Sony India Complaints & Reviews

I bought a SONY XPERIA M4 Aqua in the end of June 2015, middle of August, it started to switch off automatically and was getting over heated as if its just going to burst...I went to the service center and was told ill receive in 7 days its been 2 weeks and i havent heard back anything...when i called in they say some parts needs to be replaced, and motherboard issue, THIS is a Damaged piece and i cannot use this further...i need my money to be refunded as it was a defective piece...

When the phone was purchase it was working good after that it started getting hot after use of half an hour only we gave the phone in sony consumer care of more then 10 to 15 time but still phone's camera is not working and sometime it switch off without any reason

I have an xperia z2. It has various problems: display yellowish, white dots on screen, camera quality, camera lens anti glare coating removed, battery backup less, phone overheat. i have given it to service since 3-4 months. the keep sending the phone to company for repairs. but the problem has not yet been resolved. i have not used the phone since 3-4 months and the company is not ready to repair or replace. i am fed up of this attitude and these problems are from the start i.e. manufacturing defect. i need a replacement as the whole of the phone is giving problems the have sent it to repairs many times and the say they have replaced motherboard, etc but there is no improvement. I want the phone replaced. Also i haven't been able to use it since many months and the phone is now outdated without using it. it has been a waste of time and money and accessibility and usability. it has caused me to be without phone for a long time thus unable to work, etc... i would like to appeal for a newer model... please help.

This is very disappointing to writ you about the experience which i got from your customer service center at Saharanpur. Firstly I would like to detailed you about the case:- Sir I was using Sony Cyber cam and It was damages due to water, So I visited with my cam at your service center to inquire about it. So these guy replied my it will be repair just in 3-4 days for 5000/- Rs. So I deposited the cam on 3rd September after a week I visited again and they replied me they need two more days, now till today I was visiting the service center on regular pattern but every time they replied they need some time or we will call you, And thing is like that they never bother to make a single call to tell me about the status. Even Today I also visited the same and when I asked for the cam they told me Engineer is out somewhere and will confirm till evening. So I request them to saw me the cam condition then they were just averting me but after having conversation at customer care no. @ Delhi with Ms. Chandni, they got me in the lab and replied that we are still working on that from the morning. But when I request them to show me the CCTV footage they change their word and said I just opened your cam now. So the thing is like that why they are lying to me and why they were making delay in it. This kind of working style we never expect from SONY, who make many commitment towards customer satisfaction.

Within 3 months of buying the phone I visited service center many times ad two times I submitted them to check. First time and they checked and said no trouble found and second time for keeping the phone around 20-25 days with them they repaired the phone but now more severe issues are in the phone. I don't understand why was I not given a new replacement when I submitted it in first 7 days time on just the next day of buying it. Ticket id: [protected]

I bought M4 aqua on june fist week, it has water proof feature as one can put handset 1.5 metre depth till 30 minutes but i put it only for 15 minutes with depth as 2o centimetre only and it has water inside the handset. So that i went to sony service centre for this issue and have job no. w[protected] at Zeal Info Tech in Panaji. They saying me that your handset warranty not consider as it have water inside the handset. Instead of the product is faulty and there sony call centre executive also saying same things . In this way they cheated me.

I Have Purchased Sony BRAVIA television model KLV-32BX300, Serial No. 2405931 purchased on[protected]. Worst service centre, West Tambaram. Not working even though Three years also. Display panel have to replaced with in two years. I advice the customer dont purchase this Sony TV. worst product, High cost irresponsible and cheating customer services. J.Ramesh. Chennai-48 Ph [protected]

sir ihave ordered for 10000 mah sony india powerbank. igot mail stating the item couriered thro DOTZOT till date i have not received the item. getting no reply from your customer care number. details courier consignment no[protected]. date of shipping 2015 09 03 my order no s80904633 . i want to get the powerbank. i have paid the amount rs 499. awaiting your good reply . thanking u .

I have purchased a sony xperia-M one and a half years ago. Now i can't charging this mobile it is understood that the charging slot is damaged. I approached Madona Eranakulam which is the authorized service center of of sony in kerala for servicing . Unfortunately they told me that it will very expensive to repair the slot ie, it will cost the half of the value of the phone ( Rs.6000/- or above ) please give me a solution to repair my phone in a lower cost.

1. The Graphics Processing Unit (GPU) of the laptop is burnt, as told by the technician at sony service centre. 2.Hence, the motherboard needs to get replaced 3. This is an internal fault, and they are asking for 10000 rupees for its replacement 4. the laptop has had multiple motherboard replacements in past years(3-4 times) 5. I need a repair ASAP

