Sony India Complaints & Reviews

Date: 08/07/2015 To The Manager Sony India Pvt. Ltd. Sub: Complaint against technical problems in Sony Xperia T2-Ultra Mobile purchased on 15/04/2015. Dear Sir, I have purchased a Sony Xperia cell phone from Sundram Sony Exclusive Showroom, 569, Nagar Nigam Road, Beside G.D. Complex, Marhatal, Jabalpur – 482 002, Madhya Pradesh, having invoice no. 42 on dated 15/04/2015 Its model no. is Sony Xperia T2-Ultra D5322 White. From the date of purchase, I have faced many technical problems in the above, which details I have mention following:- 1. Network is disconnecting so many times in a day, when I restart the mobile, it works properly for some time and after that its network again troubling by some technical reasons. It happens many times in a day. 2. Ringtone volume is very slow. 3. Camera does not working properly and it have a poor quality of camera like normal camera’s. 4. Transmitting voice does not reach properly to other person while talking; it works randomly, like low voice and loud voice again & again. It happens always while talking someone. I complained to the shop i.e Sundram Sony Exclusive Showroom, Jabalpur, he said that you should try to check the mobile in Sony Service Center. I went to Indore in Sony Showroom, situated at Yaswant Road, Indore, they checked and format the mobile and uploaded new software, but mobile is still works like previous. I hereby request you to please follow the above complaint at the earliest and replace the mobile form the shop or other place as order by you. You early action will be highly appreciated. Thanks Sahana Dilshad Zaidi +91-[protected]

This is to inform that I am Sony xperia M user and I am facing some technical difficulties from about a month.I have given it for repair to you service centres in bathinda.But I am still facing that problem. The phone's warranty is about to over. From Pardeep Mangla [protected], [protected]

Job no. W[protected]. dated[protected]. At Rajkot Dhwani Autho Sony Service. Model Sony Z1. - Out of Warranty. Allow me to congratulate Sony on excellent experience on Sony After Sales Service. As They had Congratulated me on buying this product as proud owner mentioned inside the leaflet in the Box. Only the battery wanted to be replaced first they said it'll cost me around 2000 Rs to replace the battery. Then After a week they said audio jack and speaker are also damaged so the service Cost wld be 5800 Rs. I protested saying the phone was in working conditions except the battery which lasted only 30 Mins. Then they agreed and said Water proofing need to be replaced so it'll cost you 5800 /-. Then Again I protested, stop making fool of me, then they said without water proofing it'll cost you 2400 Rs. I agreed OK do it. Now they again today came back to me saying the Frame is damaged, it'll cost you 5800 as Said earlier. Allow me to congratulate you on running such a freak show called Sony Service with your hired Jokers for employees. I've asked to return my handset as it is, I'll never buy a Sony Product Again. And I Said Thank You for such a wonderful After Sales Service extended to me.

I purchased this "Pathetic Model" in october 2009 and since then i have spend around 30k to keep it running. Another 9K in waiting.
After two years of purchase the motherboard was changed for 8-9K and last september entire panel was changed for 16k or something.
Now again there is no display. Sony engineer visited my premises and told that motherboard need to be changed that would cost me another 9K. I told him that Panel was changed few months back so it must be under warranty but he said that motherboard is faulty.
According to sony India motherboard is not in production so they offered me mere 25% discount on a new Sony TV which is not justified.
Why will i shell 50k? Please help resolve the matter as they should provide me a new set free of cost.

I have Sony xperia M, c-2004 in this i have tried to download and install internet setting but error came. Due to this i have also give handset to sony service center but my problem is not solved yet. Service provider told that your handset problem is there.

I had given my phone at sony service centre, West of chord road, Bangalore on 13th june 2015. On Saturday 20th of June I received a call from the service centre saying that the estimated cost for repair would be 5614. On Monday 22nd June, I went to the service centre for paying the same. On 29th of June I went to check the status of mine and was surprised to know nothing has been done and they assured that my phone would be ready by 6th of July. When I went today 7th July I submitted my job sheet and the lady said my phone was repaired and they my phone encountered with some problem and they had to send it back. On demanding the new jobsheet they said your phone has not been sent for repair.When I asked my phone back and cash they said your phone is in factory and it will take 2 days to give it back to us without repairing. My complaint has been IGNORED BY THE SERVICE CENTRE. Now its almost been 20 days from the date of payment yet they my complaint has not been taken into account. I have personally visited the the service centre thrice demanding a job no. they kept saying we'll send it later and nothing has been done till date. WHY DO YOU HAVE SERVICE CENTERS? TO IGNORE COMPLAINTS? IS THIS WHAT CUSTOMERS GET? WHERE AM I SUPPOSED COMPLAINT ?

