Sony India Complaints & Reviews

3 years back we brought Sony bravia 32 inches within 1 year panel replaced because of panel problem and again just after warranty again the same panel problem with tv we are totally dissatisfied with Sony company it's their service to replace it

I purchased this phone 6 months back. Within this duration screen teared out automatically two times even after the repair from the service center bangalore. Now i recently moved to hyderabad and again i went to service center for repair of that screen issue . I issue got repaired but when i collected the handset the mobile is not detecting the sim and memory card and then i again have to submit the handset for repair.

I donno how this company is repairing the handsets. It is one of the worst service ever. I need replacement for the handset.

My JOB id is W[protected]. Please help me with this issue.

From the day (20th July-2015) I bought Sony Xperia C4 has been heating up after using it for more than 10 min on call and whenever I browse it heats in less than 10 min. At that time shopkeeper told me that we are down loading lot many apps so it is working very fast and that is why it is catching up temperature. In normal use it will not heat up.
Electronic thermometer was reading 43 deg Celsius after 10 min o[censored]se. I'm afraid that it may blast sometime and injure me. I had been to service center three times before and all the time they claimed that they did something now it should be OK. But status is same. This time on 2nd Nov-2015 I left my phone in service center (job sheet attached) and asked them call me when it is fixed. Till date there is no response from the service center.
This the responsibility of Sony company to provide safe device to the customer and since I am using this phone I start to have skin problem also.
I humble request the company to fix the phone for its heating problem or provide proper compensation for same. I am expecting response in coming 7 days from now otherwise I will be forced to launch my complaint in consumer forum for justice.

I purchased sony xperia z3 on 7 july 2015 from flipkart.com .I purchased it mainly due to its waterproof capabilities. I so one day i wanted to test its underwater camera so i dipped it in normal tap water inside a bucket (i checked the side covers 100 times...literally). it worked just fine. but a day later i saw water droplets forming in back and front camera (but the phone and camera worked just fine) so i went to sony centre vashi to repair it and they said that it was not under warranty as it is water damaged and they would have to send it to head office and it would take 7 days just to tell me the cost of repair. After 7 days they told me they would have to change camera for 3000 rupees so i said i dont want my camera to be changed so they took 115 rupees (as transport costs) and gave it back. but the fog was gone. After a month i tested it again in normal water (just poured some running water on it.. Did not even dip it) and again i checked the flaps 10 time before doing it. after few hours i saw fog again and the phone was not starting. First i thought it didnt have charge so i charged it for half hour. (while charging the notification light was constantly blinking red). and then when i tried to start it only sony logo would appear but then it would go black again. after a few tries it started i backed up my contacts and as soon as i removed it from charging port i turned black again and after that i tried every thing to turn it on for 3-4 days but only sony logo would appear and it would go black. then i checked the side flaps and found out that the usb side flap was a little bit damaged (and before you could tell me that its my fault) i want to tell u that i have a magnetic charger for sony xperia z3 and i have only opened that flap 2 times (first time to charge before i bought my magnetic charger and second time to connect it to my laptop) So i recently took it to sony centre at panvel and they said the same thing that it was not under warranty an it is water damaged and they would have to send it to sony head office and they would tell me the repairing cost after 7 days. Today i got a call from the service centre that the phone's motherboard was dead and it would cost me 13250 rupees to repair it. I want answers from sony. This is what u call as a waterproof phone? it was a manufacturing defect that the flap was damaged and water might have entered through it. now i would have to pay 13000 rupees for a small manufacturing defect? (actually soo small that someone would hardly notice). i want my money back. i want a free repair for my phone or a replaced handset.

Sony mobile sold a defective mobile sony xperia M 5. Within a week time the phone was not repairable evenby their engineers at service centre. Now they are speaking that phone will be returned after 25 days. I am not satisfied with their product and service. I seek immediate replacement or refund. Hom dutt M. No. [protected] E mail [protected]@yahoo.co.in

I had purchased Sony LCD (KLV-32EX300IN5) for a consideration of Rs 32900/ against Invoice No. AU38505 dated 07/06/2010 from G.V.Puntambekar & Sons Pvt. Ltd., Aundh, Pune - 411007, Maharashtra.

Recently, In Oct-2015; There were some white marks and Internal scratches started appearing inside TV screen. I brought my TV to Telecare, Kothrud - Sony Authorized Service Centre (Service Job Id: J52634228 Dated:[protected] for repair.

