Sony India Complaints & Reviews

HELLO TEAM,

PLEASE READ THIS AND DO REPLAY.

Again I am here and this time i want to bring to your kind notice that, I bought my mobile phone xperia Sp on 29/9/2014. after that I had been facing performance issues related to consistent browning of display. In order to resolve this problem I had submitted my mobile to Aaradhya service centre, Pune. They just updated the system software and said its repaired.

Surprisingly, their so called repair didn’t work and I started seeing the same problem on my phone consistently very next week. I was still managing to use the phone but after a few day suddenly my mobile got switched OFF automatically and I was not able to turn it ON. This time again Iwent to the same service centre and submitted my mobile. Here I just wanted the Cash back for the phone since I was frustrated with the problem I was facing consistently. Following this, the head of Sony service centre "Mr. Bipin told me that there is a process we need to follow and at this stage we can not give cash back, will check mobile, find issues and will resolve with part replacement and will give you back" . So I relied on his words and again submitted the mobile for repair on 30/3/2015. Following this repair these service centre guys have replaced the Mobile motherboard TWICE, Battery, Battery-port, Audio jack and other parts as well but of NO USE.

How could I rely on a mobile whose motherboard had been replaced twice, so much of tempering with the phone part, so I gain requested for cash back, to my surprise they didn’t agree to give cashback and promised me to replace my mobile with New Mobile and Extended Warranty as per my request. They gave me a phone which I guess was NOT NEW along with the headset. I checked the phone in front of the service centre guys and it disappointed me again. This time display of the mobile was not working properly with flickers, Camera flash not working and new updates for mobile was not getting installed.

Following this and extremely frustrated with the poor and unreliable service by SONY I returned the phone to the same service centre guys and requested for a new phone. They again gave me a mobile which was NOT NEW and it had tempering marks on the screws, to which they said they had opened the Phone to check if it was OK!! (really SONY needs to open a NEW phone to check before selling??). This time after using the phone for two hours, it was behaving erratically with a pop up message on Display "system UI has stopped working" and to follow the disaster your Phone’s Power button was not working properly, It was automatically vibrating continuously and was boiling with extreme heat. I took the phone that very moment to Aaradhya service Center, Pune. I showed them the magical performance of your Phone and dumped it there itself (no other choice I had).

SONY has deteriorated in its quality of service and this is the reason people have stopped using it. It seems I have been running every now and then to service centres, since last 3 months only to get disappointed every time and return with NO SOLUTION. This time all I want is either you give me a NEW PHONE (hope you understand what a new phone is???) or give me the cash back. I have no time to waste for such a product and have important priorities to cater to.
As per my conversation today ( i.e on 5/6/2015) with Mr. Bipin of Aaradhya service centre, he told me that the higher authorities are conveying that the company is not ready to give cash back, instead they are ready to give another replacement with extended warranty.

I am ok with the proposal but this time when I receive the replacement it should be a sealed pretty pack of the phone, as bought first time from the show room and the box should be opened in front of me only. Also I need an assurance from the company that in future if I face any problem of the same kind within the warranty period, company will give me equivalent cash for the phone since it would be too hard for me to rely on SONY and make attempts to get it repaired.

Hope SONY won’t disappoint me this time. XPERIA has literally CHANGED my perception towards the reliability on SONY products.

LIST OF REPLACEMENT


Conn USB micro B Receptacle 5P conn USB
BATTERY 2300MAH ASSY
(MOTHERBOARD) [protected] 07-Apr-15
(MOTHERBOARD) [protected] 15-Apr-15
AUDIO JACK FPC ASSY
(NEW MOBILE REPLACEMENT) [protected] 23-May-15
(NEW MOBILE REPLACEMENT) [protected] 30-May-15


i have all the documents, proof, videos and screenshot of all problems I have been facing on my phone.

Very bad service

hello friend the same problem happened with my cousins handset also, but he got replacement by sony but in ur case if they not replacing then you better file a consumer complaint in consumer court but provided u have all proofs and original bill.