Sony India Complaints & Reviews

Actually I bought a sony Xperia M2 dual from the market and then used fro 2 days with in which i found it to be vibrating so it was made deo set, with in a week they had replaced my piece due to my badluck u r company defect i had another defect in it were charger pin was wrongly placed and now the hall they making me turns around the service center that u come tomorow or day after and so on no body is taking it and they say we have mailed them but dont find any response wat hthe hell is this

ontact Us Careers Show more.. menuakosha logosearch #2902119 My Sony VAIO Complaint Filed on: 02/06/2015 | Loss amount: Rs. 0.0 Dear sir, It's really to know that the failure of electronic goods especially Branded products As SONY world's number one brand is also in failure.to be clear I jeevan Kumar R.P purchased a product from Authorised sales Girias Investment P Ltd.on 10 April 2015 Sony Home Theater Product BDV E4100 Blue ray player. Worth of 30390/-thirty thousand three hundred and Ninety only.it may be small amount but for a middle working life family it will be a once a huge investment at valuable investment. Problem faced with product is failure of reading data's from disc's (DVD VCD MP3 & BLUE RAY) In a matter of 30 day facing such types of issues is really to considered as pathetic looses worthiness in purchase of Branded products at authorised sales dealers. Given a complaint to sony helpline no registered 25680719.given to benchmark infotech sony authorised service centre on 1st June 2015.its really hopeless to know that complaint follow up should be done by customers rather than service center . getting pissed off of calling the given ph no.all lines are busy after trying number of time and messaging detailed about job number J51326758. A executive call a says will get back sooner were he not aware what to speak. Next call come from a Manager/Executive and says as your player "Reading Lense" is week we are replacing.I was really shocked to know the I a matter of thirty days of purchase such a defaulty happened. And the technician/manager/executive says it comen at failure. Replacement is the solution. I wanted to know how the lens as become weak so soon or at purchase they (Girias dealer) Has given a used product. It really disgusting to know that sales person number mentioned at pre invoice is switched off.& sony service dealer say this is problem if you wanted Justice For rights please complaint to sony they don't care Ph.no [protected] messaged at 2.15pm on 2nd June 2015.callto this number is a if out of 100trys once you can get the line so busy.even all numbers also.please have a try if you want check. Sales person number is switched off Nataraj [protected].i wanted justice for my request. If there is no answer i need to go consumer court for the write & correct answer. Looking forward for the reply [protected]@gmail.com. I looking for replacement of brand new system. They have taken me to granted& sold me a used system used at sales dealer. If no answer i have take a serious legal action on it. This 100% sure.

Purchased on 23/05/2015 from khosla electronics pvt ltd, garia shop.
Model no klv-24p412c in5, (Sf code[protected]
Order no 2622/1516/04235
Got the delivery on 25/05/2015. Demonstration given on 26/05/2015.
From that day itself picture went off nd thereby sound also.
Contacted service centre and gave the job no j51315993
Till now didnt have the replacement as promised.
The television is for my mother who is a senior citizen and it's her sole companion throughout the day.
Requesting a replacement asap.

Santanu saha [protected]

One day I was. Washing my smartphone bcoz it's waterproof and after washing it I saw water problem on my phone's display I was shocked that how does it happend bcoz it's waterproof phone then I checked my whole phone then I saw my smartphone back glass panel is open I don't know how . Next day I went to Sony company center and I told them that plzz repair my phone bcoz it was in warranty but they said we don't know how does it get opened it's ur fault and they also we will charge you 10, 000rs for repairing your phone I said why I will give you afterall my phone is in warranty... ... So, I want my phone repairence in warranty Or They will replace my.Sony Xperia Z2..