They kept TV for 10-12 days and after multiple followups with them; finally I got a response that Sony has stopped making LCD panels for mentioned model and TV cannot be repaired.

While having a conversation with Sony Call Center; call center executing informed me that Sony has a company policy that Sony will provide other alternative (Discount on a new Sony product) if the product is not repairable and I will need to submit the copy of Purchase Invoice to their Service Centre.

I emailed copy of Purchase Invoice to [protected]@telecarepune.in on 4th Nov, 2015; however I have not received any satisfactorily response from Service Center and/or from Sony.

Mehul Shah
Pune, Maharashtra
(M) [protected]

Brought a sony TV (KLV-24P412C) on 14 November 2015 from B E A, coimbatore. Receipt no. RV/CBE/21086. I received a message from sony service centre informing me that the wall mounting of the product will be done very soon. no one turned up till today and now they are saying that the service personal will be available only after 10 days. As i have paid full amount for the product i want the product to be installed immediately

I purchased sony 32inch bravia bx300 tv in 2010 november and tv display become started damaging 2013 and 2014 completely damaged and i register complaint and from service center they told me this tv will change and give new one but when they return tv after they changed display only and i paid rs.675/- on 25.09.2015 and now again from september i noticed that tv display having little problem, and in october almost 90% display damaged and i went to service center and they told me it had expired on 25.09.2015 then i request a complaint on sony india they send one technician and they told me display need to change and that will cost 11000/- i told no need to change now, and i paid service charge rs. 200/-for technician. So please take need full action for this. Thanks

I have purchased a Sony Mobile Phone C4 E5363 for Rs. 23750 from QRS Retail Lmited, Thiruvananthapuram, Kerala. From the date of purchase the phone has becoming overheated when used. Moreover if we use net, the battery get discharged very soon. The battery storage valid less than a day. I have given three times to the Sony Service Centre, Pattom Trivandrum. All times they say that it is working properly. But till now the problem is not rectified. Kindly do the needful My name is HARI BABU My Contact Phone number is [protected]

I bought a new Android 800C smart TV on 10th November 2015 and got delivery on 12th november. I was told the TV will be installed by 14th november 2015 but till date there is no communication at all neither from the dealer Kohinoor electronics nor from the company Sony India. TV is lying idle and I am not able to enjoy it.

I purchased sony xperia sp its cost 21k when i am purchasing, but its camera is not good like sony ericson, and also they are not giving any official android updates its too bad(last update jelly bean)... Later i purchased micromax its cost 10k they given lollypo latest updates and i m too satisfied with micromax then my sony xperia sp... Guys i will suggest u to dont buy sony mobiles its cost level high and nothing is inside i mean performance...

I have given DVD Player to VIGNESHWAR SERVICES Banglore koramangal. I had submitted the set on 4th nov 2015 and they informed that they will inform me about the Issue with in 2 days, 13 days over even though i didnt get a call from them. i called them thrice, every one saying that they will get back but no result, on the fourth time they are saying they even didn't look into it.

To, The Service Manager, Sony India Pvt. Ltd I Manoj Singh Purchased the Sony Led 32R402A Serial Number 5491989 from Moradabad on dated 14/04/2014, But in the month Feb-2015 Led goes in the state of NO POWER, After some month later Sep-2015 Led again goes in the state of NO POWER. Please made replacement of my B.G Board free of cost because this Led has a manufacturing defect and we face the same problem of NO POWER. I am not satisfy by the quality of the Sony because the same problem is happen again and again, So please provide support from sony end. If don't support Sony team then i will complant in consumer court.

Please lend me ur presence for a while. Hi sir, i am a great fan of sony products, i'm using many sony product... but now i am unsatisfied with its quality. I have a Sony led tv 32 inch tv. i used it only nearly 2 years. now its display has some problems. i had given it to a nearby sonu service centre. they told me that its a "panel complaint" and it cost Rs.18, 000 for the repair. I used my tv only for 2 years. Sony is an international company and it keeps its name. but in this case i am really unsatisfied. As a great fan and a customer of sony products pls give some discounts or somthing.

