Sony India Complaints & Reviews

We complained for repair of our KDL 40" EX 520 TV at Sony Service Centre. We were told that screen is to be repaired. Since we had lost the purchase invoice, we were told that it is not under warranty. We handed over the TV set for repair on 16.11.2015 as per Service Job Sheet of Jolly Electronics World, Sr. No. 3816140 CCC ID 29015875. We were given an estimate of Rs.21, 000/- and they took an advance of Rs.5, 000/- and committed that the repaired set will be handed over to us in 2-3 days. the TV set was installed in the bed room of my parents who are retired senior citizens. Very sorry to state that even after 18 days today, repaired TV has not been handed over to us. Very much dis-satisfied by the approach of your customer care team. I hope an immediate action will be taken on the subject and warranty part will also be looked in our matter. We bought SONY assuming it to be a market leader hoping that we will not have any problem in the set but failure of its screen raises question mark on the quality standards about SONY products. Looking forward to your immediate response. Sanjay Hasija E 6D, Vatika Apartments, MIG Flats, Opp. Metal Forgings, Mayapuri, New Delhi-110064 Mobile : [protected]

I submitted my phone for repair on 26 October 2015, as it suddenly died completely. Job sheet number: W[protected], phone Xperia Z3. Service Center name: Ambe Electronics Address: Wave Mall, Sector 18 Noida, 201301 email: [protected]@gmail.com phone:[protected] The service center reps told me that the phone will be fixed and returned to me by 10 or a maximum of 15 days, it has been 30+ days now and they still keep telling me that a part(mother board) is still pending and that there is no E.T.A of when this will be resolved. I believe that is enough information for anyone's understanding that this issue was and is being handled very poorly. I have already tried registering a complaint with both the service center and Sony(on their site), but with no luck at all anywhere. At this point the company's apologies for the inconvenience that this has caused me, are pointless. Because if they were so concerned, then the phone should have been fixed on time in the first place. I request that my phone be completely fixed and returned to me at the earliest, no more fake promises and dates. I would also like Sony to give me an acceptable compensation(not monetary), regarding the inconvenience, mental harassment and loss of business that this incident has caused me and also a written apology from the company, focusing on their poor customer service skills.

From T.Vasantha(JOB NO.J5316081) W/O G.Thangaiyan 12 Vasantha mahal Nehru nagar west 1st street Ayyampettai -614201 Thanjavur, Tamil Nadu TO SONY INDIA CARE India Respected sir, I am very proud to say that I am one of the most prestigious customers of sony products for the past 20 years. I have the products of sony, like television, home theater, computer, cell phones etc., at my home. Only the sony products adorn...

Ony Xperia Z2 Job No W[protected] No service of handset yet, exact answer and whereabout not available after 40 days of advance payment to Kavya Enterprises, Pune. Phone Number [protected]

Above job no was given on 17 Oct 2015 by Kavya enterprises. It was told that we will get estimate by phone call. On 21 Oct 2015 I got a call to pay advance of 80% of estimation which was 15 k something. I asked for their bank account details but the details given were either wrong or there was some problem with their bank account, so could not make the payment online. I tried calling them again and again on the day but thier phone was continuously busy. Once or twice it was ringing but they did not pick up. 22 Oct 15 was holiday.

On 23 Oct I went to Kavya Enterprises and I was told that my work order has been closed. I asked the timeframe to close a work order, I was told 3-4 days. It was only 2nd working day or start of 3rd day when I reached to pay them on cash. I was referred to Manager who was not even looking at me, arrogant and showing attitude that he is too busy with his phone. When argued with the manager he said he will take action and continue with the same work order. I was told that within 20-25 days I will get the phone repaired.

I called up on 15-16 Nov but concerned person was not there and status of my phone was not known. I was promised a call back which never happened. Again I called up around 17-18 Nov (do not remember exact dates) then I was apologized by the lady and she promised me to give my phone by next Friday (i.e. 27 Nov 2015).

There was nothing from them. I tried many times after 27 Nov. Either their phone is busy or they do not pick up the call after giving ring for long time.

Luckily, on 1st Dec I could talk to a lady around 6 PM. She was again unable to give any information of the phone. She told that her boss (Sir) is not available in the office. I should call tomorrow. I asked to give a call as their phone is not accessible all the time and whenever I get through concerned person is not available. She should or concerned person should give a call. She was reluctant but later agreed to do so.

