Sony India Complaints & Reviews

purchased KLV-32BX300 IN5 serial no.240591 dated 09.11.2011. replaced worst display screen on 21.03.2013 paid rs. 11473.00. now also getting problem in screen, they are asking rs10000 to replace. if your are not replace free of cost i will go to consumer court. j.ramesh ph [protected].

I bought Sony Xperia C on 06/07/2014.Since 16/06/2015 there are certain problems in my handset, like i can't make calls from it and display problem, i went to sony service center Ccom telecommunication pvt ltd. Eternity Mall Thane, on date 17/06/2015. They submit my mobile and till now date 07/07/2015 didn't respond.I frequently call them on their office no[protected] but no one receives calls at servicing center and becoz of this I cant track my mobile phone status. .I doubt now if i can get my mobile phone back.forget about the customer satisfaction but customer service is zero here.

now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I am not able to contact anyone and due to this I am going in loss in various manner becoz I didn’t have any kind of data with me..

Job No. W[protected]
Ticket ID [protected]
IMEI No. [protected]

I have purchased sony Xperia M2 Dual Black IMEI no [protected] billed amount 19800 from Zenith Tradex via sanpdeal on 28 aug 2014 the phone camera rear is not working properly and is taking Blurr photographs I have complaines it to sony Authorised service centre GF Block B Mansarovar complex bhopal they have told me that your camera is not coverd in gurantee period of one year and it is void as you have purchased the phone through online and taken rs 1500 from me as advance to change the lens of the camera. how my gauntee period of one year is not considering the company

HI Sony Team, We have given our Sony SVA13A15GNB Laptop For Repairing In Which you had Replaced The Mother Board For Which you had Quoted us Rs 11720.00 In Cash Dated[protected].In Which Very Next Day Dated[protected] We Had charging Problem And Hand it Back To you. For which you had replied That the New mother is faulty And is to be Replaced Again. For which you Said you need 4 to 5 Working Days. After which you are asking to share The details of Sony SVA13A15GNB Laptop Purchase Invoice. There is no sense for why you are asking the Sony SVA13A15GNB Laptop Invoice Since There is no warranty for the Laptop And You Have Replaced The Mother Board On Chargeable Basics For Which we have Paid You in Cash. So why is it taking so much Time. We are not satisfied With your service, Kindly Do it as soon as possible Or Refund our Cash. Hope so you do the needful

i have SONY XPERIA Z ULTRA on 13/06/15, has damage screen and touch & i have given this phone to near by service centre in indore they told me that XPERIA Z ULTRA is not provide by company you will recive XPERIA Z after 15 days but now more then 20 day has over and till now i havn't recive my phone. my job no. w[protected]

Sir, I have bought sony t3 in march n since then have been facing problem of voice clarity both in incoming and outgoing. I have Submitted my phone THRICE in S.V.ENTERPRISE, saharanpur but the problem is unresolved. Staff is uncooperative, they provided defective standby set. They won't accept complaints after 5:30 saying Centre closes by 6:30 but notify to collect the handset after 6:30 when they won't be able to provide any service.Please look into the matter n take action against the same. Thank you

I bought Sony BRAVIA KLV-32R412B 32" LED TV (Black) from croma a month back but there has been no service call from SONY till now. I registered service request a couple of time with S.B. Electronics Thane (phone[protected] but without much effect. Request ID[protected] Never expected such poor performance from company like sony.

Hi Team, I had purchased new Xperia Z compact on dated[protected], referring the Sr No [protected] from Ambika Enterprises, SCO 42, Sector 11, Panchkula (HR) 134109. copy of invoice attached for the reference. Within the weeks time it was burst during the charging. (damaged conditions photos attached for references). I am very much surprised and shocked to see the condition of the new product of company like Sony. My request to you is for the replacement of this hand set, at any cost I do not accept its repair. because of its manufacturing defect. I do claim it with the new replacement not with the repair. Please look in the matter and seeking favorable solution. Kind Regards Ravi +[protected]

I did not expect Sony India Customer Care to be that Ignorant and careless.. Worst Customer Service Ever received from a Multi National Brand.. a complaint registered with the for last 9 Days and still no resolution...and when i speak to the supervisor at the Star Electronics Mr. Parmeet Singh all he says is that he can get the pickup done any time during the day.. all I have been doing is staying back home for last 3 Days but nothing happening and the Liar Driver Mr. Honey Singh who has the audacity to say that he dd not pick up the unit as he could not contact me since phone was switched off.. I do not know sine when and how are the land line numbers switched off... Strange... SONY INDIA needs to act...

