Sony India Complaints & Reviews

I purchased sony lcd tv from reliance reatil ltd rajkot before 4 months and it is in warranty period. It is automatically stop working since last 20 days. I also register complain to sony call centre but, till date it is not salved. I bothering to calling sony call centre reapeatedly.

I've given a camera for repair for this Call Centre is saying that there is a possibility of free service or a discount is possible Actually my camera is working fine but 2 parts are not working intermittently The customer care guy Velan[protected] is giving a proper response & not willing to share his next level of escalation & repeating the same response every time. Please note that they are charging double the amout for the spare part I kindly request you to do the needful or help me to take this matter to the next level. Regards Rajaram Vasu [protected]

i hav registered complaint abt my bravia tv model no KLV-32V550A engineer visited us on 29-4-15 he said that mother board is not working it has to be replaced it will take 10 days job sheet has been made order has been placed aftr that i hav called service centre many times they keep repeating that part has not come 15 days passed .. this is very unprofessional. plz look into matter n try to resolve it as soon as possible

I HAVE GIVEN MY PHONE FOR REPAIR AT A NEAREST SONY PICK UP CENTER FOR PHONE EVALUATION FOR ITS PROBLEM. ITS TICKET ID :-[protected] DATED:- 21/04/2015. MOBILE:- SONY XPERIA Z1. PURCHASE DATE:- 24/01/2014. I DID MENTION MY PROBLEM WITH THE HANDSET FOR THE SAME . I GOT A ESTIMATE FOR REPAIRS COST OF AROUND Rs. 27015/- WHICH AS OF TODAY IS NOT EVEN THE COST OF THE MOBILE ITSELF. AS PER THE COMMENT I HAD GIVEN, IT HAD A LITTLE NIGGLE OF MIS-DETECTION OF THE SIM CARD DUE TO WATER AS ITS USED TO WATER CONDITIONS. BUT I AM PROVIDED REASON BETTER KNOW TO THEM ASKING TO CHANGE ALL THE MAJOR PARTS DUE TO THE SAME AS ITS NOT UNDER THEIR HAND TO CHANGE THE ONLY PART WHICH IS PROBLEMATIC. SO I DEMAND AN EXPLANATION FOR THE SAME AS TO WHY I AM BEEN CHARGED SO HEAVY AMT? AS THE PHONES RATE HAVE GONE DOWN WHY AREN'T THE PART'S BEEN OF THE SAME RATE? WHY ISN'T THERE ANY POLICY IN PLACE TO ONLY CHANGE THE DAMAGED PART FOR THE MOBILE? AS PER MY KNOWLEDGE THE MOBILE HAS BEEN DISPATCHED TO THE SONY PICK UP CENTRE AGAIN DUE TO NON-COMPLIANCE ON MY PART REPLY EXPECTED ASAP. THANKS.

After completely charging my phone to 100% I tried unlocking the screen as I have a screen lock however it got switched off on its own and since then it is not switching on. Every time I connect it to charger a red flickering comes on the bottom. I have tried all the modes of switching on which have been provided on the official Sony site like stimulated battery off etc. However nothing seems to work. This phone is under warranty. This handset has always had some or the other problem like within 2 weeks of buying it, it suffered from hardware problem and then some screen problem. This handset is the worst so far.

I have a Sony VAIO laptop.model no. Vpccw25 fg. Problem is that when we press the power button, power button glows green permantely but nothing happens next . No hard disk access indicator glows. As per me it is in stand by mode. No power pulse generated to make it power on .please suggest me the solution.

We have a SONY wega trinitron tv purchased in 2002. The set was working well since its purchase except on one occasion in 2011, when it gave problem which was solved by authorized serviceman of SONY. On 25.4.2015 the tv became out of order once again. The authorized servicemen could not be contacted before 27.4.2015. (probably 25 and 26 April were holidays) The serviceman came in our house on 27.4.2015 and physically examined the set. He submitted an estimate of Rs.2400/- (Rupees two thousand four hundred) approx. for its repair. As per his version the IC which ensures power flow and some other equipments went wrong. He requested to pay 50% of the amount then and there only to ensure replacement of damaged equipments. He told that these equipments were not available in INDIA and need be procured from Japan/ Malaysia. However, Rs. 1200/- (Rupees one thousand two hundred) only was paid to him with due receipt for the purpose. The complaint docket no.is 28991 dated 27.04.2015. He told that some 10/12 days required for getting the equipment and once it is received it would be replaced by 24 hr. of receipt. But after a lapse of 15 days no response received from the end of SONY serviceman. I am really perturbed not being able to watch TV for the last 17 days. If this be the quality of providing service, it causes nothing but irritation. Is it your business strategy which compels the customer to go for getting a new TV set in exchange of the old one or simply purchasing a new one? You people know very well the models of your company sold previously and then why you cannot provide infrastructure for making equipments available within INDIA not to speak of 3/4/5 centre in this country? please look into it immediately and take appropriate action. SAGAR CHAKRABARTI, ([protected]) 37, DR. S.P. MUKHERJEE ROAD, DUMDUM CANTT, KOLKATA 28.

