Sony India Complaints & Reviews

I had purchased Bravia KDL-42W700B LED TV on june-2014. Right from the day, I have been getting continuous issues and the details are below, 1. Complaint Number not available - August 2014 - Horizontal lines displayed on the screen (Called customer care number and they confirmed that service representative will visit my home. But no one had come) 2.[protected]/Aug/2014 - I again called customer care number and found first complaint was not registered. I re-booked my complaint. After lot of struggle with service person (he is not ready to come home after 6PM and he says he will come only on Saturday. Though his superior instructed him to attend the case after 6PM. but he refused do so. Sony service company also didn't provided alternate service person), he came after 10 days. But by the time the lines got disappeared. Service person couldn't accepted the complaint and they closed it. 3.[protected]/Apr/2014 - Horizontal lines appeared again. Similar struggle with service person and visited home. He agreed to replace the screen after basic check. But he has not provided the reason why it is showing so. Again after lot of struggle with service person (with false commitment) he brought the part after 10 days and replaced. 4.[protected]/June/2015 - Screen color suddenly changed to violet in color. I ensured no change in setting / no other external device is connected. Also checked the Bravia default pictures. All were showing Violet in color. So, i have been facing lot of issue with the renowned Sony brand which i never expected. My worry is that, within a year if so much of issues are coming up (though warranty is available), i afraid of the issues that is going to come up in near future and amount needs to be spend. No surprise that issues can lead upto the amount beyond the purchase price.

colour issue Sony LED TV KDL-EX520 in Feb 2012. Now I am facing the horizontal RGB distortion on the screen, when approached the customer care, they asked to do the Factory settings which I did but the problem still exists. they told us to change display panel. Any one can help me how to resolve this issue.

I Mr wilson thomas had given mobile of my sister neha D. job no W[protected] model no C2305 had given mobile on 11june til that date til now not a single phone came from services center your she revise is worst not able to handle the customer care if my mobile will not come as soon as possible I will complaints to consumer court I want it by tomorrow. worst services can enter in thane

I bought a SONY portable charger(3800mAh) . I purchased it approximately 15-20 days ago. very soon i realised that one side of that charger (the upper side) was made of cheap quality plastic which gets scratched pretty easily . It is completely scratched and looks really bad if i carry it out. The purpose of buying this commodity has failed as the most attractive thing was it's appearance . I request you to please replace this product or provide me a product of a similar sort within the same range which does not have this problem. I am willing to pay an extra amount of 300-400 rupees if you decide to provide me a different product of a higher price. i request that immidiate action be taken on this . Thank you. Vishisht chadha Product Info: SONY Li-ion Polymer Battery Model :CP-V4/BC IN Mfg ; Aug 14 MRP ; 1990 Rupees My contact info : Email : [protected]@gmail.com mob : [protected]

Dear Support, I had inform the sony india through mail that i had lost my cell on 13-june-2015. i had send the mail on 14-June-2015 regarding the issue . Unfortunately Sony India block the different device after that i again send the mail on 15-june but still no updates and support from Sony India . I am very disappoint form the Sony India . Kindly Help me out to find my cell phone . Model No:- XPERIA M4AQUA/BLK/E2363 EMEI No:-[protected] Purchase Dt:-31-May-2015 Thanks And Regards, Harinder Singh Bisht [protected] harja.[protected]@gmail.com.

I had purchased xperia z3 on 11th jan 20015, in end of april my screen was broken and I submitted my cell to parshwa service center at Vadodara( 28 april ticket id is [protected]), they had return my cell after one month(almost 24th may) with new screen for that I had paid 12300rs. but after receiving phone I found that there is some serious issue of mic, heating problem and battery issue. for that I return that phone to service center on 1st june, on 16th june I received sms that my phone is ready, but when I went to centre phone was not ready and they asked for more 10 to 15 days to solve my issue. so they literally harass customer, wasting time, and cant repair own product. without my phone my business is affecting. they even cant give same model to use for temporary period.