Dear sir, someone from sony office called my father toady and told the panel board is around 20025 Rs. Then let me know what is the price of new LED 32" TV, its nearly 25, 000/- shame on you the international brand. why this much money for a panel board??????? Repair Reference No J51314957 Shameful to hear this Adarsh

Sir I have bought a new phone on 15 jan 2015 (Xperia z ultra) .it worked fine for 2 months, but after 2 months it got audio jack problem so i gave it to Service centre, they replaced it and gave me another phone, but after few days its got some softwre issues and wasn't working fine so i again gave it to service centre, they again replaced it..and gave me another phone and it again got problme automatically switched off and i didnt switched on ..so i again gave it to service centre, they said sir we will replace the set we dont have z ultra so u have to wait fro 1 month and offered me Z1...i said yes to it...but today when i went to service centre to taske the phone it got so many scratched and its battery drained off within a few seconds. sir i m fed up of this problem ..i want a brand new set as i havent used the phone for 2 months properly or either refund my money as soon as possible...!!! please reply to my complaint as soon as possible..!!

ticket id [protected], job no w[protected]. I purchased new xperia z3 on 11jan 2015. but some how my screen was broken. i had given my phone to service station with same issue and one more problem was loud speaker was not working properly. after paying INR 12328 i got my cell back after 24 days. they took so long time . but after receiving phone i found that my loud speaker is still not working properly, and they give me new problems like mic not working properly, heating of phone in few minutes and battery consumption is too high suddenly. i purchased this phone due to good battery, but i have doubt they might change my battery. cause suddenly i am facing this battery problem. i have to submit this phone again to service center, now don't know how many days will they take. ticket id [protected], job no w[protected]

I bought a Sony Xperia c3 mobile handset which price was 20000 /- though It has 8 megapixel camera the quality of camera is verry poor whenever I capture any kind of picture there will always a hazyness I also complaint it to the nearest service centre but they can't do anything and said it will not be able to do. So what should I do. If it will not able to done then give me my money back.

tickect id-[protected] date 20 may 2015 customer name -vishal address-H no-A128 bhagwati garden extention new delhi complain:- sir i submited my phone on 20 may 2015 there is some problem like phone hangging and sounds proplem your executive is repair my phone (i dont think so) because my phone is still not working and when we go again for complaints then they misbehave with me and using abusing language so please i request you take strickt action against your store executives and store manager as soon as possible and repair my phone again

FYI Email sent to Rajesh IN CP Sony Dealership Please help in case you can, this is ridiculous regards Manish Mandan [protected] FYI email below Dear Rajesh As discussed PFA the files of my TV that has started having same problem that had happened in 2013. Have bought this TV in 2012 and have already spent 8-11 thousand rupees in repairs at Mathura Road work shop, sony india. Please help by changing this system. I have no other alternative than to believe that either i was handed over a used demo piece that was not reported or the piece had manufacturing defect. As i have not come across such complaints on such high ticket item. Kindly help by replacing the TV with a same size same model new TV set and oblige. Let me know what best financials can be worked out. I am very sorry to say that my experience with SONY has been far below my expectation with the brand regards Manish Mandan [protected]

my sony xperia t3 is get heated when i use it .. it heat up within aw 5-10 minutes... batery packup is good.. but it gets heated... i bought it 2 month ago ... what i do ????? heating problem ... one day in night its battery is 90% and i cannot use it till morning, and in morning its battery remains only 2% ... and mobile is heating, , , , after restat it become better m now only heating problem...

my sony 40R 48 2B purchased in march 2015 from prakash trading corporation, delhi has dead pixels about which i lodged a telephonic complaint with customer care of sony in april 2015 when i noticed the continuously on red pixels. An engineer came and examined it but said that number of deads pixels is not significant enough to replace the panel as per company policy. I tried to ignore the dead pixel initially but in a brand new tv why should one compromise and if there are dead pixels the company should replace the panel. I preferred sony over other brands for its quality but i am now feeling disappointed with the non-redressal of my complaint

This is to bring into your notice that I asked for service for my television through online[protected] and a service technician called me on[protected]and told that the panel board of my TV (Model Bravia LCD TV :KLV-32V400A) is damaged it is costing around 11500 Rs meantime another technician called from same service centre and told that the panel board is costing around Rs. 20, 000 why this much Price difference after that the service technician[protected] night visited my house and told that panel board is damaged without opening the TV set. I think the Service centre people are cheating me. when asking for Reference No. the technician talked badly. they are commending us to pay the money what is this??? Is this sony the international brand?? so pity Actually I want to what is the price of panel board for KLV-32V400A ??? The Service centre name and address : MADONNA SALES & SERVICE, MC/VIII/1514 413A SOUPARNIKA KADAPAKADA JN. KOLLAM, 691008. The two service technicians mobile number 1: +91 [protected] 2.+91 [protected]