Dear sir, sony xperia z3, charging pin cover pasting has gone .to which it wolud be able to hang free when the cover is removed for charging .. i visited near to the sony xepria customer care service near to my hme . he is charging me for thaht around 500 rs/-

I have a Sony Camera Cybershot DSC-630/BC E32. I began to notice a problem while trying to focus in Macro mode. I noticed a small scratch or flaw on the lens which I suspected might be causing the problem. When I contacted Sony I was told to return to their service center. I took the camera at my expense to the recommended center. They had my camera unit with battery for more than three days and not replied anything and returned back with problem in battery. No statement as to what they found. Simply a ransom request for my camera. Since the camera was still within its 3 year warranty. Purchased date is May25, 2012. I had given my camera to service center in the month of Feb, 2015. Now they are not ready to give services. I have doubt that they may be changed my camera battery or some other thing, now i am in problem and mentally distributed what to do? Kindly give me solution so that i can able to come out from the problem. Thanks & Regards Dinesh

Dear sir, I purchased Sony Xperia SP IMEI : [protected] for a consideration of Rs 19000 paid in cash vide your cash memo/ Receipt/ Invoice No. 19004 date 29/04/2014 I am facing issues with my device from the beginning like overheating, camera issue, camera not properly autofocus, picture clarity, dust in camera lens for which I submitted my phone to service center on 5th may 2014(job no.DOA-D[protected]. After few months I got issue related to dust in display so I submitted my phone 2-3 times( job no. W[protected] they cleaned up the display and again dust entered within display which is still present. Then I got problem in touch so again I submitted my device in jan 2015(job no. W[protected], but now it has some serious issues related to battery, charging and front speaker for which I submitted it to service center from 13/03/2015 to 7/04/2015. During this duration service center swapped board two times as well as battery. I submitted my phone at Sony Service center, Best Techno Solution, jaipur on 13th march 2015 (Job No.[protected]) they returned it on 16th march but I got same problem so again I submitted it on 16th of march (job no. [protected]). They told me that the problem is with board and battery so they changed board and batte and returned it to me on 19th march with a retail invoice having (IMEI:[protected]), but problem was not resolved regarding battery and front speaker but charging issue solved so for the same I submitted it to service center on 24th march (job no.[protected]) they told me that they will check the issue. They returned it to me on 30th and said that there were no problem in the handset. After using it for two days I got the same issue of battery level increases/decreases randomly during charging or sometimes in ideal condition too. On 1st of April 2015, I submitted it again 4th time since 13th march for the same battery issue (job no.[protected]) and I showed them then they admitted that there is some problem with the board so they again changed the board and battery and returned it to me on 4th of april 2015 with retail invoice having (IMEI:[protected] ) but again problem was not resolved, battery level continuously fluctuating and the phone was not charging so, I submitted it again on 4th of april 2015 for which they made a job on 7thApril 2015(job no.[protected]). In a period of 25 days I submitted it 5 times for the same issue and they couldn’t rectify theproblem and during repairing back battery cover was cracked. So on 7/04/2015, I demanded for replacement of device as service center was unable to rectify my problem but service center doesn’t provide me any replacement. kindly help me Your Truly, Ramkesh Meena Contact No.[protected]

I purchased above specified TV model (SN. 3269488) with one year warranty on 22/03/2015. I wanted to have peace of mind for next three years. So I opted for two year extended warranty and paid for TV + 2year extended warranty in full. I have received the warranty card (number is[protected]. But there are some problems with it. 1. Customer’s signature are there on the card. These are not mine. These were there when I received the card. 2. All parameters for eg name, date of purchase, date of EW purchased, name & address of customer, mobile no all the parameters are corrected by applying white correction fluid. This is not acceptable. 3. Amount paid is also corrected with a sticker pasted on previous amount written. 4. This card does not clearly indicate that warranty is up to 21/03/2018. What I want is: New card must be issued which has no overwriting and no correction.Card must clearly indicate that extended warranty is up to 21/03/2018.

i have given my Z3 for servicing in m/s.abhivrudhi tech jayanagar 7th block Bangalore on a date of 13/04/15 & i have done my half advance payment for changing the broken display i got my mobile back on 08/05/15, sony executive said that i will get the cell within 10 to 15 working days that was too late i got my mobile. but serviceing was not done good my mobile back panel was not fixed properly there is a little gap & i tryed with cup of water after that i saw there is a little gap, water went inside before noticing that from the back penal gap. now sony center peopels blameing me only. i am a sony customer from last since 5years. i have used all water rest & water proof mobiles in sony Z series. i have 49990 for z3 & have done servicing for 11000 this time i want my mobile ready back or els i need my serivicing money back. i dont have other mobile to take pics my service details is: JC No. B1W[protected] m not happy with this sony servicing very very poor servicing here.

