Sony India Complaints & Reviews

My sony xperia C3 is in warranty and went to service center "Global Services, 3-A, Ram Nagar Crossing, Near Sodala Thana, Civil Lines, Jaipur" Jaipur for check up of my cell phone. Job Number is : W[protected] The problem with the handset was it power off automatically and I was not able to restart it. So, service center executive told me that it is issue of circuit board and we have to replace your cell phone's chip board, and it would change your cell phone EMI number too and told me that they placed an order for a part to the company. Now, it is 4th day and they have not received the part yet. I need to get it resolved soon since they have already taken more than 4-5 days. And I would say that they should have all the parts of new cell phones. So, customer should not have to wait for long days to get the phone ready. Please sony do the needful and provide the good services to customer. Please send the required part for my phone or give me the new cell phone XPERIA C3, please understand it is urgent for me. Waiting for your response. Thanks, Himanshu Sharma [protected]/[protected]

Recently i had purchase Xperia Z3 and it got Liquid damage. i visit near sony Gallery and now they ask to repair big amount hence my mobile in warranty. This amount is very big additional of some small amount in repairable amount i can purchase new Z3. Need some support and help from Sony Mobile

Sir, I purchased sony Xperia t3 on august-2014 at gandhinagar(Gujrat). Its not working properly from purchaging date. I have repaired it 6 time from authorised sony service center but after this as it, . Now i am posted in nagpur. This mobile becomes more heat, and its sensor is not working as proper. Please help me, i am so confused..?

I have given my Sony Xperia Z1 for repairing with broken screen on 12/06/2015. Service estimate cost was intimated to me within 2-3 days which is paid on the same date to for the repair service. Since then 15 days have passed but they have still not completed the repair service. When I have contacted the service center it was intimated to me that parts required for the servicing of the phone has not arrived and they will still take a week to complete the service. It is really a too much time to repair a mobile handset requiring parts replacement only. I have submitted my handset to TEKNOPLAZA vide job no. W[protected]

I purchased Sony LED TV Model No. 48W600B Serial No. 3274263 from Sony Center ( Sai Electricals, Preet Vihar), Invoice No.SAI/1, 614/2015-16 on 28.06.2015. Prior to billing I was assured and reassured that the installation will be done the same day latest by 6.30 p.m. After continuous reminders over telephone since 6.30 onwards till 8.30 pm with the staff i was again and again reassured that the installation would be done in the stipulated time. However at the end of the day at 8.35 pm they finally informed that installation would not be possible today and could only be done next day i.e. today. However, even after lapse of 24 hours the installation is still pending. The kind o[censored]rgency shown in billing and dispatch of TV within 5-7 mins of the consent was not shown in the installation and due to which i feel cheated because the money has been blocked for me and my warranty starts with the purchase. Kindly, ensure fair practice with the customers since i agreed for the billing on the pretext of same day installation otherwise i would have chosen to purchase the TV some other day.

Hello team, Sony outlet people promised me that I will get cash back of 5% of attached bill amount. Now they are telling we are not responsible. They cheated us and talked very rudely. Please take action on them so that other customers I'll not be fooled. Thanks, Vidhat

My phone Xperia Z got issue while updating Android Lollipop on 6th of june 2015, I went to Sony authorized service center on 9th june, they said its a water intrusion ( i thought some software issue). Now its been 20 days and they are saying it will take more 10-15 days. This is really pathetic, I went to Sony authorized service center because of trust but taking 40-50 days to repair a phone is too much. Service center detail: Vigneshwar Services Job no. W[protected]

My order no 3606708 i have order this prodect on 16.6.15 this has reached me on 26.6.15 when i open the package i have found that the package is not new and its already open old packge then when i dryed using the prodect it is not working kindly replace this prodect with in new one or kindly return my money please contact customer care services in tamil language

I purchased a Sony Bravia LED TV R40/32 on[protected] cost was Rs32500/- Now TV is not working. The Service Engineer Check and told the board problem. If i will change the board tv will working the estimate cost is Rs.7000/-. This model TV had an inbuilt stabilizer and i put one more external V Guard Stablizer. The 19 V Power adopter is good and working properly. Then how the board was damaged. Kindly i request you check this

