Sony India Complaints & Reviews

Sir, i just purchased a xperia m5 phone from pune.the phone got wet in rain and got liquid damaged, but the phone is said to be waterproof, when given to service center they say that the litmus is wet but however not giving propre resons for its damage ...if the phone is said to be waterproof then i dont understand how this can happen .and the water proofing test is taking a long time...this is just not expected from the company ...i have bee buying sony products fron quite a long time and this kind of reaction is just not accepted...

I bought a TV in 2008 - S32 LCD TV. Have maintained it since then and have a limited usage. A week back noticed crinkles on the screen. Lodged complaint with Sony - Req ID 27912663. A representative examined and to my surprise suggested change in the whole panel. Reason provided was it happens with technical products. Not a valid enough reason for me to spend another 15k for replacement of the whole panel. If this was the scenario the company should have informed me at the time of purchase. Even after using the TV with utmost care I have to face this unnecessary hassle. Had it been a damage due to my negligence I would have been ready to bear the cost. Though this is an unacceptable and unjustified reason - 'it happens' . Can some one please look into this and get the TV repaired?

I bought Sony mobile phone Model No. E2363 (M4 Aqua) in the month of June’15 and since then it forth time that I have submitted phone to Sony service centre and they have replaced once but still facing many problems. This time I have requested to please refund my money as the phone is not working but they are not ready. Could you please help

Dear Sony Team, I have purchased a Sony Xperia Z Ultra Model bearing IMEI No.[protected] dated 29/06/2015 .The phone worked fine unless I observed a defect on the screen. One a fine day I observed the screen shattered from inside without any mishandling, shock etc. The touch stopped working and to my surprise there were fine crack lines on the screen from inside. There was not a single break or damage on the screen but from inside it seemed to be damaged. I request you to kindly take this issue and replace my screen under warranty. I am residing at Nizamabad and Hyderabad would be the nearest service centre. Further I have observed that a lot of other people are also facing the same issue, if this problem is persistent and related to manufacturing defect I urge you to take the issue seriously with your higher authorities and provide some permanent solution for this. This issue has created a lot of problems for me and I want a quick resolution and not just a pre drafted mail suggesting to visit nearest service centre. KAUSAR SHAHNAWAZ Assistant Manager - SBH M.N. [protected]

We have brought sony tv 2 years ago and the panel has been collapsed without our intervention now sony people are saying that you have exceeded the date of warranty in addition to that they are saying that "1" in "1000" tv' will get effected in thus way !!! q.1: my first qustion whether sony is a local brand or international brannd(in my view it is not elgible for even local brand because of the circumstances what i have seen) q.2:why i should be that "1" in "1000" since i have also paid the money what others i have payed then why i should get that type of problems

Dear Sir / MaM I try to mail you since how many days i want direct any corporate email because your customer support will not able to help me in that case i just submit my xperia z on 23rd sep 2015 on the sony service centre in janakpuri they told me, they wanna repair a screen and insert a new display and told me the chargers will be blah blah but they also told me they will take only 7 days but right nw its 10/6/2015 now and still no response from your customer service and no response from the service centre once i called to your customer care they will directly said me calL on this day call on this day or next day since last few days they are not giving me any response that when i will get mt phone back if you not wanna fixed it let me know that the poor service which i get from your computer your service centre people dont have the manners how to talk with the customers they are very rude can you imagine once i submit the cell without checking anything they directly said me it will charge u this amount 10k ner approx to fix the phone and i agree on that but now u r not giving my phone back CAN YOU PLEASE FUT A CASE ON THIS CASE AGAINST THE SONY COMPANY CONTACT ME IF YOU WANNA TALK ASAP - EMAIL- [protected]@gmail.com Name - bharat