Sir We received a very poor service for the Home theatre we have. Its DVD player had a problem and the Star Electronics, Naraina took more than one month to repair it. When they returned it back it had scratches all over they took it without packing in open and filled it with dust. The home theatre is still not working and its surround speakers are faulty or their wireless receiver. Please take action against them and assign our complaint to Ace Electronics Rajouri Garden.

Sir/Madam I have Sony xperia Z2 with IMEI number [protected]. I submitted mobile at your Rohtak ( Haryana ) Centre. Problem was that voice not goes clear to other party.They submitted mobile for 12-15 days as they send it to head office.Problem remain same after you change mike.Before it mobile was submitted for 15 days for network problem, as problem was solved after changing mother board . How much time I have to submit my mobile.Why you not check set properly when it comes to you.Also your care member talk vulgur.They said every time to change sim as the same sim is working properly in other mobile.And why you changed mother board if problem was of sim.I take very care of my set as my mobile not have any scratch and never fall from my hand.So bad products come out from so big company...Shameful...why problem not solved by you and make consumer fool by saying vulgur .Why you not check set propery...very bad... Bill copy attaced Deepak Mittal Meham-124112, Haryana, India Xperia Z [protected], [protected]

Hi, I have bought my sony xperia z1, on EMI on 29 March 2015, and on 30 April i had to submitted my phone to service centre because of problem of display, battery heat up massively and tempered screen guard. The executive told me that problem will be sorted out in 5 to 10days max and its been 12 days i did receive any information from their side. I am calling service station mgr but he is not responding. I have deposited my second installment without using phone. and they gave me standby which is very poor in condition. I have submitted my phone at JANAK PURI DISTRICT CENTER, sony mobile service center. My ID is [protected]

Sir, I buy KLV-32R482B on 21/12/14.It repaired on 23.4.2015 and I register my complaint online.sevicE request ID 25143865.After two days service person came and check it. He said that Board must change and after two days he came and change it.But TV not working he said that panel must change and he said that he will come with panel two days.yet he was not come. So I contact Max service centre Trichy. one lady said the spare will come.I contact several times no responseble answer. Then I contact the service centre manager.that man transfer the call to the same lady.He was not interest to solve my problem.what is the reason for this ignorance.they treated me like a beggar. I ask you what is the duty to that manager.what is the meaning for the service center.If they know about the customer's problem. Why your service center not maintain the customer respect. My problem when clear.If they not able to solve the complaint what I do.

its been 5 months i bought a sony xperia C. its a fake phone provided to me. went to all the service centers in my city but they cannot detect any problems. whereas the problems i face are millions. 1) Andriod crashes like once a week 2) My important data is lost all the backup is gone as when i reset the phone it erases all the external memory card data too. 3) horrible battery backup 4)the phone gets heated up in lyk 30 mins with continous use etc i have requested all the service centers to replace it but still no revert from their side i please request you to take some action. im facing a hell lot of problem with the device

I have a problem with my Sony Bravia LCD Tv. A vertical patch is appearing in the display panel, for which I have raised a request #[protected]. A representative had visited and checked the problem stating that the panel has to be replaced, which would amount to approx. Rs.20, 000 - 25, 000. Now my question is why should I go and replace it with so much cost incurred, instead I could get a brand new one in other brands. I have purchased Sony because of its brand value and durability, but if that gets tarnished with this kind of issues and huge service costs, then I have to go for other alternatives. Please provide reasonable solution for this. I was hoping for repair costs below Rs.5000(which is affordable) but to my surprise its half the price I purchased it, which is very disheartening. Now if the Sony keeps its prices so high for these parts then very soon its customer base will be shifting.

I am J Singh I bought sony xperia m2 from sony's authorised centre Soni Brothers. Electronics Store 38, Mall Road, Amritsar, Punjab 143001 on 22 oct 2014. From few days there was a problem with its external speaker there is distortion in sound even when calling, I go for authorised sony service centre SHIVANI ELECTRONICS, #6 KAMAL TOWER NEAR KAMAL PALACE BATALA ROAD AMRITSAR, 141003. There they replace the motherboard of phone on 25 April 2015 But not settle the speaker's net properly and even not paste back cover of phone in manner. After few days there is now problem with ear speaker same of distortion during calling, again I go to service centre, beside to sort it they just reset the phone and give it to me. the worker who don't know how to settle net and cover how he sort the internal problem. I was go there to sort a single problem but they give me 3 1. Distortion of sound in ear speaker during calling. 2. Ill settling of outer speaker's net cover. 3. Ill pasting of back cover. Please take an appropriate action of my problem

I had given my sony xperia c for repair at your outlet at Ner Chowk area of Mandi Himachal Pradesh on 07.05.2015. After my mobile phone was handed over to me, the memory card of the same was missing and no employee of that pathetic sony care centre took responsibility of the same and no reply is still received for my stolen memory card. Please Reply ASAP