Date of Incident: May 3rd 2015 For the service document details, refer the documents attached Product: Sony Z1 This has been the worst experience with Sony as a branded product company. I used my Sony Z1 mobile handset in the swimming pool as suggested by the manual and claim by Sony with all the flap closed. Inspite of this the Phone got waterlogged, and this happens to lots of Sony Z series phones. Every time Sony tries to put the same blame on the customers and this is ethically wrong. Phone is still in the warranty and service center guys says its out of warranty. They say that the water should go inside the phone possibly through the flaps. While as per me the flaps were closed. They right away blame the customer of the open flap. I remember that the same flaps has been closed properly. Service center says that the phone got waterlogged and blaming everything on the customer and charge abruprtly amount of half the cost of the mobile phones. When asked for the logs and tests details and the results, the service center agreed to share the details of results and says they should not share the logs of tests and not even the phone logs, which proves that the flaps were closed. Additionally as a customer i feel cheated, as i bought the phone on the primary marketing pattern of Waterproof. Even within the Sony there were contradiction if the phone Z1 is waterproof or water resistant. There were cases going on with Sony in another countries with the status of Z1 as Water resistant or waterproof. As per the same Sony cannot claim their Z1 phones as Waterproof and changed the status to Water-resistant, while in India the phones of Sony has been marketed as Waterproof, which creates lots of confusion with the customers. Overall the service of the service center and the overall follow up were the worst with no follow-ups or calls from Sony. Its almost the month, while the phone has been with Sony and not satisfied with the response of the customer service center. I would request that the phone should be covered under the warranty and Sony should perform the repair the same free of cost as its the product fault. If Sony claims not to repair the same, then i would require the full refund of the cost of phone along with the mental agony of the issues with the Sony.

I have purchased 24" Sony LED from Broadway, Rup Agency, LED is delivered at destination on 29.04.2015, Packed carton receive by me. During Installation at home we found that LED Screen is damage LED Carton was clear, so I get it back to the Rup Agency on[protected]. they said that they have registered complaint to Sony company. after that i am contentiously going to agency for replacement of LED but till yet no satisfactory answer given by them.

your service and customer handling is pethatic. you have hooglians in your service centre, who command on customers, in front of your own employees a days old set, a 15 days old set almost and they are just searching ways out how they cannot give wty. they made us to wait for almost an hour, and did not open even a single worksheet, not of any customer. they were doing their ownpersonal jobs, parking personal vehicles, cars and all were busy in this. on our repeated request they said they will open job now outside warranty. they are not allowing us to write our comments on job card. your employee and the owner both said- you can complaint wherever you want to no issues. this is poor attitude toward work and customers. the body language was as if we were slaves and not customers. ask your person to send you a pic of owner- you will get all replies of what im writing and what should have happened there. crude people who do not have an iota of knowledge what a customer means to company to them. very casual, abusive and full of attitude. i have told your executive- i have my solution... i shall never in life purchase SONY product and discard those i have. today- products do not matter, but only service matters. i had my queries but they were not able to convince me on that so they got irritated. if they have less knowledge, that's not my problem. whatever- they cannot shout at customer.my phones half screen is blank . i kept it in shirt pocket when in car and when i came out after 1 hr drive, half screen was black.nothing else except a pen in shirt. no scratches, no marks, no crack. why it happened, they are not able to reply and insisted for out of wty- they would earn better it seems. however, now the problem is not wty, it is how they handled and how they understand the need of customer. i told them- open job card and let me go, convey the decision later.i waited for an hour... guys order something from lenskart, flipkart, purchase an apple phone or samsung- u will understand what service means.

