Sony India Complaints & Reviews

I have purchased this sony xperia device in august and in the same month i need to replace my handset coz it has some issue but when they give me new handset then it's even worse i submit of coz of some issue n they gave after half of a montn n just after they return on the 8th day it got some issue again. Now they said that company closed replacement.

I have purchased Sony Xperia M 2 dual mobile phone and it is does not work properly. I have many time complaint in Sony care but they always said only one line that " Please take the phone at Sony care and your problem being solved " But evey time I have another problem. So I was very forested to this phone. I am purchase this phone about April In 4-5 month I am go to the Sony care is about 4-5 time so plz help me any how.

I have purchased new sony bravia led, two days back, but still service advisor has not attended to install the LED. such a disappointing thing... really it is the worst thing regarding sony. hope so in future i will think a lot for sony electronic appliance..

Hi I am from Nagercoil I brought a LED TV from George Enterprises (Marthandam) on 12/03/2015, has a warranty period of one year. My TV stopped working on june 2015 ie it worked only for 3 months, I have been complaining about the same for more than 3 months to the shop but getting no response, how a bad customer service from such a big brand, called the customer care and they are repeatedly telling complaint has been forwarded. But not even a single response i got. ([protected])

I submitted my cell in authorised service centre for an upgrade but the upgrade lollipop 5.1.1 got worst quality of camera quality and i complaint it further but company is not able to solve the issue and i am totally dissatisfied with this phone, Camera quality was good in kit kat version. My job sheet no was w[protected]

Hello, I submitted my phone on 22nd of September 2015 and was given a Job No. : W[protected]. My phone is Sony Xperia Z a water resistant phone. Due to my handset being water resistant I had to give the phone to an authorized Sony service centre for a very simple problem of replacing battery. I was told by the agent who took the handover of my phone that it will take 7 days for us to check the entire handset for any additional problem. She also informed that I will get an estimate at the end of 7 days and I will have to pay that amount upright and post that the work will start. I mean that is insane why should I pay before the handset is serviced. As mentioned earlier I got a call from the PC support centre situated on Bund Garden Rd. Ashoka Mall on the 08th Day and they gave me an estimation of Rs. 1888/- on top of the 300/- charges which they took for sending my handset by courier to chennai. I arrived at the center and found out that they had not taken one more request of changing a flap which protects from water getting inside. They said that pay 300/- more and if any left over amount they will refund me. This happened on 30th of September 2015. I asked for the TAT to which I was informed that I will get a message from Sony in next 7 days and then I can come to collect the handset. That is the day and today is the day who ever I call in Sony says that they are not able to find the parts. How is that possible when I am able to buy the same battery from eBay at a much lower cost that quoted by Sony. I am a pure Sony fan and have used Sony products in electronics right from my TV, Phone, Music System etc. I know that the after sales is slow of Sony but now it is almost one month and they don't have parts. My question is why was I charged for the parts which is not even available. If I am charged I should get my service. I work in an IT company and smart phone makes my life a lot easy. Now I am smart phone less from last one month. No one is listening neither they are giving me the head office no. I even tried the customer care of Sony the executive there are arrogant and dint even take my complaint. I have been tossed like a football and I need a definite answer. If I can buy the same part on eBay how can the manufacturer of this handset does not have the parts. Regards, Adil Shaikh [protected]

I have taken a Sony 32 inch LED TV from the Authorised Sony Centre in Vizag on 18th Sept, 15. From 13th Oct my TV is not working and I have raised the same issue with the relevant authorities and have a compliant no. assigned to me as service request no.28108292, assigned to SS Technologies, Visakhapatnam. The service person has come and taken some photographs of the same and from there on there is not response from them. I have been calling up repeatedly if they lift the phone they are only informing that it would be repaired today. I am aghast by the service of so called SONY brand. I want my TV to be functional at the earliest possible time.

I Have submitted my mobile Xperia Z1 at SS Electronics, Hyderabad for a damage repair on Sep 7, 2015, SR: W[protected]. However the mobile isnt yet serviced due to unavailability of spares, as Informed by Service Center. Even after escalating the same to SONY india, there is no response and solution provided. Because of the delay, i have lost insurance claim from APPSDAILY which resulted in loss of Rs. 10300.00 along with the discomfort o[censored]nable to use my own mobile phone.

I purchased Sony BRAVIA TV by February 2013 for Rs.40, 000/- from SONY Center (Sri A.N & Grand Son) at Avinashi Road, Coimbatore. (No. SI/7389. 17/Feb/2015) By September 2015, the TV started to display in pink colour. When a complaint was made, the service person from K.G Electronics, Sony Authorised Service Centre, conveyed that the "LCD Panel Defect. LCD Panel to be Replaced". I am very much disappointed to note that SONY is resorting to manufacturing of such defective sets in which the display goes of with 2+ years of purchase. Such a bad quality manufacture adversely affects the reputation of SONY. I hope SONY to be sensitive enough in replacing/repairing the set without charging any amount from the customer. In this connection your kind attention is invited to the low standard of manufacture of Volkswagon car is invited.

I bought SONY EXPERIA C5 on 13thoct, 2015 evening. On 24th oct evn after charging for more than 5hrs battery wasnt full. Only 72% battry and tht too drained to 33% in 15 mins. Phone hangs while typg msg. Doesnt glides smoothly. Went to Service cntre on 15th oct, 2015 at vile parle, kept my phone for 4hrs and said all is fine and updated software n returned my phone. While checkg my phone it again prompted update software. Shwed them and they again took itbfor 15 mins. Aftrr returng home I am facing same prob. Phone hangs and again promptg update software. Service centre says donnot update software in wifi or mobile data. Use only computer. Shopowner says not my prob. MOBILE WORLD in Prime Mall, irla, vile parle west, mumbai is cheat, fraud and irresponsible seller.

