| Address: Prakasam, Andhra Pradesh |
hi all,
I purchased new 42-W900B sony led on 5th may 2015,
for wall mounting sony send request to nearest service centre
(ID[protected]
i.e Pranank Electronics Guntor, Andra pradesh ph[protected],
i kept trying for past one week, finally they sent one technician to my home, (on 13th may 2015)
the technician, he doesn't know anything about wall mounting and all,
forcibly he is asking wall mounting and demo Coupons,
Pranank Electronics they wont respond properly when i call,
i dint expect this kind of worst Service from SONY,
becoz of these things SONY is loosing its brand reputation,
Regards,
Venkata Krishna Reddy,
[protected]
Sony India customer support has been notified about the posted complaint.
Greetings from Sony Xperia support.
We value the importance of your concern and seek apologies for the
inconvenience caused due to the repeated issue in your handset.
In response to your query, we would like to inform you that in order to
escalate your case to our relevant department the device must be at the
Service Centre and we can help you in a much better manner through work
order numberWe seek for your kind cooperation in this regards.If
you need any assistance or clarifications, please feel free to contact
Sony Xperia Support at the Toll Free number[protected]Working
Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.comFor the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:
Thank you for contacting Sony Xperia Support.Always looking to serve you better.
Kind Regards,
Amita Bhomia
Sony Xperia Customer ServicesREUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
[THREAD ID:1-8QHVDUX]
-----Original Message-----
From: [protected]@yahoo.com
Sent: 21/05/2015 18:50:53
To: "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected]
Miss Amita BhomiaIs there is any solution for my problem in SONY or not.On
19/05/2015 I had call from your customer care & the same story will
start again, they told me to give phone on service center.Without any assurance from SONY i will not submit my phone.And who may times this call saga will continue. I think SONY is very careless for there customerMy biggest blunder of my life to purchase SONY product.Thanks & regardsRavi Bhushan
On Monday, 18 May 2015 5:51 PM, ravi kumar <[protected]@yahoo.com> wrote:
Miss Amita Bhomia In
how many days these 48 hr will be over.From last 6 days every time your
mail comes with 48 hr time to resolve the problem. Are you seriously
interested in this matter or its joke you. Thanks & regardsRavi Bhushan[protected]
On Sunday, 17 May 2015 1:00 PM, "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com> wrote:
SupportSign upSoftware UpdateDear Mr. Bhushan,
Greetings from Sony Xperia support.
We value the importance of your concern.In
response to your query, we would like to inform you that we are
arranging a call back for you in next 48 hours from our relevant
department. Kindly allow us with some time.If
you need any assistance or clarifications, please feel free to contact
Sony Xperia Support at the Toll Free number[protected]Working
Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.comFor the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:
Thank you for contacting Sony Xperia Support.Always looking to serve you better.
Kind Regards,
Harshit Soni
Sony Xperia Customer ServicesREUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
[THREAD ID:1-8QHVDUX]
-----Original Message-----
From: [protected]@yahoo.com
Sent: 5/16/2015 05:11:42 PM
To: "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected]
Miss Amita Bhomia I am available.You can call me on [protected]Thanks & regardsRavi Bhushan[protected]
On Saturday, 16 May 2015 2:46 PM, "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com> wrote:
SupportSign upSoftware UpdateDear Mr. Kumar,
Greetings from Sony Xperia support.
We value the importance of your concern.We
would like to inform you that we have tried contacting you but you were
not available thus we were not able to communicate, so we would request
you to revert with appropriate timing to communicate or any alternative
number to communicate.If
you need any assistance or clarifications, please feel free to contact
Sony Xperia Support at the Toll Free number[protected]Working
Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.comFor the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:
Thank you for contacting Sony Xperia Support.Always looking to serve you better.
Kind Regards,
Komal Tailor
Sony Xperia Customer ServicesREUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
[THREAD ID:1-8QHVDUX]
-----Original Message-----
From: [protected]@yahoo.com
Sent: 16/05/2015 13:54:51
To: "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected]
Miss Amita Bhomia OK, I am waiting for your call .Thanks & regardsRavi Bhushan[protected]
On Saturday, 16 May 2015 1:46 PM, "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com> wrote:
SupportSign upSoftware UpdateDear Mr. Kumar,
Greetings from Sony Xperia support.