Sir I've purchased xperia m4 aqua on 04/07/15 from sony centre esquiretech at mira road under delivery chalan no.10802 dated 04/07/15 at around 7 pm and after 1 hour o[censored]se the mobile became blank and wasn't responding anymore because the piece was defective so I approched to sony centre from where a I bought the mobile and they denied to replace the defective piece with a new one even though I had purchased it an hour ago only even we hadn't tempered the phone in anyway and they have asked us to go the service centre and get it checked and bring a letter from sony service centre even though it wasn't an hour ago that I bought the mobile I even didn't inserted the sim card in it but even then they are forcing us to visit the service centre to get it checked, if my mobile is not replaced as soon as possible, now I'm feeling cheated and I wasted my Rs 23, 000 for such a defective piece so please get me my mobile replaced or give my money back immediately otherwise I have no choice but to go to the consumer court for the same.

Sir, I brought a Sony Xperia M4 Aqua on 07.06.2015. First day phone was working good but on 2nd day the phone is blank and not working.then I call Sony support help line.they suggested me to go Sony Service center then I gone to the Sony Service center. I said the problem then they received the phone. Repair and gave me.I came to home. Again the problem begins. Again I call the help line they suggested that again go to Sony Service center. I gone they repaired and again gave me.when i reach the home same problem begins.I have gone 8 times and 9th time technician received the phone and sent to head office for repair and I submitted and said come back after 7 days. Then after 7 days they called me and i received the phone. But next day same problem arise.I told him for replacement but they don't listen. What i do sir? please sir do something. Please..

I complained regarding remote not working properly via Request ID 25913547 on dt.12/06/2015 at 09:21AM, which assigned to Balaji Service, Sambalpur, though the service person named Suraj bearing mob.no.[protected] came and told me that as my LED is of just 3-4 days old so, it will be replaced and taken the documents for the same, and after that gave me the deadline for the same is 29thJune'15, but I gave him time till 2nd July'15, but while calling yesterday i.e. 3rd July'15 the concerned person told me that while it is coming via courier it got wet so, he is arranging for another soon but, as far as my knowledge no standard courier service have this type of service in now-a-days. Please look into the matter soon otherwise I will think to made a wrong decision by purchasing a Sony appliance which was have a world class quality once upon a time.

I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another 15days got wasted. I asked them if its waterproof after the LCD replacement and they told its done by machine and sure it will be waterproof.I tried to manage it not raising any further complaints, A week later was traveling back home in the rain which is not that heavy but I managed the phone not to get drenched, Morning when I checked the phone was switched off and moist is there on the camera. I am using a closed case for the phone so the charger ports are closed all time and I use a magnetic charger cable to charge. A lot of videos still in you tube will give you good gyaan as the Sony Z2 fails in water-tests Another day on service center and got call 4 days after given for service with an estimation of 14k. Even its not my fault and the phone is waterproof why Sony is charging for the same. Even its a water drop test done in service center why not in front of the customer?.I still got 6 months in warranty and most of the months wasted in service centers. I have seen at least 5 Z2 phones having issues same like mine in service center when I was there. I am a professional and don't have time to waste sending emails and followup calls. It will be a manufacturing defect or a defective piece I have got. Wake up Sony, don't cheat customers like this. Its your fault 3 services in 5 months pathetic. Everyday needs to followup on calls and this is not the right way to treat customers. I was very disappointed in such a case happened from Sony, as I was a Sony user and till got a call from the service center which is not satisfactory. the same thing they are repeating after 20days of my complaint for service that I need to pay 14k for the water-log servicing. I am 101% sure the water logged is not a complaint happened from my side. Already the phone got issues and still making issues.. I paid almost 40000rs for the phone and getting a bad service, even I have not got any standby handset. Service is so poor and people are so irresponsible in service center's. The phone is in warranty. ticket id [protected] job no w[protected]

Job id b1w[protected] submited my phone with sony authorised service centre at laxminagar on 22 - may - 2015 and received after a long period on 15 - june - 2015 though i collect it on 2nd july 2015 (My fault, due to my busy schedule) and i paid what they people demanded well in advance the whole sum. But even after paying the amount asked and waiting for such a good period i was with a disturbed handset again. The time i checked it was without a sim card slot for holding the sim and feeling harrased and ashamed of purchasing and believing such a brand.