To whomsoever it may concern hello, i have purchased (55 cm) P422C BRAVIA LED TV, dated 015, from sony center (Tech one enterprise) from adajan (surat), the problem is that, the tv is demo piece, they have not packed the tv, they came home and installed, after 2 days the circuit has burnt. now unable to watch anything, complained many times, they are saying out of warranty i dont what to do, i lost my money, my faith . now i am helpless. They showed me demo pieced and paced the same, i asked them but they said its new..PLEASE BE AWARE . Sony people and their service centre people are cheaters, took all my money and now the tv is useless lying on the floor. Complained many times, and now this this happened. Please help.. Chirag patel.. [protected]

purchased KLV-32BX300 IN5 serial no.240591 dated 09.11.2011. replaced worst display screen on 21.03.2013 paid rs. 11473.00. now also getting problem in screen, they are asking rs10000 to replace. if your are not replace free of cost i will go to consumer court. j.ramesh ph [protected].

I bought Sony Xperia C on 06/07/2014.Since 16/06/2015 there are certain problems in my handset, like i can't make calls from it and display problem, i went to sony service center Ccom telecommunication pvt ltd. Eternity Mall Thane, on date 17/06/2015. They submit my mobile and till now date 07/07/2015 didn't respond.I frequently call them on their office no[protected] but no one receives calls at servicing center and becoz of this I cant track my mobile phone status. .I doubt now if i can get my mobile phone back.forget about the customer satisfaction but customer service is zero here.

now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I am not able to contact anyone and due to this I am going in loss in various manner becoz I didn’t have any kind of data with me..

Job No. W[protected]
Ticket ID [protected]
IMEI No. [protected]

I have purchased sony Xperia M2 Dual Black IMEI no [protected] billed amount 19800 from Zenith Tradex via sanpdeal on 28 aug 2014 the phone camera rear is not working properly and is taking Blurr photographs I have complaines it to sony Authorised service centre GF Block B Mansarovar complex bhopal they have told me that your camera is not coverd in gurantee period of one year and it is void as you have purchased the phone through online and taken rs 1500 from me as advance to change the lens of the camera. how my gauntee period of one year is not considering the company

HI Sony Team, We have given our Sony SVA13A15GNB Laptop For Repairing In Which you had Replaced The Mother Board For Which you had Quoted us Rs 11720.00 In Cash Dated[protected].In Which Very Next Day Dated[protected] We Had charging Problem And Hand it Back To you. For which you had replied That the New mother is faulty And is to be Replaced Again. For which you Said you need 4 to 5 Working Days. After which you are asking to share The details of Sony SVA13A15GNB Laptop Purchase Invoice. There is no sense for why you are asking the Sony SVA13A15GNB Laptop Invoice Since There is no warranty for the Laptop And You Have Replaced The Mother Board On Chargeable Basics For Which we have Paid You in Cash. So why is it taking so much Time. We are not satisfied With your service, Kindly Do it as soon as possible Or Refund our Cash. Hope so you do the needful

i have SONY XPERIA Z ULTRA on 13/06/15, has damage screen and touch & i have given this phone to near by service centre in indore they told me that XPERIA Z ULTRA is not provide by company you will recive XPERIA Z after 15 days but now more then 20 day has over and till now i havn't recive my phone. my job no. w[protected]

Sir, I have bought sony t3 in march n since then have been facing problem of voice clarity both in incoming and outgoing. I have Submitted my phone THRICE in S.V.ENTERPRISE, saharanpur but the problem is unresolved. Staff is uncooperative, they provided defective standby set. They won't accept complaints after 5:30 saying Centre closes by 6:30 but notify to collect the handset after 6:30 when they won't be able to provide any service.Please look into the matter n take action against the same. Thank you

I bought Sony BRAVIA KLV-32R412B 32" LED TV (Black) from croma a month back but there has been no service call from SONY till now. I registered service request a couple of time with S.B. Electronics Thane (phone[protected] but without much effect. Request ID[protected] Never expected such poor performance from company like sony.