We value the importance of your concern.
In response to your query, we would like to inform you that we are
arranging a call back for you in next 48 hours from our relevant
department to communicate to you and service service on conference as
mentioned in telephonic conversation. Kindly allow us with some time.If
you need any assistance or clarifications, please feel free to contact
Sony Xperia Support at the Toll Free number[protected]Working
Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.comFor the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:
Thank you for contacting Sony Xperia Support.Always looking to serve you better.
Kind Regards,
Komal Tailor
Sony Xperia Customer ServicesREUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
[THREAD ID:1-8QHVDUX]
-----Original Message-----
From: [protected]@yahoo.com
Sent: 15/05/2015 15:27:28
To: "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com>
Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected]
Miss Amita BhomiaThis time I am not pay single rupee for service.If Sony is agree for that then only I will go to service center.Because its clear that there is problem form day 1 in my phone & service center person know about it.Thanks & regardsRavi Bhushan09708661713074288831050989951466508130396851
On Friday, 15 May 2015 10:28 AM, "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com> wrote:
SupportSign upSoftware UpdateDear Mr. Bhusan,
Greetings from Sony Xperia support.
We value the importance of your concern and seek apologies for the
inconvenience caused due to the repeated issue in your handset.
It is perturbing to note that your recent interactions with the Service Centre have not been upto your satisfaction.
We fully recognise that it is important for a customer to have a good
experience with us the first time around so that we can reinforce the
same as we go along.
On receipt of your complaint, We seek apologies for the inconvenience caused.We
understand that its not easy to visit Sony Authorized Service Centre
frequently but in order to escalate your case to our relevant department
the device must be at the service centre and we can help you in a much
better manner through work order number.
So, we would request you to please visit the nearest Sony Authorized
Service Centre again and revert with the work order number of your case,
so that we can keep track on the repair process of your case.
For location of a Sony Mobile Service Centre nearest to you, kindly access the following web link:
http://sonymobile.servicetrack.in/
We seek for your kind cooperation in this regards.If
you need any assistance or clarifications, please feel free to contact
Sony Xperia Support at the Toll Free number[protected]Working
Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.comFor the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support:
Thank you for contacting Sony Xperia Support.Always looking to serve you better.
Kind Regards,
Amita Bhomia
Sony Xperia Customer ServicesREUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
[THREAD ID:1-8QHVDUX]
-----Original Message-----
From: [protected]@yahoo.com
Sent: 13/05/2015 18:58:04
To: "questions.[protected]@support.sonymobile.com" <questions.[protected]@support.sonymobile.com>
Subject: PROBLEM IN XPERIA C-Service Request: 1-[protected]
Dear Sir/MadamI
had purchases mobile Xperia-C on 13/11/2013, two days after when i
purchased this phone there is problem in speaker, at first i thought
there would be a minor fault in my phone so i take it to the
seller(Vijay Sales Faridabad) whom i'd purchased it, he suggest me to go
to service center.At service center they will say some software problem
& after repairing return to me, then after 1 month same problem will
appers again i will go to service center & this time they will
change speaker of phone, but after another one & half month same
problem.In its warranty period it repairs 4 times & after 1 year for
same problem i had pay 1000 rupees for speaker change on 11/03/2015
& again same problem will appears.Now
I take help and support of customer services.They send me link to
update software & check, So i tried but no result again i call to
service center & they send me to service center on 10/05/2015 at
service center again i call at customer care in between 4:45 pm to 5:15
pm & customer person talk with service center person for problem
after that service center person check phone & after 5 min they
inform me that there is problem in mother board. Today
again I had call from sony customer care & they told me go for
service center again.Now on which behalf i will go to service
center, because person at service center is arrogant & not even try
to short out the problem.Now I am tiered of all these things.I have very bad experience of my life for sony product.At first customer care said all issue will resolve in 48 hours.Now its more than 48 hours.This time i am not going to any where, either give me solution or I will go to consumer court to resolve this issue.I have all record of service from day 1 Thanks & regardsRavi Bhushan09708661713074288831050989951466508130396851 Reply, Reply all or Forward | More