Now i with no other option left except to keep going around these people again.

Hi I'm Varun from Kochi. I had a probkem with my sony z3 mobile phone whoae screen got damaged. I submitted the phone on sony authorised service centre at Sony - madonna electronics, edappally kochi on june 15. As per their update the total amount was Rs 12k and the same had to give on the same day itself in order ti proceed, so I paid the full amount.The job no is W[protected]. They inform that it will take 1 week so I agreed. I called the customer care on 22nd june and get to know that parts are awaiting it will take 1 more week. I informed them that I need travel next week so kindly speed up the process they assuref that it will not take more time. Again after 1 week I called the centre but the status was same. Today alsi I called them but they are not giving any proper response. Now I had to leave the town this sunday. Its really pathetic that even after collecting the whole amount from us they are not even giving the minimum consideration. They should show the responsibility what we expect from a reputed firm like sony. Its too disappointing and frustrating the way we are getting treated and no solution also

Darshak Electronics pvt ltd has taken a AMC cheque for my LCD TV and My home Theater but when I have called for the repaing of my TV they denied and sid that we have got lot of AMC now we will not be able to do the AMC. Darshak Electronics pvt ltd 4A, elgin road, Kolkata-20 PH- [protected]/[protected] Regards Vineet Mohta '[protected]

Bought a SONY XPERIA M4 AQUA mobile on 7/06/2015. when I bought i did not checked every thing in mobiles. After a week i realise the camera flash is not working. since i bought it was like that and i thought may be settings will be changed. After 10 days i realise again its not flased a single click.n I went to seller to say it but he told to contact the service centre. They said we can't repair it. It must be send some other place to repair it.My 25000Rs become waste. I asked for Replacement but they it happens only in 7days of replacement. When you bought from a Day. pls i need a replacement it was a manufacture defect.

I have purchased in your mobile xperia z3 on month of August 2014. unfortunately the mobile follow down and broken front glass so the mobile given on 23rd June 2015 to your customer care office at visakhapatnam Andrapradesh after two days they given repair estemation 25500/- how it possible actual this mobile cost now around 27000/- but your are essentmate the touch glass cost 25000/- so kindly rectify the above problem I am very take the mobile on credit if you are not rectify I am loosing 31000/- kindly take action IMEI. [protected] mobile number [protected] name madhusudhanarao ch email I'd [protected]@yahoo.co.in

Hello dear Sir My Name is Gopesh Solanki.I a great fan of Sony just becoz of that I purchased Sony Xperia C3 Dual before this I was using Xperia X8.I was very happy with the sound quality and the camera features and graphics too.that mobile was not so expensive but was very use full and valuable.when I bought this Xperia C3 Dual my experience was not at all good.From the very first day there was a flash problem and camera clearity issue since im also a technical person as I have samasung technical support experience. I tried hard to come over it but got failed I know camera issue is not a software issue its hardware issue can not be resolved some how I updated my device to lollypop and also repaire system via Sony champagne but still the rear camera is very worse it gives very bad pics doesn't look like i am using Sony becoze I think if I would have purchased moto or xioami the have better clearity then this. And after update to lollypop my sd card apps are also stop working I discussed with Sony customer service they give me option for system repaire and I tried that as well nothing happened still facing the same issue. Now Please suggest do I suppose to compromise becoze I like Sony im a fan of Sony or shell I escalate it becoze after this I am not gonna buy Sony I actually don't wanna use this mobile anymore. Its just 6 month old.this is to inform you that you are losing the faith of people who actually love using brand Sony.I ll wait for a reply of satisfaction becose a brand is not only to produce good quality of products the also have to make their customers happy. I just want a replacement of this I can purchase any other but not this one may be Xperia C4..need an option I can proof that this phone is not at all good having many problems even my x8 pics are better then this if you need I can send you the attachments.And you know what x8 just had 3mp camera with no flash.please do something Best regards gopesh Mob [protected] Mail id- gopeshsolanki.[protected]@gmail.com