Hi, I have recently bought a Sony TV from Sony center but even after multiple calls to the store, no one has come to my house to do wall mounting. I purchased TV on 18 June 15 and the store person assured me that technician will visit my house within 24-48 hours, but its been 10 days now, no one has come . I have followed up daily with the store person but they take it for granted and also they never update me the status also . Store address- Modern radio Engineering Co. 215, 2nd floor, Forum value Mall, no 62, Whitefield main road Bangalore - 560066, Karanataka PH : 41262594/95/96/97 Name of store contact person : Umar - [protected] Thanks Vijay Karakoti +91 [protected]

Our Phone Xperia-L is in guarantee period which we have purchased in July'14 & since then the phone was not working because it was not charging, we went to your service centre at Luxmi Nagar, Delhi lots of time & they assured us that it will work properly but it has not worked properlyany time. Now we went to service centre on 30.5.15 & they given us the phone on 11.6.15 with an assurance that it is OK but with in an hour it was not working then again we went there on the same day & they again said now it is OK but again it was not working & we could not use the phone, then again we went to service centre on 19.6.15 & they assured us that they will replace the mother board etc.but when we went there on 23.6.15 to know the status, then they said it can not be repaired because a internal part of the phone is damaged & they are not accepting that how can we damage the internal part of the phone as there is not even a single scratch on the body of the phone.We have called customer care many times & also told the problem to your senior person but there is no satisfactory response. This is nothing but making us fool for not getting it repaired & this is not expected from the Company & We will never suggest anyone to buy the products of the SONY if we will not receive any satisfactory response at the earliest.

Dear Sir, This is ref to above, we would like to inform you that when we talk with some one just after a few second, it apeared that the receiver are getting proper voice and getting humming sound and so many time i hv to ring him for communication, Pl let intruct to the supplier M/s Munglam shop at Bhopal (india) to chang the system and oblige as we are working with emergency service in health deptt. Regards Sharda Singh [protected]/600

Dear Sir/Madam, I have purchased Sony LED HD TV 32R422B on 27.12.2014 from Reliance Retail Ltd. at Pentagon Mall, Haridwar. on 23rd June 2015 at around 7.30 PM when we were watching the TV suddenly the power was gone. When it came back after around 30 minutes 1/4th of the screen display got lost. only half of the portion is visible... the other half is totally blank(black). After that i called at the sony call centre on 24th june 15 ( complaint no. is[protected]. Their service engineer came on 25th June. and checked the TV for any outer damage but there was no damage and he was satisfied with the complaint. but after that i have not received any response either from the engineer or the company. My LED TV is on 3 years extended warranty. and i want it to be repaired/resolved as early as possible. As this was due to electrical failure and not mine... Thanks Mahendra Bisht, Phone No. [protected]

I purchased a sony car audio amplifier on dt: 3 june 2015 with retail invoice and warranty card whose copy is attached with my complain.

I found it not in working condition while installing in car so i handed it over to nearby sony authorized service centre whose job sheet copy is attached.

Service centre people say that it cannot be repaired so they have asked their higher authority for replacement approval.

Till date 27 june; 1:00pm they have not received approval for replacement.

I called sony toll free number :[protected] also but as a reply, i was told it is in process.

It was not possible for me to wait for that long so i purchased new amplifier, if you want i can produce invoice of that also.

Now the thing is i actually don't need that replaced amplifier as i have already bought a new one.

I am looking if consumer forum can help me out in getting the refund of cost with reasonable compensation amount for the delay and problems i faced in chasing for replacement and purchase of another one.