1st Dec itself I was frustrated and started searching/ looking for complaint ID of Sony on internet but saw there was a button to check service status. There I could see that my product has been delivered on 27 Nov 15. It was a great surprise to me.I wrote a mail and made call to customer care but "Product repair is under process" was only the answer even after mentioning all the details. I was told by customer care that according to their system, I had initially denied to get the repair done at estimation and later given phone for repair on 27 Nov 2015 which is totally wrong and a surprise for me. I have the receipt of payment of Rs 13000 dated 23 Oct 15. But there was no logical answer was given and only irrelevant answer was given by customer care guy.

Unfortunately till 11:30 today (2 Dec 15)I did not get any call from Kavya enterprises, so called them up and after a few tries and cross connections got through. Again same response that Sir is not there in office. It was height of negligence. I fired her and said her to call back. She promised to give me a call back by 12 PM today after confirming from her boss. I have not got any call as of now, It is 2:15 pm. I have no idea what to do. Want help from this forum.

Dear Sir, I have purchase a LED Sony TV Model No. KLV-22P402B on date[protected] with warranty of 1year from Ambe Traders, Station Road, Maihar, Satna district. The TV which I have purchased was having problem of Display screen showing white which had come in 10days of its purchase only regarding which I have consulted your service centre Satna and Jabalpur district(M.P.). They have repaired the T.V. and returned after 2 months time period and after their return it had worked for 4-5 Months correctly and again the same defect was showing and now when I moved to the Shop and service centre they have given no proper reply and during which the Warranty period also expired. Sir, the piece was defective from the very beginning and now I want proper response from your side for its replacement. Enclosing the Copy of Bills of Purchase, Warranty card and other details. Complaint by Mobile No. [protected] Service Request Id[protected] Please Sir now look into the matter urgently. For any queries or information please contact on [protected]

Our Sony Bravia 32" LED tv (serial no 2486115) started showing lines on the screen and when we complained about it at Vashi service center, they said the screen may have to be replaced. They promised to provide estimate but never got back until we called repeatedly. After that they took Rs 8, 000/- as advance on21/11/2015 but never replied back. After multiple calls now they are saying it is not in stock. It is disappointing that service center at Vashi rarely returns calls, takes advance for parts that they say is not in the stock and are now not providing the requisite service. The real problem with the center at Vashi is that they do not provide proper response, misguide and waste customer time. We purchased the TV due to strong brand value of Sony but never knew their star product Bravia series has such a short life and their service is so lazy.

Sony India — Bad tv display 1 Review Ra ranjans on Nov 28, 2015 Add a Comment Respond To Complaint I purchased an 32"sony lcd tv from pai international, but within 2 years the display was gone. Sony is not taking care about their products and when i asked service center they will give an irresponcible answer that it is an normal defect in all company lcd tv's and lcd tv's will lasts only about 2 to 3 years .To replace the display they took 1month time, but also they charged me 11, 000rs. my name vivekanandan the same problem i got you see down side we are purchased 3000 rs that is 34000 RS they are coolly saying you chance panel. Greetings from Sony India. We thank you for patronizing Sony Products. This is in reference to your email dated 25th, 27th, 28th November 2015 regarding your Sony BRAVIA television Model No: KDL-32W674A, Serial no: 2711327 purchased on[protected] from Malaysia. This is also in reference to the email dated 26th November 2015 from the undersigned in this regards. We understand your concern towards the service of your television. As per our earlier communication, the display panel needs to be replaced for satisfactory working of the set. As your product is not covered under Warranty, the repair estimate of Rs. 14905/- was informed to you by our Service Centre. *This Estimation is prepared solely on the preliminary investigation of the set. *The Spare Parts charged are on current prices and subject to change. We would once again like to request you to approve the estimate so that we can proceed for service. We regret that we are unable to comply with your request to consider this service free of cost. We solicit your kind understanding in this regards. Thanking you and assuring you best of our service support always. With Warm Regards, Sony India P. Ltd.