Dear Sir/Madam, This is to inform you that i have a SONY mobile that was purchased on [protected]. i was facing network issues in the mobile. Hence i had visited Sony care in panipat on [protected] and given mobile for repairing BUT the same problem uccer again . The person, Mr. Balwan, in the care attended me and toOk my mobile for repairing and told me to come back after four hourS. Afterthat, when i reach to take back my mobile he told me your mobile has been repaired. But from the next day, i was facing the same problem in the mobile. Then i called to the service centre regarding that problem they told me that your mobile has some hardware problem and it will be charged rs. 6000 approximately to sort out the problem.And now my mobile has been dead unfortunately. Also i asked him about the JOB SHEET NO., he replied he did this handmade not online and he refused to give me JOB SHEET NO. If SONY is not responsible for repairing the mobile then why you are mentioning one year warranty everywhere. This is really not expected from SONY. I THINK THAT WAS THE MY BIGGEST MISTAKE PURCHAGED YOUR BRAND PRODUCTS. IF THE PROBLEM OF MINE IS NOT SOLVED IN CONVENIENT TIME THAT I HAVE TO TAKE SOME LEGAL STEPS AGAINST YOU AND YOUR SERVICE CENTER. IF MY PROBLEM IS NOT SOLVED WITH IN A WEEK THEN I'M SENDING YOU A COURT NOTICE IN WHICH YOU PEOPLE HAVE TO BE PRESENT AT COURT FOR YOUR MISTAKE.. THANKS AND REGARDS MOHIT JANGRA MOB NO. [protected], [protected]

i purchase sony zperia z3 in 45000 on 11 fab 2015 and after few days its back panal crack up itsself ony as phone got heat up so much while using it for a long time.i go ti service center and they they didnt cover it under warranty so i paid for it after that i found its back cover pop out again fron its back side and dead pixel on display and data cabil also stop working all happen at the same time on 6 may 2015 i submit it to the service center.and they are not capeble of repair it and did not repair it till now i call them to refund my money but they refuse there product are so bad and cheap quality they are cheating there customer on the name of sony... no service support providing by them its just a 4 month old and about 2 months it was on sony service centre which is effecting my work and daily life .so plzz help me .as i dont need there phone and will not accept phone now ...i just need my money refund

My sony bravia LCD TV model no:KLV-32W400A IN5 S.NO.:1201072 PURCHASED ON 09/05/2009 Has given me problem after just six years where the display goes crazy.We gave this to the sony service (DIGITAL VISION, 44, VEERAPPA NAGAR, 2ND STREET, ALWARTHIRUNAGAR, CHENNAI)FOR SERVICE and they have given an Estimate of INR 25000 which is a very high price. For this price I can buy a new TV with a few extra buckS. I have been a customer of sony for the past 20yrs, in which for the FIRST TIME SONY HAS MADE ME REGRET FOR CHOOSING THEIR PRODUCT.PLEASE GIVE THE CUSTOMERS A BETTER SUPPORT. IF YOUR THINKING OF IGNORING THIS COMPLAINT NOW WOULD BE THE RIGHT TIME ERASE THAT THOUGHT. AT THIS RATE YOU WILL DEFINITELY LOSE YOUR CUSTOMERS BECAUSE OF LACK OF QUALITY IN PRODUCTS AS BEFORE AND HUGE AFTERSALE SERVICE EXPENDITURES.REPLY AT THE EARLIEST.

OUR COMPLINE DATE 14/5/15 NO[protected], DATE 20/05/15 NO[protected] AND DATE 27/05/15 NO[protected]. HERE COMMING TO SERVISE MAN AGO 10-15 DAYS. HE OUR TALK TO ME YOUR TV IS CHANGEBLE PROBLEM AND SECOND TIME COMMING SERVICEMAN AND WITH NEW TV BUT NOT CHANGED.AND GOT OUT.OUR COUNTINEU COMPLAINT BUT OUR TV ARE NOT CHANGED. EITHER OUR COMPLINT ARE NOT GIVEN OR I GOING TO CUSTOMER COURT. THATS FINAL. I CALLING DATE 27/05/15 CUSTOMER CARE BUT 10-12 TIME ONLY CALL TRANSFER BUT NOT SATISFACTION ANSWER OR CALL WAS CUT.