My vaio laptop number is not shown on the vaio site. My laptop number is SVF152A29W. I need drivers for the same for OS windows 8.1. Also, the drivers gets uninstalled very frequently. Please look into the matter as soon as possible. Get it fixed as early as possible.

i purchased sony xperia z1 on 2013 december it went well on that days but on 2015 march when i charged the phone it was not getting charged so i decided to show mobile in sony authorized service center in bangalore the service center name was "R LOGIC TECHNOLOGIES PVT LTD RAJAJINAGAR BANGALORE" they told me that the issue was MOTHER BOARD COMPLAINT and they told me that it will cost 12500 to change it. On hearing that i decided to change mother board and they collected the mobile usually for hardware problems it will take 7 days to solve the issue but they hold my mobile for more than 25 days but i show patience to get solve the issue. they given back my mobile on march 2015 but on april 2015 the phone showed same problem i feel sad and went againt back to them they told me that same problem persist after replacing mother board also i have given my mobile to service center to solve the isssue they have taken 35 days to return the mobile when they returned the mobile the sim tray was lost. but on june 26 the phone again showed the same problem in charging then i again went to them but they treated me very harshly and they waited me for very long time. i am very unhappy regarding the service and their treatment to customers. even though they treated me very badly i have given to them for solving this issue due to the 12500rs which i have already paid for solving this problem

Dear Team, I purchased Sony Z-Ultra(IMEI No-[protected]), which got damage(Touch) around a month ago. I submitted my handset for replacement to Sony Service Center(Janakpuri District Center, Delhi) on 8th June. They committed me that I would get new Handset @10, 450rs in 7-working days. I continuously followed them for revert. They(Harmeet) told me that I would get the New Handset in one day or may be two days due to stock unavailability. They made me fool for 2-weeks on this. On 25th June, I checked the status of my request over your website. As per the status, device got delivered on 25th June to me. However, I have not got any device. Then immediately, I checked with service center. They(Mr. harmeet) told me that we have raised the new request as old request got expired and you will get the new device by 27th June by any chance. Today, I got a call from Mr Harmeet that device can't be delivered as my handset is more than 6-month old, however I made the same thing clear at very first day about it. They told me that I will be getting the refurbished device in 7.5k and new device in 11.5k. This is really a worst service by Sony. I have never though in my wildest imagination that I would be cheated like this by sony. I waited a long for new handset and story is totally different. I need culprit needs to be penalized and I should get the justice. I need new handset in the cost of 10.5k, which was committed to me. Regards Anuj Gautam [protected]

I bought Xperia E 4g in King Mobiles at Ranipet 29/05/2015. At that time of purchase I didn't know that my handset doesn't have NFC, only two days ago I came to know that it doesn't have NFC facility. Then I checked in the internet that, E 4g have NFC. How did it happen, reply at the earliest for the issue.

Dear concern I have purchased T2 ultra handset from authorised sony centre based at chakrata road dehradun around 5 months before I have twice given my handset to there authorised service centre for the reason that when i receive any phone my voice start cracking and phone get dis connected when i am on move as i stop moving the call becomes ok, none of the time my complaint is rectified and now i am facing a huge problem i am already using handset of samsung also but facing no problem with same network service provider i have also given complaint on toll free no but there is no resolution till date.I am expecting a quick response this time or i will file a leagl complaint against the company as i am very handful user os sony having almost all products of sony but this time the disappoint level is very very high. Hoping for quick response Regards Satvinder Singh [protected] [protected]

I bought a Sony TV (Model # KDL-46HX925) in May 2012 from a Sony authorized dealer in Bangalore, India. Within 10 days of buying, the panel just went blank. The serviceman said it was some problem with the motherboard and replaced the entire panel, since it was within warranty period. However, the panel again started malfunctioning from Tuesday, 23rd June, 2015. Some horizontal lines started popping up on top of the panel. The serviceman said there's no way they can repair it and I have to change the entire panel, which will cost around INR 41000. I am amazed and horrified at the pathetic quality of Sony products and deeply disappointed with Sony. I would request the management to look into this and give me a resolution. I spent almost 1.5 Lakhs to buy the TV barely 3 years back, it will be difficult for me to spend 41000 now for the panel. Can the management please look into this and give me a resolution as soon as possible? Thanks!