I want to register a compliant. I bought a SONY HARD DISK DRIVE 1TB for Rs 7, 200 and it is horrible. The product wasn't evengood for a whole month... I lost all my important data due to a manufacturing defect. This is not even the worst case.. Th product had a warranty of 1 year and so i went to a service center hoping to get my HD repaired, but instead they said that the model i've purchased was a failure model and so they replaced the whole set and again unfortunately they gave me the same model again and within three months that piece has gone wrong too... Just one question to the highly reputed SONY company, I[censored] guys know that a product is defective then why on earth would u sell that? And also the customer service was horribleeeeeee we had to go to the service center at least a hundred times and had to wait for what seemed like a decade before getting a decent answer for our queries, forget getting the time it took for the product to be replaced. Now i dunno what am gonna do, for the second time this product has failed and still there is no response from the customer service center. I am not saying that all SONY products are worse, but the customer service is horrible. I need an answer and a proper solution for how can i get my product repaired or replaced or at least just an answer.

My mobile phone not working, the display is blank and I gave for service they rectified the problem but after one day same problem arising.in the previous job sheet they mentioned that they changed the parts and updated with software, after one day my mobile phone is not working.I bought my mobile in September 2015, it is just three months from now that I bought the mobile.

My handset is replaced twice since mu purchase in sept 2015 and still there is autoshutdown issue. After shutdown phone will switch on only after one connects the power cable. My phone is with the service center (sai service vashi, navi mumbai)since one month now. New handsets are faulty. And since my purchase i m goin for repairs...sony has cheated me with this phone.need a refund.

I purchased an 32"sony lcd tv from pai international, but within 2 years the display was gone. Sony is not taking care about their products and when i asked service center they will give an irresponcible answer that it is an normal defect in all company lcd tv's and lcd tv's will lasts only about 2 to 3 years .To replace the display they took 1month time, but also they charged me 11, 000rs.

M/S Rajpath services at Bhubaneswar, Odisha is one of the worst service provider neither they have professional people nor spare parts.also there is no time frame when they will return your items. They have the tendency to extract illegal charges. Please beware all my Sony users.

Dear sir I bought sony led t.v 24' p412B for the date 26/01/2015, my t.v have not showed the display and registerd complaint on 9/11/2015 complaint register no 28817528, some of the technican came on 13/11/2015 checked, board to be replaced, it take three days, after long call they came on 20/11/2015 and changed the board but not checked the board properly without any T.v display and closed the complaint, and same day i enquired the customer care again the register the complaint complaint no is 29161230 date on 20/11/2015, without attended the complaint the closed the complaint number, again tried the sony consumer care they provide new complaint number on 29248570 on 25/11/2015, till date no one turned off . kindly advice how to move, i have warranty period upto january 2016. T.v name- Sony bravio Date of purchase 26/1/2015 model name klv-24p412b and serial no 8413150 My phone number -[protected]

I have brought Sony Bravia 46" LED 3D TV 3 yrs back. Since warranty is voided and i am facing a technical defect now, i have logged a complaint to sony India. With the complaint number Sony india committed 48hrs to fix defect with the charges linked with service, and i have agreed the same. Even after a week with multiple call from my end, I have not received the response. When i call they use to say, engineer is not available, engineer is sick, and some times they not use to attend the call. complaint ID:[protected]nd Nov 2015) Sony India Service center Sri Sai electronics, Raigadh. Phone :[protected]/ 0 [protected]

I have launched a complain regarding my LCD on toll-free no .They have given the request id29062734 &send their engineer to my home.engineer checked and finally told that 3500 to 4500 will be costing.After that we have paid the visit charges and handed over the LCD to service centre.After two days surprisingly they told over the phone that the cost will be around 8500.These service centre is doing the very important work of looting the costumer.I have not brought back my LCD from service centre now U want the justice.who has given the freedom to them for cheating with the customer.

I recently bought a Sony MDR earphones from amazon. It was functioning fine till a few days back. Then, I took my earphones to an authorized service center in Goa. They changed the shop location and were arrogant enough to leave it entirely to me to navigate to their new showroom. I somehow landed there and gave my earphones. At first they accepted it and told me this should be replaced. I was fine with that. They took the earphones inside for a few min, and came back after loosening the pin. I know for sure it(the pin) was perfectly fine when i gave it to them. At last they have REFUSED to take it because it's "PHYSICALLY damaged". And were arrogant enough to completely shut on me and not listen to any of my questions. They made that "physical damage" and then refuse to take it because of that.!! I tweeted about this to @sony_india twitter handle and there was no response. I write in the forum expecting some sort of reply from you before i could proceed further dealing with this legally!

