Sony India Complaints & Reviews

I have purchased my phone on dated 23/03/2015 and my phone was damaged by water on 19/05/2015 and the job no. is B1W[protected]. For the repairing my phone I have paid to the company Rs. 11, 578/- for the repairing of my phone. After that i used my phone for few months and my phone has been stopped working automatically . I have again submitted this phone to service center on dated 26/11/2015.the job no. is W[protected]. for this company is again charging me a huge amount of Rs.22, 754.

I had bought TWO LED SONY TVs on 17/04/2013 for Rs. 54, 900/- each. I was not told about extended warranty on the items at the time of purchase. (Serial Nos. - 3299147 and 3299041) On 9/12/2014, one Tv (Serial No.[protected] went onto red light blinking six times and the panel needed to be replaced. Sony did not charge for it as the TV had not even completed 2years and the company also agreed. On 28/11/2015, the second TV (Serial No.[protected] developed an automatic on/off problem after 3 hours. The service center could not identify the exact problem and returned the TV after servicing it. The TV worked okay for a few days and then went onto the red light blinking six times. I have been informed by the service center on 8/12/2015 that this TV also needs panel replacement and SONY india is not ready to forego the cost even though the TV has not even completed 3years. Both TVs bought are high price items of SONY India and one does not expect such serious faults in the product in such a short span of time. The cost of repair needs to be waived off and also the TV sets need to be replaced by SONY India to keep the integrity of the company and good will of the consumer. If not, I will never be able to purchase any SONY consumer product and will be forced to take strict action in the consumer forum. Avila Srivastava

I have received a damage piece of 1 headphone. so i want replacement of faulty piece. so make it eary as possible and oblige.

Dear sir, I have purchased power bank of sony brand from whaaky.com. But they have given a duplicate product by using the name of sony. It is not working. Please take the action for such type of company.

Very poor service at Balaji Services sukhsagar Appartment baroda. I just wanted micro SD card slot cover for my sony xperia z3 compact however service centre are not able to provide as engineer is on leave since past three days. I travelled 8 km just for cover and get such a pathetic response. It was saturday and officially opened but doesnt make sense when they are not willing to help customer. Requesting you to close this service center asao

Defective product - The tv 50W900B stopped working within a week o[censored]se. Worst service - Technician who came to check the product said it is manufacturing defect and has to be replaced. It has been almost one month and no update on when it will be replaced. Call centre and local service centres have no update on when it will be replaced. Sony brand used to mean something. These days they are just relying on past glory.

When give a laptop in service station they said mother board replacement my laptop fault is display not work but the secondary display is working good so only this problem they say that hall mother bord cange.

I purchased Home theatre-HT-IV300//M on 9th jan, 2015 from sony centre guwahati, g.s road. the device was functioning properly till now, but recently it developed some problem, at which I contacted the dealer, who referred me to the service centre.on contacting the service centre which is a mere two minute walk from my house, they showed a laid back attitude and instead of coming to my house to inspect the snag they asked me to pick up the whole system and go to their place.I was shocked to hear such attitude from Sony personnel as the company claims high customer satisfaction benchmarks.this is not the first instance of this particular service centre at rajgarh road, when I went there to sort some issue of my Sony psp they told me to contact a local shop instead of wasting time there as they can't solve Sony psp issues at the so called exclusive Sony service centre.such behavior is not at all expected from a brand like Sony for whose products we customers pay premium than other brands, hope my matter will be resolved.

I have Sony c3 dual hand set in this hang, heating, or function of handset when open automatically exit.I visit ambe electronic noida sec 18 service center three times but they not solve my problem. So I heartily request u to please solve thi at necessary action. THANKS & REGARDS Virender Mobile [protected]