I purchased SONY BRAVIA KDL-43W800C from Maheshwari Sales Jabalpur on 4/10/2015 sno 4514841.

Dealer has not given Offer 10000mAH Sony Power Bank CP-V10A worth Rs.3, 490/- absolutely FREE* on purchase. advertised on www.sony.co.in.


Arjun Prasad
JABALPUR

My Hemalata Makwana, Mobile no. [protected] I bought sony experia c3 last year November 2014. This is not completed one year. My hang last six month but i didn't have time for repair, Yesterday i was gone sony center in CTM. But that person not reply proper ans. I was highly disappoint for sony service. My phone was in one year validity period.

I had purchased my Xperia Z2 D6502 on 1st May 2015. ( IMEI - [protected] ) Since then I am having lot of issues evry month. 1) Job No - W[protected]Heating issue, Gap in metal frame) date - 18 May 15 2) Job No - W[protected]liquid damage inspite of taking care and within specified limits) which was repaired under warranty. Date - 30 May 2015 ( Swaped IMEI - [protected]) 3) Job No - W[protected] USB cap issue) Dated - 27 June 2015 4) Job No - W[protected] Bottom speaker not working) Dated - 16 July 2015 5) Job No - W[protected] USB cap issue) Dated - 29 July 2015 6) Received a replacement on 6 August 2015 ( IMEI - [protected]) 7) Job No - W[protected] USB cap issue) Dated - 28 Sept 2015 8) Job No - W[protected] Phone dead automatically inspite having sufficient charge the night before) Dated 6th Oct 2015 (Swaped IMEI - [protected]) 9) Job No - W[protected] Memory card lock issue) Dated 14 Oct 2015 I am not satisfied with your product as you can see above the problems i have faced. SO I HEREBY REQUEST SONY TO PLZ REFUND MY MONEY AS SOON AS POSSIBLE. Service Centre : SG Infotech Vasai Road (w)

This is regert to inform you that I brought Sony C4 mobile on 12th october 2015 on bajaj electronics tolichowki in Hyderabad i started using mobile there is heating up issues next day 13 th oct again i went to your show room sales man said there is software issues they updated the soft ware still issues not resolved again i went on 14 th oct i hand over the hand set to your show room mobile division manager i need replacement immediately pl help.

We purchased a Sony LED TV 40" on 27th October, 2013 from one of the Reliance Digital stores at Navi Mumbai. In the last week of September, 2015 it developed a snag and the company's service engineer after checking (complaint ID[protected] told that TV Panel has gone bust. It will take around Rs.20000/- to repair the same. It is surprising that a part of product which cost around 40% of the cost of the product develops a fault in less than 2 years of purchase. The dealer has refused to take up with the manufacturer and authorised service centre at vashi has told that they are taking up with the company. It is really pathetic that the company does not have a comprehensive warranty policy for critical part, which as per complaints on the site is a regular phenomena.

Since 14/10/15, my sony xperia tipo (single sim) is not swithching on. I tried connecting it to computer.charging.and even changing battery but it is not working. please give me some factors to open my mobile phone safely with all apps in it. please respond .

I have purchased a Sony 25000 mAh power bank +2 branded jeans through on shopping from Whaaky.com(contact no.[protected], queries mail:[protected]@whaaky.com).My order no.is S80960863.The power bank is manfactured by Sony Electronice Cop.Ltd.C.P.O Box 2775, Seoul, Corea.Imported and marketed by Sony India Electronics Pvt Ltd.Suites No.101-102&103, 1st floor, Corporate Suites, plot No.-9, Isola DistrictCentre New Delhi -110025, (India).The power bank is duplicate because the battery inside is very small and there is a iron bar to increase weight.l had faith on online shopping .please take necessary steps that I can get the orginal one.

From three days, I have given my cell for repair in software part but their having only explain "Technician are not available, pls come tomorrow". My job no.W[protected], 12/10/2015 at Shreejal Services, Plot No: 203/2901 unit, 34, Sriram Nagar, Near FM Complex, Badambadi, Cuttack -753012, Orissa. Ph[protected], 6511938

Please do the needful steps, My Cell is very important for me. Now I am in trouble. Pls help us. I am a very small Customer for your company, I have purchased before six months but from three months we are getting problems as Hang, Keypad not working properly than memoryful where as no extra file in this mobile. Please help me to serve fast.

Thanking You

Biswarup

I have purchased a sony 25000 mAh power bank and 2 branded from whaaky.com.My order no.is S80960863 .The power bank is not working well.It charges only 20% of my samsung galaxy mobile.Inside the power bank there has a very small battery and a piece of iron rod forpurpose to increase weight.It is a duplicate one .The pants are also very bad in quality.Please take necessary steps.

Sir, i had purchased Rs 6100/- Sony Mobile Xperia C1504 model no.and IME No. [protected] single sim from Saharanpur.I have givenmy mobile to service centre tirupati Enterprises Sony service centre 45, Vivek Vihar near Nanital bank Haridwar Uttarakhand.this service sentre have Change mobile battery, Speaker, body back cover without problem but problem is mic.