Hi, I have submitted my sony xperia z ultra ( black) for replacement after it screen got damaged. I was told that i will receive the new unit in around a month. However It has been 2 months now and i have not received it yet. I had received few offers from you around a month to receive sony Z1 or sony xperia zultra in white otherwise. But i had turned down the offer since i was not interested in the same. I had received a call from you on last to last Friday that my unit ( xperia z ultra black ) has arrived and will be available in 2-3 days but i have not received any calls as yet. Hence Please let me know the status now and please provide me the unit ASAP as it has been 2 months already and i demand only in colour black, which is why i have waited for around 2 months now. Following are the details: ticket id :[protected] job no : w[protected] my mobile no : [protected] date of submission of damaged unit at your service centre : 26th July 2015

Dear Sir, I would like to bring two issues for your notice and needful action regarding service provided at"krish electronics" sony service centre mumbai centre: 1. I have submitted my laptop at centre for mother board replacement, same replaced with 3 months warranty, I collected the laptop and used for three days, it come to my notice that it's wireless switch not working &so many scratches, dents are there and cover of charging point and body has also damaged, I approached the service centre to sort out the issue, they kept the device for around 1 month and still the issue is unresolved. 2. In case of my second laptop, during service the centre handled the device so carelessly that it caused scratches and dents again on it's surface even they didn't provide me any job sheet from their side. I request you to help me out and resolve the issues.

Order no s 80904633 sep 2015 courier dotzot cour no[protected] dated 03 09 2015 . Paid rs 499. Till date not received the product. E mail id [protected]@gmail.com mobile [protected] address 9b vaidyar street kancheepuram. (Near ekambranathar temple) 631502. Pl do the need ful l .

I bought Sony mobile phone Model No. E2363 (M4 Aqua) in the month of June’15 and since then it forth time that I have submitted phone to Sony service centre and they have replaced once but still facing many problems. This time I have requested to please refund my money as the phone is not working but they are not ready. Could you please help

Hello, i have sony handset and found problem of network. Service center repaired 4 times but not solved. Now they neither replacing my handset nor repaired. And ask me for diposite money for higher value handset of sony replaced with my phone.
Model: xperia e c1504
Imei: [protected]
Serivece center: sunrise electronic ahmedabad[protected]

I bought Sony xperia M4 aqua dual on 31-Aug and within 10 days the microphone stopped working. Like every other customer, I spoke to the customer service. They gave me a service ID number and directed me to the nearest service centre (at No. 106 & 107, Shree Platinum Mall, First Floor, Near Vallabha Bag Cross Lane, Jawahar Road, Ghatkopar East, Mumbai, Maharashtra 400077). Once I reached the service centre I was horrified to see the state. There were customers waiting for hours for the people to assist them in a small stuffy room without AC & ventilation. The guy at the front desk looked clueless, had no freaking idea on how long will it take and the manager of the centre (Arpit) was a sitting duck. They asked me to submit my phone and wait at the centre. They wouldn't let me leave the service centre and also wouldn't tell me how long will it take. According to them it could take anything from 40 mins to 1-2 hours. And after waiting also they wouldn't know if my issue will be resolved in God knows-how many days. They kept saying this is the process. In this age of information they had an obsolete process and pathetic service. I had my 1 year old child with me and I kept requesting them for assistance. They couldn't even give me a contact no. where I could check and reach out to them. It is by far the most horrible, obnoxious and appalling service by SONY. I request all the people to check the service available before buying any SONY product. Please learn from my experience. I have vowed not to EVER BUY ANY SONY PRODUCT. Only one word for SONY services - 'PATHETIC'.

I have given my sony xperia z for repair at sai system, nagpur on 20.08.2015. Job no. W[protected]. I was told that it will be repaired within 20 days. On[protected] i received sms about estimate. Then i had a call with sai system on which they confirmed & told me that within a week i will get my mobile. I have complained help desk so many times on your phone & mail but they have not taken any action.