Dated: 10/12/2015 Complaint Filed: 8/10/2015 Service Centre : Lucknow I have bought sony headphones Sony MDR-ZX310APL (Rs. 2190/-) from lucknow and the bad thing happened after 11 months my headphones' one side stopped working even worse thing happened was they were under warranty. I had no idea i will be facing much more trouble with warranty. Since 3 months I have been listening a lot of mistakes, lies and poor unsatisfactory response from service centre, customer care and even senior executives. I have been waiting for replacement. Replacements did arrived but of different model number (service centre mistake). Then from NOV, 2015 onward i called them for refund status and they responded me with an offer of buying comparatively cheaper headphones and will refund me the remaining amount because they product is no longer in stock and discontinued. SO i declined the offer and they said the refund of the product will be made.They collected my ID and told me it would take 10 days for approval and refund. After no response from the service centre after 15 days i called back and they presented me with a new offer that i can exchange my old product with new (MDR- 450XB) and better model. they promised me a refund but new offer was made. Since then I have been waiting coz i declined the offer. During this waiting period I called on toll free no. and there was a lot inconsistency regarding product status. Customer care is poor, and they don't know anything other then a, "please wait patiently sir " response some were ready with bitter response and accusing me over on phone and they would disconnect call out of frustration. They don't know how many months or days it may take and until then I can just sit and wait and they can't help me. I had words with service area incharge and other senior officials but no one would reply with something satisfactory all they have been doing is tackling with lies and false promises of call back from there end. Job Sheet Number: J52495604

I got Sony Bravia model 50W800C which company said its 50 inches. However when I checked after delivery it turned to be 42 inches.

Hi, I have Sony Bravia KLV-32V550A, from last 2 weeks I have been trying to search for a base stand for my TV and have got no support from any of the service center or Sony Center. I reached out to: NEOSA ELECTRONICS (P) LTD. 158 S.P. MUKHERJEE ROAD KOLKATA - 700026 T:[protected]/40159525 SONY SERVICE CENTRE 32 HAZRA ROAD MANUJA TOWERS (GND FLOOR) KOLKATA - 700029 T:[protected]/44 TEKNOPLAZA CD 96 SALT LAKE CITY KOLKATA - 700064 T:[protected]/64170235 They have mentioned Sony doesnot provide any TV stand. If i want I can go to a local store. If I have lost they cannot help me. I had purchased a Sony TV just because of the brand and hoped to get support. For a simple thing like a TV stand the service centers have no knowledge. To this the Service Center has replied: Dear Mr. Salil Yagnick, Greetings from Sony India. We thank you for patronizing Sony products. This is in reference to your Sony BRAVIA Model KLV-32V550A. We regret that the base stand for this model is not available at present. We solicit your kind understanding in this regard. Please do contact us at our toll free number [protected] for any further assistance. Thanking you & assuring you of our best services & support always. Warm Regards, For Sony India Pvt Ltd Moumita Ghosh Customer Centric Division Kolkata. In this situation I am unable to use the TV from last 2 months. This is not expected from sony they should provide basic products like a base stand as I am ready to pay. PLEASE HELP ME!!!

We have contacted Sony service centre of Bangalore and complaint on 29.11.2015. service engineer visited on 01.12.2015 and said that we will arrange vehicle to collect the TV on 03.12.2015.Till today the TV not collected neither repaired.phone number are as follows [protected] of service centre. [protected] of service Manager(Mr.Mahadev singh) [protected] of service engineer(Mr. Upendra). Registered complaint no.66868. This is request to M/s sony india to improve your service and kind cooperation with customer.

I have purchased Sony experia Z1 (IMEI no. [protected]) on April 14th 2015 from amazon.in
Now I am getting problem in display brightness. On visiting Sony service centre, they are rejecting warranty stating water damage. It is complete duping of customer as Sony claims it to be water proof phone and nowhere water damage clause is mentioned.
Herewith I want to file a complaint against Sony for deficient service, misleading advertisement and cheating.

Hello sir, i had purchased Sony xperia z2 mobile on March 2nd 2015, within few months i faced some problem in my camera so i gave it to the Sony care center on 9th Oct 2015 and i got it back on 13th Oct 2015. But within few weeks again i faced a problem in my MIC and heating so again i gave it to Sony care center on 29th Oct 2015 and after few days they called me in care center on 2nd Nov 2015 to hand over my Z2 mobile but the problem has not been resolved, so i have to re-submitted to them on the same day itself. On 23rd Nov they texted me that my mobile problem has been resolved so i went to pick up my Z2 but still problem was there so i resubmitted it again. Till now they didn't solve the issues. It's been almost a month my mobile is in Sony care center. My parents are yelling at me because of this situation so please help me. I want my mobile back in proper condition or else give my mobile money back or else handover me a new Z2 mobile. I have all the Invoice and message as a proof so please help me. If you need any further details then you can contact me on [protected] or [protected]@gmail.com