To, 27.05.2015 Customer Service Manager, Sony Authorized Service Centre, Club Electronics, E-25, South Extension Part-II, New Delhi-110049. SUB: - REGARDING THE DISSATISFACTORY CUSTOMER SERVICES Dear Sir/Madam, I am writing today to complain of the poor customer services we have received from your company on 21.05.2015 in respect of the complain of our LCD through your Job Reservation Number009100318615051900304 dated 22.05.2015. It is to inform you that we had purchased an LCD bearing Model No. KLV-40S550A/IN[protected].Due to a complaint in the same we lodged a complaint with your customer care. Accordingly we were visited by a representative of your esteemed Company after several requests and reminders served to him over the phone wherein at the first instance he refused to visit us on the day. On the day second of the request placed your representative reached our place that too six hours late of his appointment and offered nothing by way of apology when he arrived at evening which we suppose is not at all acceptable from the organization of such a high repute. However the person found the fault wherein, We repeatedly tried to ask your representative about the availability of the faulty part/products and total lump sum cost to be incurred over the same and he gave us an idea of sure availability of the part and an expense amounting to Rs.around Rs.3000/- to Rs.4000/-. It was so unfortunate to inform you that we ended our meeting after 45 minutes without either o[censored]s having accomplished anything. Furthermore, the faulty LCD was taken to your above cited store wherein initially the staff conveyed us the expenditure of Rs.13, 000/-and a tentative delivery time of 10 days and the sure availability of the faulty part. We were at loss to find out the fallacy of such a big brand when we were informed that the faulty LCD cannot be repaired due to the unavailability of the part. It seems that SONY just sells and does not care at all about the after sales customer service and repairs of the same which is depicted through the narrated incident clearly as only after 3-4 years of the purchase of a product it’s not repairable and the customer has to purchase a new gadget incurring heavy expenditure. We were most annoyed that we wasted for days waiting for your representative and stores officers to show up the way. Our impression of your Company has been tarnished, and we are now concerned/worried about how my existing appliances/instruments that we currently own shall be managed by you. We have been using the appliances of SONY for very long time due to the trust. This is not the way that the Company wishes to conduct business with valued customers. We would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Yours faithfully, Thanks & Regards, Savi Kumar

third class company i have ever seen . i gave my cell only just for back panel estimate and without my permission the aproved to repair my cell . and when i asked to give my cell back without any repair than they are not listening . sir i cant pay 18000 rs . but not prblom for money you can do every thing you can cheat ny one .

Dear sir/ Madam This is regarding a complaint that action has to be taken by Mobile hub. Shop. I bought SONY XPERIA C3 22 nd Nov 2014 on mobile hub shop ratnagiri so many days use the camera selfy quality is good but front camera quality so poor many pixel in photos and dark photos in night an no clear the history options available.i complaint to mob hub shop ratnagiri and met the sony service center in Ratnagiri . and i am very sorry to say this they are saying irresponsibly that "no problem update the software" Is this the reply you want from the brand sony. or just check the quality of franchisee before giving them a dealership or service centre. And i am here by Requesting you to Kindly refundthe amount. I m going to complain to" consumer forum "Thanks

Dear Sony Team, this is Rasheed i am from Nellore(AP) i have purched sony xperia z1 on jan'15, present my phone having ear speaker noise problem coming again and again phone is hanging frequently and also having touch screen problem. I am not satisfactory on your product. I have taken these issues to nearest service centre at Nellore. But problem not yet solved. For my mobile they have given me a recycled mobile which is not in good look as my mobile. Kindly understand my feelings and resolve my handset issues or kindly arrange a new handset to me. Regards, Rasheed [protected]

Would like to bring your kind attention towards my concern I am facing from the Sony Authorized Service center for a pretty long time now and finally I have taken a step to escalate the same to you:- I have purchased a Sony Mobile phone – Model No. D6502 Black Color (Invoice No. cc93426) from Spice Retail Ltd., G3, Gedor House, 51 Nehru Place, Delhi) on 18th June 2014. I have never faced any issue in regards to the phone since then, however few days back I realized that there is a thin line occurred on the display of my phone which is clearly visible (attached is the picture of the same). Further I visited to the authorized service center of SONY which is by the name of Ambe Electronics (Shop No. 40-41, 2nd Floor, Wave Mall, Sec – 18, Noida – 201301) and they have informed me via there retail Invoice that the issue cannot be sort out as there is water which has got inside the phone. I would request you to please help me with my below mention doubt in regards to this issue :- 1. Currently my phone is under warranty which is going to expire next month (18th June 2015) and if today I have faced an issue so why the same was not addressed on priority and I am chasing to get this issue solved for last 1 month now. 2. The problem occurred is nothing to do with water as the problem is with the color of the screen however as per my best knowledge the phone was never been contacted with water or any liquid. Human sweat may be the reason of change in liquid indicator color as sometime phone is been picked up at the time of charging when flap is open and by one or two drop of sweat I do not think that such a high end technology phone can be damaged. 3. I tried convincing them however they were not ready to listen and finally they mentioned the same thing on their Invoice which is attached for your ready reference. (Invoice No. AE1/FY 15-05/0000516, dtd: 13th May 2015).