I had bought a Sony Bravia TV (KLV-32R412B) on 7-July-2014 for Rs 30, 000. Its hardly 1 year and 2 months now. The TV has just stopped working for the last 30 days. On calling the service engineer he is saying that the motherboard needs to be replaced. He has already charged us Rs 170 for the visit and given us an estimate of Rs 5, 800 I am surprised to see the quality of a Sony product. The life is just 1 year. My faith in Sony has just shaken, and now my thinking too has changed. I think I should have brought a cheaper TV and of a some other lower brand. I am really surprised by a Sony product quality and its services. And this is not the first time, actually the second time when Sony TV has failed to meet customer expectation and has stopped working in a span of year or year and a half.

We purchased a Sony LED TV 40" on 27th October, 2013 from one of the Reliance Digital stores at Navi Mumbai. In the last week of September, 2015 it developed a snag and the company's service engineer after checking told that TV Panel has gone bust. It will take around Rs.20000/- to repair the same. It is surprising that a part of product which cost around 40% of the cost of the product develops a fault in less than 2 years of purchase. The dealer has refused to take up with the manufacturer and authorised service centre at vashi has told that they are taking up with the company. It is really pathetic that the company does not have a comprehensive warranty policy for critical part, which as per complaints on the site is a regular phenomena.

I bought a sony m4aqua handset in rs. 20, 000/- a month back. But the power backup is very bad. It consumes battery 10-12% in a hour without any use (in standby mode). No processing in back end, no internet use. After making huge investment on this handset i am tired. I need to recharge 2-3 times in a day. If i utilise internet it consumes battery 5% in 5 min. Use less phone after investing 20, 000 not a small amount. Kindly take your handset back and refund my amount to purchase some good handset.

Sony power bank 25000 mah. This product is fake.. This is not working properly... Its work only within 15 mints then. It is automtcly switch off. Or dead i. Am not satisfy of this product so plz help me. My contact number is [protected] pin code is 143531.this site is totely fake

There was a message on my screen asking me to connect my PS4 to a USB device to download system software 2.55 or later.but after trying i could not start it. so i approaches the authorised SONY service centers in andheri west and also in malad east. Both the places ..without even trying, i was bluntly told that there is hardware issue and it cannot be resolved. And that I should submit my playstation to them with all the accessories and buy a new one from them. Now it is not a joke to buy a new Ps4..so again in the house i tried and finally was able to resolve the problem myself and my PS4 stated again though i lost all the saved data. From this shameful experience at SONY ..I learnt that there is an internal racket going on telling customers their product cannot be repaired and that too buy a new one from them..and later they repair and sell it as second hand. It was a very shocking experience ...just not expected atleast at SONY to fool customers in such a way. i went to Krish Electronics, 90/676, ajinkya chs, MHB colony, near reliance energy office, we highway, dindoshi nagar malad east, mumbai 400097. tele no[protected] Sony Srevice center, abhishek building, near renault car showroom, nr infinity mall, andheri west.

Hello! I am Ali Khan from Godrej.Beware of sony products!My life’s biggest mistake when I purchased Sony Xperia Z1 on 16/08/2015 from Sangi Mobile Care, Narnol & had a pretty experience.However, the joy of the new phone was short lived.With in few days from purchase & while being warranty period the phone started developing anamolies like hanging & camera problem.Hence the handset was submitted at your company service centre Sai Electronics for necessary repairs on 20/08/2015.Your service executive update my phone & return back.We went to your service centre many times.They always update my phone but the problem remains same.Atlast, they submit my phone for 21days.Now, I want replacement.The entire episode has left me in a bitter taste With great hope & hearing about a healthy reputation of your brand name.I had availed the services but to my utter disappoint.I have faced the worst.The most effective thing which was undesirable was your misbehaving attitude towards customers. Now I’m fed up & losing all hopes alikhan.[protected]@gmail.com [protected]

I have lodged a complaint regarding Sony TV panel on 2nd sep 2015. The complaint registration Id is 27359197. The service centre allotted was S S Technologies, Visakhapatnam. They were telling that they cannot do anythng after giving the order for panel.There is no response from the service centre.