Sir I had purchased a Sony bravia lcd . after some time the tv started to reboot when we tried to switch off from remote. The problem was reported to the sales team where the purchase was made. But he straight away told he was helpless. Next took to the authorised service centre at hubli. He kept the tv for one week and returned . The tv worked fine for one week or so .The problem recovered . The serviceperson told me that there is problem with voltage board and to replace it will cost 6000.00 Ok now my question is the cost which i have already incurred (it is around 800.00 rupees) has to first refunds as the service obligation is not completed. The person who was heading the centrehas left .now we have a diff person heading . How long will this continue . The continuity is broken. The present person who is heading the centre is not approving the work done by his predecessor. This is what I am trying to explain. Next if this person leaves a new person will come and again the sufferer is the customer like us whete the company nor the service people do care. This is happened and happening. And nobody is speaking orgiving a thought to this aspect. Don't u understand that when there is a change of service persons the people or the customers should not suffer. Don't you people sitting in AC offices think about these things. Do you think for customers money is growing on trees. It is your responsible now to see what will be done about 1 the nonfullfilment of service obligation. 2 The amount taken in the name of service (service not fulfilled) The amount has to be returned. The tv has to be replaced with a new one. And fine imposed on the company for misleading about its products tall claim.

I brought a led from Usha Emporium hapur U. P. It had some problem with it's card. It was removed from ur service center on[protected].and after 11days they are not able to say when it will be changed. This thing is very regretful with the name of Sony India. So please let me know how much time it will take bcoz person here is very irresponsible

Dear Sir/Madam, 1. My Job sheet no-W[protected]. 2. My Job sheet no-W[protected]. I bought a Sony Z3 on 19th Nov 2014 in poorvika mobiles in phoenix market city velacherry, Chennai-42. Within one year (warranty period) I went to service nearly two to three times for the same problem. Till now I am facing the same problems are 1.) While opening a camera error stating that –camera will turn off temporarily cool down 2.) Over heating 3.) Because of that overheating my right side display also facing an issue. On 7th April 2015 I reported to sony authorized service center Chennai, abirami plaza, west tambaram -45. While enquiring the status of my mobile the intimated that, the mother board has some problem. After one week, while issuing the mobile they dint change the mother board. Then I bought the mobile from the service center it worked properly nearly six months. Again I am facing the same problem then I went to service center they asked to change the mother board and it will cost 15000rs now my warranty period also over how could I spend again 15000rs for same mobile?? Regarding this problem, I already sent the mail to [protected]@ap.sony.com on april 24, 2015 till now I dint got any response from your service head.

Hello We bought a sony lcd from jumbo store lucknow on[protected]. One fine day there was some problem with the appearance / display - it was pink, green, yellow which gets ok in an hour or so My wife registered a complaint at the local sony service center - at nishatganj lucknow on the number[protected] on dec 04th 2015 and registered a request for a visit by a technician. The lady attending the call said that she will raise a request and a technician would visit within 24 hours. The technician came on dec 06th, 2015. He walked in and just with the view of the lcd said that the front panel is defective and has to be replaced. On asking for the quotation for the replacement panel said that will call back after checking. I received a call today on dec 07, 2015 stating that the panel would cost 18000 approx. My question is that how can a panel have a problem within 3-3.5 years of purchase. On checking with the visiting technician also, he said that he has never seen such an issue in lcd within such a short span. Firstly, i should spend 50000 for its purchase than 18000 again after 3 years on its re[pair... What are the people in quality department of the company doing... This is what a brand like sony is delivering. Attached is the slip for the amt paid to the technician for his visit with the details of the problem and purchase receipt of the lcd. Would request you to please help in the subject matter if possible. We are a nuclear family and both of are working, we hardly get time to watch television thus the usage also is not much. Regards Prateek / kiran [protected] / [protected]

After my warranty period expiry of the lcd tv has started to reboot. The same was serviced with their auth service centre . But the problem started to reoccur within one week The service centre told that the part to be changed costs 6000. Now I want to complain through you that the sony service centres are not competent enough to solve consumers problem or they r taking advantage of the ignorance of our indian people . Please advice what steps to be taken to solve my rebooting problem of sony bravia