I am balachandran from trichy tamilnadu.I had purchased sony led television; model bdv - e290 / m e12sr no3327300dated 12thjnovember 2012 from sri nagappa electronics (P)ltd lawsons road, trichy=620001. As sony is the leading well - known reputed brand name in electronics market. We buy sony products because sony is the name of trust, quality & service. And in the same way i have trusted sony for its high quality products and customer satisfaction oriented approach.
Soon after the warranty period expired, horizontal lines and vertical lines appeared on the screen. I had launched complaint and service engineer visited, as per the service report / service engineer tv panel got defected and need to replace it. As tv is out of warranty customer has to pay for the same. As sony is international no. 1 brand it has got a problem in just 2. 4 years, unbelievable! I have referred website, so many people having same problem. Means there is no meaning to go for any branded products. Why we are buying sony products and paying more amounts, because of good reliability, good support, unbeatable picture quality. I would suggest do not go for any sony brand.Then what is the difference between a bazzar led tv and internatinal branded sony led tv. I am so much upset by this sony product. I kindly request u to treat it as a special case and take favourabe action for replace ment of the defected part of my tv.My mobile no is [protected]. Web - [protected]@gmail.com
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I am Balram Sharma complaining against sony I accidentally broke my phone display. in cervice center i give my phone On 27-8-15 job no-W[protected] I also gave Rs.9394.81 to service center for replacement it come on 09-9-15 i again go for service on 12-9-15 W[protected] the problem is phone is on/off automatically i again send back my phone in service center it give me back on 16-9-15 problem continue i again go to the service center for replacement because i want new phone i gave already Rs.9394 i go to service center on 26-9-15 but problem continue I am a college student i can't go again and again to chandigarh for phone issues i am a student of baddi university of emerging sciences and technology doing btech in computer sciences my contact number is [protected] and email is [protected]@gmail.com i have 4 job sheets for same issue and i called today they are saying to submit again what i do now

Beware o[censored]sing Sony Products ! I purchased Sony Home Theater BDV-E290 and had a pretty bad experience. After using 2 years of this product, suddenly something went wrong and the set totally not working and when I approached Sony Service Centre, they demanded Rs.7, 500 for replacing board !! What a steel for a full product price of 16K. In a home theater, if the Main Unit is defective, there is no provision to buy a new Unit (Amplifier cum BlueRay Player unit) alone !! Instead they want me to go in for buying a new set. In that case, what should I do with my speakers which are well working ?? Within 2 years time I lost my entire money of Rs.16, 000/- invested on their product. These ruthless people after selling their product, have no sympathy on customer. From : Sreenivasulu, Bangalore Email id : [protected]@gmail.com

Today i got the product(26.09.2015)and watch the headphone was little bit damage.i[censored] see the photo which is uploaded by me, there is the clips not pinned. i want to return the product and get a other one. my phone no-[protected] product order no[protected]. email.[protected]@gmail.com.

I gave mobile for repair on 08.09.15 vide Job no. Wii[protected].
Just saying will be repaired next week,
No result till date.

Today i contacted, chat officer, with no proper reply.

Asked to contact senior,

was promised that senior will call me at 4pm
but sorry to say Till 6.oopm no one had called me at [protected].
This is the service of Sony.

I bought a handy cam battery NP-FV50 on 15th September, 2015from Sony Store in following address. DOOR NO. 1-99/64/30 CYBER HEIGHT OPP CYBER TOWERS MADHAPUR HYDERABAD - 500081 T:[protected]. When i was buying he initialy swiped my card and then he said power supply is not there for him generate the bill. Then i asked for manual bill for which he said they dont have manual bill. He said he will send the soft copy of the bill to my mail ID and till date they have not mailed me. I tried to contact them through phone, but no response.

I recently purchased Xperia c 4 dual on 18-sep-2015 from Sony centre at ghumar mandi chowk Ludhiana when i purchased the phone sales person tells me that if you face any issue with in one week he will replace the mobile phone. Just after 2 - 3 days of purchase i feel issue sometime touch screen is not working. I contacted the shopkeeper for resolution of same he suggested me to update the software of the handset but the problem persists. so I again contacted the shopkeeper on 25-sep-2015 and requested him to replace the same but he refuses to replace the handset and asked me to go to the service centre. I go to service centre on same day and the asked me to leave the handset with them so that they will trace the problem and repair it i asked them to send the mobile phone for replacement as the issue arises with in 3-4 days of purchase. kindly suggest should i file a case in consumer forum if they did not replace the handset ?

Maine itna costly phone aise paresan hone ke liye nhi liya tha is phone se bahut zyada paresan Ho gya me itne ghatiya products h Sony mujhe pta nhi tha warna me phone nhi leta or phone one year me 3 times service centre me dikha chuka yhi kam reh gya kya abhi bhi phone service centre me hi h itna paresan Kr dia is phone ne Sony Xperia Z2

I've been a regular customer of sony for more than 10 years.The latest phone i'm using is sony xperia e1 d2105.but problems started from about a few months from purchasing. the display goes blank sometimes when i get a call, and moreover it's sound is not at all clear.It had a warranty of 1 year, but phone is not working properly.I tried to replace it many times.whenever i reported this to the nearest service centre in palakkad, they're saying that the set will be replaced soon.but i don't feel their service as satisfactory to me.so please, i demand a reply or solution for my problem as soon as possible.

Sir i purchase a led tv klv-32r412b[protected] sl no 3277793 on 14/may/14. but it suddenly off and red led blink on 15/11/14. it was sent to sony service centre bikaner. after 7 days they say that it is ok now. but on 18/9/15 it could not switch on. i complaint to service center. engineer jhummer come to my house and check the tv and said that tv mother board is gone and repairing cost is around 9000 rs. i am shocked. form the beginning i always asked for replace the tv but service centre continues repairing it. i am a middle class and cant afford the repair again and again there for we spent a larger amount on your product so that it will last long but its performance is not satisfactory . such type of piece of tv demoralise layman and customer afraid for purchasing products of higher cost than other companies product with same features in lack of poor service and unsatisfactory performance please take it positively and response accordingly.