing 37000Rs we the buyers of the product expect that the product must work properly atleast for a time span of 2-3 years. Its a request to your team to please have a look at my complaint and suggest whatever solution possible. Thank you

I purchased an SONY Bravia TV for which the warranty expired on September'15 and from the month of November we are facing some issue in its picture quality. Once we raise the complaint their representative came and checked and said it will cost 11k if we want to fix it (charged Rs172/- also). Later on that day we received a call from their customer service dept. asking to come down to their office with the original docs.(bill, warranty paper) and said we will try to get this done free of cost as only 2 month has passed in the expiry date.(Warranty expired on Sep’15) Reaching on their provided address I found that the office has been shifted to a different location (diff. from the location provided on their bill) and upon reaching there, their front office executive has directly denied to address our concern and said it is not at all possible to give free service now with a very Rough Tone.(This is to inform you that the service provider only called us to their office saying that they will check the docs and try for the free of service). When I asked that I want to meet your manager; the answer was he is very busy and can’t meet anyone now as well as they were not ready to give me a time or day when should I meet this busiest person. How the Sony TV suddenly get into some issue exactly once the warranty period gets over? (Also same issue faced by one of my known person) What kind of Brand valuation this brand has in the market when it does not listen to their customers even. It is just 1 and half months passed from the warranty period and denying to give the service.Will this behaviors lead me or shall I advice anyone to go for this brand in future. I would like to file a case so that it can be escalated to their officials who promise to provide customer friendly service which is actually providing HARASSMENT to the customers. Why the after sale service person are so much arrogant on their approach? Is it a customer driven or seller driven market?

Sit I had purchased a sony bravia 26 inches from a dealer at dharwad karnatak. After the expiry of warranty the tv started to reboot whenever tried to switched off from remote. After sending it for servicing the tv worked fine for 2 weeks or so. The probl reoccured. The service guy then says that the power supply is a problem and has to be replaced. The cost would be around 6000 rupees. I tried to contact sony india on toll free no. But they were and are not reachable even now. My constant Mail to their id Sonycare centre was not fruitful. Then I started to search on websites about the Rebooting issue globally. O also sent n no of tweets to sony care. Then one day last month the sony authorised dealer contacted me and says that the minimum service charges for the tv would be 5000 (five thousand minimum.). Now how is that the service engineer announcing the amount without looking at the tv. Now he wants to look at my tv. I am not inclined to take my tvyo his service centre. Since the tv has to be first inspected and then he canals his comments. Also the person at the service centre is a different one. I have explained the problem to him. He immediately says that te cost of servicing would be around 6000 rupees. Now what my fault here . Is it because I went to a authorised centre that these sony people r harrasing. Pleas treat this as a complaint and i pray for justice from u

We complained for repair of our KDL 40" EX 520 TV at Sony Service Centre. We were told that screen is to be repaired. Since we had lost the purchase invoice, we were told that it is not under warranty. We handed over the TV set for repair on 16.11.2015 as per Service Job Sheet of Jolly Electronics World, Sr. No. 3816140 CCC ID 29015875. We were given an estimate of Rs.21, 000/- and they took an advance of Rs.5, 000/- and committed that the repaired set will be handed over to us in 2-3 days. the TV set was installed in the bed room of my parents who are retired senior citizens. Very sorry to state that even after 18 days today, repaired TV has not been handed over to us. Very much dis-satisfied by the approach of your customer care team. I hope an immediate action will be taken on the subject and warranty part will also be looked in our matter. We bought SONY assuming it to be a market leader hoping that we will not have any problem in the set but failure of its screen raises question mark on the quality standards about SONY products. Looking forward to your immediate response. Sanjay Hasija E 6D, Vatika Apartments, MIG Flats, Opp. Metal Forgings, Mayapuri, New Delhi-110064 Mobile : [protected]

I submitted my phone for repair on 26 October 2015, as it suddenly died completely. Job sheet number: W[protected], phone Xperia Z3. Service Center name: Ambe Electronics Address: Wave Mall, Sector 18 Noida, 201301 email: [protected]@gmail.com phone:[protected] The service center reps told me that the phone will be fixed and returned to me by 10 or a maximum of 15 days, it has been 30+ days now and they still keep telling me that a part(mother board) is still pending and that there is no E.T.A of when this will be resolved. I believe that is enough information for anyone's understanding that this issue was and is being handled very poorly. I have already tried registering a complaint with both the service center and Sony(on their site), but with no luck at all anywhere. At this point the company's apologies for the inconvenience that this has caused me, are pointless. Because if they were so concerned, then the phone should have been fixed on time in the first place. I request that my phone be completely fixed and returned to me at the earliest, no more fake promises and dates. I would also like Sony to give me an acceptable compensation(not monetary), regarding the inconvenience, mental harassment and loss of business that this incident has caused me and also a written apology from the company, focusing on their poor customer service skills.

From T.Vasantha(JOB NO.J5316081) W/O G.Thangaiyan 12 Vasantha mahal Nehru nagar west 1st street Ayyampettai -614201 Thanjavur, Tamil Nadu TO SONY INDIA CARE India Respected sir, I am very proud to say that I am one of the most prestigious customers of sony products for the past 20 years. I have the products of sony, like television, home theater, computer, cell phones etc., at my home. Only the sony products adorn...