Dear Sushmitha, It is such a disgrace for being a Sony customer, you think customers are fools to listen to your customer service sending email for 20k for fixing the panel and the same day you are sending email for 28k for fixing the panel on the same service request number. Please find the screen shot below of both the emails. You cannot protect yourself saying that you were right in giving different estimate on the same day, this was not convincing me in anyways to go for service, as this was cheating in changing the estimate the very same day. This is cheating and also pushing the customer by dictating high cost and also varying the cost with different estimate at the same day. I took all the pain in getting this matter amicably and since i got this reply after writing email to the Sony CEO as copied, I really feel mentally harassed and discriminated in being Sony product in India. I hope the email reply you have sent to me today is looked by the Sony top management as well. If this is the way i get a response as a customer, i'm assuming how the Sony service will be done to my Sony products. Sushmitha, As per your lines in the previous email today "Appropriately authorized and empowered staffs have been in communication with you and taken care of your complaint. " Can you explain the screenshot emails : Email 1 and Email 2, Why you have made 2 different price estimate the same day 28th July 2014, with 1 at 1:52 Am and the other at 3:05 PM with different cost ???? Inline image Inline image On Thursday, 28 May 2015 1:56 AM, SonyCare wrote: Dear Mr. Balaji Mannar, Greetings from Sony India. We thank you for patronizing Sony Products. This is in reference to your email dated 25th May 2015 addressed to our Management in India and abroad, regarding your BRAVIA television Model: KDL-46EX520, Serial no: 2424178 purchased on 6th July 2011. This also in reference to the email dated 13th November 2013 from Mr. Priyank Chauhan - Customer Relations, New Delhi. As per our earlier communication, as you had not confirmed your decision, we have closed your service request. If you wish to proceed for service on chargeable basis, please get in touch with our contact centre at[protected]Toll Free); All 7 days (9 AM to 7:30 PM). There will be fresh service request. Inspection and troubleshooting will be redone and estimation will depend on the findings at that time. We would also like to mention here that our Management is aware of your concern and the resolution given to you. Appropriately authorized and empowered staffs have been in communication with you and taken care of your complaint. We have already offered you the final resolution. Writing repeatedly will not change our resolution. Thanking you and assuring you best of our service support always. With Warm Regards, Sony India P. Ltd. P.Sushmitha Regional Customer Relation Customer Centric Division – Chennai On Mon, May 25, 2015 at 7:49 AM, Bala wrote: Dear Mr. Kazuo Hirai, Greetings, My name is Balaji Mannar, from Chennai, India. I have been a loyal customer with Sony from 1992 in buying Sony TV, Sony Digital Camera, Sony Music Systems, Sony Digital TV, Sony car music systems, Sony DVD player, Sony Home Theater. I have enjoyed all the products that I purchased minimum of 5 years on buying with lot of trust on the brand name, quality and service. But this was all changed when I had purchased a 46inches Sony LED TV KDL EX 520 in the month of July 2011 and in the month of June 2014, the LED panel failed in my TV. The service engineer visited the TV and I have been sent a quotation by P. Sushmitha, Regional Customer Relation on 28 Jul 2014 06:52:44 for Rs. 20, 409/-. I was somehow was hesitating to change the panel as I bought it for 90k INR and within 3 years need to pay 20k again. So when I checked with the engineer he said it was due to some strange issues like wiping the TV with wet cloth which was not instructed to me while I bought the TV or neither had this issues previously with Sony from 1992 till 2014. Meanwhile Sushmitha had replied to my few emails again on 28 Jul 2014 09:35:18, informing that the estimate was Rs. 28, 409/-. This was not giving me any professional approach by Sony customer care as they changed the cost the same day from 20k INR to 28k INR . Even she told me that there were only few complaints on the model and there is not issue with the product KDL EX 520. This was leading me to lot of questions on the quality of product, service of Sony and I had to setup a google group called Sony Led panel google group, where lot of similar complaints with the same model raised. I'm sending the list of people having similar complaints in the same series as to KDL EX 520 with Panel failure. I have proved that there is a real problem with the TV model Sony LED KDL EX520 and requested for a free replacement. In Sony facebook there was a comment to my complaint saying that we heard the issue and will resolve the issue, but it never happened till date. I have my Sony TV at my home from July 2014 till now without working just being like a show piece. Being a loyal customer with Sony and writing this email to Sony CEO, I have some hope that my issue is heard and considered for a free replacement. Hope to hear from you in this regard, I will send few reference documents attached with this email and ready for discussion at my phone / email. Product details : BRAVIA Model: KDL-46EX520, Serial no: 2424178 purchased on[protected]. Thanks, Regards, Balaji +91-[protected]