Hi Team, I had purchased new Xperia Z compact on dated[protected], referring the Sr No [protected] from Ambika Enterprises, SCO 42, Sector 11, Panchkula (HR) 134109. copy of invoice attached for the reference. Within the weeks time it was burst during the charging. (damaged conditions photos attached for references). I am very much surprised and shocked to see the condition of the new product of company like Sony. My request to you is for the replacement of this hand set, at any cost I do not accept its repair. because of its manufacturing defect. I do claim it with the new replacement not with the repair. Please look in the matter and seeking favorable solution. Kind Regards Ravi +[protected]

I did not expect Sony India Customer Care to be that Ignorant and careless.. Worst Customer Service Ever received from a Multi National Brand.. a complaint registered with the for last 9 Days and still no resolution...and when i speak to the supervisor at the Star Electronics Mr. Parmeet Singh all he says is that he can get the pickup done any time during the day.. all I have been doing is staying back home for last 3 Days but nothing happening and the Liar Driver Mr. Honey Singh who has the audacity to say that he dd not pick up the unit as he could not contact me since phone was switched off.. I do not know sine when and how are the land line numbers switched off... Strange... SONY INDIA needs to act...

Sir I've purchased xperia m4 aqua on 04/07/15 from sony centre esquiretech at mira road under delivery chalan no.10802 dated 04/07/15 at around 7 pm and after 1 hour o[censored]se the mobile became blank and wasn't responding anymore because the piece was defective so I approched to sony centre from where a I bought the mobile and they denied to replace the defective piece with a new one even though I had purchased it an hour ago only even we hadn't tempered the phone in anyway and they have asked us to go the service centre and get it checked and bring a letter from sony service centre even though it wasn't an hour ago that I bought the mobile I even didn't inserted the sim card in it but even then they are forcing us to visit the service centre to get it checked, if my mobile is not replaced as soon as possible, now I'm feeling cheated and I wasted my Rs 23, 000 for such a defective piece so please get me my mobile replaced or give my money back immediately otherwise I have no choice but to go to the consumer court for the same.

Sir, I brought a Sony Xperia M4 Aqua on 07.06.2015. First day phone was working good but on 2nd day the phone is blank and not working.then I call Sony support help line.they suggested me to go Sony Service center then I gone to the Sony Service center. I said the problem then they received the phone. Repair and gave me.I came to home. Again the problem begins. Again I call the help line they suggested that again go to Sony Service center. I gone they repaired and again gave me.when i reach the home same problem begins.I have gone 8 times and 9th time technician received the phone and sent to head office for repair and I submitted and said come back after 7 days. Then after 7 days they called me and i received the phone. But next day same problem arise.I told him for replacement but they don't listen. What i do sir? please sir do something. Please..

I complained regarding remote not working properly via Request ID 25913547 on dt.12/06/2015 at 09:21AM, which assigned to Balaji Service, Sambalpur, though the service person named Suraj bearing mob.no.[protected] came and told me that as my LED is of just 3-4 days old so, it will be replaced and taken the documents for the same, and after that gave me the deadline for the same is 29thJune'15, but I gave him time till 2nd July'15, but while calling yesterday i.e. 3rd July'15 the concerned person told me that while it is coming via courier it got wet so, he is arranging for another soon but, as far as my knowledge no standard courier service have this type of service in now-a-days. Please look into the matter soon otherwise I will think to made a wrong decision by purchasing a Sony appliance which was have a world class quality once upon a time.

I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another 15days got wasted. I asked them if its waterproof after the LCD replacement and they told its done by machine and sure it will be waterproof.I tried to manage it not raising any further complaints, A week later was traveling back home in the rain which is not that heavy but I managed the phone not to get drenched, Morning when I checked the phone was switched off and moist is there on the camera. I am using a closed case for the phone so the charger ports are closed all time and I use a magnetic charger cable to charge. A lot of videos still in you tube will give you good gyaan as the Sony Z2 fails in water-tests Another day on service center and got call 4 days after given for service with an estimation of 14k. Even its not my fault and the phone is waterproof why Sony is charging for the same. Even its a water drop test done in service center why not in front of the customer?.I still got 6 months in warranty and most of the months wasted in service centers. I have seen at least 5 Z2 phones having issues same like mine in service center when I was there. I am a professional and don't have time to waste sending emails and followup calls. It will be a manufacturing defect or a defective piece I have got. Wake up Sony, don't cheat customers like this. Its your fault 3 services in 5 months pathetic. Everyday needs to followup on calls and this is not the right way to treat customers. I was very disappointed in such a case happened from Sony, as I was a Sony user and till got a call from the service center which is not satisfactory. the same thing they are repeating after 20days of my complaint for service that I need to pay 14k for the water-log servicing. I am 101% sure the water logged is not a complaint happened from my side. Already the phone got issues and still making issues.. I paid almost 40000rs for the phone and getting a bad service, even I have not got any standby handset. Service is so poor and people are so irresponsible in service center's. The phone is in warranty. ticket id [protected] job no w[protected]