I am Sukhvinder Singh from Hyderabad, India. I registered a service request ID 25933820 for my television.In which In clrealy noted down my television model number and problem persists. After that I receiced a call from techinician and I informed same televion problem to him also. Af ter he came at home and he did not do anything and took Rs 175 rupees from him and saying part is not available. I want to know after informing the problem and model number why he came to collect money. Request you to relook into it and please help me for servicing of my television at the earliest. Best Regards Sukhvinder Singh [protected]

Dear Team, below mentioned is my Problem still not resloved. please kindly reslove as soon as possible. Dear Mukesh, yesterday i have received call from Sony service centre that i have received a recycled Mobile for My Sony xperia Z1. It doesn't look good as my mobile. I am unable to accept it for my mobile. Kindly arrange a new Mobile or please resolve my handset problem. Service Id : W[protected] Regards, Rasheed [protected] [protected] Forwarded message[protected] From: RASHEED SK Date: Tue, May 19, 2015 at 5:09 PM Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] To: questions.[protected]@support.sonymobile.com Cc: sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com, Global.[protected]@sonymobile.com Mr.Mukesh, as per our telephonic conversation, I have resubmitted my mobile on your Sony service centre at Nellore location. Kindly replace my mobile with new one if the problem is not solved. ticket id : [protected] IMEI No. [protected] Regards Rasheed [protected] On Sat, May 16, 2015 at 11:55 AM, wrote: Sony Mobile SupportSign upSoftware Update Dear Mr. Shaikh, Greetings from Sony Xperia support. We value the importance of your concern. In response to your query, we would like to inform you that we are arranging a call back for you in next 48 hours from our relevant department. Kindly allow us with some time. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Harshit Soni Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-8R930Q0] -----Original Message----- From: [protected]@gmail.com Sent: 5/15/2015 05:35:53 PM To: questions.[protected]@support.sonymobile.com Subject: phone Question to support From: Subject: phone Question to support Phone model: sony xperia Z1 IMEI: [protected] Message: hai team, this is Rasheed i am from Nellore(AP) iam purched sony xperia z1 on jan'15, present my phone is The ear speaker noises are coming again and phone is hanging a lot time i am not satisfaction on your sony product service center Job No. W[protected] Ticket ID [protected] IMEI No. [protected] Additional information: First Name: Rasheed Last Name: shaik e-mail: [protected]@gmail.com Phone number:[protected] City: nellore Postal code: 524002 --Recipient: questions.[protected]@support.sonymobile.com This mail is sent via contact form on Sony Mobile http://www.sonymobile.com/

Dear Team, below mentioned is my Problem still not resloved. please kindly reslove as soon as possible. Dear Mukesh, yesterday i have received call from Sony service centre that i have received a recycled Mobile for My Sony xperia Z1. It doesn't look good as my mobile. I am unable to accept it for my mobile. Kindly arrange a new Mobile or please resolve my handset problem. Service Id : W[protected] Regards, Rasheed [protected] [protected] Forwarded message[protected] From: RASHEED SK Date: Tue, May 19, 2015 at 5:09 PM Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] To: questions.[protected]@support.sonymobile.com Cc: sonyindia.[protected]@ap.sony.com, [protected]@ap.sony.com, Global.[protected]@sonymobile.com Mr.Mukesh, as per our telephonic conversation, I have resubmitted my mobile on your Sony service centre at Nellore location. Kindly replace my mobile with new one if the problem is not solved. ticket id : [protected] IMEI No. [protected] Regards Rasheed [protected] On Sat, May 16, 2015 at 11:55 AM, wrote: Sony Mobile SupportSign upSoftware Update Dear Mr. Shaikh, Greetings from Sony Xperia support. We value the importance of your concern. In response to your query, we would like to inform you that we are arranging a call back for you in next 48 hours from our relevant department. Kindly allow us with some time. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Harshit Soni Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-8R930Q0] -----Original Message----- From: [protected]@gmail.com Sent: 5/15/2015 05:35:53 PM To: questions.[protected]@support.sonymobile.com Subject: phone Question to support From: Subject: phone Question to support Phone model: sony xperia Z1 IMEI: [protected] Message: hai team, this is Rasheed i am from Nellore(AP) iam purched sony xperia z1 on jan'15, present my phone is The ear speaker noises are coming again and phone is hanging a lot time i am not satisfaction on your sony product service center Job No. W[protected] Ticket ID [protected] IMEI No. [protected] Additional information: First Name: Rasheed Last Name: shaik e-mail: [protected]@gmail.com Phone number:[protected] City: nellore Postal code: 524002 --Recipient: questions.[protected]@support.sonymobile.com This mail is sent via contact form on Sony Mobile http://www.sonymobile.com/