Sir, good evening. Ref: Sony service centre Job No: J 52291278 kdl-32 Ex 550/3271643/02/01/2013. This is Mohanan Parakkadan. Now a day's My TV (SONY BRAVIA – 32 EX 550) is not working properly. Pictures are like ghost images. Service centre advised me to replace the display Panel and they approached for the same for you for a discounted rate from huge service/ material cost. But unfortunately you rejected. It has been understood from the service centre that it is need approximately Rs 15000 for the repairing/replacing the display panel. Really it is huge amount for me and it is very hard to afford that much money right now. So pls consider my request and provide the materials in a marginal/discounted cost or free of cost if practically possible. I and my entire family shall ever grateful to you for this act of kindness. mail id: [protected]@yahoo.com mobile number_ [protected]. Thanks, M Parakkadan,

Sir: I had purchased the sony digital home thetre 5. 1 from reliance digital Jalandhar for Rs 18000/- on 9/11/2015 with a request to install the system same day...I was promised by the reliance people that it wud be installed same day...However to my surprise it is yet to be installed...I have called local service center...they assure every day for installation but fail to do so...This is harassing a customer...they hav spoiled my festival for no faults of mine...what shd i do so that these people shd be more acountable to customer

Dear Sir/Madam, I am John David and I have purchased Sony LED TV 43" with Android support from Bajaj Electronics, A.S Rao nagar. We have received the complete box packed and sealed delivered to my home address. Since then we havent touched that box and only sony installation person had opened the box in front of me and found that there is no wall mountable brackets available. Regarding this on the spot i enquired the service person about the bracket but he told that it should be in the box and as it is not available i would take up a complaint and forward it to sony. From that day i ve been following them up but sony is saying it with showroom guy and told us to contact them for solution. I contacted showroom guys and they are blaming sony. sony and Bajaj electronics are blaming each other for not providing Wall mountable brackets but my issue is not solved. I request you to resolve my issue by contacting these two partners and let me have my Wall mountable brackets back which i consider as my right. My Details are : Purchased by : Mr. John David M, [protected] Purchased date: 10/10/2015 Purchased place: bajaj electronics, A.S.Raonagar,[protected] / 40157352 installation date: 12/10/2015 Invoice number: ASR/15/10872 TV Model Number: KDL-43W800C TV serial number : 8517700

Sir,
My name is saurav.i had purchase sony sbh 50 stereo bluetooth earphone on 5/9/14.
After few months it stop working properly (charging problem, sound breaks in earphone) .
I submitted my sbh 50 earphone on 11/8/2015 at GLOBAL SERVICES OF INDIA, SONY AUTHORIZED SERVICE CENTRE, KANYAPATHSALA ROAD, GAYA-823001 for its replacement.
But but sony service centre is not solving my problem for 3 monts and not giving me my bluetooth earphone for 3 monts.
I am feeling helpless and i m thinking that my money is wasted on sony bad service.

To whom so ever it may concern, This is to inform you that i bought a sony television on 12/11/2015 from a retailer 'electronic paradise' based in Janakpuri, New Delhi .. However they were good at their end they got it delivered to us within an hour and we were informed that the installation will be done maximum by the next day i.e. 13/11/2015 ... On 12th it was vishkarma day i think so it was quite understood ... However on 13th i called the 1800 number for you guys .. A guy picked the call i talked to him about the installation which was pending .. Now this guy being very rude said that installation gets done by a third party so u dont have to call us about this .. I waited .. Didnt hear from anyone ... 13th passed away .. I called on 14/11/2015 where i was told a company named BR electronics have been assigned to install the television ... Whose number is always busy... Den i called sony's 1800 number in evening . This guy named Jitender i suppose told me that he is the floor supervisor due to festive season they were unable to install the television it will be done before 12pm of 15/11/2015 ... I am writing this message to u at 12 30 pm of 15/11/2015 as i haven't heard from anyone till now .. If this is the quality of services that sony provides .. I am really sorry but i will not recommend anyone to buy any sony product .. However I will like to take this thing to higher level.. This message is in regards to service request id 28918762 ... If you guys cant get your product installed .. Which was supposed to be a free installation kindly get ur product out of my place and get my money refunded as soon as possible.. Thanking you, Disappointed customer

I had purchased SONY Experia C3 from EBAY on[protected]. But the camera of the phone is not working properly. The images appear blurr and are not clear at all. The model number of my phone is D2502.. Processor info-Qualcomm MSM8926 Kernel version-3.4.0+