Purchased a 7 stage water filter (Aqua grand+ RO+UV) on 14.09.2015 from Sonye Tek Marketing through the authorized dealer Mr. Ravi Kumar M, Sonye Aqua World, #751, 8th Main, Bhuvaneshwarinagar, Hesarghatta Road, T.Dasarahalli, Bangalore-560057. Mobile: [protected]; [protected]. He has promised that there is a free gift "Gas Geyser" along with the purchased filter as festival offer on occasion of Ganesha Chaturdasi. On 15th Sept'15 the filter was delivered without the assured free gift. After installation, we found that it was a defective piece. After informing so many times to Mr. Ravi, he has sent the service person, who also confirmed the same I.e its a defective piece. From that day onwards I am relentlessly following it up with Mr. Ravi Kumar but there is response from him. After few days he didn't attend my calls. Then went personally to the shop where I purchased it. He started giving false commitments that tomorrow I will replace it, after 2 days without fail I will deliver both items, like that. But now he is completely ignoring me. Please suggest what to do.

I purchased Sony WX80 camera on 19 Feb, 2015. It is under 2 years warranty.
just after few months use, its zoom button stopped working properly, it gets stuck in between while zooming in and out.

There is a black spot in LCD pannel while zooming. HDMI socket is not working. its not getting closed.

We gave the camera to Chaitanya Electronics(Sony Authorized service center ) in Chinchwad pune on 7 Nov, 2015. But till now there is no response from them. We called many times, but everytime the response from them is different. Sometimes they say it will take 1 more month, sometimes, they HDMI socket will be repaired but rest things not.

Till now, no proper response from them;

Pathetic service Chaitanya Electronics is providing.
They don't believe in customer service, they just believe in befool the customer.

Hello Sony Support,

Date of Incident: 14th Nov 2015 14:30 hrs
Client Number:[protected]/68888070

Regarding Replacement of my New Sony Xperia Z Ultra headset.

This is Vijendra Nagotkar from Mumbai and my mobile number is [protected]. Job No is W[protected]. Sony Ticket Number 1-[protected].
Due to issue on my Sony Xperia Z Ultra i had submitted my Phone to Sony Authorized Service center (HRR TELE Commotrade Pvt Ltd, Dadar, Mumbai) on 14th Nov 2015 at 2:30pm. And as per service center they were suppose to revert me on 16th Nov 2015 also as per them this mobile is out of stock and not repairable as this is packed.

On Committed date i haven't received call from your support center but i called them, and as per their new update they would require 1 weeks time to get update from Sony team as they are waiting for a offer from Sony team. I requested them to get the mobile asap because i am very much handicapped without my cell phone. Again on 18th i called Sony support Center as well as i chatted with Sony Support person and as per them i was suppose to receive call with update today i.e. on 18th Nov'2015. But still i haven received calls. Parallel i spoken with you toll free number but as per them it will take more 15-20 days time as suspected part is still not received.

As per update received on 21st Nov 2015 from Sony (HRR TELE Commotrade Pvt Ltd, Dadar, Mumbai) they are stating they will be providing me refurbished phone. I said them to repair my phone and give it to me or else provide me new handset or any offer as per company policy.

Sony Mobiles is just buying customers time and patience. I have used Apple and Samsung as well but such response i never heard from them.

I would request Customer complaint team to please look into this issue as early as possible. Thanks CC Team

Respectfully,
Vijendra Nagotkar
@ +91-[protected]

My laptop is under "On-site Warranty" period. There is no display on the Laptop. I had registered the complaint with the Sony Customer Care on Tel. No. [protected] on Monday, 16th Nov. 2015 vide complaint No.[protected]. They had told that within 48 hours the Engineer will visit. But nobody turned out. Then again I called on Thursday morning, i.e. 19th November 2015. That time they had given the Contact No.[protected] of the Service Centre M/s Club Electronics, South Extension, New Delhi. When I contacted them they told that by the evening the Engineer will visit us. Regret to inform you that even one week has been passed nobody respond to our complaint yet. I am unable to do my day to day activities for the past 1 week due to the non-functioning of my laptop.