SIR, I BOUGHT A XEPERIA C3 FROM THE MOBILE STORE, MAHIM STORE NO.1030 BILL NO.33759/12446119 DATED 04/02/2015, FROM DAY ONE IT CREATE PROBLEM, IT IS DEFECTIVE MOBILE PHONE WHICH THEY GIVEN ME, 1) ITS SCREEN HAS SCRATCHED WHEN I WAS BOUGHT, 2) MUSIC PLAYER NOT WORKING, ITS STOPPED WHILE SOUND PLAY, 3)FM RADIO NOT WORKING, 4) TWICE I HAVE GIVEN FOR REPAIRED BUT IT NOT HAPPENED, KINDLY DO THE NEEDFUL.

From Aiyyappan Pillai V Theertham, Thrikkovilvattom, Mukhathala-PO Kollam, Kerala, India-691577 Moblie No, [protected], Email: [protected]@gmail.com To M/s SONY INDIA Ltd. SUBJECT: SONY XPERIA M DUAL MOBILE C -2004-Replacing the Board with old one during warranty period-Complaint regarding. Sir, I bought a SONY XPERIA M DUAL-C2004 on 12.8.2014 . In MAY 2015, I noticed a problem while charging due to loose contact at the point where the charger is connected.Since it is within the warrenty priod, it was handedover to Madonna Sony Service Centre, Kollam on 13.6.2015.Then I was informed that the board would be replaced by a new one by Sony within 7 days.After one day the service center informed me that it was ready for delivery.when I verified the mobile, it is seen that the replaced board contains the data of another person including his photos.The details of the mobile are as follows IMEI of original board-[protected] IMEI - I of Replaced Board-[protected] IMEi-2 of Replaced Board-[protected] Jobe No.W[protected] Ticket ID-[protected] I wish to know the following 1)During warrenty period, whether the board is replaced with old one of an unknown person without erasing the data of that person, whose private data is revealed to another person like me or not. 2) If it is not replaced with new one, why my permission is not sought before replacing it with old one. 3)If not willing to replace with new one, the repair has to be done in my board itself. Sony being a wellknown company, I bought the mobile from Sony. Kindly takes necessary steps to replace the board of my mobile with a new one. Yours Faithfully.

I Purchase Sony Z Ultra on 19.07.2014. Last two months back the set is not working. In first few days sony service centre people rejected service telling that it is not in warrnaty but after a long discussion from sony showroom, where I purchased the mobile, they accepted warannty but now they are telling because of physical dammage the set is not working, there is no warranty claim. If we pay 10500/- again they give a new sony Z Ultra mobile. I thin they are cheating us.

Sir, I had purchased a Sony z ultra phone on 13 /11/2014 and according to company clause this phone is under warranty. One month back a issue screen heat occur but I was out of station so I was unable to submit the phone to service centre and due to that problem one day the screen of the phone got damage in my pocket and when I had submitted my phone to sony service center than they ask me that they can't repair that phone and I have to purchase a new one. This is not possible for me it's a cheating done towards me by the company plz do some thing because I am getting irritatated by the Sony company ph +91-[protected] [protected]

Sir, I bought a travel charger from ur concern. Again we sent a complaint to your complaint register and the charger sent back to your company. Here I send the Receipt No. Pickup Receipt[protected] / Askmebazaar (AB2756672). But till now the amount of charger didn't return back to my account. Here i send my account no. Name : N.Vinayagam Bank Name : State Bank of India Branch : Vellore Main branch IFSC code : SBIN0000947 AC.No : [protected]. Thank you. With regards, N.Vinayagam, No.10, Gopalapuram, Ist street (Backside of Mega mart, Gandhi nagar), Vellore - 632006.

my mbl model no is xperia m2_imei no:-w[protected]. problem facing from last eight month their is a mbl network automatically lost during calling, and surfing. within one hour mobile back side heating during playing gaming, talking, playing movies. my handset submited in service center.